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Subrata Chatterjee, DGM-IT IT Project Circle, BSNL
In the early days of DOT, the Commercial/ Billing/ Accounting activities were conducted manually. Billing was simple. There was a flat rate per call. Just send an Invoice and collect payment;
Computerization of Billing
By and by, Billing activities got computerized. The Calcutta Telephones computerized their billing operations in 1964; In the 1980s, an early version of the TBL package was being used in many places; The Trichur package, a character based application with a Billing server and ‘dumb’ terminals came up in the early nineties, as billing operations grew more complex.
Trichur Billing package
But the Trichur package never required much Networking, as all other activities like Commercial and Accounting were manually conducted.
Many repetitive activities like feeding Commercial data into Trichur system at the end of the day or transporting /mailing the same to the Trichur system made life very inconvenient; Gradually the Commercial/TRA activities grew more complex: Many CSCs were established to collect payments, accept New Phone Connections(NPC), requests, issue duplicate bills, generate Demand Notes, etc. Expansion of Network became inevitable; The need for a GUI-based, WAN supported-Integrated application was felt to meet the complex operations.
All requests on the CSCs flow to the Commercial or TRA sections as the case may be. an in-house package was deployed at Guntur in AP. Dotsoft. accounting.Advent of Dotsoft In early 1998. Dotsoft is an integrated telecom database system comprising commercial. billing. . fault repair service and directory enquiry services.
A Central Server.Multi-SSA Dotsoft SSA-2 SSA-1 SSA-3 SSA-n DB Nodal SSA Diagram showing central database at Nodal SSA to which all SSAs are connected and are partitioned by Virtual Private Database (VPD). resulted into higher economy. . central man-power resources and a highly reduced number of Oracle licenses.
SATARA Telephone Bhawan 2 Mb leased line to the 8 Area Offices NASHIK PARBHANI LEGEND Category A Router Category B Router Category C Router Category D router 2MB Leased Line to Nashik E1/ PCM BSNL PCM (Leased Line) Network R2 Dialup Network PCM ISDN Network ISDN Network Dial Up Server 24 Port Switch 12 Port Switch G.35 Converter 8 Port HUB Dial Up Modem User Terminal 2Mb LL Link Dial Up link ISDN BRI ISDN PRI E1/R2 UTP Uplink LAN Extender Existing 32 port RAS MM Fiber Link PR I PC RLU -1 to 9 RLU -1 to 4 RAIGAD Burrabazar Exchange Dialup Network Dial Up Exchange Extl.703 to V. Building AOTR & CO’s Bldg LATUR PCM 2MB Leased Lin e to Nashik ISDN Network PC PC RLU – 1 to 4 RLU – 1 to 5 ISDN Network Dialup Network Dial Up External Co’s Building RLU – 1 to 5 RATNAGIRI PC PC RLU – 1 to 15 DHULE NANDED AM (N) /CO’s Office PCM ISDN Network PCM ISDN Network Dial Up PCM ISDN Network SMP PC CND RLU -1 to 5 RLU -1 to 5 CND Comml PC PC RLU -1 to 17 RLU -1 to 5 .
Corporate Customers. Normal Customers. Group (i.Convergent Billing within Dotsoft Convergent Billing i. Plan opted Customers.e. Leased Circuit Billing Leased Circuit Billing is done manually across BSNL. Monthly/ Bi-Monthly) Customers. Single bill process for WLL Customers.e. . Only OMR/CMR information is extracted manually from the PSTN switches and uploaded into the billing system in a suitable text format. But Billing essentially remains MCU based. ISDN Customers.
etc. Problems remain with 100% CDR collection. Dispute settlement. Rating is done by IUC-IV tables. Other issues like.IOBAS : Interconnect Billing • • • • This is a CDR based billing system. Supplementary bills. Trunk Group changes intimation on time. Leased Circuit Billing Leased Circuit Billing is done manually across BSNL. .
