You are on page 1of 5

(Local literature) Training General The efficiency and economy with which any department will operate will

depend on the ability of each member of the organization to do his or her job. Such ability will depend in part on past experiences, but more commonly it can be credited to the type and quality of training offered. Employees, regardless of past experiences, always need some degree of training before starting a new job. Small institutions may try to avoid training by hiring people who are already trained in the general functions with which they will be involved. However, most institutions recognize the need for training that is specifically oriented toward the new experience, and will have a documented training program. Some employers of housekeeping personnel find it easier to train completely unskilled and untrained personnel. In such cases, bad or undesirable practices do not have to be trained out of an employee. Previous experience and education should, however, be analyzed and considered in the training of each new employee in order that efficiencies in training can be recognized. If an understanding of department standards and policies can be demonstrated by a new employee, that portion of training may be shortened or modified. However, skill and ability must be demonstrated before training can be altered. Finally, training is the best method to communicate the companys way of doing things, without which the new employee may do work contrary to company

policy. First Training First training of a new employee actually starts with a continuation of department orientation.When a new employee is turned over to the housekeeping or environmental services department, orientation usually continues by familiarizing the employee with department rules and regulations. Many housekeeping departments have their own department employee handbooks. For an example, see Appendix D, which contains the housekeeping department rules and regulations for Ballys Casino Resort in Las Vegas, Nevada. Compare this handbook with that of the generic handbook (Appendix C). Although these handbooks are for completely different types of organizations, the substance of their publications is essentially the same; both are designed to familiarize each new employee with his or her surroundings. Handbooks should be written in such a way as to inspire employees to become team members, committed to company objectives. A Systematic Approach to Training Training may be defined as those activities that are designed to help an employee begin performing tasks for which he or she is hired or to help the employee improve performance in a job already assigned. The purpose oftraining is to enable an employee to begin an assigned job or to improve upon techniques already in use. In hotel or hospital housekeeping operations, there are three basic areas in which training activity should take place: skills, attitudes, and knowledge INTRODUCTION:

History and mythology have always landed the Indian culture for its great tradition hospitality. Entertaining the guest to his or her satisfaction has been a customer of the soil. An Indian host is completely contented only when his guests are satisfied with the hospitality provided. A glance into our past reveals that providing hospitable comforts to guest have been a way of life, and different conventions of hospitality were prevalent in different periods. The concept of House Keeping is simplest but when one considers maintaining a House of several hundred rooms under numerous public areas the task becomes gigantic. It takes a well-organized approach and technical understanding to enable housekeeping to cope up with the volume of work. A good hotel operation ensures optimal accommodations sale. This depends on several things like quality of room, decor, room facilities room cleanliness and safety in the room. For this trained and qualified housekeeping staff is required. A part from hotel Industry house keeping staff is very much in demand in Hospitals, offices, Guest House, Clubs, Railways etc., Hence there is a growing need for trained and qualified House Keeping staff.

On the job training (OJT) is job training that occurs in the work place. The new employee learns the job while doing the job and while earning his or her pay check. On the job training is also called hands on training. On the job training has many advantages, but it can also have a few disadvantages if the OJT is not properly planned and executed. One major drawback of on the job training can be finding the right time for it. The person responsible for giving and evaluating the training has to be sure that his or her other job responsibilities are being met. Another disadvantage of OJT is that it can be difficult to find the right person to conduct it. The person doing the training must have the knowledge and skills with the same equipment that the learner will be working with. Care must also be given not to pass on sloppy work habits or unintentionally teach irrelevant or inefficient work methods to the new worker/learner. If these disadvantages are eliminated, however, on the job training can be beneficial for both the company and the new employee. OJT can be cost-effective for the business since a separate training program isn't required and the training is part of the actual work shifts. No extra equipment is needed as the new worker learns on the equipment needed for the job anyway. On the job training often works out really well for the new employee since traditional training periods tend to have a training allowance that may be lower than the regular pay scalefor the job. Also, there is no need for the new worker to have to travel to one place for the training and another for the job. Many times the person who will be doing the training and evaluation is the new worker's supervisor or manager so this also establishes job expectations right at the start. The feedback during on the job training is also immediate, so the new employee may experience faster growth in the job than he or she would in other types of training situations.