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Hotel Environmental Management System (EMS) Chapter 5

Learning Objectives
Gain an understanding of
the objectives and benefits of EMS in hotels sources of energy the types of EMS in hotels
• energy conservation • water conservation • waste management

green building certifications EMS implementation in hotels


An Environmental Management System (EMS) is a set of processes and practices that enable an organization to reduce its environmental impacts and increase its operating efficiency. Source:

What is an EMS?
Systematic way of managing an organization’s environmental affairs Based on Plan-Do-Check-Act Model (PDCA) Focused on Continual Improvement of System Addresses immediate and long-term impact of an organization’s products, services and processes on the environment. A tool to improve environmental performance


EMS Model

Based on the P-D-C-A Model, PlanDo-Check-Act Planning

Management Review

Checking Corrective Action


Green Hotels
Green Hotels are also referred to as earth friendly inns, eco-friendly lodging, ecolodges, eco-hotels, and eco-resorts. These hotels feature innovative and imaginative programmes for conserving natural resources, reducing waste, minimizing pollution, while maximizing sustainability.


Objectives of EMS
To comply with Government Regulations
Regulatory pressure and incentives will influence businesses to fossil fuel, renewable energy, water use and garbage

To control costs via energy, water and waste management savings
price pressure to fossil fuel use over time; true for waste and water--but to a lesser extent Reduced energy, water and waste disposal bills go directly to the bottom line i.e. profits

Benefits of EMS: Why Green Your Hotel?
Increase Revenue
Hotels are installing allergy-free rooms and selling them at a premium i.e. higher room rates Guests and meeting planners are starting to patronize hotels that care about environment Positive image of a caring, environment-friendly hotel can be used to differentiate itself from the competition

Customer concern for the environment is growing


Benefits of EMS: Why Green Your Hotel? Improved Public Image Show that hotel is a responsible business Hotels are advertising their green virtues and demonstrating their concern to customers Improved Work Environment Recruiting: some people prefer to work for green businesses—especially younger professionals toxic products = health risks to staff Healthy indoor air quality (IAQ) may lead to improved productivity 5 .

Hotel Environmental Management Best Practices: Energy Water Waste How to Green Your Hotel: What is Meant by “Green” ? (1) Priority #1: fossil fuel use conservation efficiency use of renewable energy 6 .

shadegrown coffee Educate staff and customers How to Green Your Hotel: Energy Efficiency (1) 1. Lump all capital expenses for energy efficiency into one loan.How to Green Your Hotel: What is Meant by “Green” ? (2) Other priorities: water use waste: reduce. could be paid with savings on energy bills 7 . eliminate non-sustainable seafood. List energy efficiency projects: Free Cheap Expensive and quick payback Expensive and longer payback 2. organic. reuse. recycle toxins / improve indoor air quality Food: local. meat. Fair Trade.

electronics when not in use: use up-to-date EMS’s with occupancy sensors. etc. calibrate controls. lubricate and adjust equipment. lighting.How to Green Your Hotel: Energy Efficiency (2) 3. such as housekeeping or front desk 8 . Train maintenance team Turn off HVAC. and to make necessary adjustments to promote energy savings Operations and Maintenance. Retro-commission systematic process to identify less-than-optimal performance in an existing facility’s equipment. replace filters. 1 Some hotels reduce energy use by 10% with a rigorous maintenance schedule: clean coils. control and process systems. or staff. lighting. Follow the EPA Energy Star steps: Operations and maintenance Upgrade lighting Reduce plug load Upgrade HVAC systems and other energy consuming systems 4.

for example. keep closed during summer to eliminate heat gain De-lamp (remove some of the existing fluorescent light bulbs or lamps) Towel and linen re-use programme: design to be “opt-out” rather than “opt-in” Set guest hot water at 120 degrees Towel Reuse Programme 9 .Operations and Maintenance. 2 Strategically open or close drapes.

oil and natural gases Nuclear Energy (Non-Renewable) Nuclear energy is created from the use of sustained nuclear fission to generate heat and the heat converts water into steam.Sources of Energy Fossil Fuels (Non-Renewable) Coal. Renewable energy is derived from natural processes that are replenished constantly 10 . which runs the generator to produce electricity. and the steam is used to turn the blades of a turbine.