ILDO Billing was started in Dec’ 06 • One single invoice for BSNL covering all ILDO switches • WTR is the Bill Issuing Authority • Limited tender floated among the ASPs of IOBAS for finalizing the Primary ASP • Primary ASP coordinates with other ASPs and generates the I/C Invoice and the O/G Statement • M/s.ILDO Billing • Utilizing the infrastructure of IOBAS. Tech Mahindra is the Primary ASP .
• About 20 Million O/G Minutes per month and about 78.Lanka Cable System. .815 is the I/C Bill for Feb’07.322 Million is the O/G amount for Feb’07.ILDO Billing • Presently Telecom Italia Sparkle (TIS) is the only one Foreign Carrier (FC) using Bharat .175 I/C Minutes were billed for Feb’07. • US $ 1. • US $ 3. • The I/C invoice and the O/G statement for TIS is being issued by IOBAS within time.
.5 Lakh). • Max. rev Rs.65.21 cr.25 Lakh).512 customers billed for the month of Feb’07. • 7. designed in-house.000). 629/. • Total monthly billing 48. Karnataka (1. • Ave.Data-one (Broadband) billing • An usage based billing system. of customers are in TN (1. no.per user. for BSNL’s broadband services. MH (90.000 customers in Unlimited Plans. (Feb’07) Excluding Modem Rental amount. • About 70.
India Games as a franchisee. • Patches for DoTSOFT and Trichur released for billing the customers. • 244 customers are billed/to be billed for the month of Feb’07. .Games on Demand (GoD) Billing • Started in Jan 2007 in association with M/s. • Patches for the other billing softwares used by the SSAs to be developed/ implemented by the SSAs • Revenue share at the level of Circle.
• Developed code for interfacing between operational system (system of Franchisee) and billing system. • Service was free up to 30/04/2007. • Scheduled to test run the billing software in the first week of Apr’07.Multi-play (IPTV) Billing • Started on 15/03/2007 in association with M/s. Divinet as a Joint Franchisee in Pune. • Presently IPTV Services and Video on Demand (VoD) are available. . MKCL and M/s.
MKCL and M/s. • Service was free up to 30/04/2007. • Scheduled to test run the billing software in the first week of Apr’07. Divinet as a Joint Franchisee in Pune. • Presently IPTV Services and Video on Demand (VoD) are available. . • Developed code for interfacing between operational system (system of Franchisee) and billing system.Leased Circuit Billing • Started on 15/03/2007 in association with M/s.
GSM Billing: Cellone • Cellular services provided Circle wise. • Heart of Customer Care for Mobile Services. • A truly CDR based billing system. TIP Table-driven Input Processor Billing Financials Lock Box Collections Usage Re-rater RAP LBX COM Communication MCAP CAP Accumulator and Rater BIP Bill Preparer BIF Bill Formatter BID Bill Dispatcher EFT COL JNL Journals Guides Usage to Customer DB Electronic CPM Funds Transfer Credit Card MPS TOP TAP3 Output Processor .
. Order Management. (OM) Billing Platform (BP) Remedy (Fault Tracking System) Inter-Connect Billing. • Usage can be rated based on attributes. Customer driven network event collected by Mediation.GSM Billing: Cellone The Kenan Billing system consists of-: • • • • • • Data Mediation.
OM and Remedy CSRs CSRs CSRs CSRs .GL System / Journals External payments EBPP System ECS(DD) / RBI Credit Cards Invoice Printing Receipt Printing Kenan/OM Kenan/BP Architecture of Kenan/BP Network Elements ICB Mediation Provisioning SIM PPC / Manufacturer Remedy B&CCS Network Elements WAN – routers over E1 lines GUIs of BP.
The next step towards convergence…. CDR based Billing and Customer Care for Land-lines.. .
Country wide connectivity .
