The Zappos Family Library

Boost Productivity, Alignment, Happiness, And Your Bottom Line Through Education Study after study shows that engaging employees through learning and education is much more effective in motivating employees than money or recognition. Motivated employees require less supervision, have a better attitude, and are more productive; all these factors will improve your bottom line. There are many ways to encourage your team to pursue growth and learning for their own personal development and for the growth of your company; one of the Zappos Family’s favorite ways is the library. The books are always available, free of charge, to all Zappos Family employees, vendors, and guests. There is just one rule: If you take a book, read it. That means that library books cannot be used as doorstoppers or laptop lifts; after you read the book you can keep it, pass it on to a friend or coworker, or return it back to the library. Below is the current list of books kept in the library. From time to time, employee, guest, author, or customer recommendations are rotated in addition to these titles below. The books are divided up based on general theme, but there are many reoccurring ideas that are found in all these titles regardless of category. Most of these books are available at local bookstores, and all are available on

Business Strategy
4-Hour Work Week - Timothy Ferris Forget the old concept of retirement and the rest of the deferred-life plan–there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your dream is escaping the rat race, experiencing high-end world travel, earning a monthly five-figure income with zero management, or just living more and working less, The 4-Hour Workweek is the blueprint. Believe Me - Michael Margolis If you’re an innovator or change-maker, this book sheds new light on how to shift perceptions and get others to believe in what you’re doing. Believe Me introduces you to 15 storytelling axioms that will change how you think about your work. Axioms like: People don’t really buy your product, solution, or idea, they buy the stories that are attached to it. Innovator’s Dilemma - Clayton M. Christensen At the heart of The Innovator’s Dilemma is how a successful company with established products keeps from being pushed aside by newer, cheaper products that will, over time, get better and become a serious threat.

Success Built to Last . the high-volume head of a traditional demand curve. things that are traditionally outside the realm of the status-quo and traditional economics. Purple Cow .Seth Godin The classic bestseller that taught the business world that safe is risky. Chris Anderson shows how the future of commerce and culture isn’t in hits. Making Ideas Happen . and animals.Fred Reichheld The title of this book refers to one simple question. The Ultimate Question . he walks you through taking your ideas and making them happen. the contributors interviewed more than 300 successful people to find out their secrets and the choices they made that lead them to greatness.Steven D.The Long Tail . “Would you recommend us to your friends and family?” Reichheld uncovers the research to support that successful business are those with happy customers. found himself very successful at the turn of the 21st century. very good is bad. but when business started to fade for numerous reasons he turned to Abraham Maslow’s hierarchy of needs for inspiration.Scott Belsky Why don’t most ideas ever get off the ground? Belsky suggests that we run from criticisms and let every possibility of “no” keep us from fulfilling the best ideas.Chip Conley Chip Conley.Chris Anderson In the most important business book since The Tipping Point. Customer Loyalty I love You More Than My Dog . Spinning Maslow’s ideas into business he created a new business model and successfully transformed Joie de Vivre. and this question is the only way to measure true satisfaction. global warming. you’re either remarkable or invisible.Jerry Porras For this book. but in what used to be regarded as misses–the endlessly long tail of that same curve. In this book. Peak .Jeanne Bliss . Super Freakonomics . and above all. Levitt An out-of-the-box look at economics that tries to understand the human condition by measuring things like prostitution. founder of Joie de Vivre Hospitality.

line results. “If you want to be a business that is defined by not only how many new customers you acquire. guaranteeing that they will operate powerfully together. in a nutshell. in every kind of organization or business.Ken Blanchard This. how to create real value for others without spending a penny.Tony Hsieh says. Addressing how individuals no longer wish to compartmentalize their lives or separate themselves from how they contribute at work. but also the number you keep and how passionately they help spread the word. and how to constantly reinvent yourself. Pink In his book.Daniel H. Pink talks about what really motivates people beyond fears of pain and desire for personal gain.Mark Sanborn Sanborn. reveals the four basic principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference every day. can have better intuition and produce more accurate answers than “experts” in any given field. Getting Your Shift Together . Fred Factor . is the advice given to a new Area Manager on his first day–in an extraordinary business book that will help everyone. Using studies from different social sciences.Lizz Pellet . deliver stunning customer service and achieve miraculous bottom. through stories about Fred.Lizz Pellet Documenting how employment branding can save money by attracting talented. then I highly recommend reading this book!” Raving Fans . Surowiecki reminds us that diversity of opinion and crowds are something important to pay attention to. Drive . how to become more successful by building strong relationships. under the right circumstances. this handbook emphasizes the significance of ensuring that all staff members share the same standards. he supports his ideas with interesting insights.James Surowiecki This book suggests that crowds. this reference underscores the importance of any company having clearly defined values. capable associates that complement their organizations. Employee Engagement and Leadership Cultural Fit Factor . a regular guy who likes to make a difference in the lives of those he touches. The Wisdom of Crowds .

