GREETINGS Phrases Formal Greetings 1. Hello, Dr./Mr./Ms. Last name 2. Good morning, Dr./Mr./Ms. Last name 3. How are you?

Informal 1. Hi, first name 2. How s it going? How are you doing? How are you?

Response Hello. Good morning. Fine, thank you. Not very well.

Hi, first name. Fine O.K. Alright. Not bad. Not so well. 3. What s up? Not so much What s new? Nothing special I got headache/cold/a flue. Usually when someone says How are you? , he expect you to say Fine . However truthfully only to close friends if you don t feel well. Dialogues Formal 1. A. Hello, Dr. Martin B. Hello, John. How are you? A. Fine, thank you. How are you B. Fine, thank you. By the way, how is your wife? A. Oh, she s a little homesick. B. That s too bad. 2. A. Good morning, Maria. B. Oh, good morning, Mr. Firman. How are you? A. Not very good. I think I m catching the flu. B. Oh, I m so sorry. I hope you feel better soon. Informal 1. A. Hi, Joe B. Hi, Sam. How s it going? A. O.K. How about you? B. Not bad. By the way, how s your wife? A. Homesick. B. That s too bad. 2. A. Hi, Linda B. Hi, Judy. How are you doing? A. Not so good. I think I m catching the flu. B. That s too bad. I hope you feel better soon. Situations Structured 1. Dr. Fina: Good morning, Luis. How are you this morning? Luis: Dr. Fina: Not very well. I think I m catching a cold again. Luis: 2. Diego: Hi, Maria, how s it going? Maria: Diego: Have you studied for your grammar test yet? Maria: Semi structured 1. A. Hello, John. I heard you weren t feeling very well. B. A. B.


I really must be leaving. Have a nice weekend. A. Rosa. I ve got a class at 11:00. Good luck on your test tomorrow. I hope to see you again sometime 3. 2 . A. I really must be leaving. 2. B. A. 2. B. B. Thanks for the extra help on the problems. Thank you./Ms Last name 2. A. You too. I really must be going leaving Informal 1. A. Goodbye. A. anytime. I ve got to go Dialogues Formal 1. Goodbye. PARTINGS Phrases Formal 1. B. A. B. Greet Mrs. Miss Brown.m. Hi. Thanks. John.2. Bye. A. Oh. Elis. Have a nice weekend. A. You re welcome. Goodbye. At 3:00. A. B. Oh. 2. B. B. B. Sure. Thank you for the extra help on the problems. Marvin. Have a nice day Weekend Vacation Evening 4. So long 2. Good bye Dr/Mr. Goodbye. A. 3. What s new? B. Bye. Susan. See you. Unstructured 1. Thomas who is going to give you a test today. Good luck on your test tomorrow. B. Mona has been sick for several days. A. Dr. It s 9:00 a. 2. A. Greet Mona. Pete B. Goodbye. Informal 1. See you later Tomorrow In class. Situations Structured 1. Greet your friend Hossein and ask him about the party you both went to last night. Goodbye. I ve got to go. So long. B. Bye. B. the same to you. Have a nice weekend vacation evening 4. A. 3. See you in class tomorrow.

