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Alcatel-Lucent 5620 Service Aware Manager


The Alcatel-Lucent 5620 Service Aware Manager (SAM) provides unified service and application-aware network management of IP/MPLS and Carrier Ethernet networks.

The Alcatel-Lucent 5620 SAM provides end-to-end management of IP/MPLS and Carrier Ethernet networks and the services they deliver, taking service providers well beyond the traditional boundaries of element- and networkmanagement systems. With unified element management and network service-aware and application-aware management, service providers can more effectively manage next-generation residential, business and mobile services as well as mission-critical enterprise networks. They benefit from: • An easy-to-use GUI that accelerates configuration and provisioning tasks; automation further accelerates tasks and minimizes the time and costs associated with the errors that commonly occur when a command line interface is used • Common provisioning for Layer 2 and Layer 3 services to reduce the cost of delivering different service types • Extensive service assurance capabilities that let them proactively identify problems before they affect customers • Powerful troubleshooting tools that help them quickly pinpoint the root cause of problems for speedy resolution

• Templates that allow them to customize 5620 SAM workflows for integration with existing processes and workflows • Open interfaces that enable integration with custom web portals, Operations Support Systems (OSSs) and Business Support Systems (BSSs) The 5620 SAM further extends unified IP/MPLS and Carrier Ethernet management capabilities through seamless integration with: • The Alcatel-Lucent 5650 Control Plane Assurance Manager (CPAM), for simplified, visual control-plane management based on IP/MPLS route and path analytics • The Alcatel-Lucent 5670 Reporting and Analysis Manager (RAM), for collection, warehousing and analysis of application performance and volumetric data for residential subscribers or business virtual private network (VPN) sites.

Performance.0 | Data Sheet . Accounting. With the span of control feature. based on security privileges for their geographic location. it also supports network and service discovery and integration of third-party customer premises equipment (CPE) (see Table 1). job function or individual responsibilities. network and service topology views. including MIB-trap-to-alarm mapping and interface MIB-statistics collection. for example • Telnet. The distributed architecture enables support for the largest networks and massive volumes of performance statistics and billing records. such as services and tunnels. • The 5620 SAM OSS Integration (SAM-O) module provides an open interface for integration with external applications and OSSs. organizational group. As the base platform for the 5620 SAM. the 5620 SAM consists of four integrated modules: • The 5620 SAM Element Manager (SAM-E) module provides traditional Fault. GUI-based device and network configuration: ¬ Physical resources. Key features Scalable. and Security management (FCAPS) functionality for element management and is the platform for all 5620 SAM modules. queuing and scheduling policies. including some of the world’s largest and most advanced networks. Configuration. secure and flexible system architecture High availability. Secure Shell (SSH) and web-interface session launch Fault management • Scalable alarm and SNMP statistics collection • Multiple instances of alarm windows with custom filters and direct navigation to objects with alarms • Comprehensive array of physical or logical network views Configuration management • Easy-to-use. restore and upgrade of device software • Enforce custom naming of objects. such as media dependent adapters (MDAs) and ports ¬ Logical ports. 5620 SAM-E feature summary CATEGORY FEATURES Base platform • Distributed. • The 5620 SAM Assurance (SAM-A) module provides physical. and specify numeric ranges for IDs Security management • Operator-profile management. administration and maintenance (OA&M) service-diagnostics tools. high-availability architecture for redundancy and fast system failover • In-band and out-of-band management • Subnet-based auto-discovery of network elements and their configuration • Third-party network element and interface discovery • Real-time synchronization with network element changes • Equipment and network inventory administration. including support of functional access domains and user roles: ¬ Scope of command: Allow/prohibit specific user functions within the scope of the network ¬ Span of control: Allow/prohibit user access to specific network elements or groups of elements • Logging of user and OSS interface client activity • RADIUS/TACACS+ user authentication and authorization or local password-based access • SNMPv3 trap authentication • Secure access to devices using SSHv1/v2 and secure file transfer using Service Control Points (SCPs) 2 Alcatel-Lucent 5620 Service Aware Manager | Release 8. including hierarchical QoS policies ¬ QoS marking and forwarding policies based on Layer 2. service provisioning and customer management. Table 1. and operations. Link Aggregation Groups (LAG) and network interfaces ¬ Access port and network Quality of Service (QoS) policies and parameters ¬ Buffer. 3 or 4 fields • Rules-based backup. Generic network element support The generic network element (GNE) feature enables integration of thirdparty equipment for script management and configuration-topology display. system redundancy and fast system failover options allow operators to implement a highly secure network and service operations environment.Proven in more than 270 deployments. configuration and security management for network elements. 5620 SAM-E The 5620 SAM-E module provides fault. User security with scope of command and span of control The scope of command feature allows network administrators to define each operator’s access to operations and commands. network administrators can subdivide network resources and assign operators clear ownership. with browsing and querying capabilities • Configurable MIB polling policies and schedules – for OAM tests. • The 5620 SAM Provisioning (SAM-P) module provides network configuration. It also enables alarm surveillance.