DC and SSA Network Deployment Architecture Local LAN Eth Swt 2950 To CSR Center Remote Rtr/Eth Ext 1841/Dax4021 L A N Eth Swt 2950 To CSR Remote Rtr/Eth Ext 1841/Dax4021 PSTN Switch Exchange Rtr Cisco 2811 Exchange Rtr Cisco 2811 E1 Aggregation/Central Router Cisco 7500 To LEs E1 PSTN Switch To LEs Aggregation/Central Router Cisco 7500 To SSAs E1 Dial-up/ISDN RAS Cisco AS5350 IBM Compatible Internet RAS Cisco AS5350 Internet Rtr Internet Rtr Cisco 7609 Cisco 7609 Pedge 1841 Pedge 1841 E1 To SSAs AAA IBMCompatible Server Ethernet Swt. II (Cisco 2950) NIB-2 Network Pedge 1841 I Eth Swt-I Cisco 6509 E3/STM-3 Firewall Backbone Rtr Cisco 7609 Pedge 1841 NIDS E3/STM-3 Backbone Rtr Cisco 7609 NIDS Eth Swt-I Cisco 6509 Firewall Data Center Infrastructure .
CES MTE CDOT .Collection Methodology of CDRs Eth S W I T C H Firewall Firewall NIDS Data Center E3/STM-1 Backbone Router Backbone Router Mediation System E3/STM-1 SSA Edge Rtr Edge Rtr Edge Rtr Edge Rtr Edge Rtr Edge Rtr NIB – MPLS VPN Network E1 E1 Aggregation Router E1 Call Received Aggregation Router E1 LE Router LE Router CDR Generated PSTN Swt. Call Made Call Completed Local Exchange PSTN Swt.
25 over IP CDR Collector X.25 .25 X.25 over IP PSTN Exchange Aggregation Central PSTN Exchange Aggregation MPLS Cloud MPLS-VPN NOC (DC) Remote Exchange CDR Collector NOC (DR) X.CDR Data Flow from LE to DC X.
25 over TCP/IP E1 lin k PE Router (Cisco 7613) PE Router (Cisco 7613) PSTN Switch Aggregation Router (Cisco 7507) NIB-2 MPLS VPN Network PE Router (Cisco 7613) IP over MPLSVPN X.25 over TCP/IP PSTN Switch PE Router (Cisco 7613) in k E1 l PE Router (Cisco 7613) Backbone Router (Cisco 7609) GigE Backbone Router (Cisco 7609) E3 / STM1 link Data Center LAN PE Router (Cisco 7613) PE Router (Cisco 7613) 10/100 Ethernet Data Center Router (Cisco 7513) Data Center Router (Cisco 7513) PSTN Switch Aggregation Router (Cisco 7507) PE Router (Cisco 7613) Central Router (Cisco 7513) X.25 Exchange Router (Cisco 2811) Exchange Router (Cisco 2811) Exchange Router (Cisco 2811) PSTN Switch Exchange Router (Cisco 2811) PSTN Switch Exchange Router (Cisco 2811) CDR Collectors Ser ia li n l k Exchange Router (Cisco 2811) Se ri a l lin k X.CDR Data Flow from LE to DC PSTN Switch Exchange Router (Cisco 2811) PSTN Switch X.25 or IP .
different discounting schemes for different category of subscribers. online query and prompt customer response . different Billing cycles.CDR based Billing & Customer Care • Move from telephone based system to Customer based system • Accurate and timely invoicing of call details to generate error free bills • Supports different tariffs. • Host of online services. • Pre-paid and Post Paid integration possible • Easy implementation of change in business policies and rules.
CDR based Billing & Customer Care CDR Data Flow from LE to DC .
Churn analysis and prevention.CDR based Billing & Customer Care • Online mediation of CDRs eliminates the need of bill data transportation. • Minimization of internal and external frauds • System consolidation resulting in reduction of O&M cost. eliminating fraud on this account • Proper accounting of payments & receivables for better financial management • Standard and adhoc reporting on all aspects of the business • Facilitate market studies and analyses for forming optimal sales strategies and assess business performance of self and partners. .
