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CHAPTER 1: OPERATION S AND PRODUCTIV ITY

TRUE/FALSE 1.
Some of the operationsrelated activities of Hard Rock Caf include

designing meals and analyzingthem for ingredient cost and labor requirements. True (Global company profile, easy)

2. The production process at Hard Rock Caf is limited to meal preparation and serving customers.

False (Global company profile, easy) 3.

All organizations, including service firms

such as banks and hospitals, have a production function. True (What is operations management? moderate)

4. Operations management is the set of activities that create value in the form of goods and

servicesby transforming inputs into outputs. True (What is operations management? easy) 5.

An example of a "hidden" production function is money transfers at banks.

True (What is operations management? moderate) 6.

One reason to study operations

management is to learn how people organize themselves forproductive enterprise. True (Why study OM, easy)

7. The operations manager performs the management activities of planning, organizing,

staffing,leading , and controlling of the OM function. True (What operations managers do, easy)

8. "How much inventory of this item should we have?" is within the critical decision area

of managing quality. False (What operations managers do, easy) 9.

In order to have a career in operations management, one must have a degree in statistics orquantitative methods.

False (What operations managers do, easy) 10.

Henry Ford is known as the Father of

Scientific Management. False (The heritage of operations management, easy) 11.

Shewharts contributions to operations management came during the Scientific Management Era.

False (The heritage of operations management, easy) 12.

Students wanting to

pursue a career in operations management will find multidisciplinar yknowledge beneficial.

True (Where are the OM jobs? easy)

This is a collapser for Adult

13. Customer interaction is

often high for manufacturing processes, but low for services. False (Operations in the service

sector, moderate) 14.

Productivity is more difficult to improve in the service sector.

True (The productivity challenge, moderate) 15.

Manufacturing now constitutes the largest

economic sector in postindustrial societies. False (Operations in the service sector, moderate)

16. In the past halfcentury, the number of people employed in manufacturing has more or

less heldsteady, but each manufacturing employee is manufacturing about 20 times as much.

True (Operations in the service sector, easy) 17.

A knowledge society is one that has

migrated from work based on knowledge to one based onmanual work. False (The productiv Scribd Upload a Document

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1 CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1.

Some of the operationsrelated activities of Hard Rock Caf include designing meals and

analyzingthem for ingredient cost and labor requirements. True (Global company profile, easy) 2.

The production process at Hard Rock Caf is limited to meal preparation and serving customers.

False (Global company profile, easy) 3. All organizations, including service firms

such as banks and hospitals, have a production function. True (What is operations management? moderate)

4. Operations management is the set of activities that create value in the form of goods and

servicesby transforming inputs into outputs. True (What is operations management? easy) 5.

An example of a "hidden" production function is money transfers at banks.

True (What is operations management? moderate) 6. One reason to study operations

management is to learn how people organize themselves forproductive enterprise.

True (Why study OM, easy) 7. The operations manager performs the management

activities of planning, organizing, staffing,leading , and controlling of the OM function.

True (What operations managers do, easy) 8. "How much inventory of this item

should we have?" is within the critical decision area of managing quality. False (What operations

managers do, easy) 9. In order to have a career in operations management, one must have

a degree in statistics orquantitative methods. False (What operations managers do, easy) 10.

Henry Ford is known as the Father of Scientific Management. False (The heritage of operations

management, easy) 11. Shewharts contributions to operations management came during

the Scientific Management Era. False (The heritage of operations management, easy) 12.

Students wanting to pursue a career in operations management will find multidisciplinar

yknowledge beneficial. True (Where are the OM jobs? easy) This is a collapser for Adult

2 13. Customer interaction is often high for manufacturing processes, but

low for services. False (Operations in the service sector, moderate) 14.

Productivity is more difficult to improve in the service sector. True (The productivity challenge, moderate) 15.

Manufacturing now constitutes the largest economic sector in postindustrial societies.

False (Operations in the service sector, moderate) 16. In the past halfcentury, the

number of people employed in manufacturing has more or less heldsteady, but each manufacturing

employee is manufacturing about 20 times as much. True (Operations in the service sector, easy) 17.

A knowledge society is one that has migrated from work based on knowledge to one based

onmanual work. False (The productivity challenge, easy) 18.

Productivity is the total value of all inputs to the transformation process divided by the total valueof the

outputs produced. False (The productivity challenge, easy) 19.

Measuring the impact of a capital acquisition on productivity is an example of multifactorproductivi ty.