routing and service tunnels significantly reduces misconfigurations so services can be delivered faster and more reliably. areas. This functionality requires the 5620 SAM-A module. Templates also enable operators to customize and standardize their provisioning workflow to match internal processes. meshed SDP-binding creation during service creation • Mix-and-match access technologies: Frame Relay.0 | Data Sheet 3 .5620 SAM-P The 5620 SAM-P module accelerates configuration of the network infrastructure and services. including a GUI builder for customized GUIs • Third-party CPE provisioning using command line interface scripts with security and version control • Integrated with leading OSS vendors for flow-through service activation and provisioning (SAM-O required) Services support • Routing domain management with drill-down into groups. based on Class of Service (CoS) assignment Dynamic subscriber and policy configuration management • Host profile configuration. adjacencies/neighbors. Tests are automatically extended as services expand so test coverage does not drop off over time. routers. interfaces and other membership or associated elements: ¬ Multipoint IP-VPNs through virtual private routing network (VPRN) support ¬ Internet Border Gateway Protocol (BGP) peering services ¬ Internet enhanced services (IES) support for extranet and differentiated Internet access • Point-to-point and multipoint Ethernet services: ¬ Ethernet virtual local area network (VLAN) services ¬ Virtual Private Wire Services (VPWS) through virtual leased lines (VLLs) support (Ethernet. 5620 SAM-P feature summary CATEGORY FEATURES Rapid service creation • GUI-based provisioning with concurrent. Individual component tests for the newly provisioned entity are automatically created and include detailed test results. Key features Flexible provisioning options Templates and workflow wizards enable point-and-click service creation. Ethernet and SONET/SDH for VPWS /VLL services Alcatel-Lucent 5620 Service Aware Manager | Release 8. Provisioning verification Automated provisioning of equipment. such as service tunnels • Single-click service validation through auto-generated OAM tests (requires the 5620 SAM-A module) • Script and service template management and execution. newly activated services can be validated using the service test suite. bridged or routed by application type • Subscriber-identification policy configuration to associate dynamic hosts with subscribers • Subscriber Service Level Agreement (SLA) policy configuration • Managed service access points (MSAPs) configuration for Enhanced Subscriber Management (ESM) • Integrates with the 5750 Subscriber Services Controller (SSC) and the 5780 Dynamic Services Controller (DSC) for dynamic policy provisioning and session access control based on bandwidth availability Service infrastructure provisioning • Network service tunnel or service distribution point (SDP) provisioning • MPLS path and label switched path (LSP) provisioning with automatic bidirectional. ATM. Operators are guided step-by-step as they set up complex services for rapid provisioning and fewer errors. Layer 2 and 3 services are provisioned in the same way. service and customer-management elements. ATM. including pseudo-wire switching and redundancy: ¬ Virtual Private LAN Services (VPLS) ¬ Hierarchical VPLS (H-VPLS) ¬ Multicast VPL services (MVPLS) • Composite services • Service mirroring • Service call admission control (CAC) support for dynamic control of bandwidth allocated to services. multiple-object editing • Step-by-step wizards to simplify complex tasks • Rules-based bulk parameter configuration and auto-creation of objects. Additionally. It offers easy-to-use tools for the provisioning of network infrastructure. IP pseudo-wires). Frame Relay. Table 2. as well as scripting to automate parameter configuration for Alcatel-Lucent and third-party devices (see Table 2). reducing delivery costs for different service types.