Dave Logan. Ben-Shahar breaks down happiness into components to explain exactly what it is. Happiness Hypothesis . Marketing . John King. The lessons she learns along way are packed with humor and wisdom. The Tipping Point . with each stepup in level comes an increase in performance and fulfillment. Gladwell’s The Tipping Point has quite a few interesting twists on the subject. this book is about learning how to be happy.Gretchen Rubin In this part memoir part self-help book. Halee Fischer-Wright Tribal Leadership breaks down group mentality into five tribal levels. or the rise of teenage smoking. Rubin walks the reader through a series of systematic changes that she made to specific areas of her life in attempt to bring greater happiness. This book teaches you how to recognize what level your organization is at and how you can bring it up to the next level. Haidt uses modern research to back up ancient wisdom and deal with some big questions: What is the meaning of life? And why do some people find great fulfillment? Happiness Project .Tal Ben-Shahar Based on one of the most popular classes at Harvard University.Malcolm Gladwell The best way to understand the dramatic transformation of unknown books into bestsellers.” writes Malcolm Gladwell.” Although anyone familiar with the theory of memetics will recognize this concept.Getting Your Shift Together: Making Sense of Organizational Culture and Change explains – in plain English – talks about why companies need to conduct a cultural assessment like Cultural Due Diligence before embarking on any change initiative.Jonathan Haidt A cross-cultural look into the psychology of happiness. “is to think of them as epidemics. Ideas and products and messages and behaviors spread just like viruses do. Tribal Leadership . or the phenomena of word of mouth or any number of the other mysterious changes that mark everyday life. and provides reflection exercises to help you realize your relationship with happiness. Happiness Studies Happier . which makes the journey enjoyable for the reader.

and in this book. This interesting book includes insightful interviews with Gen-Yers in which they talk about how they are different from the previous generation. Made to Stick .Sam Parker 212° the extra degree(tm) is an inspiring book that focuses on the essential fundamental of effort– the primary fundamental that feeds all others.Gary Vaynerchuck In Crush It. Jayne O’Donnell Generation Y. 7 Habits of Highly Effective People . Crush It . Gary Vaynerchuk shows how anyone can build a career around what they’re passionate about. Heath outlines six principles that will make your story memorable enough to spread around the world: simplicity. is leading the new market research and changing the way business is done. credibility. Dave Logan Steve Zaffron is.Janelle Barlow Consumer loyalty can no longer be guaranteed by a smiling face behind the counter. concreteness. unexpectedness. He also delivers both high-level and platform specific strategy and analysis.Kit Yarrow. composed of people born between 1978 and 2000. and stories. Barlow uses examples to suggest that brand recognition and authenticity are key to keeping customers coming back over and over again. Instead. Covey . CEO of Vanto Group which has helped hundreds of companies envision and effectively implement major change and performance improvement. Zaffron and Dave Logan outline this proven system for rallying all of an organization’s employees around a new vision.Stephen R.Chip Heath Making things memorable is part of communicating effectively. Personal Development 212 Degrees . 3 Laws of Perfomance .Branded Customer Service . allowing you to take advantage of the current business environment while preparing you to succeed as it changes and evolves. emotions. Its purpose is to inspire the extra level of effort that produces exponential results. Gen Buy .Steve Zaffron. and more importantly. making it stick.

Marcus Buckingham. Annan In an enlightening account of Scott’s journey of introspection and inspiration. but also a more fulfilling existence. Sean tells the reader that you are the only limitation in achieving your goals. Ken Blanchard The story of the world famous Pike Place Fish market is fantastic.In order to adopt the titular habits. AIMbitious . Blink.Stephen C.Sean Stephenson In this empowering and uplifting book. Harry Paul. Covey first tells the reader that there will need to be a shift in perception in order to be truly effective. Gladwell suggests that we would be much less likely to make bad decisions based on external input. it’s a love story that can happen in your organization too. Fish .” that gut feeling that we get in the time it takes to blink our eyes.-Malcolm Gladwell If we can learn to recognize and rely on our “adaptive unconscious. First. from the Foreword Get Off Your ‘But’ . but a concrete process for making yourself more proactive.Malcolm Gladwell . John Christensen. Developer.-Keith Ferrazzi Building a network of relationships can not only lead to a more successful life. Clifton Following up on the coauthors’ popular previous book. Now Discover Your Strengths . Never Eat Alone. he provides a how-to guide for transforming any area of life and delivers one profound message: living a life of fulfillment is predicated on honoring your passion and purpose and contributing meaningfully to others around you.Scott A. it fully describes 34 positive personality themes the two have formulated (such as Achiever. Learner. like his own painful disease that causes bones to weaken and break with little pressure. But this book is not just about selling fish. Lundin. and in this book Ferrazzi shares his suggestions for creating lasting networks of relationships. Donald O. and Maximizer) and explains how to build a “strengthsbased organization” by capitalizing on the fact that such traits are already present among those within it. Sean uses personal and professional examples of incredible triumph in spite of seemingly overwhelming limitations.’ — Ken Blanchard. There is no snake oil. Break All the Rules. Outliers .

is bound to make you happier. Filled with conventional wisdom. Improving your weaknesses— Goldsmith will show you 20 specific weak habits—will help to propel you to the next level Who Moved My Cheese .” he makes the democratic assertion that superstars don’t arise out of nowhere. short.Spencer Johnson Change can be a blessing or a curse. easy-toread parable that suggests how to gain success and happiness in life. the book outlines a perspective on life that. . propelled by genius and talent: “they are invariably the beneficiaries of hidden advantages and extraordinary opportunities and cultural legacies that allow them to learn and work hard and make sense of the world in ways others cannot. depending on your perspective. The message of Who Moved My Cheese? is that all can come to see it as a blessing.Spencer Johnson This book by the same author of Who Moved My Cheese? is a simple. What Got You Here Won’t Get Your There . if they understand the nature of cheese and the role it plays in their lives. if followed.Marshall Goldsmith Even if you have made it this far with your bad habits.Challenging our cherished belief of the “self-made man.” The Present . Goldsmith will tell you that it won’t continue to take you as far as you want to go.

Sign up to vote on this title
UsefulNot useful