You are on page 1of 56

Installing and Deploying

BusinessObjects Mobile

BusinessObjects Mobile

Windows

Copyright © 2008 Business Objects. All rights reserved. Business Objects owns the following
U.S. patents, which may cover products that are offered and licensed by Business
Objects: 5,555,403; 5,857,205; 6,289,352; 6,247,008; 6,490,593; 6,578,027;
6,831,668; 6,768,986; 6,772,409; 6,882,998; 7,139,766; 7,299,419; 7,194,465;
7,222,130; 7,181,440 and 7,181,435. Business Objects and the Business Objects
logo, BusinessObjects, Business Objects Crystal Vision, Business Process On
Demand, BusinessQuery, Crystal Analysis, Crystal Applications, Crystal Decisions,
Crystal Enterprise, Crystal Insider, Crystal Reports, Desktop Intelligence, Inxight,
the Inxight Logo, LinguistX, Star Tree, Table Lens, ThingFinder, Timewall, Let
there be light, Metify, NSite, Rapid Marts, RapidMarts, the Spectrum Design, Web
Intelligence, Workmail and Xcelsius are trademarks or registered trademarks in
the United States and/or other countries of Business Objects and/or affiliated
companies. All other names mentioned herein may be trademarks of their respective
owners.

Third-party Business Objects products in this release may contain redistributions of software
Contributors licensed from third-party contributors. Some of these individual components may
also be available under alternative licenses. A partial listing of third-party
contributors that have requested or permitted acknowledgments, as well as required
notices, can be found at: http://www.businessobjects.com/thirdparty

2008-02-08

Contents
Chapter 1 About the BusinessObjects Mobile Installation and Deployment
Guide 5
The information in the BusinessObjects Mobile installation guide...............6
Target audience for the BusinessObjects Mobile installation guide.............6

Chapter 2 Introducing BusinessObjects Mobile 9
BusinessObjects Mobile overview.............................................................10
BusinessObjects Mobile business intelligence features.......................11
BusinessObjects Mobile deployment and administration features.......13
How BusinessObjects Mobile works..........................................................14
Supported Platforms.............................................................................16
Server requirements.............................................................................17
Device prerequisites and device type support.....................................17
What's new in this release.........................................................................17

Chapter 3 Installing and Configuring BusinessObjects Mobile 19
BusinessObjects Mobile deployment checklist..........................................20
Recommended deployment architecture...................................................21
Deploying Mobile server components..................................................22
Deploying the client OTA web application components ......................23
Installation package contents....................................................................23
Installed file description and location...................................................25
Server-side installation..............................................................................27
Installing BusinessObjects Mobile on Windows...................................27
Installing alert and status icons for Web Intelligence documents.........28
Installing background images as templates for device screens...........29

Installing and Deploying BusinessObjects Mobile 3

Contents

Server-side configuration...........................................................................30
To configure the Mobile server.............................................................30
Setting up the Mobile Administration database....................................32
Deploying with a BlackBerry Enterprise Server (BES).........................33
Standard deployment with a proxy server............................................34
To start the Mobile servers manually....................................................35
To use a device simulator for testing....................................................35
To migrate BusinessObjects Mobile version 1 to version 2..................36
Deploying the client OTA download web application.................................36
Deploying the war file...........................................................................37
Setting the required MIME types on the application server..................38
Client installation........................................................................................39
Automated deployment to mobile devices...........................................39

Chapter 4 Setting up administration and security rights 41
Managing security rights for mobile users and documents.......................42
Tracking user activity.................................................................................42

Chapter 5 Troubleshooting Information 43
Logging and tracking errors on the Mobile server.....................................44
To reload log levels...............................................................................44
To trigger the log dump remotely..........................................................45
Tracking device errors...............................................................................45
Standard troubleshooting tips....................................................................45
Network unavailable errors........................................................................46

Appendix A Get More Help 49

Index 53

4 Installing and Deploying BusinessObjects Mobile

About the BusinessObjects
Mobile Installation and
Deployment Guide

1

• information on how to provide a secure wireless network to transfer business intelligence data to mobile device users. • information on key administration tasks. It includes: • descriptions of the deployment scenarios supported by Business Objects for BusinessObjects Mobile. • step-by-step instructions on how to deploy the client application for BusinessObjects Mobile to supported mobile devices via a corporate web site. tracking server and device activity. Note: Instructions on how to download the BusinessObjects Mobile client application to a mobile device from a corporate web site page are provided in the Using BusinessObjects Mobile guide. 6 Installing and Deploying BusinessObjects Mobile . subscribing users to alerts. Related Topics • Recommended deployment architecture on page 21 Target audience for the BusinessObjects Mobile installation guide This guide is designed to help the following administrators set up and manage a Business Objects business intelligence deployment that caters to users of mobile devices: • IT administrators.1 About the BusinessObjects Mobile Installation and Deployment Guide The information in the BusinessObjects Mobile installation guide The information in the BusinessObjects Mobile installation guide This guide provides information about BusinessObjects Mobile features and technology. • information on how to set up and manage user rights. such as pushing documents to mobile users. and troubleshooting your BusinessObjects Mobile system. and gives instructions on how to deploy the application as part of a BusinessObjects Enterprise deployment. who install and configure the Mobile server and the Mobile server database. • step-by-step instructions on how to install and deploy the BusinessObjects Mobile server components on top of BusinessObjects Enterprise for each supported platform.

and to manage the security policy of the Mobile server. folders and alerts for Mobile users. to manage Mobile client access to the server. who guarantee that business intelligence data communicated via the internet and wireless networks remains secure. Related Topics • BusinessObjects Mobile overview on page 10 Installing and Deploying BusinessObjects Mobile 7 . • Email/mobile administrators. About the BusinessObjects Mobile Installation and Deployment Guide Target audience for the BusinessObjects Mobile installation guide 1 • Business intelligence administrators. who deploy BusinessObjects Enterprise XI 3. who configure the BlackBerry Enterprise server and Mobile proxy server. to plan and manage how business intelligence data and applications are deployed and managed enterprise wide. • IT security managers. and who manage BI documents.0.

1 About the BusinessObjects Mobile Installation and Deployment Guide Target audience for the BusinessObjects Mobile installation guide 8 Installing and Deploying BusinessObjects Mobile .

