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Professor Roger Aucoin Nate Lindstrom 01/30/2011 Select a Project and Identify the Setting
I would like to select IT as my track. I started in Information Technology at the age of sixteen when I earned my Microsoft Certified Systems Engineer (MCSE) credential. I ve done everything from fixing printers on University of California campuses to building Internet hosting environments containing thousands of servers.
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Yahoo! provides online properties and services to users; and marketing services to advertisers worldwide. Its integrated consumer experiences offerings include the Yahoo! Home Page, My Yahoo!, Yahoo! Toolbar, Yahoo! Local, and Connected TV over the Web, mobile, or TV; communications offerings comprise Yahoo! Mail and Yahoo! Messenger, which provide a range of communication services to users and small businesses across various devices and broadband Internet access partners; communities offerings consist of Yahoo! Groups, Yahoo! Answers, and Flickr that enable users to organize into groups and share knowledge, common interests, and photos. In addition, the company provides a range of tools for online display advertising, including rich media, video, and targeting. Yahoo! has strategic alliances with Microsoft and Nokia. The company was founded in 1994 and is headquartered in Sunnyvale, California where it currently employs over 14,000 people.
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One IT project I ve wished repeatedly is to replace the existing ticket and documentation systems with two specific products from a company named Atlassian, namely JIRA and Confluence. Lindstrom 1
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The goal of such an undertaking would this project at Yahoo! is be twofold: 1. Provide tightly-coupled integration between the trouble ticketing system and the documentation repository, allowing users to easily reference important data no matter where in the system they happen to be 2. Introduce a supported and homogenized user experience for both the ticketing and documentation systems, allowing users to access and input data into both with equal ease These goals important because most the current ticketing plus documentation repository solutions uses software from two different vendors, leading to dramatically different user interfaces and a complete lack of integration between the two. Furthermore, the majority of free ticketing and documentation software works acceptably on a small scale, but when the company grows beyond a certain pointas Yahoo! employs more than 14,000 people, major issues such as a general lack of web site responsiveness and data loss often has begun to plague the existing system.
Atlassian JIRA was chosen as the recommended replacement ticketing system solution for three reasons: 1. The software is commercially supported and enterprise-ready 2. The software is quite popular and widely-deployed, making it likely that new employees will already be familiar with it 3. The software is designed using widely-supported technologies, and is easily installed and maintained on inexpensive Linux-based servers Similarly, Atlassian Confluence was chosen as the recommended replacement wiki documentation repository for three reasons: 1. The software natively integrates with Atlassian JIRA 2. The software and its wiki markup language are widely-deployed, making it likely that new employees will already be comfortable creating and editing wiki pages 3. The software can comfortably coexist with JIRA on the same inexpensive Linux-based servers However, while merely purchasing and deploying JIRA and Confluence is sufficiently straightforward to not pose any major issues, there are significant complexities involved in accomplishing the complete migration from a legacy system to JIRA and Confluence. Some of these factors include: y Building the database backend for JIRA and Confluence in a way that addresses security, scalability, and fault-tolerance concerns
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Migrating the legacy ticket and documentation data in a way that preserves as much of the original metadata as possible (ticket links, wiki markup, etc.) Educating the users on JIRA and Confluence in a way that does everything possible to ease their transition from the legacy system
I ve done this on a small scale (meaning, putting in JIRA and Confluence well before the existing systems had seen much use, so there was little or no data to migrate, and only a handful of users to train), but never for an organization larger than 100 employees. This project would definitely require sponsorship from someone such as the VP of Engineering, involve the IT department as the primary project resources, and potentially affect every other department within the company. At a minimum, the chief consumers of the ticketing and documentation service would need to be identified early on, so that user training could be tailored to their specific needs.The chief consumers of the ticketing and documentation service are the engineering and IT groups. One or more resources from within the IT group will be assigned to this project, as will at least one resource from the engineering group to assist in the user acceptance testing and user training phases.
As someone with more than ten years of experience in IT, I have enjoyed multiple opportunities to leverage Atlassian JIRA and Confluence to support employees in achieving the company s business goals. Companies for whom I have deployed and managed both JIRA and Confluence include: PlanetOut Inc. PlanetOut Inc. was a publically-traded media and entertainment company exclusively targeting the lesbian, gay, bisexual and transgender (LGBT) demographic. It employed approximately 500 people. It operated several LGBT-themed web sites including Gay.com and PlanetOut.com, and in November 2005 acquired LPI Media, the publisher of The Advocate, Out Magazine, HIV Plus, and Alyson Books. In January 2009, PlanetOut was acquired by Here Media Inc. Jaxtr Jaxtr is a social communications company that melds together global calling, SMS, and social networking. Founded by Phillip Mobin and Touraj Parang in October 2005, Jaxtr uses VoIP to offer competitive rates as well as free international and long distance calling. Jaxtr employed approximately 50 people. Jaxtr reported having over 10 million users in 220 countries in 2008. In June of 2009, Hotmail Founder Sabeer Bhatia's company Sabsebolo acquired Jaxtr. I am presently a senior systems engineer within the Search Operations division of Yahoo! Inc. As the team lead for the Runtime group, I am responsible for the 24x7x365 site up operations for both the internal Yahoo! search service as well as the Microsoft Bing alliance. In addition to having built strategic relationships with key people in other groups, I am also uniquely Lindstrom 3
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positioned thanks to my role within Runtime to lead the major undertaking of migrating Yahoo! from their legacy ticketing and documentation system to JIRA and Confluence.
y y y y y y y y y y y y Myself Project manager Derek Chief Technology Officer Alan Senior Linux system administrator and automation architect Brian Senior MySQL database administrator Chuck Senior Linux system administrator and storage architect Skip Senior paranoid (CISSP) security SME Michael SiteOps engineer (hardware colocation) Scott Workflow architecture SME Enamari Senior release manager and release engineering SME Inger QA engineer and User Acceptance Testing (UAT) SME Nick Senior developer and data migration SME Chander User training SME
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Successfully accomplishing such athis project for a large organization like Yahoo! with a great deal of existing data would will have to begin with a thorough and competently-prepared project plan, and represents exactly the kind of challenge I am hoping to tackle with the knowledge I will gain from taking this course.
The first names are real, and represent individuals whom I ve managed or worked with in the past. With the exception of myself, the abilities as listed are real, and this will help me to logically assign them as resources during this course.