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Freedom of Information request web & social media use

Contact information
Given name: Surname: Address: Postal address: Email address: Consent: Craig Thomler 31 Wearing Street Higgins ACT 2615 As above foiaustralia@gmail.com I hereby give my consent for correspondence regarding this Freedom of Information request to be undertaken by email.

Telephone number: 0411 780 194

Request background
This request seeks information on the use of web browsers and social media by Australian Government agencies. This information is useful to the public and to organisations seeking to engage with Australian Government agencies and statutory bodies as it clarifies any limitations in approaches or technical architecture. For example Organisational websites designed for use in modern web browsers may not be viewable as intended within agencies that use old and superseded web browsers. Organisations using online video or social media services to share important information may have to consider alternative mechanisms to engage agencies that block these services. This request has been sent to all Australian Government agencies and bodies eligible for FOI, as listed in the Office of the Information Commissioner FOI Annual Report for 2010-11, Appendix L: Agencies and Ministers subject to the FOI act as at 1 July 2011 1. If your organisation has received multiple requests, due to having subagencies and committees listed separately in the Office of the Information Commissioner's list, they may be responded to in a consolidated manner. The information and correspondence received through this FOI request will be published on a public site (www.foiaustralia.net.au not yet live), together with a list of FOI contacts for Australian Government agencies for the use of the public, vendors, other agencies and the media. This information will be made freely available to the public to support citizens and organisations to contact and engage Australian Government agencies. A Creative Commons By Attribution copyright will be applied to the information. Additional FOI requests may be undertaken to clarify information or seek updates on information provided by respondents.

Office of the Information Commissioner FOI Annual Report for 2010-11, Appendix L: Agencies and Ministers subject to the FOI act as at 1 July 2011: http://www.oaic.gov.au/publications/reports/FOIAR_10-11/Appendix%20L%20-%20Agencies%20and%20ministers%20subject%20to %20the%20FOI%20Act%20as%20at%201%20Jully%202011.pdf

Request response approaches


This FOI request may be responded to through completing the questions on the following pages and emailing to the contact details provided. Alternatively an electronic response mechanism has been provided for a more rapid and streamlined response by agencies once all information is at hand. The electronic response mechanism is at: https://www.surveymonkey.com/s/FOI_request_web_and_social_media_use This mechanism includes identical questions to the following pages, with the addition of an agency information page to allow correlation of responses with requests to specific agencies. It does not include this page, however uses question logic and other online techniques for rapid response to this request, therefore the pagination of questions differs from the following pages. The elctronic response mechanism does include an Agency details section such that responses via the mechanism can be correlated with the agencies to which an FOI request were made.

Web browsers
1. Which web browsers are currently mandated and/or supported for use by your agency's staff when using agency supplied IT equipment as specified below? (Please enter Y, Yes or tick applicable web browsers or supply by email a copy of the documentation on your Standard Operating Environment detailing this information) Note: While some agencies may regard this as confidential, please note the web browser type and version can, in most cases, be detected by any website visited by your staff.
Web browser/version Microsoft Internet Explorer 6.x Microsoft Internet Explorer 7.x Microsoft Internet Explorer 8.x Microsoft Internet Explorer 9.x Netscape 7.x Netscape Browser 8.x Netscape Navigator 9.x Mozilla 1.x Mozilla Firefox 1.x Mozilla Firefox 2.x Mozilla Firefox 3.x Mozilla Firefox 4.x-8.x Mozilla Firefox 9.x Mozilla Firefox 10.x Opera 6.x Opera 7.x Opera 8.x Opera 9.x Opera 10.x Opera 11.x Safari 1.x Safari 2.x Safari 3.x Safari 4.x Safari 5.x Google Chrome 1.x-3.x Google Chrome 4.x-8.x Google Chrome 9.x-16.x Used on desktop PCs Used on laptop PCs Used on tablet devices Used on mobile phones

Other (please specify which browsers are in use) :

Web browsers (continued)


2. Does your agency have any plans approved by senior management or your Minister to change the web browser(s) officially supported for use by your agency's staff within the next twelve (12) months? (Please tick the applicable answer) 2a. Yes No

If yes, which web browser(s) does your agency plan to decommission and which web browser(s) will replace them. (Please respond by platform as below) Desktop: Laptop: Tablet: Mobile phone:

2b.