Introducing BusinessObjects Mobile 2 .

such as a smartphone or PDA. Business intelligence documents. This application exists in different versions for the following device types: • BlackBerry Although BusinessObjects Mobile can work on data networks like GSM and GPRS. The application is designed specifically to meet the screen size and interactivity constraints of mobile devices. single-click access and device-appropriate user interactivity. BusinessObjects Mobile is a java application of approximately 1 mb that you download to your mobile device. so that professionals on the move can access business intelligence information from a mobile device.2 Introducing BusinessObjects Mobile BusinessObjects Mobile overview BusinessObjects Mobile overview BusinessObjects Mobile consists of a client-side application for mobile devices and a Mobile server component that communicates with the BusinessObjects Enterprise server. 3G or 3G+ networks offer the best performance. Related Topics • BusinessObjects Mobile business intelligence features on page 11 • Device prerequisites and device type support on page 17 10 Installing and Deploying BusinessObjects Mobile . EDGE. reports and analytics are displayed on supported mobile devices with native rendering.

you can leverage a wide range of features and functionality to manage your Business Intelligence documents and data. go to http://support. Depending on the document type.com/documentation/support ed_platforms/default. analyze and interact with the data it contains in a variety of ways. professionals on the move can analyze. you can view. Related Topics • Supported business intelligence functionality on page 11 Supported business intelligence functionality Using BusinessObjects Mobile.asp. and thermometers) Note: For details on which document versions that BusinessObjects Mobile supports. barometers. interact. Key features include the ability to: • Set up a default document or folder that opens automatically whenever you log into the application.businessobjects. Related Topics • Supported documents on page 11 • Supported business intelligence functionality on page 11 Supported documents BusinessObjects Mobile provides users of a mobile device with remote access to the following types of business intelligence document: • Web Intelligence documents • Crystal Reports documents • Some gauge analytics (including speedometers. Introducing BusinessObjects Mobile BusinessObjects Mobile overview 2 BusinessObjects Mobile business intelligence features Using BusinessObjects Mobile. Installing and Deploying BusinessObjects Mobile 11 . and be alerted about changes to critical data related to their business interest easily at any time.

For the list of supported devices and operating systems. You can find best practice information on how to design reports targeted at mobile end users in the 12 Installing and Deploying BusinessObjects Mobile . Crystal reports and some analytics. Related Topics • Device prerequisites and device type support on page 17 • Supported documents on page 11 Report creation recommendations Although BusinessObjects Mobile can display any Web Intelligence document or Crystal report. phone call or email. • Change how results are filtered by modifying prompt values. a condition is met. Detailed information on the supported document features that can be leveraged using BusinessObjects Mobile is provided in the Using BusinessObjects Mobile guide: Best practices for mobile document design section. see: http://support.asp. The unsatisfactory display of large data sets can be mitigated by designing smaller report views. • Take follow-up actions by clicking on report cells to launch an SMS. BusinessObjects Mobile supports Web Intelligence documents.2 Introducing BusinessObjects Mobile BusinessObjects Mobile overview • Refresh reports to retrieve the most up-to-date data. • Navigate to related documents via hyperlinks on reports. user experience is best when reports are written specifically for easy reading and navigation on a small screen. • Report data sets can be large and can theoretically saturate available device memory. Functional limitations BusinessObjects Mobile presents some functional limitations.com/documentation/support ed_platforms/default. or a schedule is run. with some functional limitations. • View results using zoom and navigational shortcuts. due to the technical and design constraints of mobile devices: • BusinessObjects Mobile is not guaranteed to work on all mobile devices and operating systems. • Receive alerts when a specific document is modified. • Save and consult documents offline to mitigate network interruptions and minimize communication costs.businessobjects. • Drill on results to analyze detailed or summary data.

Introducing BusinessObjects Mobile BusinessObjects Mobile overview 2 Using BusinessObjects Mobile guide: Best practices for mobile document design section. • Deploy the Mobile server and a proxy server or BlackBerry Enterprise Server. • Track user activity. BusinessObjects Mobile deployment and administration features The BusinessObjects Mobile package includes components designed to facilitate the deployment and administration tasks that IT and business intelligence Administrators need to perform when catering to mobile users. • Design content specifically for the targeted mobile devices. see the Using BusinessObjects Mobile guide:Best practices for mobile document design section. to provide statistical information about how BusinessObjects Mobile is being used. For full information on designing these documents and reports for mobile consumers. Ease of administration Business intelligence administrators responsible for managing business intelligence applications and content can leverage the following administration features: • Set up a group of mobile users with secured access to business intelligence content on a Business Objects Enterprise server. Ease of deployment IT Administrators responsible for installing and deploying the application can leverage the following deployment features: • Deploy a secure web site so that users can download and install the BusinessObjects Mobile client application Over-The-Air (OTA). for example the devices used and user login information. Installing and Deploying BusinessObjects Mobile 13 . Note: Power users with experience in designing Web Intelligence documents and Crystal Reports can also design mobile content.

14 Installing and Deploying BusinessObjects Mobile . and handles the document lifecycle (creation. plus a client application for mobile devices. BusinessObjects Mobile relies on the BusinessObjects Enterprise SDKs to: • authenticate the user • provide folder and document access • provide open. navigate.0 server • BusinessObjects Mobile server. A BusinessObjects Mobile deployment consists of the following client and server components: • BusinessObjects Enterprise XI 3.2 Introducing BusinessObjects Mobile How BusinessObjects Mobile works Related Topics • Automated deployment to mobile devices on page 39 • Tracking user activity on page 42 How BusinessObjects Mobile works The BusinessObjects Mobile solution includes server components that need to be installed next to BusinessObjects Enterprise XI 3.0 server is packaged with two BusinessObjects SDKs (the Report Engine SDK and the Crystal Enterprise SDK). The BusinessObjects Enterprise server exposes corporate data captured from corporate databases and data warehouses through business intelligence documents. refresh. including the BusinessObjects Mobile server database • BusinessObjects Mobile client application on mobile devices In addition. catalog. Users access data through the server portal. to help document creators design business intelligence content that displays correctly on supported mobile devices.0 The standard BusinessObjects Enterprise XI 3.0. refresh. and drill functionality • expose gauges • expose remote action functionality The BusinessObjects Mobile package includes some report design best practice documentation. if you are deploying BusinessObjects Mobile to BlackBerry devices. Business Objects recommends that you also deploy the BlackBerry Enterprise Server (BES). BusinessObjects Enterprise XI 3. content delivery and report interactivity).

rendering. and the devices. Data from both servers is stored in the Mobile server database.0. Installing and Deploying BusinessObjects Mobile 15 . but little data in each row.manages user access and security policy.stores details about each synchronization operation performed by a device with business intelligence content published to the BusinessObjects Enterprise server. Note: It is recommended you plan for 2 KB of memory per user that connects to the mobile server. The BusinessObjects Mobile server comprises two servers: • Mobile authentication server -. it is best to design documents to fit the constraints of mobile device displays. the Mobile server. This information can be used as source data for reports on your mobile user activity. Introducing BusinessObjects Mobile How BusinessObjects Mobile works 2 BusinessObjects Mobile server The Mobile server is installed on the corporate intranet and passes requests and answers between the BusinessObjects Enterprise server and Mobile clients. BusinessObjects Mobile server database The BusinessObjects Mobile server database stores data on user activity and the status on synchronization between the BusinessObjects Enterprise server. The Mobile client application enables business intelligence content access. so there are a lot of rows. BusinessObjects Mobile supports a subset of the database platforms and versions supported by BusinessObjects Enterprise XI 3. It is also triggers selected server actions on documents such as refresh or drill. However. BusinessObjects Mobile client The Mobile client is a J2ME application that must be download to each mobile device. It contains one row for every record on the device for each user. and records user logs. BusinessObjects Mobile can read any Web Intelligence document or Crystal report and most Dashboard and Analytics gauge analytics. • Mobile job server -. A pre-configured Apache Derby database is delivered with BusinessObjects Mobile. and navigation from a mobile device.

