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Jonathan Rice 9036 Charles Limpus Rd. Orlando, FL 32836 Home: 407-876-2708 jticetlit@gmail.


Professional Summary:
Accomplished IT Professional with extensive technical and business development experience. Technical skill set and expertise in business process improvement, project management, leadership, total quality management, software research and development, customer service, estimating and vendor relationships. Organized and motivated achiever, problem solver and completes projects on time and within budget.

Areas of Expertise:
● ● ● ● ● ● ● ● ● Strategic planning to fully meet requirements of designing and maintaining computer networks Advanced knowledge of Server operating systems: Windows server 2000, 2003 and 2008 R2 including SBS server. Excellent organizational skills. Excellent written and verbal communication skills. Superior help desk skills involving remote support and guidance for end users. Advanced knowledge of SQL and MSDE, MySQL, Microsoft Exchange 2003 and 2007 as well as Merak email server. Hands on experience in planning, implementing, and administering virtual environments using Hyper-V and VMware. Proficient in Peachtree, QuickBooks, Sonultra, Candelis, DigitalOne, Clinix, Efilm, Imagegrid, EMD's, EClinical, Healthcare Synergy, Thomson Accounting systems and a multitude of other software applications. Strong knowledge in image based backup solutions and off-site backup procedures including but not limited to Storagecraft Shadow Protect, Acronis TrueImage Echo Server with Kaseya Offsite Integrated or standalone, eFolder BUDR Device, SAAZ BUDR device, Symantec Ghost Solution Suite as well as Backup Exec. Real world knowledge of streamlining networks for maximum capability at minimum cost Proficient in MPLS circuits, VPN tunnels and remote access clients. Excellent experience with a multitude of Firewall and Anti-spam UTM hardware solutions including but not limited to Cisco, Barracuda, Watchguard, Untangle, and Sonicwall. Extensive knowledge of TCP/IP, DNS, LAN and WAN configuration, Wi-Fi, switching, network security and HIPAA compliance. Proficient in Microsoft Office XP, 2003, 2007, 2010 and all Microsoft Server and Desktop OS's.

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TeamLogicIT of Lake Mary August 2009 – April 2011 IT Manager - Lead Systems Administrator ● Responsible for design, implementation and management of fundamental IT infrastructure and policy for over 20 clients in Medical, International Production, and Legal industries. ● Managed users, scripting, BUDR, user permissions,N’s and remote access using Kaseya and Active Directory ● Lead designer and manager of the entire upgrade and overhaul of the complete IT infrastructure for a multinational corporation based in Lake Mary FL. This involved replacement of 5 core servers, migrating data, software vendor coordination for SQL and Citrix Metaframe upgrades, as well as Hyper-V virtualization for legacy applications and

overhaul of VPN remote access system. Lead designer and manager of a statewide senior healthcare company based in Winter Park, FL. This involved the replacement of 7 core servers and SAN array, establishment of site to site VPN’s, upgrade of entire software system, coordinating the move to paperless records, trained field staff in remote access and software during phased laptop deployments, coordinated website development for various company brands and implemented exchange domains for the two main company brands.