fault correlation and OAM tests. Equipment and interface statisticsreporting system management lets operators proactively set performancemonitoring thresholds and activating counters.5620 SAM-A The 5620 SAM-A module provides topology views. Ethernet and transport layers. LSP and physical topology maps allow operators to Service verification and proactive SLA testing Comprehensive diagnostic tools let operators verify operations end-to-end and across all IP/MPLS. such as thresholdcrossing alerts. simultaneously test every aspect of a group of services or network objects. such as a binding or MTU mismatch. Performance management A distributed statistics-collection platform for real-time statistics collection provides the information operators need to monitor SLAs. while comprehensive service validation capabilities provide proactive monitoring and operator alerts when specified thresholds are crossed (see Table 3). This immediate correlation of network events with services lets operators quickly determine which customers are affected by a network event. routing and service topology views allow for real-time assurance. Service. combined with service-aware OAM tests. service-tunnel. visualize all network resources and routes traversed by single services or composite services composed of multiple Layer 2 and 3 services. The 5620 SAM-A automatically creates all necessary OAM tests for each entity in the group. Rules-based alarm notifications. Historical and real-time statistics graphing help operators better understand performance issues before they become a problem. Test suites can also be scheduled for each service and compared to configurable parameters. helps operators quickly identify the root cause of the outage. and escalating testfailure alerts further automate service assurance and adherence to SLAs. routing. service infrastructure and service layers A variety of views and icon status indicators help operators quickly diagnose and resolve service-affecting problems. tunnels. A state cause. Network. to proactively detect service and network degradation. delay and packet-loss metrics.0 | Data Sheet . Root-cause and serviceimpact analysis Integrated fault and service management capabilities mean alarms generated by a network object are propagated to higher-level objects in the managed object hierarchy. from simple to complex. A service alarm helps determine affected sites and service components. such as jitter. such as routers. Key features View of all physical. Tests are automatically updated when objects are added to or removed from a group. OAM and Service Assurance Agent (SAA) tests help operators identify and isolate potential problems in the network before they affect customers. It simplifies fault detection. MPLS. alarm management. LSPs or 4 Alcatel-Lucent 5620 Service Aware Manager | Release 8. Test suites. cause isolation and customer-impact correlation by maintaining a real-time topology model of the network and the relationship between its various parts.

delay. performance and SLA management (SAM-O required) Additional troubleshooting capabilities • Hierarchical navigation tree with extensive parameter filtering and searching capabilities • Tracking of changes from baseline configuration to current state • Auditing and reporting of network configuration deviations • Network and routing policy auditing • Traffic engineering tool for path optimization • Integrated with 5650 CPAM.VLAN connections to a H-VPLS . which provides control plane visualization for proactive detection and rapid resolution of control plane issues Alcatel-Lucent 5620 Service Aware Manager | Release 8. warehousing and analysis for residential subscribers and business VPN sites • Integrated with leading OSS vendors for billing. including support for 802. load-balanced statistics-collection platform for: ¬ Performance statistics ¬ Accounting data including Server Assignment Answer (SAA) • Real-time statistics collection and graphing • Historical statistics archival and graphing • Definition of performance-monitoring thresholds • Service accounting policies per service or per port • Integrated with 5670 RAM.VPLS connected to two CPE Ethernet rings • Advanced layout algorithms • Extensive grouping and filtering capabilities • Dynamic maps that display and overlay additional troubleshooting information.0 | Data Sheet 5 . packet loss and threshold-crossing alerts • Automatically generated OAM tests based on object or topology changes Performance management • Distributed.VPRN (IP-VPN) to VPLS . such as OAM test results and trace highlighting after point-and-click execution of OAM monitor tools from map Alarm management • Service alarms: Instant propagation of physical and logical resource alarms to affected services • Direct navigation from alarms to affected and related objects • Advanced alarm correlation to identify root cause • Extensive alarm filtering and search capabilities • Customizable alarm information fields • Flexible definition of rules for fault escalation.IES spoke into a VPLS . de-escalation and severity assignment • Integrated with leading OSS vendors for multivendor fault management (SAM-O required) Service Test Manager (STM) • Verification of end-to-end services and underlying network layers • Concurrent tests of groups of objects • Grouping of OAM tests in an integrated test suite for concurrent execution • Scheduled OAM test suites to proactively monitor configurable metrics such as latency.1ab link adjacencies ¬ LSP topology with LSP cross-connect topology ¬ Service tunnel and SDP topology ¬ Service topology to view status of underlying network objects involved in the delivery of a service ¬ Composite service topology – combining multiple services in a single view for end-to-end assurance .Table 3. which provides application traffic flow collection. 5620 SAM-A feature summary CATEGORY FEATURES Topology maps • Highly scalable topology maps with support for third-party resources: ¬ Physical topology.