the older person is introduced to the younger person. 4. 2./Ms last name (or first and last name). B. d. 2. He s the Chairman of the Board of Directors. Hi. Dr. You see Maria./Mr.Semi structured 1. It is pleasure to meet you. Goodbye. A. Let me introduce myself. . I d like to talk longer. Johnson. You are in a hurry. . c. Prof. your classmate. On meeting a. You are leaving the University and may never come back. A. I would like to introduce you to Dr. On parting a. First name this is First and last name this is b. A. It is very common to shake hands when you are introduced. B. first name. e./Mr. Greet your good friend Maria. but I ve got to go./Ms last name (or first and last name). ./Ms last name (or first and last name). she should extend her hand first. B. b. It was nice meeting you b./Ms last name (or first and last name). On parting a. You are talking to Bob and suddenly you remember you have an appointment in five minutes. 2. Mr. Bob. or in other cases the person with the highest rank is introduced to the person with lower rank. Say goodbye to the Department Chairman whom you don t know very well. 3 . Where this rule is not applicable. Maria is very pretty and you want to talk with her but don t have much time. How do you do. Mr. INTRODUCTIONS For formal introductions. Nice meeting you. Davis is helping you with an assignment and it is late. Baker. Tell him goodbye and thank him for his help. O. A. We ll meet at the coffee shop at 7:30 then. 5. 2. Dr. B. Unstructured 1. (No answer expected) How do you do. Phrases Formal 1. the chief of the police a civil engineer a good friend of mine c./Mr. He / She is a high school science teacher. the woman is usually introduced to the man. my name is . Informal 1. first and last name. On meeting a. Johnson: How do you do. Bye So long See you Dialogues Formal 1. I would like you to meet Mr. You haven t seen her for several weeks. If a woman is present.K. I hope to see you again./Mr. I would like to meet Dr. b. A. 3.

m./Ms Last name there? 3. B. 2. Dr. A Dave Tom Dave Tom Dave : Dave. Associate Professor of Economics B. Is Dr. excuse me. Unstructured 1. Who is it please? May I ask who is calling? Informal 1. May I speak to him/her Dr. Dave. B. It s pleasure to meet you. B. let me introduce myself./Mr. Situations Structured 1. Hi Bye See you later/tomorrow 4 . A. 5. a good friend of yours. Introduce Ismail. Davis at 900 a. Introduce yourself to Carol. to Mohammed. Ask him how to find an apartment.goodbye 2. my name s Nancy. a good friend of mine. 4. Excuse yourself politely and say goodbye. Hello. 2. new girl in your class./Ms Last name please 4. Semi structured 1. Katz: I would like you to meet Dr. Call me George. B. Mr. My name is Robert Harris B. this is Tom. A./Mr. A. tom. Introduce Ismail. Tell Ismail some things about Mohammed. I ve heard a lot about you. Can you call again later? Can I have her/him call you back? Response Just a minute please. C. 3. 7. You have been talking with Joan./Mr. A. Please call me Joe. Parson. I m afraid you have the wrong number. Joe. : Good. Johnson./Ms last name isn t home. I m sorry. : Same here. a pretty. My name is George Harris. A. C. So long. nice meeting you. 2. this is Bill Adams. A. Let me introduce myself. to Mohammed. How do you do. B. A. : We ll have to get together sometime. 5. Mr. 6. Oh. my roommate. Would you please speak a little louder? 6. Informal 1. Tell Ismail some things about Moehammed. 2. A. : Hi. Greet Prof. (Always answer hello when you answer the telephone. Hi. Do you think you ll like this class? B. My name is Joseph Johnson. 2. Introduce yourself to Mr. Hello . a good friend of yours. the foreign student advisor. TELEPHONE CONVERSATIONS Phrases Formal Statement 1. Lewis. Then tell him goodbye. Baker: It s a pleasure to meet you. how are you doing? : Fine.Mr.

(Hang up) Informal 1. Thank you. 2. Just go out that door and turn to your left. Goodbye. In an hour or so. Hello B. A. could you tell me where the nearest pay phone is? B. Sure. B. B. Are you making a local call? A. B. O. When will he be back? A. It s O. B. Ibrahim. Is Dr Half there? A. Carol. 1. I ll call him back later. this is Chen. Oh. What about tomorrow night instead? B. Good. I m sorry. Hang on. 3. B. please? A.K. A. A. Fine. See you then.3. He s out of the office right now. May I ask who s calling? B. A. B. Yes. May I ask who s calling? B. Hello. Hello. B. May I speak to Linda. Excuse me. Request for using a telephone. Good morning. A. 2. Is there a pay phone near here? Dialogues Formal 1. Can I talk to first name please? Sure/yes Hold on Request for using a telephone If you are in a public place. A. Hi. Is Dr. A. You re welcome. Note: If a student calls a professor who is out of the office. B. How about going out to supper with me tonight? A. I m afraid you must have the wrong number. This is Jose. A. 5 . Mm hmm. Pardon me. A. I ll stop by your apartment at 6:00. A. 1. please? A. Pardon me. I ve got a paper due tomorrow. could you tell me where the nearest pay telephone is? 2. Is first name there? 4. Dr. please. The student can either leave a message or call again later. Thank you. B. 2. Hello. Hello. Whitehall s office. thank you. Whitehall. you should always ask for the nearest pay phone. Hi. Hello. A. Why don t you use my phone? It s over there on my desk. I would like to speak to Dr. Would you like to leave a message or would you prefer to call back? B. I can t. A. Yes.K. This is Mohammed. I m sorry. Hello. B. A. is there a pay phone near here? B. Bye. B. Goodbye. B. A. thank you. Can I talk to John. Don t ask to use a private phone. Situations Structured 1. Joseph there? A. it is not customary for the professor to return the call. Just a minute. he is. Oh.