it is intermittent. Sources of Energy Hydropower (Renewable) Electrical energy generated by using the flow of water through a turbine with a generator. Pumps bringing heat from below earth’s surface can be used to directly heat hotels and other buildings or used as a source of power that drive steam turbines to produce electricity Solar Energy (Renewable) Sunlight can be used as natural lighting or converted into electricity using photovoltaic solar panels as a sustainable source for hot water supply in hotels or for other applications Wind Power (Renewable) Wind turbines capture the kinetic energy stored in the wind and convert it into electricity. Although environmentally safe.Sources of Energy Geothermal Energy (Renewable) Energy that is gained by heat stored beneath the surface of the earth.g. usually derived from rivers or man-made installations Biomass and Biofuels (Renewable) Biomass fuels are produced by converting plants for other biological materials into electricity Biofuels are energy crops such as maize. sugarcane or crop residues & biological waste that can be used as a solid fuel or can be converted e. sugarcane into ethanol 11 .

Energy Conservation Practices Low energy bulbs on property Turn off all electrical equipment when not in use or when guests vacate the room Use energy efficient equipment (Energy Star) e. Electronic Key Card system for energy saving in non-occupied rooms.g. on the property are on timers/photo sensors Energy Conservation Reduce the load (reschedule use of equipment to even out demand) Improve efficiency of the equipment & system (property maintenance program) Reduce the operating time (e.g.g. Dryers in the laundry Public areas on the property are naturally lit and ventilated Lights on walkways etc. waste heat from refrigeration equipment for water heating equipment) Use cheaper energy source (gas or oil) Preventive maintenance 12 . HVAC should be centralised) Recover waste energy (e.

Bio etc. LED) Guest room energy saving key system Central room electricity control (FO) Door contact switch for AC Defrost minibars regularly Infrared sensors on public area lighting TV turn-off . more applications are cost effective Use motion and occupancy sensors to shut off lights that aren’t needed 13 .NOT standby Use Sustainable Energy (Solar.) Lighting Replace standard incandescent bulbs with ENERGY STAR compact fluorescents (CFLs) Replace T-12’s with T-8’s Install LEDs for exit signs.Energy Conservation Use Energy Star certified equipment Daily Energy Data Collection Awareness & Education among hotel team Communication towards guests Energy light bulbs (Fluorescent. etc. Keep up-to-date on emerging LED technology—every year. hard-to-replace lights.

1 Proper size is important Energy-efficient boilers and chillers Use free cooling when possible Recover waste heat: combined heat and power. refrigerators 14 .Reduce Plug Load Use Energy Star equipment for guest rooms. kitchens. laundry waste water. offices and common areas HVAC Central Plant Systems.

VTAC’s and motors Replace AC motors with Electronically Commutated Motors (ECM) in fan coil units (there is a “dramatic reduction in power required to operate them versus a typical AC motor”) Variable air volume (VAV) air handling systems and variable flow pumping stations Energy Management Systems: make sure they have good user interfaces. 2 Variable speed drives Demand control ventilation Insulate ducts. and scheduling and setback capabilities 15 . In-Room Heating and Air Conditioning Favor heat pumps over electric heating Energy-efficient PTAC’s. occupancy sensors. pipes. etc.HVAC Central Plant Systems.

How to Green Your Hotel: Use Online Resources regarding Energy Efficiency ENERGY STAR for Hospitality: www.cfm?c=hospitality. etc.cfm?c=tools_resour power mgt.Other Major Energy Consuming Systems Laundry: Ozone Wash full loads only Guest room hot water: tank-less systems Kitchen: variable flow exhaust control on hoods Computers: energy use by up to 50% by using Energy Star equipment. web-based fewer servers.nstar. laptops.energystar.bu s_hospitality ENERGY STAR Tools and Resources: rgy_advisor/ 16 .bus_energy_management_tools_resources NStar’s Energy Advisor: www.

when one includes incentives Solar PV: prices dropping rapidly.How to Green Your Hotel: Consider Renewable Energy Solar thermal: good applications now have a 4 to 7 year payback. strong incentives WATER CONSERVATION 17 .

Water Usage Breakdown for Typical Hotels Source: Water Conservation Practices • • • • • • • Linen & Towel reuse programme Laundry equipped with device that allows for reuse of last rinse for the first rinse of the other cycle At the restaurants guests are offered water before it is poured Low flush toilets 1.tenpercent.6 gallons Low flow showerheads Aerators installed in all taps Treated water used for the power washing on property and irrigation of plants 18

Water Conservation Educate all hotel departments Educate guests – guest participation programme Full load for laundry machines and dishwashing machines Use standard maintenance procedures (e. it should be used sensibly and in a controlled manner.g. Since water is such a scarce and precious commodity. swimming pool) Xeriscaping (landscaping scheme using plants that require less water) Water Conservation In addition to agriculture. tourism is one of the main consumers of water in many regions. Regular data collection and action Awareness & Education among hotel team Flow restrictor showerheads and taps Install flushometer / economy flush toilets Motion controlled taps in public areas Install drip sprinklers in gardens Use rainwater capture tanks Use gray water – recycle used water 19 .

