You are on page 1of 2


Miami, FL 33137 Home: 786 275 4617 Mobile: 787 366 8942

Business Development Innovation Strategist
Sales & Operations – Project Management – Performance Improvement – Customer Service – International Experience PROFILE & VALUE Strategic & Development Specialist – Branded as a talented visionary strategist and tactician with a perpetual marketplace-driven focus, a tolerance for intelligent risk taking and a willingness to try new things. Consistent architect of innovative, transformational business strategies that bridge the present with the future and transcend the status quo having extraordinary results on growth, revenue, operational performance, profitability, and shareholder value. Big thinker with comprehensive and progressive career promoting performance-based culture that emphasizes mutual respect and secures the best outcomes for the organization. Consummate Management Expertise – Versatile leader, coach and facilitator with highvalue cross-functional management qualifications to direct teams through inevitable and perpetual change based on experience-backed judgment and excellent timing. Exceptional role model, team builder and catalyst; effective uniting and harmonizing organizations; attracting commitment, fueling and energizing people. Innovation Management – Certified professional innovator, driven by the market and the future demonstrating appreciation of cost and revenue anatomy in financially driven times. Leading-edge mentality marked by success in conceiving, planning, developing, and executing strategic and tactical initiatives that drive top-line performance and bottom-line results. Courageously talented at initiating change across service, technology, process and supply chain without creating significant operational trauma. Technically proficient in all aspects of finance, general accounting functions, sales, marketing, supply chain, logistics, quantitative analysis, research and development. Exceptional Personal Characteristics – Communicative, ambitious, self-driven, and continuously learning to improve and upgrade knowledge. Outstanding corporate ambassador to customers, staff, suppliers, and regulatory bodies, board members, and other internal and external stakeholders. Fluent in Spanish and English. QUALIFICATIONS Vision, Strategy, Execution & Leadership Corporate & Business Development Continuous Process and Performance Improvement Financial Forecasting, Analysis & Reporting Category Management & Strategic Sourcing Organizational Development & Transformation Restructuring, Integrating and Consolidating Supply Chain and Contract Management Program / Project Management and Budget Administration Coaching and Advisory

PROFESSIONAL EXPERIENCE TRIPLE-S PROPERTY AND ITS INSURANCE AGENCY, San Juan, PR 2001 to 2011 $155 million insurance organization, a subsidiary of Triple-S Management Corp. (NYSE: GTS), the largest insurance company in Puerto Rico. Vice President/Strategic Planning and Innovation, 2004-2011 Promoted during time of explosive corporate growth and product diversification with the primary challenge of developing a new strategic vision and mission, clearly articulated agile business strategy and plan sharply focused on key strategic goals, flexibility to respond quickly to changing circumstances and emerging opportunities, and long-term sustainability.  Created strategic plan with performance metrics that increased employee engagement from 60% to 85% over three years.  Produced significant improvement in customer satisfaction indicators (between 95% and 98%) through cultural transformation to a process and performance-driven mindset with energized and empowered staff, achieving Best in Class rating. Subsequently led similar transformations for Underwriting, Coding, and Marketing Divisions with similar results.  Restructured Claims Division based on lean methodology; cultivated a sense of ownership and accountability; instilled shared vision, inspired excellence and collaborative focus where team strength produced continuing organizational momentum; results – increased retention levels from 68% to 82% and claims service index to a record high 97% seizing lead position in the P&C industry.  Established Innovation Team; selected high potentials who were integrated cross functionally throughout the organization, coached and supported innovation champions linking innovation services and new product development to business plans and results leading to design and launch of Pro-Pak Personal, 2008’s top sales product.

Jorge A. Rivera 2

Spearheaded process redesign and technology integration for auto claims division with savings potential of over $800K in physical damage car claims adjustments.

Vice-President/Direct Sales for Triple S Insurance Agency, 2001-2004 Selected to take Triple-S Insurance Agency into a new direct-to-customer business—bypassing broker and high sales commissions. Designed and implemented structured, yet flexible, management processes improving time to market. Held client relationship management and end accountability for major clients marketing to SMEs.  Led operational transition through success and take-off converting to a stakeholder-centric, strategically focused, proactive enterprise with manageable cash flow, institutionalized systems and processes.  Delivered explosive growth—to $3 million—a 17% year-over-year increase in premium sales.  Differentiated agency competitively and enhanced client value as a complete resource for all insurance needs.  Facilitated enterprise-wide sales presentations informing 2,300 employees on new property and casualty insurance lines. ALCON PR, INC., San Juan, PR 1998 to 2001 Fortune 500 sales, marketing and distribution pharmaceutical organization specializing in Vision Care with three main divisions: Surgical, Pharmaceutical and Consumer Products, serving the Caribbean, North LATAM and local markets. Logistics and Customer Service Manager Inherited a division in need of improved accountability, performance, and inventory control due to lack of vision, organization, and technology tools. While leading and managing Strategic Sourcing, Distribution, Category and Inventory Management, Company Fleet, Call Center, Customer Issue and Resolutions initiated change strategy and orchestrated turnaround generating significant cost savings and increased customer satisfaction.  Installed and led user-training on JD Edwards Inventory and Warehouse Management Module reducing total inventory value by $1.1 million with improved inventory visibility, cost capture, and revenue recognition.  Redesigned order management procedures, incorporated best practice processes, and a robust technology platform in call center that permitted better tracking and visibility of in-process and enhanced abilities in measuring organizational performance through metrics analysis.  Spearheaded and led Bar Coding Technology Deployment with mobile computers and real-time wireless communication, which improved inventory accuracy, customer order cycle and time utilization of distribution center. SEARLE & COMPANY, Monsanto’s Pharmaceutical Division, Caguas, PR 1991 to 1998 Large-scale pharmaceutical manufacturing operation with production value in excess of $5 billion and blockbuster products including Celebrex and Ambien, serving U.S., Brazil and Japan markets. Materials Manager / ERP Implementation Leader Challenged to lead supply chain operations including S&OP, Demand Management, Master Scheduling, Capacity and Materials Planning, Purchasing, Warehousing and Distribution linking services to corporate vision based on delivering the highest quality product at the lowest cost with the fastest delivery through cost containment, continuous process improvement, technology innovation, supplier relations and team leadership. Determined inventory turn targets, distribution center replenishment orders and directed the manufacturing side of the sales and operations planning process.  Held functional and technical ownership of $6 million ERP PRISM Project, reported as the most demanding and complex technology project recorded in the company. Successfully implemented system across the entire organization, coming in on time and within budget. Significantly improved order management, procurement and other key processes delivering profit contributions up to 25%.  Achieved integration of Demand Management system into PRISM ERP, with implementation team earning kudos from software developer, Demand Solutions, Inc., for architecture, quality and integration to core system. EDUCATION MS – Quantitative Analysis MBA BBA – Finance and Marketing University of Wisconsin, Madison University of Puerto Rico, San Juan University of Puerto Rico, San Juan CERTIFICATIONS AND ACTIVE LICENSES      APICS Certified (CPIM), CSCP equivalent Certified Professional Innovator (CPI), Quality for Business Success, Inc. Process Knowledge and Process Administration Certification, Hammer and Company 0215 – Life Including Variable Annuity & Health 0220 – General Lines (Property & Casualty); 0256 – Legal Expense