see: http://support. an alert can trigger a sound. The application includes server components designed to work on the following platforms: • Microsoft Windows For detailed information about platform requirements for each of the BusinessObjects Mobile supported platforms. Crystal Reports and supported analytics on the mobile device. Depending on the device. see: http://support.com/documentation/supported_platforms/default.0. The Mobile client application also allows you to subscribe to alerts on documents that have been modified on the server or have alerters configured.com/documentation/supported_platforms/default.asp. Supported alerts include alerts on the device when: • the server document is modified • a data condition is met when the server document is modified • the schedule of a document is executed The alert mechanism allows the display of an alert description and a link to the related document on the device. The communication between the Client Application and the BusinessObjects Enterprise Server is through a secured proprietary transport protocol.businessob jects. Alerts also enable users to store the document related to the alert on the device.2 Introducing BusinessObjects Mobile How BusinessObjects Mobile works The Mobile client also supports secured local storage for downloading and storing local copies of Web Intelligence documents. Related Topics • BusinessObjects Mobile deployment checklist on page 20 • Device prerequisites and device type support on page 17 • Setting up the Mobile Administration database on page 32 • Deploying with a BlackBerry Enterprise Server (BES) on page 33 Supported Platforms The BusinessObjects Mobile application is delivered as a plug-in to BusinessObjects Enterprise XI 3.asp. vibration or flashing light on the screen.busi nessobjects. 16 Installing and Deploying BusinessObjects Mobile . For the latest list of supported platforms and devices.

Installing and Deploying BusinessObjects Mobile 17 .0 deployment. you can deploy a proxy server to handle communication between the BusinessObjects Enterprise server and client devices Related Topics • How BusinessObjects Mobile works on page 14 • Recommended deployment architecture on page 21 Device prerequisites and device type support For the list of supported platforms and devices see: http://support.com/documentation/supported_platforms/default. 3G+ or EDGE networks. What's new in this release This release of BusinessObjects Mobile introduces powerful new features to improve your business intelligence deployment for mobile users.busines sobjects. Introducing BusinessObjects Mobile What's new in this release 2 Related Topics • Server requirements on page 17 • Server-side installation on page 27 Server requirements BusinessObjects Mobile is delivered as an add-on to an existing BusinessObjects Enterprise XI 3. If you are not.asp. To leverage functionality designed specifically for mobile users. the best performance is experienced on 3G.0: • Mobile server (composed of an authentication server and a job server) • Database server that logs user activity and provides information on the synchronization of data between the BusinessObjects Enterprise server and devices • If you are deploying the application to BlackBerry devices users. Business Objects recommends that you include the BlackBerry Enterprise Server (BES) in your deployment. it is necessary to deploy the following server components on top of BusinessObjects Enterprise XI 3. Although BusinessObjects Mobile can work on data infrastructures like GPRS.

0. New client features • Provides the ability for users of mobile devices to work offline. Comparing versions 1 and 2 Mobile version 1 Mobile version 2 Based on XI Release 2 Based on XI 3. without being connected to the server. alerting. • Works as an add-on to BusinessObjects Enterprise XI 3. • Delivers new integrated server components for: security. where changes compared to a previous version of the document are highlighted. on documents stored locally on the device. New administration features • The server database tracks user and device activity.2 Introducing BusinessObjects Mobile What's new in this release New server features • Uses Business Objects SDKs (Web Intelligence report Engine SDK and Crystal Enterprise SDK) instead of Web Services.0 Uses Web Services Uses SDK Works with any J2ME MIDP/CLDC de. and synchronization with the BusinessObjects Enterprise server. • Allows mobile users to leverage the new tracking feature in Web Intelligence documents. Works only with BlackBerry devices vices Related Topics • BusinessObjects Mobile overview on page 10 18 Installing and Deploying BusinessObjects Mobile . • Allows users to subscribe to alerts that notify the device of specific modifications to documents and document alerters. • Supports interaction with Crystal reports.

Installing and Configuring BusinessObjects Mobile 3 .

6.0 server 4. Optional: if you are deploying a proxy server to enable communication between the mobile server and devices.0.asp. Deploy the web application (war file). Set up the Mobile server database and configure the connection. Start the Mobile job server (VMS). Optional: if your deployment includes a BlackBerry Enterprise Server (BES) then you need to set up the BES connection and activate the BES push listener and configure the BES IT policy. 1. Start the Mobile authentication server (VAS). configure and deploy the proxy server. 7. 2. Visit the Business Objects Supported Platforms web site at: http://sup port. Optional: enter the configuration for the BlackBerry Enterprise Server (BES) if you are including a BES in your deployment. Optional: install and configure the OTA download page on a corporate web server. 3. Add the required MIME types to the application server. Refer to the BusinessObjects Enterprise XI 3. start the MDS.0 Installation and Configuration Guide for more information.businessobjects.3 Installing and Configuring BusinessObjects Mobile BusinessObjects Mobile deployment checklist BusinessObjects Mobile deployment checklist This checklist provides an overview of the steps you need to accomplish to complete a successful installation and deployment of BusinessObjects Mobile. 20 Installing and Deploying BusinessObjects Mobile . Configure the Mobile server (both the authentication and job servers). Install and configure BusinessObjects Enterprise XI 3. b. 8. Install the BusinessObjects Mobile server components on: • a dedicated server • the BusinessObjects Enterprise XI 3. 11. 12. 5. It is recommended you read this checklist before beginning the installation procedure.com/documentation/supported_platforms/default. 10. 9. so that device users can download the Mobile client application Over-The-Air: a. Optional: if your deployment includes a BlackBerry Enterprise Server (BES).

• Deploy BusinessObjects Mobile server components and client OTA delivery web application together on a dedicated server. You can choose to enable communication between mobile devices and the BusinessObjects XI 3. we recommend that you read the documentation on BusinessObjects Mobile overview and How BusinessObjects Mobile works. Several deployment scenarios are supported for BusinessObjects Mobile: • Deploy BusinessObjects Mobile server components and client OTA delivery web application together on the BusinessObjects XI 3. Installing and Configuring BusinessObjects Mobile Recommended deployment architecture 3 Related Topics • Server-side installation on page 27 • Installed file description and location on page 25 • Server-side configuration on page 30 • Deploying the client OTA download web application on page 36 Recommended deployment architecture Note: Before planning your deployment architecture for BusinessObjects Mobile.0 server. • Deploy BusinessObjects Mobile server components and client OTA delivery web application on separate servers.0 server via a third-party proxy server inside your corporate DMZ or a BlackBerry Enterprise Server (BES). Installing and Deploying BusinessObjects Mobile 21 .