25 gallons per minute showerheads Toilets: 1. toilets. 2 Common places to water use: Leaks: detect and repair Faucet aerators Showers: 1.28 gallons per flush No-flush urinals with trap system 20 .50% reduction Meter and audit to know where your water is used Benchmark to better understand your opportunities Target high use areas: kitchens. guest showers. cooling towers How to Green Your Hotel: Reducing Water Consumption. showers. public areas.How to Green Your Hotel: Reducing Water Consumption. 1 Some hotels achieve 30% .

rainwater and gray-water How to Green Your Hotel: Reducing Water Consumption. 3 Common places to water use (continued): Kitchen: pre-rinse spray valve. 4 Common places to water use (continued): Chemical free treatment for cooling towers. efficient dishwashing equipment.How to Green Your Hotel: Reducing Water Consumption. chillers. review other habits Ozone laundry system Swimming pools covers Irrigation: satellite-based system. heat exchangers Steam systems: detect water loss. cleaned cooling tower blow-down water. thaw food in walk-in refrigerator—not under running water. make repairs Efficient water heating: insulate water pipes. recover heat from refrigeration and cooling systems Water Awareness 21 .

Recycled 3.Transported 1.Waste Management Process whereby waste materials are: 2.Collected 4.Processed Sources of Waste Products in Hotels Hotel Accommodation Food & Beverage Laundry Others 22 .

Types of Waste Products Nonrecycled Recyclable Waste Management Programme Recycling Programme Composting Food Waste Reduction Programme Green Purchasing Programme Solid Waste Reduction Programme 23 .

Waste Disposal Incineration Landfill WASTE MANAGEMENT 24 .

1 Why recycle: Reduce waste disposal costs Recycling is most visible part of a hotel’s environmental commitment • Internal marketing: recycling bins in rooms and common areas • External marketing: part of your website How to Green Your Hotel: Reduce Waste.How to Green Your Hotel: Reduce Waste. 2 Common commodities to recycle: Cardboard Paper Plastic containers Metal Glass 25 .

How to Green Your Hotel: Reduce Waste. televisions and other electronics Toner cartridges Mercury-containing products: fluorescent bulbs and batteries Pallets How to Green Your Hotel: Reduce Waste. 3 Hotels with advanced programmes also recycle: Food and yard waste Used cooking oil Construction and Demolition waste Surplus AssForm. including furnishings.pdf Then. appliances and beds Computers.earth911. 4 Determine your savings potential by conducting a waste audit: Earth911 Business Waste Audit Form: www. find a recycler: locate recycling companies serving your area 26 .

5 Review your trash disposal contract to assure that you save $ by recycling: Eliminate volume requirements—they discourages recycling Consider paying by the pickup rather than per ton Recycling allows you to size of trash containers and frequency of pick-up Consider bidding trash and recycling separately Consider giving bid to recycler who subcontracts trash Single stream recycling will space needed for recycling and make it easier to train staff. it might your reimbursement for certain materials Good recycling results require attention to detail.How to Green Your Hotel: Reduce Waste. 5 Rethink Do not purchase Styrofoam containers or cups Use dispensers for bath amenities Reuse Paper is used on both sides 27 . audits How to Green Your Hotel: Reduce Waste.

carpets. use CO monitors. fans: can have energy efficiency benefits as well 28 . too much reduces energy efficiency Consider smart controls and heat-exchanging ventilation Assure that your make-up air is far from truck exhaust. wallboard. 1 Green cleaning products Integrated pest management Low VOC: paints. 2 Assure good ventilation: too little leads to poor indoor air quality. adhesives. garbage and dust Combustion sources (sterno. gas stoves. Avoid formaldehyde in countertops. chemicals. glued wood. caulks. overuse Organic Landscaping How to Green Your Hotel: Toxic Use Reduction / Improving IAQ. alternatives. particleboard. cars) can be unhealthy. furnace. seal ducts Routinely inspect vents. insulation Boiler and chiller water treatment: consider nonchemical and less toxic alternatives Pool chemicals: storage hazards.How to Green Your Hotel: Toxic Use Reduction / Improving IAQ. sealants. furniture. belts.

