SUPERVISOR PASSWORDS

NETWORK INTERNATIONAL L.L.C
POS USER GUIDE
VERIFONE 510 / 670

READ ME OR CALL (HELPLINE) 8004448

STANDARD MERCHANT/HOTELS/RESTAURANTS/CAR RENTALS..........

MOHD AL HINDI – 0504569703 MUTAZ AHMED – 0508686851 ABDUL QADER –0507687140

If Authorization is declined press ZERO/NO Button. Your terminal pauses for connection. Press ANY KEY to print customer receipt. Retain the SIGNED copy & give SECOND RECEIPT to cardholder.. once it receives the reply it prints rest of the receipt. If Authorization Code is given. Retain the SIGNED copy & give SECOND RECEIPT to cardholder. press ENTER and enter amount. Tear off the Merchant copy and obtain signature. Press ANY KEY to print customer receipt. once it receives the reply it prints the rest of the receipt. PRESS SALE Swipe card. Enter Last 4 Digits. AMOUNT? AUTH CODE xxxxxx PRESS ANY KEY FOR 2ND RECEIPT Check the terminal display.SALE MERCHANT NAME SWIPE/INSERT CARD SALE C/TYPE ENTER LAST 4 NO. VOICE REFERRALS SALE C/TYPE CALL 8004448 AUTH DECLINE CONFIRM YES/NO CALL 8004448 ENTER AUTH CODE PRESS ANY KEY FOR 2ND RECEIPT If your terminal prompts you to call the bank’s authorization center on the telephone number displayed. Select Option SALE. Tear off the Merchant copy and obtain signature. press ENTER/YES & key in the AUTH Code. . verify the signature with that on the card. Your terminal pauses for connection. Terminal will prompt to enter Last 4 Digits of the Card No. verify the signature with that on the card. if amount is correct press ENTER. Press DOWN ARROW.

TIPS CARDTYPE ENTER AMOUNT AUTH CODE xxxxxx TIPS CARDTYPE PRESS ANY KEY FOR 2ND RECEIPT Check the terminal display. Tear off the Merchant copy and obtain signature.TIPS PRE . Press DOWN ARROW. Enter new amount & if amount is correct press ENTER. once it receives the reply it prints the rest of the receipt. Press DOWN ARROW.TIPS COMPLETION: MERCHANT NAME SWIPE/INSERT CARD TIP COMP ENTER RECEIPT NO: SEQ# AMT CARD NUMBER C/H NAME CONFIRM YES/NO ENTER NEW AMOUNT PRESS ANY KEY FOR 2ND RECEIPT Check the terminal display. Select Option TIP COMPLETION.RECEIPT: MERCHANT NAME SWIPE/INSERT CARD TIPS C/TYPE ENTER LAST 4 NO.PRESS TIPS Swipe card. Retain the SIGNED copy & give SECOND RECEIPT to cardholder. verify the signature with that on the card. Your terminal pauses for connection. if amount is correct press ENTER. press ENTER and enter amount. Your terminal pauses for connection.. Press TIPS COMPLETION. once it receives the reply it prints the rest of the receipt. enter receipt no of the relevant transaction & press ENTER.RESTAURANTS 1. Enter Last 4 Digits. Check the AUTH CODE. RESTAURANTS COMP 2. Verify receipt no and AUTH code printed & keep slip for your records . Select Option TIPS. Press ANY KEY to print customer receipt. Terminal will prompt to enter Last 4 Digits of the Card No.

Cardholder Name & amount of the first incomplete transaction. Press Tip Comp. To continue review incomplete transactions press NO. Key in password.REVIEWING INCOMPLETE TRANSACTION TO CHECK IF YOU HAVE FAILED TO COMPLETE ANY TRANSACTION MERCHANT NAME SWIPE/INSERT CARD ENTER RECEIPT NO YES NO Check the terminal display. PRINTING INCOMPLETE TRANSACTIONS : TO GET A PRINTOUT OF INCOMPLETE TRANSACTIONS : MERCHANT NAME SWIPE/INSERT CARD Z REPORT ENTER PASSWORD YES NO Check the terminal display. . To complete displayed transaction press YES. Press ENTER/YES KEY List of incomplete transactions is printed.. Select Option Z-REPORT Press Z. Card no. tear off the receipt and review. Select Option TIPS COMPLETION. Press DOWN ARROW. Press DOWN ARROW. Terminal will display the receipt no. To end press CLEAR.