3 Installing and Configuring BusinessObjects Mobile Recommended deployment architecture Related Topics • Deploying with a BlackBerry Enterprise Server (BES) on page 33 • How BusinessObjects Mobile works on page 14 • Deploying Mobile server components on page 22 • Deploying the client OTA web application components on page 23 Deploying Mobile server components Deploying the client OTA web application is optional. do not install the war file containing the OTA delivery web application. do so on the same server as the mobile server or on a separate server. If you do want to install the client OTA delivery web application. 22 Installing and Deploying BusinessObjects Mobile . To prevent having the client application available to device users in this way. Business Objects recommends that you install the Mobile server components on a dedicated server for performance and stability reasons.

which includes: • jar files: java archives containing the code Installing and Deploying BusinessObjects Mobile 23 . To deploy the client OTA web application. and select only the Mobile server components for install.do not install the war file containing the OTA delivery web application. BusinessObjects recommends that you deploy the client OTA web application on the BusinessObjects Enterprise XI 3. which are installed by default: • the Mobile server package. Then run the setup again on the server on which you are deploying the client OTA web application. run the BusinessObjects Mobile setup on the desired server and select all components for install. do so in either a distributed or combined installation. Installing and Configuring BusinessObjects Mobile Installation package contents 3 Related Topics • Deploying the client OTA download web application on page 36 • Deploying the client OTA web application components on page 23 Deploying the client OTA web application components Deploying the client OTA web application is optional.0 server to leverage the wdeploy tool to deploy automatically the client OTA web application. To configure this deployment. Related Topics • Deploying the client OTA download web application on page 36 Installation package contents The BusinessObjects Mobile setup is approximately 300 MB in size. you install the BusinessObjects Mobile server components and the client OTA web application on the same server. In a combined installation. you install the BusinessObjects Mobile server components and the client OTA web application on separate servers. To prevent making the client application available to device users. In a distributed installation. To configure this deployment. run the BusinessObjects Mobile setup on the server that you use to host the mobile server components. It includes the following packages.

gif: Nokia report authoring skin • images/SymbolFail: Fail report alerts icon • images/SymbolPass: Pass report alerts icon • images/SymbolWarning: Warning report alerts icon • images/TrendGreenUp: TrendGreenUp report alerts icon • images/TrendRedDown: TrendRedDown report alerts icon • images/TrendYellowDown: TrendYellowDown report alerts icon • images/TrendYellowFlat: TrendYellowFlat report alerts icon • images/TrendYellowUp: TrendYellowUp report alerts icon • (There are a variety of 3D versions of these same images also included in the zip file) 24 Installing and Deploying BusinessObjects Mobile .biar: Sample Reports for MoBI_Test_DB • ReportSamples/MOBI_Test_DB: Sample Microsoft Access database • Images folder: Mobile device visuals for report authors The Images folder contains a folder with two images of a Nokia or a Blackberry screen that authors can use as a design backdrop in Web Intelligence as well as a folder of alert icons authors can use in their reports.jad) • Documentation files: • the administrator guide: xi3_mobile_admin_xx.gif: Blackberry report authoring skin • images/skin_Nokia.unv: Sample Universe for MoBI_Test_DB • ReportSamples/MOBI_Test_Report Samples.txt: About images for report design • images/skin_Blackberry.pdf: About this test database and reports • ReportSamples/MOBI_Test_Universe.3 Installing and Configuring BusinessObjects Mobile Installation package contents • cod files: archives containing the code • the Mobile server database • the Mobile server • the signed client applet (MobiBB. • images/README_Images.pdf • the device user guide: xi3_mobi_admin_xx.pdf • ReportSamples folder: Sample database and reports for testing • ReportSamples/README_ReportSamples.

• the Mobile client OTA download web archive (.zip file contains an HTML version of the BusinessObjects Mobile User Guide that you can deploy on the OTA site for device user access. Related Topics • Deploying the client OTA download web application on page 36 • Installing alert and status icons for Web Intelligence documents on page 28 • Installing background images as templates for device screens on page 29 Installed file description and location After a successful installation of BusinessObjects Mobile server components. These pages should be made available to your mobile users via a web server. • a java servlet that enables the web page to detect the OS version of the device connecting to the web page. Installing and Configuring BusinessObjects Mobile Installation package contents 3 Note: These image files for alerts icons and report skins are delivered to assist document creators to design reports optimized for display on mobile devices.war) which includes: • the client executables with a simple download Web page which enables end users to download and install the client into a Mobile device Over-The-Air (OTA). the following files are installed on the BusinessObjects Mobile server: In server: • Server\common contains: • Root key • Signed authentication key • Common configuration files keys • Common binaries (JAR files) • Server\VAS contains: • VAS (authentication server) configuration files • VAS (authentication server) binaries (JAR files) • authentication server data and logs Installing and Deploying BusinessObjects Mobile 25 . • the device user online help The mobile_user.

3 Installing and Configuring BusinessObjects Mobile Installation package contents • authentication key pair • Server\VMS contains: • VMSServer (job server) log files • VMSServer (job server) configuration files • VMS binaries (JAR files) • Server\Preinstall contains database configuration scripts for supported databases. the following options are now available from the Windows Start menu under BusinessObjects XI 3.0 > BusinessObjects Mobile: • Launch Mobile Authentication server (VAS) • Launch Mobile Job server (VMS) • Install Mobile Authentication server (VAS) as a service • Uninstall Mobile Authentication server (VAS) as a service • Install Mobile Job server (VMS) as a service • Uninstall Mobile Job server (VMS) as a service • Launch Password Scrambler The images and icons packaged with the setup are installed in the BusinessObjects Enterprise 12. the setup installs the MobileOTA. The selected components are now installed on the server.0\images directory.0\Java\application by default.war at BusinessObjects Enterprise 12. If you chose to install the client OTA web application. the image files are added to the existing directory. If you run the setup on a different server. If you installed the Mobile server components. the setup creates the BusinessObjects Enterprise 12.0. • Server\Tools contains the Password Scrambler tool to encrypt the Mobile server database administrator password. If you run the setup on the same server that is running BusinessObjects XI 3. Related Topics • BusinessObjects Mobile deployment checklist on page 20 26 Installing and Deploying BusinessObjects Mobile .0\images directory.

zip file to the Mobile server host machine and launch the BusinessObjects Mobile installer (setup. Refer to the Business Objects Supported Platforms web site at http://support. see: http://support. 3.0. check the Create log file during installation checkbox to activate logs during the setup process. Select the installation language (the default is Optionally. Accept the license agreement and click Next to proceed.com/documentation/supported_platforms/de fault. Installing and Configuring BusinessObjects Mobile Server-side installation 3 Server-side installation Installing BusinessObjects XI 3. 2.0 You need to install BusinessObjects Mobile on top of BusinessObjects Enterprise XI 3. 4. The war package delivered with the installation setup includes: • mobile_user.exe). To install the BusinessObjects Mobile server-side components and client OTA web application on a Windows server: 1.asp.businessobjects. Installing and Deploying BusinessObjects Mobile 27 .com/documentation/supported_plat forms/default.asp. Click Next to display the License Agreement.businessobjects. Extract the BusinessObjects Mobile .zip: the device user online help in HTML format • a java servlet that enables device OS detection by the web site (to download automatically the correct version of the client application) Related Topics • Deploying the war file on page 37 Installing BusinessObjects Mobile on Windows Verify that BusinessObjects Mobile supports your server platform and operating system. Click OK to proceed. Installing the Client application download page The client application download page files allow you to configure a web page that mobile users can access from their devices to download the client application. For the list of supported platforms and devices.

