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OSS is a set of computer programs and databases that provide a unified and consistent source of the whole network structure, enabling automation of network management, and thus facilitating Operations. BSS in Telecom world is “Business Support System”, part of which is OSS. BSS might, for instance, automate calculation of a subscriber’s balance and block services if it is too low. Another usual part of BSS, Billing system, analyzes subscribers’ activities records, applies rates and bills subscriber’s account. CRM (or Order Management system) documents all incoming requests for services (orders) for further processing them inside the organization (like provisioning, activation, maintenance). All network elements (like routers and servers) are usually managed through vendor-specific network managing system (NMS, a computer program that communicates with network equipment to set it up), while typical business processes (for instance, activation of VoIP service, or building of office to office VPN, or VLAN) requires interaction with several pieces of equipment. So it makes sense to have a platform-independent basement, OSS core (usually Resource and Service Inventory from independent OSS vendor, like NetCracker, Cramer, MetaSolv or Granite), and integrate it with vendor-specific NMS’es from another. As a result, OSS database contains / has access to records about Network objects, connections between them and their statuses.
Such a service fulfillment automation lowers time-to-market KPI. Most of network elements configuration commands are typically done and tracked by computers. to authorize some tasks or record results of manual operations. Of course. documented in the OSS and easily accessible by all authorized employees even from remote divisions. improving the service provider’s market position. The bigger Network size and amount of services being activated. As a result.Having integrated CRM with OSS. OSS also helps a lot as a tool of documenting every operation with the Network. and there may be no reason for such automation. saves expensive man-hours per each service fulfillment. for small networks cost of implementation of full-scale OSS is relatively high. Consistent and up-to-date model of the Network. the more positive effect you get. Network is configured to deliver the new service as per subscriber’s order. Employees can also be part of the order workflow. is what we name transparency – which is crucial for . a service provider can automate each customer’s order decomposition into a set of Network configuration steps through NMS’es (plus some manual employee’s operations like cabling). thus lowering the operational costs. And. But for really big Networks OSS pays off a lot. but it isn’t illustrated here for the sake of simplicity.
To raise effectiveness and make operations more transparent. business-rules. . but it is doable with enough Telco’s management’s will and organizational support.lowering operational expenses. roles and instant reports. Performance management also depends on properly built OSS. Usually. it is crucial for Telco to get rid of department-owned XLS files and paper workflow. which usually allows their automation through Workflow component of OSS. and get holistic OSS with up-to-date database. One should also think about aligning of all Telco’s business processes (not only related to managing the network) with OSS. Fault management system efficiency is leveraged by integration with OSS Resource Inventory. Though it is not that easy to migrate all data sources into OSS and to have employees to work with their data there.