Project Quality Management

designed. specified.´3 In order for organization to maintain the same level of quality and ensure that the quality standards are met. The PMBOK Guide (A Guide to the Project Management Body of Knowledge) defines the Project Quality Management as ³the processes and activities of the performing organization that determine quality policies. review and audit need to be continuously carried out in an organized manner through the organization. Quality should flow down from top management to the operatives on the shop floor. Roos. ³to ensure a quality product. 2008. Project managers 1 2 Kenneth Rose. The quality as defined by the International Organization for Standardization (ISO) is ³the degree to which a set of inherent characteristics fulfill requirements´1. constructed (or erected) and commissioned to an agreed set of standards which involve every department of the organization from top management to dispatch. and responsibilities so that project will satisfy the needs for which it was undertaken. and scope). The Triple Constraint Project Quality Management deals with the management of the project and the product of the project. J.Project Quality Management Project Quality Management is a key source for the success of any project or organizations. Quality is a fourth among equivalent in relation to the project triple constraint (time. quality control. Fourth Edition. What and How. page 189 3 Albert Lester. cost. Fifth Edition. it has to be defined. Project Management Institute.´2 The Project quality management deals with the management of the project and the product of the project. Project Management Planning and Control. The project manager should be able to differentiate between the processes that ensure delivering a quality product and quality project. Project Quality Management Why. objectives. page 5 A Guide to the Project Management Body of Knowledge. The quality processes that keep the schedule and cost constraints within the project constraint will ensure a quality project. and quality is achieved by satisfying the customer or stakeholder needs. This definition covers all the aspects of quality as it could be tied to a product. process or organization. quality assurance. Elsevier (2007). The quality processes that attune to the scope will ensure delivering a quality product.2005. manufactured. Project Quality management is the responsibility of everyone on the project and organization and every level of the origination should be involve in achieving high quality practices. page 73 2 . planned. According to Albert Lester.

Also. The quality planning is essential for project successful. Therefore. Quality is focused on the customer requirements. an expensive product. but the quality or performance does not meet customer requirements would attract criticism and could be categorized as a failure. since there is always time to do it over. it takes a long time and a lot of hard work to bring it back and attract back customers. quality is not an expensive product. A project that meets cost and delivery date. the project quality management is consisted of three elements: 1. therefore quality process is essentially free and not an expensive process. The customer wants to spend that much of money for that product. Once the quality repetition of an organization or firm is damaged. and time consuming. Quality Myths The following are the most common myths about quality: an expensive process. and satisfying the customer needs. and it documents how the project will satisfy the requirements. especially when an organization produce and deliver poor quality products that might require rework and/or shipping replacement. The true that there is always time. However.always tend to make trade off among the three constraints to meet the project objectives. Infrastructure and responsibilities (Who is in charge?) 3 . thus. Quality Planning: it is the process of identifying the customer. but they need to use it wisely. Implementing quality process that reduce defects. b. project managers should not trade off quality for any reason. Elements of the project quality management Based on the PMBOK Guide. none of the quality definitions mentions the price. and specifications. delivering quality product will save time. Implementing quality management will maintain the cost and schedule constrains under control and delivers a quality project and product that exceeds customer expectations. The quality plan includes four elements: a. This is always true. will save cost over and over. requirements. and quality processes will ensure satisfying the customer needs. The last myth that quality is time consuming and some project managers say that there is no time to implement quality. An expensive product that viewed as a top quality product that will satisfy the customer needs has nothing to do with the quality being viewed as an expensive product. The quality policies: it discusses the quality direction of an organization.

schedule baseline. quality metrics. the results of this process will confirm whether the outcome (performance) 4 Albert Lester. project document updates. operational definitions. Tools and Techniques. Organization or project goals (Where are we going?) d. enterprise environmental factors. it has inputs. The inputs for this phase are: project management plan. statistical sampling. Elsevier (2007). control charts. quality checklists process improvement plan. project management plans updates. In this phase. defines it as ³the process that ensures that adequate quality systems. the project manager can use the following tools: plan quality and perform quality control tools. cost performance baseline.´4 Quality assurance addresses the program activities that need to be performed to meet project objective. design of experiments. quality control measurements. quality audits. flowcharting. and process analysis. Resources. work performance information. quality metrics. The quality assurance activities are based on specifications. The output of the quality assurance process includes: organizational process assets updates.c. There are many tools and techniques that the project manager can use in this phase and include: cost benefit analysis. Fifth Edition. and outputs. stakeholders. change requests. risk register. and standards (How are we going to get there?) Quality planning is a process that performed in parallel with the other project planning activities. resources. and organizational process assists. 2. Quality control addresses the outcome of the project while the quality assurance addresses the program activities. Project Management Planning and Control. and project document updates. benchmarking. 3. Quality Assurance: Albert Lester. There are several benefits for performing quality control. and proprietary quality management methodologies. page 76 4 . The output of quality planning phase are: quality management plan. Quality Control: The process that involve monitoring and recording results of performing the quality activities to evaluate performance and recommend necessary changes. processes and procedures are in place. and responsibilities to a specific entity. Quality planning is like any process. The inputs for the quality plan includes: scope baseline. Processes. cost of quality.

The inputs for this phase are: project management plan. Project Quality management is a part of every project management process.within the specification or not. work performance measurements. reduce waste. The output of this process are: quality control measurements. and quality control. and project documents updates. increase profits. There are several tools that can be used in this process which include: cause and effect diagrams. control charts. and approved change requests review. validated changes. change requests. validated deliverables. and an essential part for the successful of any organization and project. histogram. and organizational process assets. organizational process assets products. flowcharting. improve supplies. provide the basis for corrective action. quality metrics. approved change requests. generate more business through referrals. Here are the main important benefits: increase customer satisfaction. Statistical sampling. Pareto Chart. Inspection. improve efficiency. Benefits of Implementing Project Quality Management: There are many benefits of implementing project quality management in an organization or project. quality assurance. quality checklists. Run Chart. It is a continuous process that includes quality planning. and increase Competitiveness Conclusion: It is important to understand that quality is not an event or occur accidentally in an organization or project. reduce costs. project management plan updates. 5 . and provide feedback to the quality assurance process. Scatter Diagram. deliverables.

A Guide to the Project Management Body of Knowledge. Roos. Kenneth Rose.2005 2. Elsevier (2007) 3. J. Project Quality Management Why. Project Management Planning and Control. Albert Lester. Project Management Institute. 2008 6 .Bibliography 1. Fourth Edition. Fifth Edition. What and How.

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