3 Develop a plan for mercury Mercury is in bulbs. boilers. switches.greenpeace. thermostats.How to Green Your Hotel: Toxic Use Reduction / Improving IAQ. except fluorescent bulbs Integrated Waste Management Landfills Incineration Reuse Reduce Recycle Handling Hazardous Waste E-Waste . gas and water flow news/features/e-waste-china-toxicpollution-230707/ 29 .Guiyu (Guangdong) Case Study http://www. standing pilot lights Ensure proper disposal at end of life Faulty seals and preparation for disposal can cause exposure and vapor emissions Substitute other products when upgrading.

Hotel revamp and reconstruction (especially when it is a hotel of historical value) Lack of political will & support 30 .EMS Implementation: Issues & Challenges Implementation cost Manpower Duration of implementation Environmental regulatory requirements.

a product or a service conform to the requirements specified in a standard or by the certifier. EMS Standards and Certifications EMS Certification is a set of processes and practices that allows an organization to minimize on its environmental impacts and increase its operating efficiency EMS standards used worldwide: Green Mark (Singapore – BCA) Green Globe 21 (Europe) Energy Star (USA) Leadership in Energy & Environmental Design (LEED . a person. a process. provides a written insurance that a system. the certifier.USA) ISO 14001 (International) 31 .EMS Standards and Certifications Certification is a procedure by which a 3rd party.

GB Certification Systems LEED (Leadership in Energy and Environmental Design) Earth Check Green Globe Energy Star (EPA) ASHRAE Standard 189P BREEAM (Building Research Establishment Environmental Assessment Method .500 to $22. Singapore) LEED Developed by: United States Green Building Council (USGBC) Criteria: Sustainable Site Energy Indoor Air Quality Water Material Innovation in Design Specific system for Existing Building or New Building LEED-EB/O&M.$2.500 32 . LEED-NC Certification Process USGBC conducts third party verification before certification Significant documentation required for submittal Certification Cost .UK) ISO 14001 (International) Green Star (Green Building Council Australia) Green Mark (Building & Construction Authority.

Green Building Council (not a gov’t agency).HOW DOES LEED WORK? Point-based certification system administered by U. • Design features • Building products LEED Certified Silver Level Gold Level Platinum Level 26-32 points (40-50%) 33-38 points (51-60%) 39-51 points (61-80%) 52 + points (81% +) 33 . existing building O&M.S. interior construction. A “family” of rating systems. Accreditation is through document submittal & review. Six LEED credit categories: Including: new construction core & shell. not just one. little recognition of regional variances. no ongoing monitoring. Criticisms: “low hanging fruit”.

Energy Star Developed by: EPA Criteria: Energy Efficiency Building Types Covered: Existing Buildings only Certification Process A PE must verify Statement of Energy Performance Energy Star Rating should be above 75 percentile Certification Cost .Free BCA Green Mark Scheme A green building rating system to evaluate building for its environmental impact and performance Launched in Jan 2005 – a rating system for the tropics 34 .

BCA Green Mark Scheme BCA Green Mark • National Yardstick • Qualifying Standard for Incentives • Adopt other agencies good practices • Well integrated with Building Control Regulations Application Form Meeting/ Briefing Site Visit 35 .

GREEN MARK RATING SYSTEM Green Mark Score 90 and above Green Mark Rating Green Mark Platinum 85 to <90 Green Mark GoldPlus 75 to <85 Green Mark Gold 50 to <75 Green Mark Certified Example: 313 @ Somerset (Green Mark Platinum) 3.320.6% Green Cost Premium 5.2 years payback S$1.000 annual energy savings S$27.000 annual water savings 36 .

Green Globe (21) Green Globe is the global affiliation. Effluent and Other Impacts Specific system for Existing Building Existing Commercial Buildings Certification Process USGBC conducts third party verification before certification Online questionnaire to be completed by bldg owner Certification Cost . Green Globe works with Travel and Tourism companies and Communities to facilitate sustainable environmental and social practice to deliver maximum benefit to all stakeholders and provide choice for concerned consumers. and communities.000 37 . benchmarking and certification programme for sustainable Travel and Tourism. Green Globe (GG21) Developed by: Green Building Initiative (GBI) Criteria: Project Management Site Energy Water Resources Indoor Environment Emissions. It is based on the Agenda 21 principles for sustainable development endorsed by 182 heads of state at the United Nations Rio De Janeiro Earth Summit.500 to $6.$2.