3 Installing and Configuring BusinessObjects Mobile Server-side installation 5. 8. Related Topics • BusinessObjects Mobile deployment checklist on page 20 • Server-side installation on page 27 • Server-side configuration on page 30 Installing alert and status icons for Web Intelligence documents The BusinessObjects Mobile download package includes eight trend and status alerting icons that can be added to Web Intelligence conditional report alerters for greater visual impact when viewed on mobile devices. Using these icons requires two steps: 1.if you want to select individual components for installation Note: Use this option if you want to conduct a distributed installation (installing the server components and the client OTA web application on separate servers).0\BusinessObjects Mobile) and click Next to proceed. Select one of the following installation options: • Typical • Complete • Custom -. You are ready to perform the server-side configuration steps appropriate to your chosen deployment scenario. The application files are installed on the server. Click Finish to complete the installation process. Make these icons available to Web Intelligence document creators by copying the icon images into the images folder of the BusinessObjects Enterprise XI program folder on the server at the following path: C:\Program Files\Business Objects\BusinessObjects Enterprise 12\images 28 Installing and Deploying BusinessObjects Mobile . 7. Select a destination location (default location is c:\BusinessObjects XI 3. 6. Enter user and organization information and select one of the availability options then click Next to proceed.

d. The server adds boimg:// as a prefix to your file name. Note: Business Objects provides two backgrounds for this purpose in the BusinessObjects Mobile download package. In the Background part of the Alert Format dialog type in the specific icon file name in the URL entry field. Select the column for the alert and open the alerts button. Set the appropriate icon on each condition of the alert by selecting the Format button on the alert condition. you need to move the icons from the Mobile server to the BusinessObjects Enterprise server so that they are available to document creators. catering to mobile users. To add icons to a conditional alerter within a report: a. If you did not install the Mobile server components on the BusinessObjects Enterprise server. directing the server to the local images directory for this image file. You can also create your own backgrounds for specific mobile devices. c. Select or create the alert you need for the data in question. If you did not install the Mobile server components on the BusinessObjects Enterprise server. Related Topics • Installing background images as templates for device screens on page 29 Installing background images as templates for device screens It is highly recommended that document creators. Installing and Configuring BusinessObjects Mobile Server-side installation 3 Note: The BusinessObjects Mobile setup installs the icon files in this directory by default. you need to move Installing and Deploying BusinessObjects Mobile 29 . use image backgrounds for target mobile devices as report design templates. 2. Install these graphics files on the BusinessObjects Enterprise server at the following location: C:\Program Files\Business Objects\Busines sObjects Enterprise 12\images Note: The BusinessObjects Mobile setup installs the background image files in this directory by default. Embedding an image of the target device in the report background provides a model of the screen size that helps design the report to fit the device constraints. b. This makes it easy to position blocks and set column widths so that the report elements fit to the device screen. 1.

• If you have a BES server.0 server or on a dedicated server. you need to configure the connection between the BES server and the Mobile server. you can install and configure a third-party proxy server to enable communication between the BusinessObjects Enterprise server on the intranet and mobile devices. you need to configure one or more of the following server connections after installation: • If your deployment does not includes a BES. and then select the Custom radio button and enter the file name of the image. Set the EXTERNAL_HOSTNAME parameter to the name of the machine that hosts so that devices can resolve the machine name to locate the mobile server. The server adds boimg:// as a prefix to your file name. go to the Background Image item in the Properties tab of Web Intelligence Java Report Panel. which tells the server to look in the local images directory for this image file. 1.config files for edit. Open the Business Objects\Mobile 12\server\VMSServer\config\server. Server-side configuration Depending on the deployment scenario you have adopted for BusinessObjects Mobile. To set the background image in a Web Intelligence document. 30 Installing and Deploying BusinessObjects Mobile .config and the Business Objects\Mobile 12\server\VAS\config\server. 2. Related Topics • To configure the Mobile server on page 30 • Deploying with a BlackBerry Enterprise Server (BES) on page 33 • Setting up the Mobile Administration database on page 32 • Deploying the client OTA download web application on page 36 To configure the Mobile server You can install the mobile server on the BusinessObjects XI 3. 2.3 Installing and Configuring BusinessObjects Mobile Server-side configuration the images from the Mobile server to the BusinessObjects Enterprise server so that they are available to document creators.

All incoming traffic is via the port you specify. 3. Installing and Configuring BusinessObjects Mobile Server-side configuration 3 For example: EXTERNAL_HOSTNAME=mobile_server. You can change the default ports by instructing the server to accept incoming traffic from a different port. The Mobile server is located on the intranet and can therefore be deployed in a firewalled configuration.do main_name. because communication between the Mobile server and client is via proprietary communication protocols.config files for edit. not HTTP.com 3. Set the BINDTO_PORT parameter to the port you want to use for traffic incoming to the Mobile server.domain_name. Open the config\server.config files in the VAS and VMSServer directories. 4.config and the Business Objects\Mobile 12\server\VMSServer\config\cluster. 2. Note: The Mobile server cannot be configured in a reverse proxy configuration however. Related Topics • Deploying with a BlackBerry Enterprise Server (BES) on page 33 • BusinessObjects Mobile deployment checklist on page 20 To change the default communication ports on the Mobile server By default. the ports through which the Mobile server communications are 11011 for the authentication server (VAS) and 11711 for the job server (VMS). Set the HOST_PORT parameter to the name of the machine that hosts your BES/MDS so that devices can locate the server. Installing and Deploying BusinessObjects Mobile 31 . Open the Business Objects\Mobile 12\server\VAS\config\cluster. If you are deploying a proxy server (not a BES). configure it to redirect communication to the port that you selected. To change the ports through which the Mobile server communicates: 1. Save and close both config files.com The Mobile server can communicate with multiple CMS. For example: HOST_PORT=MDS_server.

which stores information about user synchronizations to the server. 2. but information about user connections and synchronizations to the mobile server. user ID.businessobjects. name. IP. Setting up the Mobile Administration database Verify that your database platform and version is supported for BusinessObjects Mobile. email) • definition of mobile user groups • mobile devices (ID. which stores information about: • mobile users (ID. The BusinessObjects Mobile setup includes a pre-configured Apache Derby database that you can use with the mobile server. device ID) • the push/sync database.asp. Refer to: http://support. Restart the Mobile server. Verify that your database has at least 2 KB of memory per user in your mobile deployment. plus configuration files for other standard supported databases. This database houses the mobile authentication database and the mobile job server database. Create a database and a database admin user.3 Installing and Configuring BusinessObjects Mobile Server-side configuration 4. Configuration scripts are available for: • SQL Server 32 Installing and Deploying BusinessObjects Mobile .com/docu mentation/supported_platforms/default. The mobile administration database is made up of two major databases: • the authentication database. Run the appropriate SQL configuration scripts in the database of your choice. The mobile server database does not store user credentials. The configuration scripts delivered with the mobile setup are located at: Business Objects\Mobile 12\preinstall\VAS and Business Objects\Mobile 12\preinstall\VMSServer Note: You must run two separate configuration scripts: one for the authentication server (VAS) and one for the job server (VMSServer). including document versioning information for documents in the local store. To configure a database other than Apache Derby: 1. type. login time.