com/osscp. bidirectional XML and JMS interfaces: ¬ For fault management. performance reporting. External systems can also configure. service activation/ provisioning. service activation/provisioning. For more information about the program and partner applications please visit www. as well as traffic engineering and capacity planning. 5620 SAM-O feature summary CATEGORY FEATURES BSS/OSS integration • Open.0 | Data Sheet . SLA management.alcatel-lucent. This reduces costs by providing a single and stable integration point for a large number of network element types (see Table 4). traffic engineering and network planning. performance and SLA management. billing.alcatel-lucent. performance reporting. based on the 5620 SAM-O interface. SLA management. It uses XML and Java Messaging Service (JMS) to integrate with external applications for fault management. Alcatel-Lucent Portal Development Service The Alcatel-Lucent Portal Development Service (PDS) offers custom-built web portals for customer or operator use. The service-aware nature of the Alcatel-Lucent 5620 SAM and the availability of all services through the 5620 SAM-O interface provide a comprehensive. Key features Alcatel-Lucent OSS Connected Partner Program The Alcatel-Lucent OSS Connected Partner Program further reduces OSS integration time and costs by certifying integration of the AlcatelLucent 5620 SAM with applications from industry-leading independent software vendors for fault management. traffic engineering and network planning applications • Software development kit with sample code and developer’s guide • Custom web portal development through the Alcatel-Lucent PDS: ¬ For service provider or end-customer use • Alcatel-Lucent OSS Connected Partner Program certifies integration between the 5620 SAM and market-leading OSS applications 6 Alcatel-Lucent 5620 Service Aware Manager | Release 8.5620 SAM-O The 5620 SAM-O module provides full access to Alcatel-Lucent 5620 SAM functionality through an open OSS interface. end-to-end view that is correlated with end-to-end operational status and supported by extensive testing capabilities. To learn more about how Alcatel-Lucent customers are using service portals please visit http://www. serviceportal Table 4. activate and retrieve faults for thirdparty devices through the SAM-O. service provisioning and activation.

Release 3. OSI layers 1 to 3 such as ports.xml&LMSG_ PARENT=Product_Families/Product_Family_000189. Alcatel-Lucent 5620 SAM. Table 5.What’s new in Release 8.0? Table 5 outlines the new features and benefits in the Alcatel-Lucent 5620 http://www. trap handling • Increased end-to-end management visibility for IPSec VPN assurance and simplified IPSec configuration of public and private service pairs for an IPSec VPN • Support for new releases of previously supported equipment and new equipment • Integration with: ¬ 5650 CPAM.0 feature and benefits summary FEATURE BENEFITS • New Wireless Packet Core solution-specific applications for: Provisioning: ¬ Tracking area and control-plane bearer creation ¬ Creation tool for step-by-step configuration of Serving Gateway (S-GW) and Packet Data Network Gateway (PDN-GW) ¬ Rules-based configuration audit Assurance: ¬ Multilayer management views including control-plane and user-bearer topologies ¬ Failure impact analysis and alarm correlation ¬ Bearer path OA&M testing and control plane thresholds ¬ Proactive and on-demand IP reachability monitoring by leveraging the 5650 CPAM ¬ Performance management including bearer context and service data flow (SDF) statistics OSS integration: ¬ Enhancements to northbound OSS interface • Multicast VPN provisioning and assurance for business services • Service CAC support • Increased platform scalability to support network and service growth • Map enhancements for executing OAM and displaying results information on topology • Span of control user-privilege enhancements to restrict views of read-only users for topologies and lists • New user security for restricting functions by customer and service • Enhanced support of managing routers over IPv6 for discovery.xml&LMSG_GPARENT=Product_Categories/Product_Category_000038. physical links and routed network • Enables operators to perform cross-domain mobile service-aware management by providing: ¬ Streamlined provisioning to turn-up mobile services quickly ¬ Proactive assurance for the mobile-network infrastructure to prevent problems before they impact services ¬ Reliable mobile-service-specific troubleshooting tools that allow operators to isolate whether problems exist in packet core or underlying IP transport network ¬ Operational efficiency and flexibility for ease of integrating existing systems.0 | Data Sheet 7 . Release!ut/p/kcxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLd4w3dnTRL8h2VAQADYR9IA!!?L MSG_CABINET=Solution_Product_Catalog&LMSG_CONTENT_FILE=Products/Product_Detail_000394.0 ¬ 5670 RAM.0 • Support for new partner-application releases certified through the AlcatelLucent OSS Connected Partner Program • Simplifies management of Alcatel-Lucent IP/MPLS-based Wireless Packet Core service • Provides unique ability to relate mobile services (Packet Core and E-UTRAN) to underlying transport connectivity.alcatel-lucent. switching from IPv4. Release 8. xml&LMSG_CATEGORY=Y&LMSG_SUBCATEGORY=Y Alcatel-Lucent 5620 Service Aware Manager | Release 8. workflows and processes Simplifies management of multicast business VPNs Dynamically control bandwidth allocated to services based on CoS assignment Increased operational efficiency and operator productivity Continuous access to new equipment features through the 5620 SAM Access to the latest management capabilities for control-plane assurance and application-level reporting for business VPNs Extended OSS integration support Network element support For up-to-date information about supported network devices and software releases please visit www.

