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English  for     Business  Administration

Semester  I  2011/2012  
3  credits    

Class  E  Mon      9.15  –  11.45   Class  I    Mon  15.15  -­‐  18.00    
Instructor:  DIAN  INAYATI  


  E-­‐Mail:     Phone:  +62  821  4008  1032      

This  course  is  designed  to  build  English  skills  necessary  in  a  business  workplace.  Students  practice  reading,   listening,   speaking,   and   writing   skills   needed   in   particular   business   contexts.   The   business   contexts   discussed   in   this   course   include   cross-­‐cultural   communication   in   business,   telephoning,   presentations,   and   business  meetings.  

By  the  end  of  the  semesters,  students  are  expected  to  be  able  to  identify  several  cross-­‐cultural  differences   in   business   communication   and   apply   them   when   communicating   with   international   business   colleagues.   Students   are   also   expected   to   be   able   to   use   some   useful   expressions   while   telephoning   in   English,   conducting  good  business  presentations,  and  holding  effective  business  meetings.  

In   order   to   take   this   course,   it   is   expected   that   students   have   already   reached   pre-­‐intermediate   level   of   English  

Students’  performance  is  assessed  based  on  the  following  items:  

-­‐  Attendance     -­‐  Assignment  
-­‐  Mid  term  test   -­‐  Final  test  

10%   30%   30%   30%  

To  aid  the  effectiveness  of  the  teaching  learning  process,  some  materials  are  used  as  follows:  reading  texts,   audio/video  recording,,  pictures,  cards,  worksheets,  LCD,  and  the  internet  

English,   L.,   and   S.   Lynn,   1995,   Business   across   cultures:   effective   communication   strategies,   New   York:  Addison-­‐Wesley  Publishing  Company,  Ltd     Emmerson,   P.   and   N.   Hamilton,   2005,   Five-­‐minute   activities   for   business   English,   Cambridge:   Cambridge  University  Press     Gast,  N.,  2010,  Perfect  phrases  for  ESL  business  everyday  life,  New  York:  The  McGraw-­‐Hill  Companies,  Inc    




  Cassiday..).  and  R.  Check  your  English  vocabulary  for  business  and  administration  (4thed.eslpod.   Cambridge:   Cambridge   University   Press   Sweeney.  2007.).   2009.  Essential  telephoning  in  English.  Oxford:  Oxford  University  Press   Martin.  R.  Cambridge:  Cambridge  University  Press   Stringer.   and   P..  Westport:  Paeger  Publishers   Naterop.  J.  Garside.  A.  2004.Garside.  Business  communication  games.   S.  London:  A&C   Black  Publishers  Ltd     http://esl.).  Global  business  etiquette.).  S.  2002.  Cambridge:  Cambridge  University  Press   http://www.about..  B.   52   Activities   for   improving   cross   cultural   communication.  B.  and  identify  some  useful  expressions  related  to  any  of   them   Students  (in  groups)  demonstrate  some  business  telephone   conversations       •    Cross  Culture  Communication:   4   • • The  impact  of  culture  on  business   Inviting.   D.   Boston:   Nicholas  Brealey  Publishing   Sweeney.   2003.  Communicating  in  business  (2nded.  and  T.  and  L.  and  A.     Meeting  Schedule   MEETING   1   TOPIC  &  SUBTOPIC   Introduction   • • • • • • ACTIVITY   Teacher  explains  the  outline  of  the  course  for  the  whole  semester   Students  introduce  themselves  to  the  class   Students  take  a  Business  English  Level  Test   Students  identify  things  to  ask  to  a  new  business  visitor  from  a   different  country   Students  listen  to  a  conversation  among  business  colleagues  on   their  first  meeting   Students  read  and  discuss  a  text  on  understanding  other  people’s   culture      Cross  Cultural  Communication:   2   • • Meeting  and  welcoming   international  visitors   Understanding  other  people’s   culture   Cross  Culture  Communication:   3   • • Unique  culture  of  a  country   Conversation  with  an  international   visitor     • • Students  (in  groups)  elaborate  some  unique  culture  of  a  country   Students  (in  groups)  demonstrate  a  conversation  with  an   international  visitor     Students  read  and  discuss  a  text  on  the  impact  of  culture  on   business   Students  listen  to  some  conversations  on  invitations  and  identify   some  useful  expressions  related  to  them   Students  provide  examples  of  common  expressions  used  with  a   business  colleague  in  a  restaurant   Students  (in  groups)  demonstrate  a  conversation  about  inviting  a   business  colleague  to  a  particular  occasion   Students  listen  to  some  conversations  on  making  and  answering  a   phone  call.  Telephoning  in  English  (3rded.  and  accepting  or  declining     • • • • Telephoning   5   • • Making  and  answering  a  phone  call   Taking  and  leaving  a  message     • •                   2   .   English   for   business   communication   (2nd   ed.  Revell.  and  identify  some  useful  expressions  related  to  any  of   them   Students  listen  to  some  conversations  on  taking  and  leaving  a   message.  2006.  Cambridge:  Cambridge  University  Press   Lioyd.  Chaney.  Preier.  1996.

