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FOUR STAGE OD INTERVENTION LEADS TO MEASURABLE BEHAVIORAL CHANGES IN SENIOR MANAGEMENT The Client’s Need

FOUR STAGE OD INTERVENTION LEADS TO MEASURABLE BEHAVIORAL CHANGES IN SENIOR MANAGEMENT

The Client’s Need

A client from the telecom industry approached CLD to conduct an Individual Coaching of the Team Building Workshop. The client wanted CLD to Determine priorities and desired behaviour outcomes based on the “Feed Forward” done in the workshop.

The CLD Solution

CLD had developed the strategies for new behaviours. Design evaluation & quality checks to ensure a successful implementation. CLD conducted a Mini Interview & Assessment to see the impact of change.

CLD team went through the following four stages:

Establish

Enable

Evaluate

Energize

The CLD Impact

CLD helped the client to achieve the following results:

Individual Achievements:

There was 80% growth noticed in a participant in the behavior– Increase in specificity

There was 60% growth noticed in a participant in the behavior – Less opinionated & more participative

There was 80% growth noticed in a participant in the behavior – Listening to other view points

There was 60% growth noticed in a participant in the behavior – More Confident

There was 60% growth noticed in a participant in the behavior– More receptive

There was 60% growth noticed in a participant in the behavior – Smiles More

There was 80% growth noticed in a participant in the behavior – Honest try to improve gaps

There was 80% growth noticed in a participant in the behavior – More interaction with the Team

Members

There was 80% growth noticed in a participant in the behavior – Intermingling

Consolidated Achievements:

Consolidated Achievements: The average growth of 55 % was achieved by a participant in his/her behaviors

The average growth of 55 % was achieved by a participant in his/her behaviors

The average growth of 47 % was achieved by a participant in his/her behaviors

The average growth of 50 % was achieved by a participant in his/her behaviors

The average growth of 47 % was achieved by a participant in his/her behaviors

The average growth of 43 % was achieved by a participant in his/her behaviors

The average growth of 54 % was achieved by a participant in his/her behaviors

The average growth of 53 % was achieved by a participant in his/her behaviors

The average growth of 50 % was achieved by a participant in his/her behaviors

The average growth of 44 % was achieved by a participant in his/her behaviors

CLD team did an assessment by using questionnaires and some interviews along with coaching to see how the team members were viewing the team on the behaviours noticed by them. The given below graphs shows Individual & consolidated growth within the team on the behaviour change noticed by the team.

below graphs shows Individual & consolidated growth within the team on the behaviour change noticed by
Competencies we have worked with Achievement Orientation Building Leaders Commitment for excellence Driving change

Competencies we have worked with

Achievement OrientationCompetencies we have worked with Building Leaders Commitment for excellence Driving change Effective Communication

Building LeadersCompetencies we have worked with Achievement Orientation Commitment for excellence Driving change Effective Communication

Commitment for excellencewe have worked with Achievement Orientation Building Leaders Driving change Effective Communication Planning &

Driving changeOrientation Building Leaders Commitment for excellence Effective Communication Planning & Execution Strategic

Effective CommunicationBuilding Leaders Commitment for excellence Driving change Planning & Execution Strategic Perspective Customer

Planning & Executionfor excellence Driving change Effective Communication Strategic Perspective Customer orientation Working in teams

Strategic Perspectivechange Effective Communication Planning & Execution Customer orientation Working in teams Modelling the way

Customer orientationCommunication Planning & Execution Strategic Perspective Working in teams Modelling the way Inspiring a Shared Vision

Working in teams& Execution Strategic Perspective Customer orientation Modelling the way Inspiring a Shared Vision Challenging the

Modelling the wayStrategic Perspective Customer orientation Working in teams Inspiring a Shared Vision Challenging the Process Enabling

Inspiring a Shared VisionCustomer orientation Working in teams Modelling the way Challenging the Process Enabling others to Act Encouraging

Challenging the ProcessWorking in teams Modelling the way Inspiring a Shared Vision Enabling others to Act Encouraging the

