Introduction

Communication skills simply do not refer to the way in which we communicate with another person. It includes many other things - the way in which we respond to the person we are speaking, body gestures including the facial ones, pitch and tone of our voice and a lot of other things. And the importance of communication skills is not just limited to the management world, since effective communication skills are now required in each and every aspect of our life. Communication is the transmission of information & meaning from one individual or group to another. The crucial element is meaning. Communication has as its central objective the transmission of meaning. The process of communication is successful only when the receiver understands as idea as the sender intended it. Both parties must agree not only information transmitted but also on the meaning of that information.

What is Communication Skills…?
1. Art of getting your message across effectively through: Spoken words Body Language Written words Visuals First & simplest way Makes an important contribution to the meaning Reflects importance Leaves greatest impact.

2. Communication may be broadly defined as the process of meaningful interaction among human beings. More specifically, it is the process by which meanings are perceived & understandings are reached among human beings.

Importance
Effective communication is a pre- requisite to climb the ladder of success, be it at personal or professional level. Let us explore its significance in the major areas of life.

For Professionals
Work place is one area where there is a struggle to survive and only good communicators are seen at the top of the hierarchy. Moreover, an effective communication within and outside the organization can lead to less misunderstanding and grievances, increase in employee performance and the resultant increase in company’s turnover.

For Salesperson

If you are unable to teach what you know. they have to present a positive image of the same. In this case. parents. For this. All over the world. sibling. Assessing the needs of the buyer. along with the knowledge of the subject. For the purpose. beloved or even strangers that you come across. students tend to be less involved and lose inspiration to learn. if they are unable to grab certain topic. They should be motivated to speak up their viewpoints in class and raise questions. they would not be able to convince the prospective candidates and get the ‘right man for the right job’. the good repute of a product in the mind of prospective buyers largely depends on the salesperson. suggesting a product accordingly and persuading him/her to buy a product largely depend on the salesperson. In absence of proper communication skill. effective communication is very necessary. next to advertisements. There are a few chances of misunderstandings and things piling up. if you communicate properly. thereby strengthening your bonds with people. a major cause of broken hearts is a lack of communication. forms the basis of strong and healthy relations. be it your best friend. it is vital for the teachers to communicate effectively with them. For Teachers This profession demands good communication skill. In Personal Relationships Effective communication with your loved ones.The endorsement of any product largely depends on the salesperson. It is more of a boon for people with small-scale industries. Objectives . For Recruiters Recruiters have to attract candidates to their organization and for this.

3. Instructions and Orders Instructions is information about processes and procedures. So if the communication is done properly and is successful in motivating the workers and workers are motivated enough the work gets done easily.g. 5. visual or any other. The objective of education is achieved by business communication on three levels (a) Management (b) employees (c) general public . But the mode of communication may be verbal. 2. E. It means using the best arguments to win over and convince others. it also develops more loyalty towards the company. The element of persuasion is present when persons are to be motivated to put in better efforts or to accept a change. It also means directions as in “The instructions (directions) are on the box. So that there is a healthy competitive environment among the workers and also that they can be recognized and rewarded for their achievements. 4. efficiently and they will work independently and without supervision. It is the assignment of a task. Education and Training Now communication can also be used in business to increase the circle of knowledge. Information The main objective of a business is to pass on information and making people more informed. Employes working at a lower level in the hierarchy of the organization should be encouraged to provide suggestion and inputs on how to improve the working of an organization. Motivation Communication in Business is also necessary to increase the motivation in the workers.1. written. and in case of business houses this information is mostly about the product or services that they have to offer. Order is formal.all the advertisement activity that we see around as are an attempt to inform and pass the information on to others. this type of communication creates a sense of participation and belonging. Communication should be used to create a right working environment. Persuasion Persuasion means making efforts to change or influence the attitudes and behavior of others..