Open and edit the cluster. and click OK to run the tool. 5. Save and close the configuration files.0 > BusinessObjects Mobile > Launch Password Scrambler. Business Obejcts recommends that you deploy via a BlackBerry Enterprise Server Installing and Deploying BusinessObjects Mobile 33 . 7.EmbeddedDriver..apache. From the Start menu. Type the database administrator password in the Password Scrambler tool. Type the database admin user name in the LOGIN field. Installing and Configuring BusinessObjects Mobile Server-side configuration 3 • Apache Derby • DB2 • Oracle • MySQL 3.derby. c. 4. launch BusinessObjects XI 3./derby_db. d.config files in both the server\VAS and server\VMSServer folders and change the following parameters: a. Related Topics • How BusinessObjects Mobile works on page 14 Deploying with a BlackBerry Enterprise Server (BES) This deployment scenario is recommended if you are deploying BusinessObjects Mobile to BlackBerry users. update the other configurable database parameters: • Maximum number of simultaneous connections (Default = 30) • Initial capacity (Default = 5) 8. If you are deploying BusinessObjects Mobile to BlackBerry users. DB_DRIVER: the database driver name The default value is org.jdbc. b. Copy the encrypted password. Paste the encrypted database admin password in the PASSWORD field. The default value of the JDBC connection is: derby:. Optionally. 6. Update the mobile server configuration files to point to the mobile server database. URL: URL of the JDBC connection. The Password Scrambler Tool generates an encrypted password to protect the password in the Mobile server configuration files.

You then need to activate the BES push listener. You need to configure the connection between the BES server and the BusinessObjects Mobile server. If you change these default values. To configure the BES. open ports 11011 and 11711. Related Topics • To configure the Mobile server on page 30 Standard deployment with a proxy server This deployment scenario is recommended if you are not using the BlackBerry Enterprise server (BES) as part of of the Mobile deployment. which reconnects the BlackBerry server automatically if it cuts out while data is being processed. refer to BlackBerry documentation. The Mobile server is located on the intranet and can be deployed in a firewalled configuration. The Mobile server cannot be configured in a reverse proxy conguration however. You can configure a proxy server to enable communication between client devices and the BusinessObjects XI server. Related Topics • To configure the Mobile server on page 30 34 Installing and Deploying BusinessObjects Mobile . These are the default ports that are opened for incoming and outgoing communication with the proxy server. To configure a proxy server to allow devices to communicate with the Mobile server. you can configure a proxy server to enable communication between client devices and the BusinessObjects XI server. If you do not plan to include a BlackBerry Enterprise server in your deployment. because communication between the Mobile server and client is via proprietary communication protocols. not HTTP. The Mobile server can communicate with multiple CMS.3 Installing and Configuring BusinessObjects Mobile Server-side configuration (BES). update the proxy with the customized values you selected.

You can also configure the servers as Windows services. 2. start the MDS server before launching the Mobile servers. Once the VAS is ready. You can start the mobile servers (the Authentication and job servers) by launching them from the Start menu under: \BusinessObjects Enterprise XI 3. Always start the Authentication server (VAS) first. Use the command start2 to launch the bat. Installing and Deploying BusinessObjects Mobile 35 . A DOS window launches and displays the progression of the VAS startup. and to view documents before deploying them to real devices. you have to update the VAS/cluster.0\BusinessObjects Mobile. If you want to start the servers manually: 1. start the VMS first with the vtvmsd. Note: To use a device simulator for testing. A DOS window launches and displays a server initialization complete message when the VMS is ready.config file to enable the simulator to access the server via the BlackBerry MDS server. Use the command start2 to launch the bat. You can download simulators and instructions for deploying and configuring them from the device vendors who create them.bat in the server\VMSServer\bin file.bat in the server\VAS\bin file. Start the VAS first with the vtauthd. Installing and Configuring BusinessObjects Mobile Server-side configuration 3 To start the Mobile servers manually If your deployment includes a BlackBerry Enterprise Server (BES). Related Topics • Logging and tracking errors on the Mobile server on page 44 • Installed file description and location on page 25 To use a device simulator for testing You can use device simulators to test your deployment and connections.

you can configure an OTA download web site. The MobileOTA. Install BusinessObjects XI 3.war file includes: • a web application • a java servlet to enable device detection on the web page • the device user HTML online help files (which can be deployed on the web page) • the client application To configure the OTA web application: 36 Installing and Deploying BusinessObjects Mobile . 4. Related Topics • BusinessObjects Mobile deployment checklist on page 20 Deploying the client OTA download web application To enable device users to download to the BusinessObjects Mobile client application to their devices. Remove the version 1 application from client devices. 3.0. you can maintain a side-by-side install of BusinessObjects Mobile versions 1 and 2. 2.0 servers at the same time. migrate your mobile device users to BusinessObjects Mobile version 2: 1.0. If you have already deployed BusinessObjects Mobile version 1 on top of BusinessObjects XI Release 2. Install and configure the new Mobile version 2 server components. Disable access to the web services. If you deployed version 1 via the BES. If you are maintaining both BusinessObjects Enterprise XI R2 and XI 3. you can replace the version 1 client application with the version 2 application by using the BES server to force removal of the version 1 client and to push the version 2 client to devices.3 Installing and Configuring BusinessObjects Mobile Deploying the client OTA download web application To migrate BusinessObjects Mobile version 1 to version 2 You must first install BusinessObjects XI 3. The client package and download page is delivered in a standard SUN war file in the BusinessObjects Mobile setup.

Installing and Configuring BusinessObjects Mobile Deploying the client OTA download web application 3 • ensure that your application server is Java-compliant and supported by BusinessObjects Enterprise XI 3. Related Topics • Setting the required MIME types on the application server on page 38 • Installation package contents on page 23 • Deploying the client OTA download web application on page 36 • Deploying the war file on page 37 Deploying the war file The OTA web pages are packaged in a Web Archive (war) file.0.0 Installation and Configuration Guide • for automatic deployment using the wdeploy tool delivered with BusinessObjects Enterprise XI 3.0:BusinessObjects Enterprise XI 3. Detailed instructions on deploying web applications in war files are located in: • for manual deployments: BusinessObjects Enterprise XI 3. • manually deploy the war file (required if you installed the mobile server package on a dedicated server). • build the available web applications you have installed • create the resources and configuration files required for a specified application and then deploy the application Installing and Deploying BusinessObjects Mobile 37 . • configure the required MIME types on the application server. • use the wdeploy tool to deploy the MobileOTA.war file (only available if you installed the mobile server package on the BusinessObjects XI 3.0 server and in the BusinessObjects Enterprise installation directory).0 Installation and Configuration Guide Overview of wdeploy wdeploy can do any or all of the following: • list all the available. installed applications listed in your BusinessObjects Enterprise $INSTALLDIR\deployment\apps directory • deploy all the available BusinessObjects web applications that you have installed and BusinessObjects customized web applications developed with Developer Suite.

