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You made your BED, now lie about it. 1.

Significant Facts: - Characters: o George Moore: Testing Supervisor: Reports to Bert Russell o Bert Russell: Product Quality & Testing Manager: Reports to Jim McTaggart o Jim McTaggart: Quality Assurance Manager o Frank Bradley: Manager of Engineering - Outline of Events: o George Moore reports to Bert Russel  George Moore reports regards Inspection Report (IR)  (IR) of product Bottom Entry Disposer (BED) reported malfunctioning, y caused stop to job until Engineer met with manufacturing and quality people to solve course of problem y George does not approve to ship product as-is o Frank Bradley meets with Jim McTaggart  Frank Bradley states, The BED was operating according to specifications. The existence of hand crank simply proved that his engineers had properly provided a solution for this halting problem. He instructed engineers to sign off the IR with approval to ship the BED as-is y Frank Bradley approves to ship product as-is o Jim McTaggart meets with Bert Russell  Jim Mctaggart says, it is not as if we are creating any safety problem; the remotely located hand crank ensures that satisfactory operation of the equipment can continue.  Jim Mctaggart wants product shipped regardless  Jim Mctaggart says its Bert Russell s duty to make decision. o Bert Russell is the decision maker 2. Interested Parties: a. George Moore: Testing Supervisor: Reports to Bert Russell b. Bert Russell: Product Quality & Testing Manager: Reports to Jim McTaggart c. Jim McTaggart: Quality Assurance Manager d. Frank Bradley: Manager of Engineering 3. Decision Maker: a. Bert Russell 4. Issues: a. Principles: i. b. Values:

i. Risk assessment ii. Jobs are on the line iii. People using the product may be at risk c. Duties: i. Manager of Product Quality and Testing ii. Product must pass functional test iii. Thoroughly test products d. Obligation s: i. Project 2 year production delayed ii. Project month expense 50,000 iii. Ship Product e. Responsibilities: i. Responsible to sign Inspection Report if passes testing 5. Options: a. Make George Moore the final decision maker i. He will not sign the IR b. Approve the BED ship as-is i. Risk to call back for dysfunction ii. Works fine no interruptions iii. Get job done ASAP c. Take issue to GM d. Not approve the BED to ship as-is i. More time for testing e. Engineer decision to approve i. The meeting was condoned, according to protocol, engineer did meet with QA, and decision to approve to ship as-is. 6. Recommendation and Justification: a. Bert Russell should approve the IR to ship BED product as-is. The company protocol specifically states that if malfunctions are found in Inspection Report then an engineering representative must meet with the manufacturing and quality people to decide on a course of action. Frank Bradley, Manager of Engineering, met with Jim McTaggart, Quality Assurance Manager, resulting in a decision to ship the BED asis. b. 2) Bert Russell should not approve the IR to ship and require further testing. The project is already delayed 2 years and taking another month to insure quality can save risk. 7. Chief Drawback a. Best outcome: i. Product successfully deployed ii. No further risk or injury iii. Job well done b. Worst Case scenario: i. Customer is injured or jeopardized ii. An Employee is fired iii. You loose your job

iv. Company looses investment in product c. 2) Best outcome: i. Product is made better to fix malfunction ii. Less risk d. 2) Worst Case scenario: i. More financial loss ii. Malfunction is not fixed iii. Loss of job iv. Product is defective and cannot change v. Loss of customer