minimum 73 GB each • 2 CPUs. 1. • Sun Solaris 10 for Sun Microsystems SPARC platforms Table 6. Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. CPG2896100237 (04) . 1 GHz or higher • 8 GB RAM N/A • 1 CPU (4-core). • 4 CPUs. The information presented is subject to change without notice. minimum 73 GB each • 2 CPUs. minimum 73 GB each N/A • 2 CPUs (dual-core) • 8 GB RAM • 4 disk drives. • 1 CPU (4-core). 1 GHz or higher • 1 GB dedicated RAM • 1 GB available disk space • 1280 × 1024 display resolution • 4 CPU cores • 16 GB dedicated RAM • 1 GB available disk space For a maximum of 15 concurrent GUIs. All other trademarks are the property of their respective owners. 1 GHz or higher • 4 GB RAM • 2 disk drives.alcatel-lucent.Technical specifications Operating environment The Alcatel-Lucent 5620 SAM. OR IV+) PLATFORM (SPARC T-SERIES) 5620 SAM main server: • It is recommended that the 5620 SAM server be installed on a workstation separate from that of the 5620 SAM database for large-scale deployments 5620 SAM database: • Includes Oracle® 10 g database • Stores network objects and configuration • 5620 SAM server can be installed on a workstation separate from that of the 5620 SAM database for large-scale deployments 5620 SAM auxiliary server: • For statistics collection • Dedicated server only required for large-scale deployments 5620 SAM client: • GUI presentation front-end • Only one client should be installed per platform 5620 SAM client delegate and thirdparty remote display server: • Single client install for multiple GUIs for multiple users • Citrix is recommended third-party remote display software • 2 CPUs (dual-core) • 8 GB RAM • 2 disk drives. Increased hardware specifications are required as number of concurrent GUIs increases. All rights reserved.0 operates on: • Sun Solaris 10 x 86 for Sun Microsystems® AMD-based platforms (preferred platform) ™ ™ • Microsoft® Windows® 2000/2003/XP® Professional (32-bit) for 5620 SAM client and 5620 SAM server-lab deployments only • Microsoft Windows Vista™ Business and Ultimate (32-bit editions) for 5620 SAM client only Contact your Alcatel-Lucent representative for the 5620 SAM Planning Guide for hardware requirements and platform sizing recommendations (see Table 6). Increased hardware specifications are required as number of concurrent GUIs Alcatel.alcatel-lucent. 1 GHz or higher • 8 GB RAM www. 1 GHz or higher • 4 GB RAM • 2 disk drives.5 GHz or higher • 8 GB RAM • 4 disk drives. Lucent. minimum 73 GB each • 1 CPU. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. IV. Scalability For up-to-date information about scalability please visit www. minimum 73 GB each N/A • 2 CPUs (dual-core) • 8 GB RAM • 2 disk drives. Release 8. Copyright © 2010 Alcatel-Lucent. Minimum hardware requirements for Alcatel-Lucent 5620 SAM. 1 GHz or higher • 1 GB dedicated RAM • 1 GB available disk space • 1280 × 1024 display resolution • 4 CPU cores • 16 GB dedicated RAM • 1 GB available disk space For a maximum of 15 concurrent GUIs. minimum 73 GB each • 1 CPU.0 running on a Sun Solaris 10 platform APPLICATION PLATFORM (SUN AND OPTERON) PLATFORM (ULTRASPARC III. Release 8.