Ask to speak to Susan. Excuse me. how to get to the way to if this is the right way to which bus goes to the best way to 2. Pardon me. Walk up the hill and you ll run right into it. Dialogues 1. can you tell me where the County Health Department is? B. and walk until you get the first stop light. Nancy. Excuse me. I m new here myself.A. A. Take a left. Jones how to find a doctor. sorry. Turn left. Good morning. Thanks. It s about 3 blocks from here a three minutes walk a mile four stop lights e. Thank you anyway 3. c. 2. A. Call the foreign student officer and ask Mr. 1. I haven t the faintest idea. B.K. 6. Linguistics Department. 2. Nancy answers the phone. Introduce Ibrahim to your sister (your sister is very pretty). Go straight ahead. b. Call Susan. A. B. A. It s on the right hand side. A. Structured 1. B. You are in the University library. Thank you very much. B. You are very sick.K. 6 . 5. Go straight ahead for about three blocks. A. left hand side d. 4. 3. A. can you tell me how far it is to Fifth Avenue? Pardon me. can you tell me the way to Second Street? B. Sure. O. Semi Structured 1. B. Responses: a. O. Excuse me. You can t miss it f. Take a number 71A bus from this corner toward town and get off at Smith p the Road. A. That s Second. Call Louisa and ask her to give you the assignment for the electronics class which you missed. Is this 44339439? A. It s downtowns. ASKING AND GIVING DIRECTIONS Phrases Asking and giving directions is usually formal because you are talking with strangers. Ask a librarian if you may use the telephone. Is Linda there? A. Turn right sycamore Avenue. B. 2. Questions a. can you tell me if this is the right way to Schenley Park? B. You ll run right into it. It s nothing 2. Call the police Department and report that you have been robbed. Hello. A. You can t miss it. B. just a minute please.

2. . Can you come to . A.. b. INVITATIONS Phrases Formal 1. Chen. It s nice of you to invite me. I d love to / I d like to 3. 2. Refusing the Invitation: a. . I m afraid I can t help you. A. B. Ask for direction to the nearest supermarket. b. Tell your classmate.. . . . How about going to . A.. Ask for directions to the Foreign Student Office from your classroom. 7 . Excuse me. Pardon me. . can you tell me how to get to the Post Office? B. c. Ask which bus to take to go downtown from the university. Then take a left and the Post Office will be on the your right. I would like to invite you to . 4. Certainly. B. Unstructured 1. Accepting the invitation: a.A. I m sorry. 3. A. . I m sorry but . . b. A. 5.. . . You are returning home to your country and will probably never meet Chen again. It s very kind of you to invite me but . Pardon me. Would you like . . Just follow this street two blocks. You are at the language lab. 2. The invitation: a. d. . B. I would like very much to go but . You are at the Book Center A. . . You are at the university. . Thanks but . I m very sorry but . You are in the Foreign Student Office. which bus goes downtown? B.. how far is the library from here? B. goodbye. Thanks. 2. . Accepting the invitation: a. I ll be glad to very much. b. . . Ask how far it is to the airport from the university. Excuse me. Thanks. 3. 2. . Refusing the invitation: a. The invitation: a. Informal 1. Thank you I ll be glad to come. A. b. I hope you ll invite me again sometime. .. . Semi-Structured 1. . . can you tell me the way to the library? B. Situations Structured 1.