. Processing & Distribution of raw CDRs & meter reading. • Removes human interference between switching & billing system • Provisioning of Subscriber Services • Alarm Generation • Support to Fraud Management & Control • Single source of data for Interconnect Settlement. Retail Billing and Fraud Management.Why Mediation System ? • Facilitates on line Collection.
Features of Mediation System • • • • • • • • • Sits between Network elements and BP Collection. Processing & Distribution of CDRs Selection & validation of CDRs Merging of Multiple CDRs Duplicate CDR detection Time gap detection Flexible processing & error handling of CDRs Database Lookup CDR collection Scheduling .
Features of Mediation System • • • • • CDR collection Scheduling Monitoring of Active Jobs Maintenance of Logs (Event. Error etc) Elimination/Filtering of CDRs Data partitioning into different streams based on user-defined criteria • Service Provisioning .
Billing and Accounting • • • • • • • Creation and maintenance of tariff plans as per BSNL’s requirements Ordering of services and activation of billing Maintenance of individual subscriber ledger accounts Payment noting. Maintenance of deposit accounts Subscriber hierarchies Contracts configuration .
Special pricing based on dates to support holiday rates. Frequent numbers. Friends and Family Tariff and product structures flexibly Ability to assign a unique tariff to each customer or same tariff to a group of customers.Billing and Accounting • • • • • • Easily configurable rating plans Differential rating for CUG Special Calls. .
Journal Creation and Posting to General Ledger Tight integration between the Billing Application and a CRM .Billing and Accounting • • • • • • • • Corporate billing Different methods of discounting Billing hierarchies Ability to provide taxes with respect to all charge types Ad hoc bill (Bill on Demand) Ability to charge late payment fees.
letter • • • . E-Mail. FAX. billing. Provisioning systems and with all customer related subsystems Integration with Complaint Handling system Workflow Customer service through call centre. Web Self Care(WSC). SMS.CRM • • • • Order Fulfillment to Billing Customer Call to Problem Resolution Marketing Campaign to Order Capture Integration with Order management. CTI and IVRS.
BSS .A Complete Solution Claearing House or Other Sources Printing System/ Print Vendor Payment Interfaces Cr Card/Banks/Chq etc. Web Self Care AAA Self Care Payments Content Billing Report Generation Customer Care Rating Mediation Inventory Customer Care Provisioning DATABASE Network General Ledger System .
Current Scenario Today Separate Service Networks Services Separate Access Transport & Switching Networks PSTN/ISDN INET other Data /IP Networks PLMN .
Product/model obsolescence. . Proprietary vendor troubles Large power and cooling requirements. Limited migration strategy to New tech. Expensive upgrades and operating expenses.Problems of Existing network • • • • • • Slow to develop new features and capabilities.
.In other words CONVERGENCE is the need of the hour……. .
• The Convergence and requirement of fast deployment of new services at less cost…… …….gives birth to NGN OR NEXT GENERATION NETWORKS .
Present Day Networks Next Generation Networks (NGN) Internet Workstation Workstation Gateways Wireless Telephone System Integrated Services Over IP Evolving towards IP Communications .
NGN Concept Customer OSS OSS OSS OSS OSS Mobile NB Voice WAN Private Data Internet Video Customer OSS MPLS Core Services Edge Multi-service Aggregation Deep Access Today • • • Each service has its own network • Migrate New Service Network Seamless service linkage – Multiplied operational costs Each network managed separately • • – All services over any access One network for any service – No service interaction Multiple customer profiles – Unified management structure Single customer profile .
. QoS enabled transport technologies in which service related functions are independent from underlying transport related technologies.NGN :Definition (As per ITU) NGN is a packet based network which is able to provide telecom services and able to make use of multiple broadband.