3. 5. 6. reuse and recycling Green Globe Benchmarking 38 . 9.GG21 Key Performance Areas 1. 4. 2. 7. Greenhouse gas emissions Energy efficiency. conservation and management Management of freshwater resources Ecosystem conservation and management Management of social and cultural issues Land use planning and management Air quality protection and noise control Waste water management Waste minimization. 8.

management etc. water. U.) 110.What is BREEAM? Developed by BREEAM (Building Research Establishment Environmental Assessment Method) in UK. 120 criteria) in nine areas (e. transportation. health & well being.K. Broadgate Tower Germany C&A Store Innovative Properties Office BREEAM Excellent Specific versions of BREEAM are available for the UK. It assesses a building’s environmental performance against a set of criteria (approx.. land use. energy. the Gulf and Europe. BREEAM schemes can also be tailored for use for any specific country.000 buildings certified and over half a million registered for certification. waste. BREEAM Scoring 39 .g.

collect documents Prepare post completion stage (PCS) report Prepare design stage (DS) assessment report Feasibility of alternatives Design Concept Design Stage certification Construction BREEAM to audit Project registration submitted report for with BREEAM QA and issue DS certificate Post Completion Stage certification BREEAM to audit submitted report for QA and issue PCS certificate Project team and BREEAM to interpret denied credits Coordination needs for credits achievement requires a shift to strong pre-project planning and integrated design and construction!!! Green Star Developed by: Green Building Council in Australia (GBCA) Criteria: Management Energy Water Land Use and Ecology Innovation similar to LEED Indoor Env. Quality Transport Material and Waste Emissions Specific system for Existing Building Certification Process GBCA validates through formal assessment in Australia 40 . design and installation works. Excel spreadsheet) Carry out final calculations.g..BREEAM Certification Process Assess potential synergies and trade-offs among credits Trade-off analyses b/w cost of alternative systems and expected ratings (e.

155 480 Green Buildings (4) 12 (5) certified (6 Registered (3) non-residential) £740-1.015-4.125 ** (5) 41 .ASHRAE Standard 189P Developed by: ASHRAE Criteria: Sustainable Site Energy Indoor Env Quality Water Material & Resources Bldg impact on the atmosphere Building Types Covered: New construction and Major Renovation Certification Process No Certification Certification Cost – n/a BREEAM. LEED.588 USA + 3388 Abroad)(2) 285 Certified.000 certified.500 £133-11. 714.296 – 11.331 £2. Platinum Gold.014 – 9. BCA Green Mark LEED GREEN STAR BCA Green Mark Green Index Building Scheme Launch Date Ratings 1990 Pass/Good/Very Good /Excellent/Outstand ing 1998 Certified/Silver/ Gold/ Platinum 2003 One Star/Two Star/ Three Star/Five Star GBCA Voluntary Star/Four Star/ Six 2005 Certified.000 registered (1) 40.562** £1.379 (36. Green Star. Silver. Gold. Gold+.030 £5. 2009 Certified. Platinum Certification Body Voluntary /Mandatory BRE Voluntary USGBC Voluntary BCA Mandatory GBI Voluntary Number of building registered/ certified Certification Cost* 116.

Banana.Other Green Certifications ? Are not ‘one-off’ certifications Schemes Year Launch ed Industry Award Renewal Food/ Agriculture Consumer products 3 years Varies Validity/ Annual monitoring/ surveillance Yes Unknown Food Alliance Green Seal FairTrade 1997 (formal) 1989 1988 Consumer products (Coffee. Cotton) 3 years Yes Marine Stewardship Council -Fisheries -Chain of custody and Restaurant 1997 Fish Max 5 Years Max 3 years Yes ISO 14001 Environmental management systems) Forest Stewardship Council EU Eco-Labels 1996 Management Systems Wood Products 3 years Yes 1993 5 years Yes 1992 (depending on the product group) Products / manufacturing/ service providers/ retailers 3-5 years Unknown 84 42 . Chocolate.