Technologies used: Windows Server 2k through2k8 R2 including SBS, Exchange 2k3 and 2k7, SQL 2k through 2k8, Sybase SQL, Visual Studio, Blackberry Enterprise Server, Windows 2k through 7, DNS, MX and PTR record configuration and management, Hyper-V, VMware Workstation and Server, Virtualbox, Storagecraft Shadow Protect BUDR, Acronis True Image Echo Server BUDR, Cobian Backup, Kaseya, Logmein IT Reach and Rescue, Symantec Endpoint AV, AVG AV, McAfee AV, TrendMicro AV, Appriver email security services, QuickBooks, Microsoft RDS Server and applications, Dell Servers, Dell Powervault SAS, Dell Workstations, Cisco UTM, VPN and WAP devices, Sonicwall UTM and VPN devices, Untangle UTM and VPN appliances, 3com managed switches and WAP's, VPN Tunnels, MPLS Circuits, APC power management, T1's (Static and Block IP's with voice channels), DSL, FIOS, 2Wire, Comcast and Brighthouse Business telecom and data services. International Networks and Communications March 2008 – May 2009 Network Operations Manager ● Responsible for over 55 servers including all software and hardware maintenance including image based backup routines, patch deployment, anti-virus deployment and management, MIT agent monitoring, and hardware risk assessment. ● Managed over 600 users across multiple domains which included setting up users with appropriate network permissions, network shares, mapped printers, and logon scripts in Active Directory, Exchange and SQL Server. I offered help desk and on site assistance for all users. ● Lead Engineer for total network installations, setup and maintenance of computer networks for a multitude of clients. This included installation of network hardware, setup of the domain, Exchange, collaboration with a multitude of software vendors. ● Created and managed over 25 VPN and MPLS circuits responsible for carrying sensitive data and voice communication. ● Lead 4 disaster recovery projects including 3 bare metal restores. ● Lead the complete move of 5 computer networks including collaboration with other voice, data, and software vendors to completely minimize downtime. Technologies used: Windows Server 2k through2k8 including SBS, Exchange 2k3 and 2k7, SQL 2k through 2k8, MSDE, Borland Databases, Blackberry Enterprise Server, Windows 2k, XP and Vista, VMware workstation and server, MS Virtual Server, Parallels, Storagecraft Shadow Protect, Backup Exec, Acronis, Cobian Backup, Ghost, Zenith InfoTech SAAZ Monitoring Agent, Kaseya, Spiceworks Logmein IT Reach and Rescue, PC Anywhere, RDP, Symantec Endpoint AV, AVG AV, TrendMicro AV, Sunbelt Vipre AV, QuickBooks, Peachtree, Tigerpaw, Thomson CS Accounting Suite, EMD's Terminal Server Applications, Dell Servers, Dell Powervault SAS, Dell Workstations, HP servers and workstations Cisco Routers and WAP's, Adtran routers, Sonicwall and Watchguard firewalls, Barracuda anti-spam and VPN appliances, 3com managed switches and WAP's, VPN Tunnels, MPLS Circuits, APC power management, T1's (Static and Block IP's with voice channels), DSL, ESI Phone Systems (IP and Digital), NEC phone systems (digital), as well as countless proprietary software applications and database software packages.

Computer Solutions Engineering

January 2006 – February 2008 Network Engineer ● Responsible for over 40 servers including all hardware and software maintenance, tape and external HDD backup routines, patch deployment with WSUS, anti-virus deployment and management

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Managed over 500 users across multiple domains which included setting up users with appropriate permissions, logon scripts, mapped printers and drives. I offered help desk and on site conflict resolution. Solely administered a 16 branch engineering firm with over 7 servers and 200 workstations tied together via a Bellsouth dedicated VPN. Responsible for assessing IT needs of clients and managing IT expenditures through vendor networking, streamlined purchasing procedures, removal of unnecessary redundant network appliances and vendors Worked with other engineers to design, setup and manage several computer networks I overhauled our company’s backup policy by migrating to image based backup and off site solutions through research and testing various systems and methods.

Technologies used: Windows Server NT 4.0 through 2K3, Exchange 2k3, Windows NT workstation, 2000, XP, and Vista, SQL 2005, VMware workstation and server, Storagecraft Shadow Protect, Backup Exec, Cobian backup, Yosemite Tapeware, Acronis, Novell SUSE and Net Drive, Symantec Corporate AV and Endpoint, Appriver, QuickBooks Enterprise, Peachtree, Microsoft Office, IBM iSeries AS400 including thin clients, IBM xSeries blade servers, Dell Servers and workstations, VPN tunnels, Sonicwall firewall and anti-spam devices, Netgear routers, switches and WAP's, Cisco routers and WAP's, Linksys routers and switches, Cat5e cable runs including termination at patch panel, DSL and Cable internet configuration, T1 DMARC and Smart-jack configuration, countless proprietary software packages. DirecTV 2004 – 2006 Residential Installation Technician ● Responsible for site survey of residential property to plan RG6 cable runs ● Mount LMB, dish and use equipment to lock on to 3 geostationary satellites ● Run RG6 coaxial cable to receiver or splitter and configure the devices to customer’s satisfaction.

Florida State University, Tallahassee, FL Major: Interdisciplinary Studies Main areas of study were economics as well as minors in computer science and religion. I Have 15 credit hours of schooling left to recieve my BA with a completion date of December 2012.

● ● ● ● ● ● A+ (CompTIA) - 2006 Net+ (CompTIA) - 2006 MCP - 70-282 Designing, Deploying, and Managing a Network Solution for a Small- and Medium-Sized Business - 2007 MCTS - 70-653 Windows Small Business Server 2008, Configuration – 2009 Cisco Small Business Specialized Partner Certification - 2010 SBCA Lv.1 Certification - Satellite Broadcasting and Communications Association 2004