Cloud-based Computing
Presentation Outline

 Benefits of Cloud-based Computing
 What s important to know before adopting any Cloud

 Understand the Cloud Challenges

 Cloud Migration Decision Framework
 Public vs. Private Cloud  Exploring cloud opportunities within the hospitality industry.

 Reduce cost  Paid incrementally saving organization money
 On Demand Capabilities  Organization can store more data than on a private computer system.  Highly Automated  No longer IT personnel need to worry about keeping software up to date




 Flexibility  Cloud-based computing offers flexibility on demand services that can not be offered through past computing methods
 Mobility  Employees can access their data where ever they are and when ever they want, using the device they like most. They are not bind by company forced systems  Allow IT to shift focus  No longer having to worry about control servers updates and other computing issues , organization will be free to concentrate on innovation.

What is Important to Know !

 Architecture  Not all clouds are capable of handling all architectures. Older applications might not be cloud-ready.  Reliability  This is a primary concern. Understands vendor approach to reliability and verify that it fits our business strategy  Availability  Beyond reliability there s the issue of availability. Under normal operating conditions you should be able to downgrade availability to pay less for none critical application.

 Monitoring  Important to have both reliability and availability, companies should be able to monitor the health of every Hardware device and service ….(24/7)  Performance & Bandwidth  Any deficiency in either one can negatively affect user experience. Guarantee performance and speed results.(SLA)  SLAs  All the above should be defined with the same sort of commitments as provided by an internal SLA.

 Reporting  It is important to be clear on what statistics you want and what Vendors are able to provide.  Capacity  You should determine that the Vendor you are considering has the capacity to handle your anticipated future growth.  Security  Three based security should be provided

 Security  Three based security should be provided:  Company-based security. Application security, intrusion detection and prevention, spam , virus filters..  Role-based security: defining access privilege policy.  Transport-based policy, your cloud should be accessible via VPN.  Help Desk  For critical applications , 24/7 help desk should be available with escalation capabilities.

 Back-up  Understand the back-up mechanism and ensure they are adequate for our business needs  Disaster Recovery  It is important to explore worst case scenarios and determine if you can achieve acceptable recovery.  Regulatory compliance  You must ensure that the cloud you are using will not jeopardize your industry or company compliance.

 IT Role  Moving to cloud will not eliminate IT role . It is important to define ahead of time your IT department new responsibilities.

Decision Framework for Cloud Computing Migration
 Moving your systems or applications to the cloud is not
simply a way to cut costs and reduce budgets, but it has to be considered as a way to get more value from the existing

IT investment. The following present s a strategic
perspective for planning cloud migration

Select - Plan
• Identify which IT services to move and When • Identify sources of value for cloud migration .(efficiency, innovation, agility..) • Determine Cloud readiness: Security, market availability, technology life cycle.

Provision Deliver
• Aggregate Demand when possible

• Shift IT mindset from assets to services.

• Ensure Interoperability and integration with IT portfolio.
• Contract effectively • realize value by decommissioning legacy assets.

• Build new skills set as required.
• Actively monitor SLAs

• Re-evaluate vendor and service model periodically to maximize benefits.

Public vs. Private

Public vs Private
• Offering a huge range of affordable services • Easiest to launch • Affected by security and licensing issues. • Shared infrastructure and resources

• It can be precisely tailored to an organization environment. • Allows you to retain control over your data • It requires fair amount of skills and internal restructuring • On demand services to a single organization from a shared pool of computing and storage resources.

Public OR Private ?
Public • Take Advantage of production cloud offering • Take advantage of standard environment that are accessed online. • Looking to utilize infrastructure for a hosted solution that doesn’t require excessive customization • Project that require massive storage. Private • Organization that need to maintain total security and control • Organization that need to ramp up a particular project that has specific needs. • Organization that want to run a highly specific applications • Organization with a project that requires a cloud specific environment

H ybr id Flip Between Private & Public

Understand Cloud Business Challenges
 Interoperability
 The ability for organizations to easily move their applications and data within cloud platforms or within an organization enterprise platform to the cloud

 Portability
 Interoperability is the successful communication between platforms; however portability is the ability to use system in multiples hardware or software environments.  Portability is more related to the application codes, the services used by the application on the cloud

What stands in the way of seamless interoperability and portability is standard. All providers should be on the same page, and should use the same protocols.

Understand Cloud Business Challenges


 Security  Single Identity – using the same security tools and user identity tools which will work on both enterprise platform and Cloud platforms.  Same tools set that can function across existing programs and multi-cloud providers.  Providers Lock-in


Hospitality Cloud
    Centralized E-mail and collaboration services We’ve build disaster recovery site and remote storage. We’ve used web hosting solutions. We’ve built Multi-property PMS clusters .

 Cloud infrastructure .  MPLS to connect our hotels Multi-property PMS .  Managed storage services as disaster recovery.

Built on CAPEX model , Managed by IT central team and charged back to the hotels

Provided as a service from an environment similar to a private cloud

Private Cloud

Online surveys • Guest satisfaction survey • Employee satisfaction surveys

Service Center Solution • IVR solution • Quality Management Solution

Business Intelligence • Revenue analysis • Reporting • Forecast

eDistribution • Internet Booking Engine • Central Reservation • Call Center Module


Hotel’s on site systems





Criteria Comparison Chart
100% 90% 80% 70% 60%

90% 72%

40% 30% 20% 10% 0%



Cost Analysis Accumulated Fees for 5 years
4.5 4 3.5 3 2.5 OPEX 2 1.5 1 0.5 0 Year1 Year2 Year3 Year4 Year5 CAPEX


Online surveys

Service Center Solution

Business Intelligence

CRS – e.Distribution

Email & Collaboration

Call Center – IVR Solution

Corporate VPN Network

Internet Booking Eng.

Online surveys

Service Center Solution

Business Intelligence

CRS eDistribution

Email & Collaboration

Call Center – IVR Solution

Corporate VPN Network

Internet Booking Eng.

HR system

Table Management



Property Based Application

Online surveys

Corporate web site
Call Center – IVR Solution Table Management CRM PMS – M.PMS CRS – e.Distribution Internet Booking Eng.

Email & Collaboration

Business Intelligence

HR system

Corporate VPN
Service Based IT Package
10 Properties

 It is important to create a realistic cloud strategy based on today’s capabilities, not the hype of a distant future.  It is very important to focus on how we can determine which applications fit in the cloud and why?  We’ should always consider the risk and liability issues inherent in cloud computing.


Samir Abi Frem Corporate Vice President Information Technology Rotana Hotels

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