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Moammar Daoud

Amman, Jordan Amman#0799244206


Strayer University Washington DC, USA Master of Business Administration (MBA) Concentration: Marketing Strayer University Washington DC, USA Bachelor of CIS Major: Computer Network

June 2006

July 2004

EXPERIENCE Sep 2011 - Present ARAB BANK CustomerRelationship Office

Marketing bank's products and services through direct and cross selling to achieve branch goals and

increase customer base and revenue. Providing professional and high quality service that meets customers' requirements and exceeds their expectations . Developing the relationship with customers, and ensuring that customers profiles are updated. Identify customer's needs and fulfilling it with proper bank's products and services. Handle customers requests related their accounts, products and services in a profesional manner and serving all customers regardless of segment up to the level of their satisfaction. Promote and sell bank products and services to achieve the yearly set targets. Migrate customers to various channels (PB, IB, ATM, cheque deposit box, SMS). Ensure that brochures are up to date and in place. Handle effeciently custody items, keys are per custodian matrix and relevant P&P. Adhere to Branch Operating Model. Carry out any task requested by BM. BANK OF JORDAN Central Trade Services Officer

Feb 2009 - Feb 2010

Bills For Collection And Foreign L/G Dept. Processing Inward B/C , From Reception To Payment. Processing Outward B/C Until Paid. V.Good Knowlegde Of Money Transferes Related To Inward And Outward B/C.

Issuing Foreign L/G And All Related Correspondents Including Extension, Demands, Cancellation. Minor knowledge in L/C. Minor knowledge in Outward Transfers. Jan 2008 - Jan 2009 BANK OF JORDAN Sales & Services Officer

Aims to increase banks market share by ensuring high level of service and meeting the turnaround time
for various processes as laid down.

Monitors service quality indicators and takes corrective measures to ensure highest level of customer

satisfaction. Ensures all problems/complaints/queries are handled quickly, efficiently and tactfully. Drives sales of new products, ensures proper documentation of applications and tracks sales targets to achieve growth. Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks. Demonstrates Bankof Jordan core values and standards in all transactions and interactions. Specialized Company for Communication Equipment Trading (TeleFono) Sales Channel Manager Amman, Jordan

June 2007 Jan 2008

Formulate account specific marketing strategies and programs (promotion, merchandising, crew,

bundling, etc) that support the achievement of volume and sales growth targets . Leverage Specialty Retail and accounts with Brand teams and to generate mutually beneficial programs and promotions. Manage promotional activation process and accurate communication and management of marketing promotional calendar. Manage sub dealers and internal/external resources to achieve aforementioned goals Oversee post-analysis of customer performance both with and without marketing programming Maintaining the relationships with the present and potential sales channels. Developing new sales channels. Recruitment and training as well as supporting the continued success of our existing partners Submitting competition report on monthly basis. Submitting achievements report on monthly basis. NORDSTORM COMPANY, USA Sales Manager VA, USA

Nov 2004- May 2006

Responsible for recruiting and selecting service-minded sales associates. Training, motivating and developing selling staff to reach their fullest potential and to maximize business opportunities. Creating a positive work environment that results in retention and turnover reduction. Monitoring and address performance issues on a timely basis. Setting the example for great service to our customers.

Ensuring all procedures, policies, exposure standards and shortage awareness are thoroughly understood. Maintaining floor presentation standards. In conjunction with merchandise managers, planning and executing floor moves, merchandise placement and sales promotion set-up. Identifying best sellers and key items and communicating merchandise needs to buying organization. Capitalizing on business opportunities and developing strategies to impact deficient businesses. SKILLS

Computer: Microsoft Office, Statistical Process Control (SPC) software, and Internet MSWINDOWSXP,2000,NT,MSOFFICE,DRIVINGLICENC,INTERNET, TYPING ENGLISH/ARABIC,ACCOUNTING , PRESENTATION SKILLS, SALES AND MARKETING ,WEBSITE DESIGN and NETWORKING Foreign Language: Fluent in Arabic and English (Reading, Writing, and Speaking.

CERTIFIED TRAINING Certified Microsoft Systems Engineer (MCSE) Windows 2000 Track Sep 2001 Washington DC, USA Degree: Certification MCSE Bank of Jordan comprehensive certified training April 2008 LANGUAGES Fluent In ENGLISH and ARABIC