ENTER CARD NO. Select Transaction Type. Press ANY KEY to print customer receipt. MAIL & TELEPHONE ORDERS TRANSACTION TYPE CUSTOMER CARD EXPIRES MMYY CUSTOMER PRESENT CONFIRM YES/NO Check the terminal display. Press DOWN ARROW. ENTER AMOUNT AUTH CODE xxxxxx PRESS ANY KEY FOR 2ND RECEIPT Retain sales slips . Press DOWN ARROW. Enter amount. press ENTER/YES for OK. Retain the SIGNED copy & give SECOND RECEIPT to cardholder. Your terminal pauses for connection. if correct press ENTER. Enter amount . Customer present Select NO by pressing ZERO/NO key. Your terminal pauses for connection. once it receives the reply it prints the rest of the receipt. If customer present. once it receives the reply it prints the rest of the receipt.MANUAL TRANSACTION TRANSACTION TYPE CUSTOMER CARD EXPIRES MMYY CUSTOMER PRESENT CONFIRM YES/NO Key in Expiry Date and press ENTER. Check the terminal display. Select Transaction Type. verify the signature with that on the card. ENTER CARD NO. if correct press ENTER. ENTER AMOUNT AUTH CODE xxxxxx PRESS ANY KEY FOR 2ND RECEIPT Tear off the Merchant copy and obtain signature. Key in Expiry Date and press ENTER.

Enter the required Password. Retain the SIGNED copy & give SECOND RECEIPT to cardholder.REFUNDS MERCHANT NAME SWIPE/INSERT CARD REFUND ENTER PWD.. REFUND CUSTOMER CARD REFUND C/TYPE ENTER LAST 4 NO. Tear off the Merchant copy and obtain signature. VOID MERCHANT NAME SWIPE/INSERT CARD VOID ENTER PWD. once it receives the reply it prints the rest of the receipt. ENTER AMOUNT AUTH CODE xxxxxx PRESS ANY KEY FOR 2ND RECEIPT Check the terminal display. Swipe card. Press REFUND. verify the signature with that on the card. Enter transaction sequence number to be voided and press ENTER. Enter the required Password. SEQ. Press VOID. Terminal will prompt to enter Last 4 Digits of the Card No. Enter Last 4 Digits. Press ANY KEY to print customer receipt. Select Option VOID. once it receives the reply it prints the rest of the receipt. enter the required PASSWORD. Select Option REFUND. NO. Your terminal pauses for connection. Press DOWN ARROW. if amount is correct press ENTER Your terminal pauses for connection. ENTER SEQ. Press DOWN ARROW. If details matches with sequence no. press ENTER and enter amount . AMOUNT CARD NUMBER CARDHOLDER NAME CONFIRM? YES/NO VOID CARDTYPE PRESS ANY KEY FOR 2ND RECEIPT Check the terminal display. NO. Keyed in press ENTER. .

Press DOWN ARROW. Enter the required PASSWORD.BALANCING AND END OF DAY FUNCTIONS : 1. X BALANCES : THIS REPORT IS OPTIONAL AND CAN BE PRINTED AT ANY TIME WITHOUT AFFECTING THE FINAL TOTALS. A DUPLICATE COPY OF THIS REPORT IS NOT AVAILABLE. Z BALANCES : THIS REPORT PROVIDES BRIEF INFORMATION ON TOTALS. 2. THIS REPORT SHOULD NOT BE PRINTED IF THE PAPER ROLL IS LOW AND LIKELY TO RUN OUT DURING THE PRINTING. . Press DOWN ARROW. Select Option Z-REPORT. If detailed transaction list is required press Detail. Enter the required PASSWORD. brief transaction totals are printed and the terminal is resetted to zero. IT PROVIDES DETAILED / BRIEF INFORMATION FOR THE TOTALS OF THE TRANSACTIONS PROCESSED BY THE TERMINAL SINCE THE TOTALS WERE LAST ZEROED. Select Option X-REPORT. AT THE END OF THIS REPORT TOTALS ARE RESET TO ZERO. MERCHANT NAME SWIPE/INSERT CARD Z REPORT TOTALS CONFIRM Z REPORT Check the terminal display. if summary transaction totals are required press Summ KEY.Press ENTER/YES to Reset Totals RESET YES/NO Terminal pauses for connection. AFTER THE LAST Z BALANCE) MERCHANT NAME SWIPE/INSERT CARD X REPORT TOTALS NOT RESET DETAIL SUMM X REPORT Check the terminal display. Press X REPORT.E. Press Z REPORT. ( I.