MIME type declarations are added at the end of <mime-map ping> list of the $TOMCAT_HOME/conf/web. wdeploy is a command-line tool for JSP environments that you can use to deploy BusinessObjects web applications.sun. See the README file for specific information or known issues.app-descriptor Cod application/vnd.rim. 38 Installing and Deploying BusinessObjects Mobile . Setting the required MIME types on the application server To deploy the OTA web archive and support download of the Mobile client application to device users. in a web server or both Note: In line with BusinessObjects Enterprise version XI Release 2 terminology. wdeploy is ANT-based with some Javascript helpers.x.xml for edit.j2me. Open $TOMCAT_HOME/conf/web.3 Installing and Configuring BusinessObjects Mobile Deploying the client OTA download web application • deploy an application whose resources and configuration files have been prepared for deployment • list all the applications that have been previously deployed in an application server • undeploy applications that have been previously deployed in an application server. add the following MIME types to the application server: Extension Mime type Jad text/vnd. this documentation uses the term web application server instead of the term application server used through version 6.xml file as follows: 1.cod Example: Setting the required MIME types in Tomcat In Tomcat.

Related Topics • Automated deployment to mobile devices on page 39 • Deploying the client OTA download web application on page 36 Automated deployment to mobile devices Depending on your deployment scenario. Client installation The BusinessObjects Mobile client is a small application that needs to be downloaded to each device. Save and close the web. There are three ways to install the client on the mobile device: • from a secured web site using Over-The-Air (OTA) provisioning.app-descriptor</mime-type> </mime-mapping> <mime-mapping> <extension>cod</extension> <mime-type>application/vnd. you can deliver the BusinessObjects Mobile client application to users: • Over-The-Air (using OTA delivery) via an internal web site page • Over-The-Air to BlackBerry devices using the push capability in the BlackBerry Enterprise Server (BES) Installing and Deploying BusinessObjects Mobile 39 . • Over-The-Air via the BlackBerry Enterprise Server (BES) to push the download to devices.xml file. Installing and Configuring BusinessObjects Mobile Client installation 3 2. Infrared).j2me. Bluetooth. USB.sun. for example.cod</mime-type> </mime-mapping> 3.MH Extensions for Mobile Application download --> <mime-mapping> <extension>jad</extension> <mime-type>text/vnd. • manually on each device via the client desktop (using. Add the following text: <!-.rim.

3 Installing and Configuring BusinessObjects Mobile Client installation Related Topics • Deploying the client OTA download web application on page 36 • Deploying with a BlackBerry Enterprise Server (BES) on page 33 40 Installing and Deploying BusinessObjects Mobile .

Setting up administration and security rights 4 .

Administrators can then easily set up security rights for mobile users. and documents using the standard BusinessObjects Enterprise security rules. This information is stored in the mobile server database that you created to log user activity and errors. refer to the BusinessObjects Enterprise Administrator's Guide. you use the standard BusinessObjects Enterprise Central Management Console (CMC).4 Setting up administration and security rights Managing security rights for mobile users and documents Managing security rights for mobile users and documents Business intelligence administrators and document creators designing documents for mobile users. Tracking user activity Administrators can track and store data on mobile users and devices across the BusinessObjects Mobile deployment. To manage mobile user and document security rights. To access documents via BusinessObjects Mobile. 42 Installing and Deploying BusinessObjects Mobile . this folder is named Mobile. device users need access rights for documents via InfoView. Typically. groups. including: • device names • IP addresses • device serial numbers • user names • user logins • time/date of connection • device types The data on device profiles and user activity can be used to provide statistical reports to fine-tune and evolve your mobile deployment. are advised to publish those documents to a folder dedicated to mobile documents. Note: For full details on setting up security rights.

Troubleshooting Information 5 .

To reload log levels You can change the server logs level without stopping the servers. Refer to the BusinessObjects Enterprise Error Message Guide for details. The log is reloaded and the server dumps a state snapshot to the VMP_DUMP channel when it encounters a suspicious condition. Open the server config files and issue the following command: vtXXXd reload_cfg. Local database access errors. 2. session errors • Networking Errors: Remote site unreachable. Cannot resolve address. To reload the log levels while the server is running: 1. You can also trigger this dump by issuing the following command: vtXXXd dump.config. Connection to application server lost To control the server level of logging. Related Topics • To trigger the log dump remotely on page 45 44 Installing and Deploying BusinessObjects Mobile .5 Troubleshooting Information Logging and tracking errors on the Mobile server Logging and tracking errors on the Mobile server The main types of server errors you need to capture in your deployment are: • BusinessObjects Enterprise errors directly reported to the Mobile client. • Mobile server errors: • Generic errors • Authentication errors: invalid credentials. edit the values in the server\com mon\config\shared.

Troubleshooting Information Tracking device errors 5 To trigger the log dump remotely The MANAGEMENT_PORT can be used to trigger a server dump or to monitor server status. Cannot find server • Local Store Errors: Cannot access local store. Out of memory You can check the logs on BlackBerry devices by pressing and maintaining the Alt key while typing lglg on the device. Do not proxy it or make it externally accessible. these ports are 11012 and 11712. The management ports are enabled to receive and process commands via TCP.specific issue? Installing and Deploying BusinessObjects Mobile 45 . By default. Cannot open document from local store. 3. Send the following command to the server via the TCP connection: dump The server writes a state dump to the logs. Standard troubleshooting tips The following questions can help you resolve errors captured in your server and device logs. To generate a server dump remotely: 1. Related Topics • To reload log levels on page 44 Tracking device errors In addition to BusinessObjects Enterprise errors and Mobile server errors that can be displayed on the device.config files in both the VAS and VMSServer directories. Open the config\server. 2. Is this error caused by: • a server.or client. Set the MANAGEMENT_PORT to the ports you want to open to receive commands via TCP. the device also displays and logs mobile client errors: • Connectivity errors: Network not available.