False (The productivity challenge, moderate) 20. Ethical and social dilemmas arise

because stakeholders of a business have conflicting perspectives. True (Ethics and social responsibility, easy) {AACSB:

Ethical Reasoning} MULTIPLE CHOICE 21. At Hard Rock Caf, tasks that reflect

operations or operations management includea. designing mealsb. testing meals (recipes)c. analyzing

meals for the cost of ingredientsd. preparing employee schedulese. all of the above

e (Global company profile, easy) 22. An operations task performed at Hard Rock Caf isa.

borrowing funds to build a new restaurantb. advertising changes in the restaurant menuc. calculating

restaurant profit and lossd. preparing employee schedulese. all of the above d (Global company

profile, moderate) 3 23. Operations management is

applicablea. mostly to the service sectorb. to services exclusivelyc. mostly to the manufacturing sectord. to all firms, whether

manufacturing and servicee. to the manufacturing sector exclusively d (What is operations

management? moderate) 24. Which of the following are the primary functions of all

organizations? a. operations, marketing, and human resourcesb. marketing, human resources, and finance/account

ingc. sales, quality control, and operationsd. marketing, operations, and finance/account inge. research and

development, finance/account ing, and purchasing d (Organizing to produce goods and services, moderate)

25. Budgeting, paying the bills, and collection of funds are activities associated with thea.

management functionb. control functionc. finance/account ing functiond. production/ope rations functione.

staffing function c (Organizing to produce goods and services, moderate) 26.

Which of the following would not be an operations function in a fast-food restaurant?a. advertising and

promotionb. designing the layout of the facilityc. maintaining equipmentd. making hamburgers and friese.

purchasing ingredients a (Organizing to produce goods and services, moderate) 27.

The marketing function's main concern is witha. producing goods or providing servicesb. procuring

materials, supplies, and equipmentc. building and maintaining a positive imaged. generating the demand for the

organization's products or servicese. securing monetary resources d (Organizing to produce goods and

services, moderate) 28. Reasons to study Operations Management includea.

studying why people organize themselves for free enterpriseb. knowing how goods and services are

consumedc. understanding what human resource managers dod. learning about a costly part of the

enterprisee. all of the above d (Why study OM? moderate) This is a collapser for 728x90

This is a collapser for 728x90 This is a collapser for Adult This is a collapser for 728x90

This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90

This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90

Test Bank for Heizer Operations Management 9e Download this Document for FreePrintMobile

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ity challenge, easy) 18.

Productivity is the total value of all inputs to the transformation

process divided by the total valueof the outputs produced. False (The productivity challenge, easy)

19. Measuring the impact of a capital acquisition on productivity is an example of multi-

factorproductivi ty. False (The productivity challenge, moderate) 20.

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. True (Ethics and social

responsibility, easy) {AACSB: Ethical Reasoning} MULTIPLE CHOICE 21.

At Hard Rock Caf, tasks that reflect operations or operations management includea. designing mealsb. testing

meals (recipes)c. analyzing meals for the cost of ingredientsd. preparing employee

schedulese. all of the above e (Global company profile, easy) 22. An operations task performed

at Hard Rock Caf isa. borrowing funds to build a new restaurantb. advertising changes in the restaurant

menuc. calculating restaurant profit and lossd. preparing employee schedulese. all of the above

d (Global company profile, moderate)

3

23.

Operations management is applicablea. mostly to the service sectorb. to services exclusivelyc. mostly to the manufacturing

sectord. to all firms, whether manufacturing and servicee. to the manufacturing sector exclusively

d (What is operations management? moderate) 24.

Which of the following are

the primary functions of all organizations? a. operations, marketing, and human resourcesb. marketing,

human resources, and finance/account ingc. sales, quality control, and operationsd. marketing, operations, and

finance/account inge. research and development, finance/account ing, and purchasing d (Organizing to produce

goods and services, moderate) 25.

Budgeting, paying the bills, and collection of funds are

activities associated with thea. management functionb. control functionc. finance/account ing functiond.

production/oper ations functione. staffing function c (Organizing to produce goods and

services, moderate) 26.

Which of the following would not be an operations

function in a fast-food restaurant?a. advertising and promotionb. designing the layout of the facilityc. maintaining

equipmentd. making hamburgers and friese. purchasing ingredients a (Organizing to produce goods and

services, moderate) 27.

The marketing function's main concern is witha. producing

goods or providing servicesb. procuring materials, supplies, and equipmentc. building and maintaining a

positive imaged. generating the demand for the organization's products or servicese. securing

monetary resources d (Organizing to produce goods and services, moderate) 28.

Reasons to study Operations Management includea. studying why people organize themselves for free

enterpriseb. knowing how goods and services are consumedc. understanding what human resource managers dod.

learning about a costly part of the enterprisee. all of the above d (Why study OM? moderate)
This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for Adult This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90 This is a collapser for 728x90

Test Bank for Heizer - Operations Management 9e

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Ymerej Recnepsleft a comment the answer for problem 110 is wrong. in the solution table the labels for capital and utilities are mixed up therefore is capital not labor the one that has the greater increase.

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