000 international standards that provide practical tools for all three dimensions of sustainable development: economic. ISO 14000 family was introduced in 1996. The drivers : improved public relationships and corporate image (Litkas. ISO 14001 = indicator of a company’s commitment to environmental responsibility. More than 18. 2004) responding effectively to market demand & different institutional pressures (Jiang & Bansal. The most important standards is the EMS specification standard. Certified companies performed better financially? ISO 14001 Key Elements Policy Statement Identification of Significant Environmental Impacts Development of Objectives and Targets Implementation Plan to Meet Objectives and Targets Training Management Review How you meet the elements is up to you 43 . 1999. 2009a). 2003). Vastag. environmental and societal (ISO.ISO 14001 ISO was founded in 1947.

not a ‘one-off’ process. 1997). greatest obstacle is the high cost of implementation and lack of available resources. But. Enquiry Complete questionnaire Proposal Confirm application and schedule First Stage Assessment Document Review Certificate Assessment Non-conformity Recommendation for registration Certificate Awarded Surveillance Assessment (Every 6 months / annually) Renewal Assessment (Every 3 years) ISO 14001: Monitoring and Renewal ensures organisations uphold their commitments to maintain their Environmental Management System (EMS) and also produce the environmental benefits. strongest impacts behavioural.requires periodic evaluation of compliance with environmental regulations (Jackson. The whole process of ISO 14001 makes managers understands that environmental improvement is a never ending. including time. surveillance assessment every 6 months or annually and renewal assessment.ISO 14001 Process ensures the improvement of organisation environmental performance . money. expertise for day-to-day operation and preparing for future annual recertification audit 44 .

. hard work of establishing the certification does not end after certification is being awarded! Certification: (1) validity is life-limited (2)requires continuous monitoring and renewal assessment ... 45 .to ensure continuous compliances to their respective standards..Becoming ISO 14001 certified Registration body examines EMS for conformity to the ISO 14001 standard Facility awarded registration Does NOT mean that products are more environmentally friendly Means: have a documented EMS that is fully implemented and consistently followed Drawing from 3 successful certifications..

good record keeping Requires continuous training : training for personnel focussing on their roles & responsibilities Benefits of Certification Certified hotels can advertise with credibility conferred by 3rd party certification: positive media coverage and industry recognition Gain and retain green-conscious guests Benchmark against “green” standards Improves competitiveness thru cost management & quality control Enhance brand value and reputation as a green hotel 46 . Challenges High Costs : Direct (certification ) and indirect (management etc) Control issue: Ensuring compliances not easy as building involves several stakeholders Data capture and management: importance of updated record.What can we learn from other certifications? Rationale for monitoring & renewal Continuous compliances Greater confidence in stakeholders Spot checking increase robustness Changing behaviour of owner. managers and occupiers.

What gets measured gets managed.Final comment to ponder.... and What gets measured gets better. 47 ....

starwood. www. Art on the walls is mounted on a base made from recycled tires.Floors feature carpets with up to 100% recycled content and recycled carpet cushions.S. Green Building Council's (USGBC) LEED Certification. plastic and glass. construction.html Reduce . and operation of high performance green buildings. the nationally accepted benchmark for the design. As many recycled materials are used as possible in design and construction. Hotel EMS Cases Reuse . Recycle . And guest rooms include recycling bins for paper. 48 .silverware and glassware are used to reduce waste generated by plastic utensils and paper cups.All guest room kitchen appliances are Energy Star rated.Hotel EMS Case Study Starwood has made a brand-wide commitment for all Element Hotels to pursue the U. And low VOC (volatile organic compounds) paints improve indoor air quality for guests and Bath amenities are in a dispenser system rather than wasteful multiple mini-bottles.

Sustainability in the Hospitality Industry.Hotel EMS Cases About Element Hotels Element hotels are green by design and inspiring by nature.html www.. smart Every Element property is also a high-performance building where sustainable practices reduce waste and conserve resources.energystar. magazines and other periodicals) throughout the eco-chic environment offers bright public spaces. All Element hotels also feature a Bikesto-Borrow program. which encourages guests to stay energized every day during their stay. ISBN 9780750679688 www.. P. Even the ubiquitous “Do Not Disturb” sign has been replaced with Element’s now-famous environmentally-friendly magnet. simple and balanced.iso. and modern http://globalstewards.bca. from filtered water replacing bottled H20 to low-VOC paints and cleaning products that improve indoor air quality to healthful allsaline pools more healthful than conventional www. J.. & Chen. To help guests stay active and healthy. Appealing and comfortable green features enhance the guest experience. each property offers complimentary wellness programs and healthy food options. Element also shares a “whole living” philosophy based on keeping life clean. Element’s energizing. noteworthy articles from journals. 49 . (2009).gov www. Legrand. Element Hotels Press Release Boilerplate References Sloan. Butterworth & Heinemann.g.htm Contemporary readings will be assigned from the Web and from traditional sources (e.