Ensure that all devices in your deployment can connect to the internet so they can access the Mobile server. the user can receive "open-tunnel failure" or "Network unavailable" errors. then VMS)? For detailed errors in the VAS and VMS logs.• Check the data subscription figuration of the device • Check the carrier settings (TCP) • Check the IT policy • Check the application rights (can use HTTP and socket connection) 46 Installing and Deploying BusinessObjects Mobile . Configure the device for internet access to resolve these errors. check that: • the VAS can communicate with the BlackBerry server (if you are deploying a BES) • the VMS has registered to the VAS • the client has registered to the VAS • the VMS can communicate with the BusinessObjects Enterprise server Network unavailable errors Mobile devices that connect to BusinessObjects Mobile need to be configured to access the internet.5 Troubleshooting Information Network unavailable errors • an installation/deployment issue? • a login issue? • an execution issue? Some areas to check when troubleshooting: • Is the device supported/compatible? • Can the device browser access the internet? • Can the device access BES/MDS or the proxy server? • Are the server OS/JDK version/database supported/compatible? • Did you start the servers in the right order (BES. then VAS. which can also be caused by: Cause Resolution Incorrect Network con. If TCP and APN settings are not correctly configured on the device.

Troubleshooting Information Network unavailable errors 5 Cause Resolution Incorrect connection • Mobile server name settings • Mobile port number • CMS name Device cannot connect • Device cannot connect to the BES to the Mobile server • BES cannot connect to the Mobile Server • Mobile Server cannot connect to the BusinessOb- jects XI 3.0 Server Installing and Deploying BusinessObjects Mobile 47 .0 Server • Device cannot connect to the internet or to the proxy server (if your deployment includes a proxy server) • The proxy server (if your deployment includes a proxy server) cannot connect to the Mobile Server • The Mobile Server cannot connect to the Busines- sObjects XI 3.

5 Troubleshooting Information Network unavailable errors 48 Installing and Deploying BusinessObjects Mobile .

Get More Help A .

downloads. The online documentation library has the most up-to-date version of the Business Objects product documentation. customized embedding technology. For more information. and download PDF versions. database design tools.com/services/training 50 Installing and Deploying BusinessObjects Mobile . do full-text searches.com/documentation/product_guides/ Additional developer resources http://devlibrary.businessobjects. http://www. The library is updated regularly with new content as it becomes available. in connectivities. http://support.com/support/ Looking for the best deployment solution for your company? Business Objects consultants can accompany you from the initial analysis stage to the delivery of your deployment project.businessobjects. contact your local sales office. You can browse the library contents.com/services/consulting/ Looking for training options? From traditional classroom learning to targeted e-learning seminars. and more. we can offer a training package to suit your learning needs and preferred learning style.A Get More Help Online documentation library Business Objects offers a full documentation set covering all products and their deployment. or contact us at: http://www. It also has links to a wide range of technical information including knowledgebase articles. Find more information on the Business Objects Education web site: http://www.com Online customer support The Business Objects Customer Support web site contains information about Customer Support programs and services. Expertise is available in relational and multidimensional databases. and support forums.businessobjects.businessobjects. read guides on line.businessobjects.

businessobjects. and we will do our best to ensure that your suggestion is included in the next release of our documentation: mailto:documentation@businessobjects. Get More Help A Send us your feedback Do you have a suggestion on how we can improve our documentation? Is there something you particularly like or have found useful? Drop us a line. Business Objects product information For information about the full range of Business Objects products. please contact our Customer Support experts.businessobjects.com/support/.com Note: If your issue concerns a Business Objects product and not the documentation. Installing and Deploying BusinessObjects Mobile 51 . For information about Customer Support visit: http://www.com. visit: http://www.

A Get More Help 52 Installing and Deploying BusinessObjects Mobile .

20. 39 deployment 34 Blackberry architecture 21 devices 39 automating 13. 30. 42 application 39 administration database 10 client application 14 administration tasks 6 downloading 6 alerters installing 6 download icons 28 CMC 42 alerts 11. 30. 32 repository 20 default document 11 B default folder 11 barometers 11 demos 23 BES 14. 39 database authentication server 14. 17. 39 BlackBerry distributed 20. 30 client application 27 scenarios 21 Enterprise Server 14. 39 standalone 20 Installing and Deploying BusinessObjects Mobile 53 .NET client application 14 BlackBerry (continued) installation package 23 3G 10 server 39 3G+ 10. 17 BlackBerry device 10 A C actions 11 Central Management Console 42 email 11 checklist SMS 11 installation 20 administration console 13 CLDC 10 administration Console 10 client Administration Console 17. 20. 21. 17 connection information subscribing groups 13 preconfigure 13. 21. 17.Index . 17 Apache configuring 38 D application client-side 14. 30 mobile administration 14. 20 analytics 11 Crystal Reports 11. 20.

36. 39 open-tunnel failure 46 client application 27 tracking 45 J2ME client application 14 job server 14. 30 F L features limitations 12 limitations folders features 12 default 11 Linux 16 load balancing 30 local G documents 11 GPRS 10 login GSM 10 preconfigure 13. 28 device tracking 17. 39 documents client application via wire 13.Index deployment (continued) I with BES 33 device errors icons tracking 45 for reports 23. 20 logon preconfigure 39 logs log dump 45 reload 44 54 Installing and Deploying BusinessObjects Mobile . 17. 23. 30 background images 29 configuring 30 checklist 20 document security 42 client application via OTA 13. 39 default 11 client device application 6 local 11 files installed 25 offline 11 graphics files 23 Web Intelligence 11 icons 28 drill 11 server-side 32 validating 25 web download page 23 E intranet environment 21 EDGE 10 EDGE networks 17 J email 11 errors J2ME 10. 42 images devices report templates 29 BlackBerry 39 installation 27 DMZ 20. 20. 21.

32 network unavailable 46 networks 3G+ 17 S EDGE 17 samples 23 supported 17 SDK Crystal Enterprise 14. Index M platforms (continued) Windows 16 midlet 39 ports MIDlet 14 for proxy server 30 download 27 proxy server 14. 30. 17. 17. 17 O Report Engine 14. 33 OTALoader file 23. 30 OTA 23. 39 Mobile 17 OTA web pages 37 proxy 14. 17 security 21 offline server documents 11 BlackBerry 39 open-tunnel failure servers troubleshooting 46 authentication 14. 21. 34 MIDP 10 configuring 30 MIME types 38 configure 27 mobile server R errors 44 readme 23 logs 44 report design Mobile server 17 download icons 28 mobile servers reports starting 35 Crystal Reports 11 display recommendations 12 N refresh 11 repository 14. 39 BlackBerry 14 web download page 36 database 17 OTA delivery job 14. 27. 33. 17. 30 for installation 13. 27 supported platforms 16 skins 29 smartphone 10 P SMS 11 platforms 27 speedometers 11 Linux 16 Symbian series-60 10 UNIX 16 Symbian UIQ 10 Installing and Deploying BusinessObjects Mobile 55 . 30.

42 56 Installing and Deploying BusinessObjects Mobile . 39 user tracking 17. 46 Windows 16 server installation 27 Windows CE 10 U Windows Mobile 10 UNIX 16 wire delivery user rights 42 for installation 13. 45.Index T W templates war file background images 29 deploying 37 thermometers 11 Web Intelligence Tomcat alerter icons 28 configuring 38 documents 11 tracking devices 42 tracking changes 17 troubleshooting 44.