Enabling others to Actthe way Inspiring a Shared Vision Challenging the Process Encouraging the Heart Business Results Produced by

Encouraging the HeartShared Vision Challenging the Process Enabling others to Act Business Results Produced by our Clients High

Business Results Produced by our Clients

High Performance Team increases customer satisfaction from 71 % to a consistent level of 100 % increases customer satisfaction from 71 % to a consistent level of 100 %

Results-Focused Coaching Creates Financial Savings of $197,610 Financial Savings of $197,610

Diverse Approach Impacts employee handling capacity by 800 hrs employee handling capacity by 800 hrs

Improved performance with significant reduction in Average Handling Time reduction in Average Handling Time

Improvement in Customer Satisfaction from 69 % to 78 % Customer Satisfaction from 69 % to 78 %

Diverse Approach Impacts Employee Satisfaction with improvement in annualized attrition from 76 % to 61 % and drop in Absenteeism by improvement in annualized attrition from 76 % to 61 % and drop in Absenteeism by 8 % in 4 months

Results-Focused Coaching Improves Efficiency by 42 % Diverse Approach Impacts Employee Satisfaction with 32% increase

Results-Focused Coaching Improves Efficiency by 42 % Improves Efficiency by 42 %

Diverse Approach Impacts Employee Satisfaction with 32% increase in approved leaves & 11% reduction in sick leaves Impacts Employee Satisfaction with 32% increase in approved leaves & 11% reduction in sick leaves

Creating An Effective Hire Training Process with exceeding the training threshold of 70% by 76% in a process and 90% in another exceeding the training threshold of 70% by 76% in a process and 90% in another process

Enhancing Customer Service Delivery with increase in total problem resolution from 66% to 70% increase in total problem resolution from 66% to 70%

Highest growth of 74.8 % in the competency co-ordination and co-operation growth of 74.8 % in the competency co-ordination and co-operation

Competency Trust & Openness grows by 69.6 %of 74.8 % in the competency co-ordination and co-operation Diverse approach impacts Right Communication by 76.8

Diverse approach impacts Right Communication by 76.8 % growth impacts Right Communication by 76.8 % growth

Results focused intervention results to 70.8 % growth in Competency Leveraging Strength 70.8 % growth in Competency Leveraging Strength

Some results around competencies that we have produced

The average growth of 79 % was achieved in the competency – Driving Change Driving Change

The average growth of 78 % was achieved in the competency - Strategic Perspective Strategic Perspective

The average growth of 77 % was achieved in the competency - Working in teams Working in teams

The average growth of 66 % was achieved in the competency – Building Leaders Building Leaders

The average growth of 64 % was achieved in the competency – Planning and Execution Planning and Execution

The average growth of 61 % was achieved in the competency – Achievement Orientation Achievement Orientation

The average growth of 58 % was achieved in the competency - Commitment for Excellence Commitment for Excellence

The average growth of 42 % was achieved in the competency - Effective Communication Effective Communication

Outstanding Achievements shown by our Coaching Clients: The highest record of the overall average growth

Outstanding Achievements shown by our Coaching Clients:

The highest record of the overall average growth of 85 % was achieved inthe competency – Customer orientation was achieved inthe competency – Customer orientation

Highest growth of 300 % was achieved by a participant in the competency – Working in Teams of 300 % was achieved by a participant in the competency – Working in Teams

Highest growth of 233 % was achieved by a participant in the competency – Achievement Orientation 3 % was achieved by a participant in the competency – Achievement Orientation

Highest growth of 227 % was achieved by a participant in the competency – Commitment for Excellence % was achieved by a participant in the competency – Commitment for Excellence

o

Highest growth of 208 % was achieved by a participant in the competency – Strategic Perspective

o

Highest growth of 208 % was achieved by a participant in the competency – Customer Orientation

Our Journey so far He have already helped thousands of people across various industries to

Our Journey so far

He have already helped thousands of people across various industries to discover their true potential.

