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Sample test
1. A six sigma level of quality: a. Implies that 99.73 % of the output will meet customer requirement b. Represents 3.4 defects per million opportunities c. provides half the defects of the three sigma level of quality d. none of the above 2. Project sponsors: a. ensure that the six sigma projects are defined with clear deliverables b. help clear roadblocks encountered by the project teams. c. are generally members of management d. all above 3. In SIPOC analysis, input includes : a. Data b. output from other processes c. products from suppliers d. All of the above 4. Process flow chart can be used to a. Uncover differences in the stakeholder perceptions of the process b. Communicate process changes c. discover process complexities that contribute to variation or long cycles times d. all of the above


The prime use of the a control chart is to a. detect assignable causes b. detect non conforming product c. measure the performance of all quality characteristics of a process d. detect the presence of random variation

6. Gage R& R studies are best done using

a. Calibration standards b. Actual samples from the process c. vendor samples d. only the best operators 7. Histogram: a. Gives us a graphical view of process location and variation b. provide of quick means of checking process control c. detect subtle trends in the process d. All of the above 8. When calculating the benefits of training, we should seek to quantify a. Improved customer satisfaction b. lower employee turnover c. improved efficiency d. all of the above

9. In evaluating an RPN a. A high number indicates high risk b. A high number indicates low risk c. A remote detection ability minimizes RPN d. A high occurrence minimizes RPN 10. An assembly process is receiving the incorrect items for assembly. To ensure that only the correct pieces are sent, the part tub is redesigned so that that the correct items can be fitted into the tub. This is an application of : a. Kanban 11. Measurement error : a. is the fault of the inspector b. Poka yoke c. Visual factory d. 5s.

b. can be determined c. is usually of no consequences d. can be eliminated by frequent calibration of the measuring device 12. The Process of serving the food at a fast food restaurant is the subject of process improvement Initiatives. Suitable metrics to the baseline of the process a. Satisfaction with the menu offering b. Time to process the order c. Percent of the items ordered that are delivered d. All of the above are suitable. 13. Control charts were originally developed by; a. Juran b. Deming c. Walter Shewhart d. Taguchi

14. A process currently operates at a 2.0 sigma level. A reasonable goal for a six sigma project is to: a. increase the sigma level to 4.0 b. increase the sigma level to 3.0 c. increase the sigma level to 5.0 d. increase the sigma level to 6.0 15. A process consists of three stages ( A,B and C ) each product goes through all stages. if the First time right yield is : 0.90, 0.90 and 0.95 then rolled through put yield is



b. 0.98

c. 0.90



16. Each purchase order has 10 opportunities for defects and a in a month 200 purchase orders were prepared and in all 70 defects were observed in 30 purchase orders. Calculate a. DPU = 70/30 b. DPO = 70x30 / 10 x200 C. DPMO = 10^6

d yield =


sigma level

17. Pareto Principle is:

a. 80 20 rule b. cause and effect relation c. vital few trivial many d. ( a ) and (c )

18. Examples of reasonable six sigma project includes: a. reducing cost of product shipment b. reducing customer delay of product shipment c. reducing design cycle for a new product d. all of the above

19. Champion should attend Green Belt training:

a. to demonstrate commitment to six sigma b. to learn the fundamental tools used by the project teams c. to foster ownership of the six sigma program d. All of the above

20. Ishikawa diagrams are:

A. based on the Japanese character for quality. B. Fishbone diagram C. similar to Pareto charts. D. an alternative to CPM for project management

21. Lower the DPMO level implies

a. b. c. d.

Lower sigma level Higher sigma level No correlation None of the above.

22 . Higher the sigma level. a. Lower the cost of poor quality b. Higher the cost of poor quality c. No relationship d. None of the above 23. In the Six Sigma project methodology acronym DMAIC , the M stands for :

a. metrics b. matrix c. measure d. monitor 24. Six sigma project can be initiated by the team when

a. Boss gives go ahead signal b. Champion provides resources c. Team members agree to work on the team d. project charter is signed. 25. The cost to implement six sigma should be justified by a. return from projects b. increased customer loyality c. safety benefits d. all of the above