NGN :Definition (As per ETSI) NGN is a concept for defining and deploying networks. deploy and manage innovative services. . offers service providers and operators a platform which can evolve in a step-by-step manner to create. which due to their formal separation into different layers and planes and use of open interfaces.
Towards Convergent Billing…… .
Transition to Convergent Services •Transition from static market environment to dynamic fastpaced innovation. •From one-media to multi-media. •From circuit switched to packet based networks. •From divergence to convergence •From local to global. •From distinct to bundled. •From fixed to mobile(3G). •From ‘sometimes on’ to ‘always on’. •From low speed to high speed. .
•Call detail records (CDRs) are generated by wireline voice switches. •IP flow records are generated by Cisco routers. media through Cable network. •RADIUS accounting records monitor switched dial-up or ISDN Internet access. •PVC(Permanent Virtual Connection) traffic history is gathered from ATM and Frame Relay devices. Convergent billing means creating a unified view of the customer ― and all services provided to that customer ― for single-point customer care.Traditional Billing vs Convergent Billing •Traditional billing systems are tied to individual technologies. convergent billing is the integration of all service charges onto a single customer invoice. •At its core. .
•Receiving a single bill simplifies processing and payment for the customer. •Customers want all services invoiced on a single consolidated bill.Why Convergent Billing? •Customers want to purchase many communications services from single provider. so that customers who order multiple services can receive preferential pricing. •Multi-service providers who successfully create a unified view of each customer gain a competitive edge that helps them hold onto existing customers and attract new ones. . •A unified bill enables cross-service discounts.
•Supports 3G services/VoIP/ circuit-switch for voice. •Options for Billing by second.org. (these options can be mixed and matched with a flat fee in addition). Convergent billing involves gathering data in various formats.Features of Convergent Billing •At the lowest level. etc. . Interconnect billing. originating from diverse systems. byte (volume) or packet or Billing by Event. One industry effort that may facilitate this is the standard IP detail record (IPDR) format being defined by IPDR. and mediating it into a common format.
.Features of Convergent Billing • Decoupling of service provision and network. •Can separate network billing with Service billing. •Supports multi-party billing. •Unrestricted access by users to different service providers.
. •Flexible enough to bill by volume or content type or by event. by using the state of the art Convergent Billing apps over those with older legacy billing systems. •Service providers make a killing with Inter-connect billing. •VoIP/ IPTV gets a new lease of life in this environment. •Pre-paid and Post-paid accounts unified.Features of Convergent Billing •Highly scalable. being cheap and content-rich. •Its versatility can be leveraged to use this as a strategic selling tool. •Can be customized (parents can pre-pay a part of the bill). •Multi-service data collection and mediation possible. It can be the killer-application leveraged by Convergent billing.
•New Technology. • Regulations regarding content. . •Security and privacy issues. •Affordability and pricing issues.Factors influencing Convergent Billing •Legacy Business Rules. M-commerce. •Customer demands. like 3G Mobile devices being used in place of ‘credit cards’. •Competitions and ensuring level-playing field. •Inter-connect issues. •Economy of scale. Copyright issues ).
Convergent Billing in Ubiquitous Societies……… .
. •Merging of wire-line/ wireless/ DSL/ OFC network infrastructure. •Always available and Everywhere network.New Ubiquitous Societies •Advanced countries like Japan. South Korea. Singapore besides USA are fast moving towards an ‘ubiquitous network’ society.
New Ubiquitous Societies Research and deployment in the following field to synergize with the converged network/ services: . .Microchip Network Technology.Ubiquitous Network Authentication and Agent Technology. .Radio-frequency identification (RFID) .Ubiquitous network control and management technology. .
. by using the robust features of the Convergent Billing Apps. based on volume. distance. time.Real-time Event based billing: Each interactive device and activity can be billed in real-time. quality of content and services or based on Event.
“I skate to where the puck is going to be. not to where it has been.co.” -Wayne Gretzky thanks! firstname.lastname@example.org .
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