Please don t worry. Ricardo asks you to go to a movie tomorrow night. Sure. You are a department chairperson. I would like to invite you a reception at my house at 8:30 Friday evening. A. About 8:00 B. Is 6:00 all right with you? B. Do you have time for coffee after class? B. What about next Friday instead? B. A. I m sorry.? A. Dialogues Formal 1. A. Would you like to join us for dinner tomorrow evening at the Steak House? B. I ll invite you again sometime. 3. Informal 1. I am sorry. the person who does the inviting to a movie. A. 2. It s nice of you to invite me. 5. 2. What time? A.. 4. A. but I m going to DC for the weekend. A. I m going home to visit my family this week end. Come when you can. Just come when you can. We ll make another time. Good. I d love to but I m afraid I ll have to say no. A. I d love to but . Semi Structured 1. 2. it s very nice of you to invite me. 2. coffee. I would like to invite you to a small party at my house. 2. Can you come? B. dinner. B. 8 . Refuse politely.c. but I might be a little late. I ll be glad to come. B. Oh. Thank you very much for the invitation anyway. Can you come to a party at my place Friday evening? B. Oh. Can you come? B. I m sorry. Thanks. Or How about going out to lunch Thursday. Unstructured 1. How about going to dinner with us at the Steak House? B. B. Call Mohammed and ask him for the assignment for tomorrow in pronunciation. A. If the invitation is stated Let s go out for coffee. Is that O. A. Thank you. I m going to Washing DC for the weekend. Also if a man invites a woman. would you like to ride along? B. Fine. Situations Structured 1. A. . Thanks. as a date. A. Invite B to dinner be sure to include the time and day. etc. . is not necessarily obligated to pay for everything. Be sure to include time and date. Ask Rosa if she can attend a lecture. B. Great. I m awfully sorry but I had another program. A. I ll count on it. the man is expected to pay. A. Thank you. A. Ask directions to the Registrar s office from your classroom. Would you like to go on a picnic with us Saturday at 12:00 B. usually both people pay separately. If the invitation is stated: Let me treat you to have coffee/lunch/etc. B. then the inviter intends to pay. I ll be a little late. B. See you there.K. d. A. I d love to. I d love to but when is it? A. Can I take a raincheck? Note: Concerning informal invitation.

She tells B that the books cost $5. 2. . yes. I m afraid I don t understand you. What did you say? A. I see. A. A. . . Informal 1. what did you say? What was that again? 2. Porta. A. I m sorry. Joe. B. I d like you to meet a friend of mine. A. Situations Structured 1. Do you have any identification with you? A. Huh? What d you say? A. Have you studied your sociology yet? B. Ahmed. Dialogues Formal 1. Informal 1. Brandenburg. B. Mr. 2. . A. A. I said that we re going to have a Quiz B. Will a driver s license do? B. . Are you kidding? I haven t even finished reading yet. B.MISUNDERSTANDING Phrases Formal 1. B. Nice to meet you. . A is a clerk. . A asks B what he is doing after class. B. . Do you have identification? A. Excuse me. Pardon me? B. . B. Question number two is: Why was the soldier so sad? B. I d like you to meet Nancy Anderson. Semi structured 1. . Tom. Oh. Oh./understand. have you studied for your sociology test yet? B. what did you say? 3. I didn t get your last name. 9 . . B. I d like to pay for the dress by check if it is alright. Certainly. 2. A. A. B. A. 4. . Jones. . Oh. A. Brandenburg. Thank you. . Excuse me. Excuse me. Mr. . Tom Brandenburb. What? Huh? I m sorry. Would you mind repeating what you said? 5. Sorry. Class. B. what did you say? A. Oh. I see. 6. Oh.84. . put away your books and get out a piece of paper and a pencil. I beg your pardon? Pardon me? Excuse me? 2. 2. I didn t get you last name. . . Oh. .