These include Business Leaders, CEOs, Entrepreneurs, Ministers, Sports persons, Board of Directors, Vice Presidents, General Managers and Managers from Organizations like :

Worlds Largest Direct Selling CompanyGeneral Managers and Managers from Organizations like : Worlds Number One Statistical Software Company Worlds

Worlds Number One Statistical Software CompanyOrganizations like : Worlds Largest Direct Selling Company Worlds Largest Employer Worlds Largest Funding Agency Worlds

Worlds Largest EmployerCompany Worlds Number One Statistical Software Company Worlds Largest Funding Agency Worlds Largest Liquor Brand

Worlds Largest Funding AgencyOne Statistical Software Company Worlds Largest Employer Worlds Largest Liquor Brand Worlds Number One Snack Food

Worlds Largest Liquor BrandWorlds Largest Employer Worlds Largest Funding Agency Worlds Number One Snack Food Company Worlds Largest Optical

Worlds Number One Snack Food CompanyWorlds Largest Funding Agency Worlds Largest Liquor Brand Worlds Largest Optical Fiber Company Worlds Largest Glass

Worlds Largest Optical Fiber CompanyLargest Liquor Brand Worlds Number One Snack Food Company Worlds Largest Glass Manufacture r Worlds 5th

Worlds Largest Glass Manufacturer r

Worlds 5th Largest Mgmt. & Tech. Consulting FirmOptical Fiber Company Worlds Largest Glass Manufacture r Worlds Eighth Largest Company Asia’s Largest Cellular

Worlds Eighth Largest Companyr Worlds 5th Largest Mgmt. & Tech. Consulting Firm Asia’s Largest Cellular Servic e Provider India's

Asia’s Largest Cellular Service Provider e Provider

India's Number One Consumer Product CompanyLargest Company Asia’s Largest Cellular Servic e Provider India’s Only Fortune 500 Company India’s Most Profitable

India’s Only Fortune 500 Companye Provider India's Number One Consumer Product Company India’s Most Profitable Multinational Bank India’s

India’s Most Profitable Multinational BankConsumer Product Company India’s Only Fortune 500 Company India’s Number One Publication Company - AMWAY -

India’s Number One Publication Company500 Company India’s Most Profitable Multinational Bank - AMWAY - SAS GLOBAL - INDIAN RAILWAYS -

- AMWAY - SAS GLOBAL - INDIAN RAILWAYS - WORLD BANK - SEAGRAMS - FRITOLAYS - CORNING INDIA - CORNING INDIA - ERNST & YOUNG - SIEMENS - HUTCH - HLL - INDIAN OIL - BANK O AMERICA - INDIA TODAY

Those Who Have Benefitted From His Work Team Building Interventions: World Bank American Express Bank

Those Who Have Benefitted From His Work

Team Building Interventions:

World BankHave Benefitted From His Work Team Building Interventions: American Express Bank Hutch India Citibank Seagram

American Express BankFrom His Work Team Building Interventions: World Bank Hutch India Citibank Seagram Manufacturing Ltd. Bank of

Hutch IndiaBuilding Interventions: World Bank American Express Bank Citibank Seagram Manufacturing Ltd. Bank of America Ernst

CitibankInterventions: World Bank American Express Bank Hutch India Seagram Manufacturing Ltd. Bank of America Ernst &

Seagram Manufacturing Ltd.World Bank American Express Bank Hutch India Citibank Bank of America Ernst & Young Cap Gemini

Bank of AmericaExpress Bank Hutch India Citibank Seagram Manufacturing Ltd. Ernst & Young Cap Gemini Corning India Keane

Ernst & Young Cap GeminiIndia Citibank Seagram Manufacturing Ltd. Bank of America Corning India Keane India Bharti Enterprises Microsoft EXL

Corning IndiaLtd. Bank of America Ernst & Young Cap Gemini Keane India Bharti Enterprises Microsoft EXL (BPO)