8004448 ******************************************************** INCORRECT ENTRY In case of any incorrect entry while keying in AMOUNT/CARD DETAILS press BACK SPACE to clear the last digit entered ************************************************ FOR PAPER ROLLS AND PRINTER RIBBONS CALL 04-3495800/8004448/4053267 . To change the digit 6 to an N press ALPHA.e. Transaction Void etc. You pressed 6 key because it also has letter N on it. ENTER AUTH CODE 1236 ENTER AUTH CODE 123M ENTER AUTH CODE 123N Press 1236. ******************************************************** PICK UP CARD If this message is displayed on your terminal “HOT LISTED” / “PICK UP CARD” Keep the card and call HELP DESK . if correct press ENTER ENTER SEQ. Press REPRINT. Pick Up Card. ******************************************************** DUPLICATE RECEIPT REPRINT Check the terminal display. Key in the seq. NOTE : THE RECEIPT WILL ALSO HAVE THE SAME PRINTED ON IT WITHOUT SIGNATURE SPACE AND APPROVAL CODE. no of required duplicate slip. Press DOWN ARROW. Not Authorized. Select Option REPRINT. Press ALPHA Key.ALPHABETIC AUTH CODE OCCASIONALLY YOU MAY BE GIVEN AN AUTH CODE THAT INCLUDES ALPHABETIC LET US ASSUME THAT THE CODE IS 123N. Press ALPHA again to change it to N. NO CONFIRM YES/NO ******************************************************** DECLINED TRANSACTIONS WHEN THE CARD COMPANY IS NOT AUTHORIZING THE TRANSACTION. The 6 will change to M. The transaction will proceed as before and the terminal will display the reason for the transaction being declined i.

8. Remember that fraud is usually committed on credit cards issued by banks and institutions outside of the UAE. will we deter the criminal element from attempting fraudulent card transactions in the UAE. 4. Nationality. You must check the following points when accepting VISA/MASTER Card.. request for positive identification (e. call us on our toll free number 800 4448. All MasterCard numbers begin with 5 2. It is only through a sustained effort from us all. 6. drivers license or any identification that carries a photograph of the card customer. CHECK THAT: Embossed and pre-printed first four digits must match. or as printed on Sales draft. CHECK THAT: All VISA cards must show the flying √ to the right of the expiration date and all MasterCard have a unique security character must be present. so take particular care when dealing with these transactions. 1. Please remember if in doubt for any reason. You are kindly requested to bring the above procedures into effect immediately.g. If you are in doubt that the person presenting the card may not be the true owner of the card. Never split a sale by using more than one voucher to avoid having authorization.) passport. place and date of issue) on the sales voucher. How to Install the Paper Roll . CHECK THAT: The embossed account number on the credit card matches the account number as shown on POS terminal. 7. CHECK HOLOGRAM: Dove in hologram must seem to fly when a VISA card is tilted in light and three–dimensional hologram with an interlocking globe and repeat Master Card printed in the background of the hologram. CHECK THAT: All VISA numbers begin with 4. please call us on toll free number 8004448. If in doubt. 5. 3. 9. CHECK SIGNATURE PANEL: All VISA cards have a two coloured repeat VISA at 45 degrees and all Master Cards have multi coloured repeat MasterCard at 45 degrees. For amounts above Dhs 3000/. Make sure that the signature on the backside of the card match signature on sales draft. ID No.recording details of the cardholders positive ID (name. CHECK THAT: Last four digits of VISA/Master Card account number must be embossed in hologram. This should be made available to us on request. together with a photocopy of this documentation shall be sufficient to protect you.TO ALL NETWORK CREDIT CARD MERCHANTS PROCEDURE FOR FIGHTING FRAUD AND FORGERY ON CREDIT CARDS We are providing you with some helpful hints that may save you from a potential loss of funds because of fraudulent card transactions.

Loading Paper Roll 5) Close the Paper roll cover by gently pressing directly on the cover until it clicks shut. To prevent the paper roll cover from damaging the print roller. Figure 4 Closing Paper Roll Cover Cautions:  Poor quality paper can jam the printer and create excessive paper dust. then lift the cover up and back (See figure 1). tears or holes at the edges in the print area. . always gently press down on the printer dust cover to close it. (See figure 3) Figure 3 4) Pull Paper up past the glue residue from Printer tray. To order high quality verifone   paper please call 04 4053267. (See figure 2) Figure 2 Removing partial Paper Roll 3) Loosen the glued leading edge of the paper roll and drop the roll into the printer tray so that the paper feeds from the bottom of the roll. wrinkles. Never load a roll of paper with folds.To Install a Paper Roll Figure 1 1) Press down on the button located on the side of the terminal to open the printer cover. Opening the Printer Cover 2) Remove any partial roll of paper in the printer tray by lifting up and out. allowing a small amount of paper past the glue residue to extend outside the printer door(See figure 4) 6) Tear the Paper off against the serrated metal strip in the printer.

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