dressing. We re ready to order now. Introduce yourself to Roberto. Waiter: How would you like your meat? A: Medium. e. thank you. Will there be anything else? 2. Greet Susan and ask her to go for coffee with you. B. Waitress: May I take your order? A: We re not quite ready yet. May I help you? b. Could I have the bill please? Waitress: Certainly. Excuse me please. h. Everything is delicious. . We haven t decided what we want yet. Waiter: May I help you? A: Yes. could we/I have some more . EATING AT A RESTAURANT Phrases Ordering at a restaurant is usually formal as you don t know the waitress/waiter. A doesn t remember it. Would you care for a drink before dinner? c. Waiter: Potatoes? A: Mashed. Anything to drink? i. 4. . 3. Ask B for a date and tell her the time. Potatoes? f. B. 2. 10 . Coffee. Waiter: Anything to drink? A: Yes. Is everything all fight here? j. B doesn t hear the time. I d like . How would you like your meat? Note: The waitress/waiter expects you to say either: rare. how much? A. Waitress: Just a minute. Waiter: Vegetable? A: I ll take the green beans Waiter: Salad? A: The tossed salad with Italian dressing. I m sorry. Waitress: Will there be anything else? Desert? A: No. 2. . Oh. Waitress: O. c. 5. thank you.A. Is tea/coffee/dessert included with the dinner? e. 4.? d. etc. May I have the bill please? Dialogues 1. Customer a. B doesn t understand your question. Waitress/Waiter a. 3. Vegetable? g. or well done. May I take your order? d. I d like the New York Steak Dinner. . Salad dressing? Note: To these questions the waitress/waiter expects to tell her what kind of potatoes. 1. Tell B what time it is.K. please. Waitress: Is anything all right here? A: Yes. b. a new classmate. medium. Tell A your cell phone number. I ll come back in a few minutes. you want. Unstructured 1. I would like some more water. thank you.

Your instructor will act as a waiter/waitress unless you are familiar with the situation and can act out the waiter/waitress yourself. . I m sorry Sorry. Think nothing of it. That s quite all right Think nothing of it. Waitress: Potatoes? A: . . Waiter: Anything to drink? A: . . . .Situations Structured 1. . you will be asked to pretend you are in a restaurant. EXCUSES AND APOLOGIES Phrases Formal 1. I m very sorry I m sorry I beg your pardon. . It s OK Don t worry sure It s all right 3. Excuse me. . . . I ll be right back. 2. . 3. I apologize I apologize for losing my temper Please excuse my behavior yesterday. 11 . . 2. call write come tell you Just a minute. Waitress: May I take your order? A: Yes. Informal 1. I didn t mean to hurt your feelings. Don t worry about it. Excuse me for being late I m sorry I m late Excuse me for a moment. . Waiter: May I take you anything else? A: Could I have some more . . please I m sorry I forget to call I m sorry I didn t come answer your letter inform you I m sorry. . but I must leave early. Sorry about yesterday I m sorry about what happened yesterday. Pardon me. please. 3. Waitress: Anything to drink? A: . Waiter: May I help you? A: Yes. You will order lunch and /or dinner from the menu. I d like the White Fish Dinner. Excuse me.? Waiter: Of course? A: . Waitress: Vegetable or salad? A: . Unstructured For the unstructured situations. Sorry I m late Sorry I forgot to Response Of course Certainly That s quite all right. I d like . I m sorry. 2.