Keane IndiaBank of America Ernst & Young Cap Gemini Corning India Bharti Enterprises Microsoft EXL (BPO) Oberoi

Bharti EnterprisesErnst & Young Cap Gemini Corning India Keane India Microsoft EXL (BPO) Oberoi Group Ranbaxy Service

MicrosoftCap Gemini Corning India Keane India Bharti Enterprises EXL (BPO) Oberoi Group Ranbaxy Service Interventions: Amway

EXL (BPO)Corning India Keane India Bharti Enterprises Microsoft Oberoi Group Ranbaxy Service Interventions: Amway India

Oberoi GroupIndia Keane India Bharti Enterprises Microsoft EXL (BPO) Ranbaxy Service Interventions: Amway India Enterprises Bank

RanbaxyIndia Bharti Enterprises Microsoft EXL (BPO) Oberoi Group Service Interventions: Amway India Enterprises Bank of

Service Interventions:

Amway India EnterprisesEXL (BPO) Oberoi Group Ranbaxy Service Interventions: Bank of America Siemens Info. Systems Ltd. Hutch India

Bank of AmericaGroup Ranbaxy Service Interventions: Amway India Enterprises Siemens Info. Systems Ltd. Hutch India Hexacom Cellular

Siemens Info. Systems Ltd.Interventions: Amway India Enterprises Bank of America Hutch India Hexacom Cellular Plexus Technologies Command-

Hutch IndiaIndia Enterprises Bank of America Siemens Info. Systems Ltd. Hexacom Cellular Plexus Technologies Command- Hutch Kolkata

Hexacom CellularBank of America Siemens Info. Systems Ltd. Hutch India Plexus Technologies Command- Hutch Kolkata Leadership

Plexus TechnologiesSiemens Info. Systems Ltd. Hutch India Hexacom Cellular Command- Hutch Kolkata Leadership Interventions: AMWAY India

Command- Hutch KolkataLtd. Hutch India Hexacom Cellular Plexus Technologies Leadership Interventions: AMWAY India Seagram Ranbaxy

Leadership Interventions:

AMWAY IndiaPlexus Technologies Command- Hutch Kolkata Leadership Interventions: Seagram Ranbaxy Siemens India Ltd. Hutch Airtel

SeagramPlexus Technologies Command- Hutch Kolkata Leadership Interventions: AMWAY India Ranbaxy Siemens India Ltd. Hutch Airtel

RanbaxyPlexus Technologies Command- Hutch Kolkata Leadership Interventions: AMWAY India Seagram Siemens India Ltd. Hutch Airtel

Siemens India Ltd.Cellular Plexus Technologies Command- Hutch Kolkata Leadership Interventions: AMWAY India Seagram Ranbaxy Hutch Airtel

HutchPlexus Technologies Command- Hutch Kolkata Leadership Interventions: AMWAY India Seagram Ranbaxy Siemens India Ltd. Airtel

AirtelPlexus Technologies Command- Hutch Kolkata Leadership Interventions: AMWAY India Seagram Ranbaxy Siemens India Ltd. Hutch

Behavior & Action Re-orientation Interventions:

Hughes SoftwareBehavior & Action Re-orientation Interventions: SAS Global Bank of America Corning India Max India Bharti Enterprises

SAS Global& Action Re-orientation Interventions: Hughes Software Bank of America Corning India Max India Bharti Enterprises

Bank of AmericaRe-orientation Interventions: Hughes Software SAS Global Corning India Max India Bharti Enterprises Citibank

Corning IndiaInterventions: Hughes Software SAS Global Bank of America Max India Bharti Enterprises Citibank Hindustan Times Indian

Max IndiaHughes Software SAS Global Bank of America Corning India Bharti Enterprises Citibank Hindustan Times Indian Express

Bharti EnterprisesSoftware SAS Global Bank of America Corning India Max India Citibank Hindustan Times Indian Express Work-Life

CitibankBank of America Corning India Max India Bharti Enterprises Hindustan Times Indian Express Work-Life Balance

