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Associate Satisfaction Survey 2004

ASSOCIATE SATISFACTION SURVEY


Dear Associates, Please take a few minutes of your valuable time to respond to this survey. Be as honest and candid as possible in your responses. Your responses will help us to know your current level of satisfaction with your work, work environment, human resource practices and the organization. They will surface areas where we as an organization are doing well, and pinpoint areas for improvement in the future. Please drop the completed survey form in the drop box provided in your location by 6.00 p.m. on 1st October, 2004.
BACKGROUND INFORMATION Please provide the following information by placing a in the appropriate box.
Vertical: Location: Department:

Role:
Team Member Team Leader Team Manager [Trainee, Engineer, Sr. Engineer, Executive, Sr. Executive] [Module Leader, Team Leader, Project Leader, Shift-in-Charge, Sr. Shift-in-Charge, Asst. Manager, Dy. Manager] [APM, PM, Sr. PM, Customer Mgr, Sr. Customer Mgr, Consultant, Sr. Consultant, Manager, Sr. Manager]

Business Manager [ AGM, DGM, DM, GM, AVP, VP, EVP, COO, CFO, President, CMD]

Type of Employment: No. of Years in the Company:

Permanent <2 <1

Temporary 2-5 1-3 >5 3-5 >5

No. of Years in the Current Position:

Gender:

Male

Female

Educational Qualification:

Diploma

Graduation

Post Graduation & Above

Age:

20-30

31-40

>40

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Associate Satisfaction Survey 2004


Please indicate your extent of agreement with the following statements by circling the appropriate response, using the scale below:

1
Not at all

2
To a slight extent

3
To a moderate extent

4
To a large extent

5
To a complete extent

In responding to the statements below, please think about the work you do in your current role. 1 2 3 4 5 I know what I am expected to do at work. I like the content of my work. The work I do is important for the company. My job makes full use of my knowledge, skills and capabilities. I get a sense of accomplishment from the work I do here. 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5

In responding to the statements below, please think about your immediate work environment including interactions with your immediate superior (manager) and team members. 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 The companys infrastructure facilities enable me to work effectively. I have the resources I need to do my job well. My manager is open and honest in communication. My manager encourages me to give my views/suggestions. My manager listens to my concerns and suggestions. My manager genuinely cares about my development and growth. My manager recognizes my potential. My manager gives me necessary freedom to perform. My manager involves me in decisions that affect me. I can disagree with my manager and not suffer for it. My manager treats people fairly. It is clear what our team is supposed to accomplish. Members of our team share resources to support one another. Our team members trust each other. Our team members value differences of opinions. Our team members build on each others ideas to achieve the best possible outcome. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

In responding to the statements below, please think about your companys culture and practices 22 23 24 25 26 27 28 29 30 31 32 33 34 35 I am kept up to date on what is happening in the company. Associates are encouraged to express their views and ideas. We have formal mechanisms to raise our concerns/suggestions on various issues. The companys policies and procedures are open and transparent. Associates opinions and views are valued in this company. Associate feedback is taken seriously and acted upon. Our company addresses associates concerns in a timely way. Our company facilitates associates to balance their work and family interests. Associates are given enough freedom to decide the best way to do their job. Teamwork is a way of life in our company. When differences arise people discuss and find solutions jointly. Mistakes are seen as learning opportunities in our company. Associates are appreciated for the contribution they make to the company. People in our company treat each other with dignity. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5

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Associate Satisfaction Survey 2004 1


Not at all

2
To a slight extent

3
To a moderate extent

4
To a large extent

5
To a complete extent

In responding to the statements below, please think about your companys culture and practices 36 37 38 39 People in our company generally trust each other. In our company, leaders and managers practice what they preach. Customer needs are given utmost priority in our company. Our company views the capabilities of people as an important source of competitive advantage. 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

In responding to the statements below, please think about how people in your company are developed, appraised, motivated and rewarded. 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 I am satisfied with the number of days of training given to me. I am satisfied with the quality of training. The training given to me is relevant to the kind of work I do. The training given to me genuinely helps me in developing my capabilities. I know my performance expectations. I receive timely feedback on my performance. Performance feedback provided to me helps me to improve my performance. The appraisal system in the company is transparent. The appraisal system in the company is fair. The appraisal parameters are well thought out and relevant. Special initiatives and efforts are recognized at the time of appraisal. Rewards and recognition are timely. In my company, rewards are based on performance. I am paid enough for the work I do. I am satisfied with the salary hikes I get. I am satisfied with my perks and benefits. Promotions in my company are done on the basis of merit. I have exciting growth opportunities in the company. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

In responding to the statements below, please think about your companys top management. 58 59 60 61 62 The leadership of this company has a well thought out vision for the company. The leadership of this company provides clear direction to associates. The leadership of this company acts as a role model. The leadership of this company is approachable. The leadership of this company empowers associates down the line. 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5

In responding to the statements below, please think about your company in totality. 63 64 65 66 I feel a sense of belonging to the company. I am proud to say that I work for this company. I would recommend this company to a close friend of mine. Overall, I am satisfied with this company as a place to work. 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

Thank you for taking the time to respond

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