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Marks allocation:
QUESTION 2
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4. Silence Silence, the absence of both paralinguistic and verbal cues, also serves important communicative functions. Silence communicates just as in verbal communication.
Marks allocation:
1m x 4 paralanguage = 4m
[Total: 4 marks]
QUESTION 3
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Marks allocation:
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Marks allocation:
[Total: 4 marks]
QUESTION 5
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Marks allocation:
BAHAGIAN B
QUESTION 1a
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When we call communication process, we mean all its elements constantly interact with and affect each other. It is an ongoing and dynamic process. It is hard to tell when communication starts and stops because what happened before we talk to someone may influence our interaction, and what occurs in a particular encounter may affect the future. All communication elements are interdependent. Due to its interdependency, a change in any one element causes changes in the others. ii. Interpersonal Communication is Unrepeatable, Irreversible, and Inevitable.
It cannot be prevented (is inevitable), cannot be reversed (is irreversible), and cannot be repeated (is unrepeatable). When in an interactional situation, you cannot be uncommunicative Interpersonal communication is irreversible. What you have remains communicated;
you cannot uncommunicate. In interpersonal communication, you cannot repeat exactly a specific message. The reason is simple; everyone and everything are constantly changing.
Marks allocation:
4m for points discussed in each number (i and ii) + 1m for example = 5m *Examiners required using their own judgment when awarding marks. 5m X 2 = 10m
QUESTION 1b
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Marks allocation:
4m for points discussed in any 2 strategies + 1m for example = 5m *Examiners required to use their own judgment when awarding marks. 5m X 2 strategies = 10m
[Total: 20 marks]
QUESTION 2a
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Marks allocation:
4m for points discussed in any 2 principles + 1m for example = 5m. *Examiners required using their own judgment when awarding marks. 5m X 2 principles = 10m
QUESTION 2b
Reference: Answer:
cues and the words spoken are at odds with each other. Function 3: Substituting Verbal Behaviour Non-verbal cues can substitute or replace verbal cues. Pointing at a person can single someone out. Another hand gesture lets everyone know you are OK or doing just fine. Function 4: Message Accentuation or Intensification Non-verbal cues can also be used to intensify parts of a verbal message. The voice of a speaker or the slowing down of speech stresses the meaning or importance of keywords. Function 5: Message Regulation Non-verbal cues help regulate the back-and-forth flow of person-toperson interaction. We modulate conversational turn taking with nonverbal cues through facial expression, eye contact, body gestures, posture, and tone of voice. We also send signals that we have completed talking or indicate who should start next. Function 6: Deceiving Messages Non-verbal cues can create false impressions or convey incorrect information about someone or an act. A person may purposely mislead others by doing so. A person may try to portray a happy facade when in fact he is suffering from frustration.
Marks allocation:
2m for points discussed in any 5 functions = 2m. *Examiners required using their own judgment when awarding marks. 2m X 5 functions = 10m [Total: 20 marks]
QUESTION 3a
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(d) Certain people who are set on having their ideas and only their ideas accepted may be unwilling to compromise. When this happens, the group decision-making machinery breaks down, and frequently, no solution can be agreed on. In other words, the group becomes deadlocked. (e) The decisions reached and the actions taken after a group decisions are often riskier than the individuals would have made or the actions individuals would have taken. (f) It often takes longer to reach a group solution than an individual decision. In business and industry, where time is frequently equated with money, the group can be a costly tool.
Marks allocation:
2m for points discussed in any 4 disadvantages +0 .5m for example = 2.5m. *Examiners required using their own judgment when awarding marks. 2.5m X 4 disadvantages = 10m
QUESTION 3b
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Answer:
Marks allocation:
2m for points discussed in each phase + .5m for examples= 2.5m. *Examiners required using their own judgment when awarding marks. 2.5m X 4 phases = 10m
[Total: 20 marks]
QUESTION 4a
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Stereotyping is a barrier to communication in international relations; political, economic, and social. Area 3: Timing Time is also related to diverse cultures of the world and it does affect how they communicate. The language of time is based on cultural factors that are often misunderstood by others. Area 4: Personal Space Space operates as a language just as time does. By observing the behaviour of others, you can gain some idea of their concept of personal territory, which can assist you in your attempts to communicate interpersonally.
Marks allocation:
2m for points discussed in each area + .5m for examples= 2.5m. *Examiners required using their own judgment when awarding marks. 2.5m X 4 areas = 10m
QUESTION 4b
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Marks allocation:
2m for points discussed in any 4 guides + .5m for examples= 2.5m. *Examiners required using their own judgment when awarding marks. 2.5m X 4 guides = 10m
[Total: 20 marks]
BAHAGIAN C
QUESTION 1
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Marks allocation:
4m for points discussed in each challenge + 1m for example that relate to Malaysias business environment = 5m *Examiners required to use their own judgment when awarding marks. 5m X 4 challenges = 20m
[Total: 20 marks]
QUESTION 2
Reference: Answer:
Communication outside the formal channels of an organisation is sometimes called the grapevine, a term that suggests their free-flowing style of communication in an organisation.
Marks allocation:
4m for points discussed in each structure + 1m for example that relate to Malaysias business environment = 5m *Examiners required to use their own judgment when awarding marks. 5m X 4 structures = 20m
[Total: 20 marks]