you know how my mother talks. losing your temper or hurting someone s feeling which requires a more extensive apology. I m surprised you weren t later. You didn t get there until 10:50. at 10:30. 3. Mrs. Please excuse me for losing my temper in class yesterday. How was your vacation. That s quite all right. I was waiting for you to call to tell me what the address was. I m glad you re still here. 2. that s all. Yes. A. Class started fifteen minutes ago. Hey. Informal 1. Miss Larson? B. Hey. Sorry. But I didn t get any from you! B. I knew you probably didn t have much time. John. A. A. Wilson. Yes? A. B. let s continue. Louisa. I had such a good time. Situations Structured 1. A. B. Apologize to Pete for yelling at him. 2. B. A. e. It was my mother . And I meant to write to you. being later or forgetting to write which require only a single statement as opposed to more serious situations. Unstructured 1. . You re in class and suddenly you don t feel well. You are at a friend s house for dinner. How was your vacation? B. I was just walking out the door when the phone rang. Semi-Structured 1.g. I m sorry about what happened yesterday. A. Now. well. I m so late. Carlos. B. A.Note: Ask your instructor to discuss with you the differrent kinds of situations that require apologizes or excuses. No. That s O. I m sorry. It is my fault. B. Good morning. Certainly. It was my fault. thanks for the postcards. Read your answer for number 3. where were you last night? B. A. You had an appointment with your advisor. A. Please excuse me for being late. . Yes. A. 3. That s O. e. 4. 2. I overslept. Hey. 2. A. A. Dialogues Formal 1. Did you get my postcard? B. Was something troubling you? A. 2. Why did you get so angry at me this morning? B.K. Sure. I was just in a bad mood. 12 . I hated to come back. A. Professor Johnson. Great.K. The bus hasn t come yet. A.. Good morning. B. B. Don t worry. thanks. Don t think nothing of it. Good morning. B.g. You must leave early to study for a test for the next day. I had just gotten a letter from a friend of mine and I guess I was more upset than I thought. A. too but I was just so busy. Good morning. Maria? B. B. A. A. John. A.

I can t decide what dress to wear to the party. They are both nice. Jose seems nice like an interesting person like he s got a sense of humor quite intelligent I m feeling all right. That was quite a party last night. but I really only just met him. 2. A. full. I could be worse. 13 . Dialogues Formal 1. 3. You told Fred you would come over to study with him last night. unusual nice 2. B. . A. Carol. Don t worry. What do you think? B. The cake is very good. Ask your instructor for further explanation. A. Did you have a chance to meet Bill Jameson? A. Do you like it? B. 6. 4. I agree. I can see your point. . . and (6) to avoid an argument or to politely introduce and argument. you don t look very well. interesting. (5) to avoid sounding like a complainer. I m sure I ll feel better tomorrow. Shall I wear it to dinner tomorrow night. but you forget. it s very unusual. Oh! You got your hair cut! A. but I m dinner soup dessert Your new dress is very coat hat house It s nice. I will. but I think I prefer the blue and white dress. but I don t know him very well yet. B. Many of the phrases are appropriate in both formal and informal situations. It sure was. Situations Structured 1. or shall I wear the blue and white one? B. I have felt better. but . I guess you re right. I thought you d never notice. I need some help. What s the matter? A. How do you like my new dress? B. I m sure I ll feel better tomorrow. B. Well. No .5. Bob. Are you sick? B. I have felt better. A. Thanks. Don t I look different? B. He sees you and asks you why you didn t come. I can t complain. A. 3. not well. HIDING FEELINGS Phrases Note: The following phrases (1-4) are used to avoid hurting someone s feelings. what did you think of him? A. . . Oh. Just for a few minutes. . 5. A. not very hungry. He seems quite intelligent. 1. A. Take it easy B. 2. but I think I prefer .

Your good friend is wearing a horrible shirt. She s a sweet girl. Why. He just bought it and asks you how you like it. B. that was Susan Demian. They offer you some more. you haven t your cake! B. A. A.Semi-Structured 1. Oh. She asks you to go to dinner with them to celebrate. 2. an old friend of mine. A. B. Unstructured 1. You feel terrible but you want to go to the ball came and don t want her to know. 2. COMPLIMENTS AND CONGRATULATIONS Phrases Formal 14 . who was that girl that talked so much at the party? B. 4. Wendy. She asks you how you feel. A. 3. is getting married to a man you really can t stand even for a few minutes. Pier. You don t like the salad but you eat it. but I made it especially for you. didn t you like her? A. Your roommate. Oh. Your mother tells you that you don t look well. You are invited to an American home for dinner.

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