 and  identify  some  useful  expressions   related  to  any  of  them    Students  (in  groups)  demonstrate  a  conversation  on  making  or   changing  appointment  by  a  phone  call     Students  read  and  discuss  a  text  on  oral  communication  problems   with  international  speakers  on  the  phone   Students  listen  to  telephone  conversations  and  identify  the   communication  problems  that  each  of  the  speakers  has   Students  listen  to  some  telephone  conversations  and  identify  some   business  problems  and  solutions  the  speakers  give   MID  TERM  TEST   • • • • 8   § Presentation   9   § § § Presentation  technique  and   preparation   Problems  in  presentation   Presentation   10   § §   11   § Presentation   Students’  group  presentation     Meeting   Characteristics  of  a  successful   business     Holding  the  audience’s  attention   Comprehensible  presentation   § Students  read  and  discuss  a  text  on  keys  to  successful  oral   presentation   Students  listen  to    a  conversation  about  things  to  prepare  prior  to  a   presentation   Students  listen  to  some  presentations  and  discuss  some  common   problems  occurring  in  the  presentations   Students  read  and  discuss  a  text  on  how  to  hold  the  audience’s   attention  during  a  presentation   Students  listen  to  some  presentations  and  identify  which  one(s)   that  is  more  comprehensible   Students  discuss  ways  to  make  a  comprehensible  presentation   Students  (in  groups)  make  a  presentation  on  a   project/product/business  plan.   Students  provide  some  common  expressions  used  in  a    business   meeting   § Meeting   13   § § Interrupting  and  handling   interruptions   Asking  for  and  giving  clarifications   § § Students  listen  to  conversations  in  a  business  meeting  and  identify   some  useful  expressions  to  interrupt  and  handle     interruptions   Students  listen  to  conversations  in  a  business  meeting  and  identify   some  useful  expressions  to  ask  for  and  give  clarifications   Students  (in  groups)  demonstrate  some  conversations  in  a  business   meeting   § 14   § Meeting     Effective  business  negotiation   § § § § Students  listen  to  a  recording  on  how  to  negotiate  effectively  and   discuss  each  of  the  steps   Students  listen  to  some  conversations  on  business  negotiations  and   identify  some  useful  expressions  used  in  negotiations   Students  (in  groups)  demonstrate  a  business  negotiation     Teacher  reviews  all  the  topics  discussed  throughout  the  semester   Students  ask  questions  and  discuss  some  related  topics   FINAL  TEST   15   16   Lesson  Review                           3   .  etc   § § § § § § 12   § Students  listen  to  a  recording  on  the  characteristics  of  a  successful   business  meeting  and  discuss  each  of  them.• 6   • Telephoning   Making  and  changing  appointments   Cross  Cultural  Communication  on  the   Telephone   7   • Oral  communication     problems  with  international   speakers  on  the  phone   Problem  solving  on  the  phone   • Students  listen  to  some  telephone  conversations  on  making  and   changing  appointments.