(b) Education for newbie’s. This is a major factor that can have very serious impact on the success of a business house.When new personals join an organization they are inducted by educating them about the culture of the company. 6. the functioning of the company. It can be done by maintaining an open door policy. keeping an eye on the grapevine and not allowing harmful rumors to spread. An organization may have a high morale among the workers for a quarter but may find that the employees have lost their morale in the next quarter. (c) Educating the public. But as morale is a psychological factor the state of high morale is not a permanent factor.(a) Education for future managers.Here junior personals in the organization is trained to handle important assignments involving responsibility. And this is done to inform the public about the product. work ethos etc. journals. newspapers. so that they can succeed their superiors in the future. So to keep the moral of employees high an organization has to put continuous effort in that direction. Raising Morale – Another very important objective of business communication (internal) is to keep the moral of the workers high so that they work with vigor and confidence as a team.Now this is done by advertising. informative talks. code of discipline. and various schemes offered by the company. This is usually done through a training mode to acquaint the new recruits with the functioning of the organization. .

A Mini project on Communication Skills Under the Guidance of Mrs.SARASWATI COLLEGE OF ENGINEERING DEPARTMENT OF MASTER OF MANAGEMENT STUDIES. Rohini .

HOD for giving permission to us do project in their department i.Pravin More our HOD for his support. We also thankful to Mr.e Computer Engineering. cooperation. I would like to thank the almighty and my parents for their moral support and my friends with whom I shared my day-to-day experience and received lots of suggestions that improved my quality of work. and motivation provided to me during the training for constant inspiration. Lastly. presence and blessings. Rohini Patil who provided her valuable suggestions and precious time in accomplishing my project report. I also extend my sincere appreciation to Mrs. .Submitted by: Uday Deshmukh (6) Neekita Dhakne (7) Vinod Dhone (8) Priya Gaikwad (9) Deepa Gajbarkar (10) ACKNOWLEDGEMENT We are very thankful to Mrs.

do you ensure he or she receives thanks and praise?   Yes No 3) Do you prefer to give advice or information by discussing matters with students or teachers face to face?  Yes .:_______ 1) Do you encourage other students to listen to their teachers?   Yes No 2) If someone makes a suggestion that proves successful in practice.Saraswati College of Engineering (Computer Engineers Department) Name of Student: _________________________________ Roll No.

 No 4) If someone is making a good point. do you go out of your way to help him/her?   Yes No . do you thank them for it and act on it?   Yes No 5) If someone blaming another person. do you join in with your own negative comments?   Yes No 6) If a student is struggling to understand something.

Because it gives us basic data .Primary Data: • Primary data collection method is best source information method & always good for survey. In this project we take the support of primary data collection. we collect the data by providing the questionnaires to the Computer Engineer students. original data & first hand information. unbiased information. . They gave very useful information related to our project.

we got valuable feedback or information from them.Analysis and Interpretation Analysis and interpretation is made or written after completion of primary data. some were not that good. After going through received information and communicating with them through oral communication. After preparing questionnaires and distributing them among various students.  Many of them also made grammatical mistakes in written communication.  Some of the students were very hesitating to answer some of the questions. .  Most of them find some difficulty in speaking fluent English. we found out following scenario:  Some of the students were very good at their communication.

In more private conversations. Some people are naturally good communicators. . you should have a general idea.Suggestions Good communication skills are a necessity in your personal and professional life. especially in business. Listening is often more important than speaking. pay attention to what others are saying without getting distracted. Plan your presentations and other addresses to groups whenever possible. For everyone else. Following are some suggestions steps to improve your communication skills. take the time to be clear about the points you want to make before talking. With a little time and effort. Even if you don't know everything you want to say. Always be honest in your communication.  Think before you speak. no one will ever know you weren't born with the gift of gab. To improve your communication skills. communication is a skill that must be nurtured.  Be an active listener.

The more you do it. . Use words only if you are sure of their meaning. Reflect emotion in your voice.  Use appropriate volume and tone. Don't slur your words together or mumble. Enunciate. you should speak louder when addressing a group than you would in private conversations. A monotone approach is never appropriate in any setting. If you speak too fast. Take it slow.  Practice. then you'll lose your audience. Make yourself easily understood. Of course. the easier it will get. it's the best way to improve your communication skills.

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