If no, does your agency have any plans approved by senior management or your Minister to change the web browser(s) supported officially for use by your agency's staff in a time frame longer than twelve (12) months? (Please tick the applicable answer) Yes No

Social media
3. Does your agency have a specific policy related to staff use of social media channels, whether on an official, professional or personal basis? (Please tick all applicable answers) A social media policy approved by the agency and/or Minister is in place and has been promoted to staff A social media policy approved by the agency and/or Minister is in place but has not yet been promoted to staff A draft social media policy has been developed and is the process of being reviewed/approved The agency has no social media policy but plans to develop a social media policy in the next twelve (12) months The agency has no social media policy and no plans to develop a social media policy in the next twelve (12) months The agency has informed staff of APSC Social Media guidance The agency has informed staff of AGIMO Social Media guidance The agency has other policies (not specifically a social media policy) which apply to social media use Other (Please specify):

4.

If your agency has an approved social media policy for staff, has it been published publicly on your website, as part of any other public material or in a public announcement? Yes No

4a.

If yes, please provide the web link to your agency's approved social media policy, or email a copy of your approved social media policy as part of your response to this FOI request.

Social media (continued)


4b. If no, does your agency plan to publicly publish your social media policy and, if so, when? 5. Yes by date: No reason for not publishing:

Does your agency provide guidelines and/or training material to staff to support their use of social media channels, whether on an official, professional or personal basis? Yes No

6.

If your agency provides social media guidelines and/or training material for staff, have these guidance/training materials been published publicly and/or shared with other agencies? (Please select at least one answer) Published publicly Shared with other agencies No

6a.

If published publicly, please provide the web link to your agency's guidelines and/or training material, or email a copy of these materials as part of your response to this FOI request.

6b.

If not published publicly, does your agency plan to publicly publish your agency's guidelines and/or training material, and if so, when? Yes by date: No reason for not publishing:

Social media (continued)


7. Has your agency conducted any reviews or surveys regarding or including questions regarding social media use by your staff? 7a. Yes No

If yes, have the results or raw data for these reviews or surveys been published publicly on your website, on data.gov.au, as part of any other public material or as a public announcement? Yes No

7b.

If yes, please provide the web link to your agency's approved social media policy, or email a copy as part of your response to this FOI request.

7c.

If no, does your agency plan to publicly publish the results and/or raw data and, if so, when? Yes by date: No reason for not publishing:

Social media (continued)


8. Has your agency used social media services in the following activities? (Please indicate all that apply and name each of the specific social media services used, ie: agency operated blogs or forums, third party blogs or forums, social networks such as Facebook or Twitter, social sharing sites such as YouTube, SlideShare or Flickr, etc)
If Yes, which social media services were used

Activity Monitoring citizen, stakeholder and/or lobbyist views and activities Operating an information campaign For a public consultation process For a stakeholder or other restricted access consultation process For engaging with journalists and media outlets For stakeholder engagement or collaboration For engagement or collaboration with other government agencies For policy or services co-design Responding to customer enquiries/comments/complaints Other type of activity

9.

Which public social media accounts are officially operated by your agency on an ongoing basis and/or are currently operating on a temporary basis or have been operated and discontinued by your agency in the last twelve (12) months? This includes, but is not limited to, Twitter accounts, Facebook pages, YouTube channels, FourSquare accounts, blogs (including GovSpace), wikis, forums, groups (including Govdex). Please include the name and web address for each active public social media account.

Staff access to social media


10. Does your agency currently block or 'coach' access to any social media services for any of your staff using departmental IT equipment? (Coached access refers to where a staff member is presented with an intermediate screen indicating that they have limited time for personal access to the specific site, needs specifically to be aware that their usage of the site may be monitored or that they may see inappropriate content before allowing them to proceed to view a site) Yes No

10a. If yes, which of the following social media services and/or categories may currently be accessed by your staff on either an open or 'coached' basis to all or some of your staff?
Social media services and/or categories Facebook Myspace Google Plus LinkedIn GovLoop APS OzLoop Google Groups Yahoo Groups Ning Twitter Yammer Social Text YouTube Vimeo Foursquare Govdex Govspace Blogger Wordpress.com Forums/bulletin boards All blogs Personal blogs Wikis Map services (Google Maps, Bing Maps, etc) Open to all staff Coached access to all staff Open to selected staff Coached access to selected staff

10b. If no, is your agency planning to block any or all access to social media services in the next twelve (12) months for any or all of your staff using departmental IT equipment? 11. Yes No

Is your agency planning to unblock any or all access to social media services in the next twelve (12) months for any or all of your staff using departmental IT equipment? Yes No