Hindustan TimesAmerica Corning India Max India Bharti Enterprises Citibank Indian Express Work-Life Balance Interventions: Bharti

Indian ExpressIndia Max India Bharti Enterprises Citibank Hindustan Times Work-Life Balance Interventions: Bharti Enterprises Wipro

Work-Life Balance Interventions:

Bharti EnterprisesEnterprises Citibank Hindustan Times Indian Express Work-Life Balance Interventions: Wipro Ericsson Polyplex Candid India

WiproCitibank Hindustan Times Indian Express Work-Life Balance Interventions: Bharti Enterprises Ericsson Polyplex Candid India

EricssonCitibank Hindustan Times Indian Express Work-Life Balance Interventions: Bharti Enterprises Wipro Polyplex Candid India

PolyplexCitibank Hindustan Times Indian Express Work-Life Balance Interventions: Bharti Enterprises Wipro Ericsson Candid India

Candid IndiaCitibank Hindustan Times Indian Express Work-Life Balance Interventions: Bharti Enterprises Wipro Ericsson Polyplex

Hindustan Times Indian Express Work-Life Balance Interventions: Bharti Enterprises Wipro Ericsson Polyplex Candid India
Well Wishers "There was a high degree of excitement among all the Vice Presidents after

Well Wishers

"There was a high degree of excitement among all the Vice Presidents after attending the workshop. It created a lot of energy and the participants had internalized the profound insights that they experienced during the workshop."

Manjit Singh

V.P Human Resources, Bank of America

" The intervention opened participant's mind to new ideas, modes of communication & interactions . I personally got feedback of its impact."

Gourish Hosangady

CEO, SAS Institute India

"Sanjay shares powerful human technology, delivered in the most lucid manner. Participants are influenced positively and finally leave with abundant energy, passion and desire to excel"

Bimal Rath, Dir HR,

BT Manufacturing Ltd.

All our people have been through Sanjay's seminars. I am yet to meet a person who would say that it has not made an impact on his personal and professional life."

Rakesh Sharma,

Dir HRD, Amway India

" Our employees from across the country have attended Sanjay's program and they have all come back with great deal of enthusiasm and positive charge. His inputs have helped them redefine their relationships with internal as well as external customers."

Sandeep Kohli, Chief Manager HRD,

Siemens Information Systems Limited (SISL)

"All of us felt that this has been the best training program that we have ever attended in our lives. We strongly believe that this will do us great in our professional and personal lives."

Mukesh Magoon

Regional Info. Head, S. Asia Region, World Bank Press on us Prominent appreciation from the

Regional Info. Head,

S. Asia Region, World Bank

Press on us

Prominent appreciation from the following on our efforts to make a difference to the quality of life of people

through interventions

CNNto the quality of life of people through interventions CNBC Sahara Samay Times Of India Hindu

CNBCto the quality of life of people through interventions CNN Sahara Samay Times Of India Hindu

Sahara Samaythe quality of life of people through interventions CNN CNBC Times Of India Hindu Business Standard

Times Of Indialife of people through interventions CNN CNBC Sahara Samay Hindu Business Standard Financial Express The Guardian

Hinduthrough interventions CNN CNBC Sahara Samay Times Of India Business Standard Financial Express The Guardian –UK

Business Standardinterventions CNN CNBC Sahara Samay Times Of India Hindu Financial Express The Guardian –UK Hindustan Times

Financial ExpressCNN CNBC Sahara Samay Times Of India Hindu Business Standard The Guardian –UK Hindustan Times Today

The Guardian –UKTimes Of India Hindu Business Standard Financial Express Hindustan Times Today For More Information write to

Hindustan TimesHindu Business Standard Financial Express The Guardian –UK Today For More Information write to us at

TodayFinancial Express The Guardian –UK Hindustan Times For More Information write to us at info@cldonline.in ,

For More Information write to us at info@cldonline.in , sanjay.salooja@cldonline.in Contact No: - 011-4246000, 9953055605, 9811204000