INTRODUCTION

McDonald's is one of the best-known brands worldwide. This report shows how McDonald's continually aims to build its brand by listening to its customers. It also identifies the various stages in the marketing process. Branding develops a personality for an organisation, product or service. The brand image represents how consumers view the organisation. Branding only works when an organisation behaves and presents itself in a consistent way. Marketing communication methods, such as advertising and promotion, are used to create the colours, designs and images, which give the brand its recognisable face. At McDonald's this is represented by its familiar logo - the Golden Arches. Marketing involves identifying customer needs and requirements, and meeting these needs in a better way than competitors. In this way a company creates loyal customers. The starting point is to find out who potential customers are because not everyone will want what McDonald's has to offer. The people McDonald's identifies as likely customers are known as key audiences

There are a limited number of customers in the market. To build long term business it is essential to retain people once they have become customers. Customers are not all the same. Market research identifies different types of customers. These examples represent just a few of McDonald's possible customer profiles. Each has different reasons for coming to McDonald's. It is their needs that determine the type of products and services offered, prices charged, promotions created and where restaurants are located. In order to create a marketing strategy that will enable the needs of the key market to be met, the strengths and weaknesses of the organisation must first be identified and analysed. The analysis will examine thefollowing parts of the company’s business: • The company’s products and how appropriate they are for the future • The quality of employees and how well trained they are to offer the best service tocustomers • The systems and how well they function in providing customer satisfaction e.g.marketing databases and restaurant systems • The financial resources available for marketing.

Most products go through a life cycle which sees them eventually decline. The type of marketing undertaken and the resources invested will be differen t depending on the stage a product has reached. At any time a company will have a portfolio of products. they are combined with the opportunities and threats in the market place. The important thing to remember when offering menu items to potential customers is that there isa huge amount of choice available to those potential customers with regard to howand where they spend their money. the launch of a new product will typically involve television and other advertising support. product. and will continue to do so. What is fashionable and attractive today may be discarded tomorrow. weaknesses. Marketing continuously monitors customers’ preferences. However. threats. Care is taken not to adversely affect the sales of an existing option by introducing a new option which will cannibalise its sales. Market research establishes exactly what this is. McDonald’s has introduced new products and phased out old ones over time. Therefore McDonald’s places considerable emphasis on developing a menu which customers want. (4*4 Ps)(Positioning/Branding) •Product •Price •Promotion •Place The four Ps The marketing mix is the combination of price.opportunities. I.Once the strengths andweaknesses are determined. promotion and place that successfully markets a product to focus of McDonalds. Price must match the customers' idea of what the product is worth. McDonald’s knows that sales of products on its menu will vary at different points in their lifecycle. Some . In order to meet these changes.Product The product must be what the customer wants and has to be changed as tastes change. This is known as SWOT analysis strengths. each in a different stage of its cycle. The business can then determine what it needs to do in orderto increase its chances of marketing Range of marketing strategy options. For example. customers’ requirements change over time.

exhibitions. Customers draw their own mental picture of what a product is worth. One of the methods employed is advertising. using poster sites and in the press for example in newspapers and magazines. telemarketing. It is imperative that the messages communicated support each other and do not confuse customers. point of sale display. For example. etc. A further potentially adverse consequence of price reduction is that competitors match the lower prices resulting in no extra demand. A product is more than a physical item. iv. Place . The danger of using low price as a marketing tool is that the customer may feel that a low price is indicative of compromised quality. Price The customer’s perception of value is an important determinant of the price charged. to reach a single professional woman with income above a certain level. To advertise to mothers with families. What distinguishes advertising from other marketing communications is that media owners are paid before the advertiser can take space in the medium.door drops. it may be more effective to takeadvertising space in cinemas during Disney films. ii. For example. Promotions The promotions aspect of the marketing mix covers all types of marketing communications. radio. seminars. demonstrations. This means the profit margin has been reduced without increasing the sales iii. it may be better to take an advertisement in Cosmopolitan than Woman’sOwn. This may be supported by in-store promotions to get people to try the product and a collectable promotional device to encourage them to keep on buying the item. A thorough understanding of what the brand represents is the key to a consistent message. in cinema. loyalty schemes. readers or listeners are and how closely they resemble the targetaudience. it also has psychological connotations for the customer. merchandising. It is important when deciding on the price to be fully aware of the brand and its integrity. sometimes known as‘above the line’ activity. The skill in marketing communications is to develop a campaign which uses several of these methods in a way that provides the most effective results. Other promotional methods include sales promotions. direct mail.of McDonald’s options are growing in popularity while arguably the Big Mac is at the maturity stage. online. Advertising is conducted on TV. The right media depends on whothe viewers. TV advertising makes people aware of a food item and press advertising provides more detail.

It explains what marketing actions and resources will be used and how they will work together. reaching the target audience and creating awareness in the marketplace. They can be related to market share. This type of feedback allows the company to change plans and allows flexibility. The Service of the company allows customers to Choose and purchase Food and services at their own convenience. It is not under the position to advertise to build its market it is under the customers perception and have a good priority for McDonalds. The results of marketing strategy can be measured and tracked immediately because the measurements of the performance .and tested. measured. Once marketing objectives have been established. The marketing strategy is the statement of how objectives will be delivered. is not just about the physical location or distribution points for products. as an element of the marketing mix. Evaluation of Marketing Strategy Strengths and weaknesses Strengths McDonalds is relatively inexpensive when compared to the ratio of cost against the reach of the other fast foods. sales. with intermediate targets showing progress along the way. It encompasses the management of a range of processes involved in bringing products to the end consumer. The marketing strategy is the tool that lays out how marketing objectives will be achieved. the next stage is to define how they will be achieved. guide marketing actions and are used to measure how well a plan is working. Results can be analysed regularly to see whether objectives are being met. determine which service orofferings are more appealing to the audience. Nearly all aspects of its marketing strategy can be traced. Long-term objectives are broken down into shorter-term measurable targets. Marketing objectives The marketing strategy will be planned to meet clear objectives. structured series of classroom and onthe-job training programme. The company has developed a learning culture geared towards service excellence through its comprehensive. McDonalds have the advantage of appealing to consumers in a medium that can bring results quickly. Therefore.Place. which McDonald’s uses as milestones along the way. Mcdonalads have the ability of measuring statistics easily and in expensively. Therefore. It can reach wide Customers for a small fraction of traditional advertising budgets. Objectives communicate what marketers want to achieve.

The faster service of the company makes the customer to retrieve their hunger faster.of the employees are tracked for customer needs. Technology Technology is a key element in ensuring a company's success. Since McDonald's is one of the world's most well-known and valuable brands and worlds leading food service retailer the company must target on . the company must concentrate in all factors listed below. This makes time saving and less work for the employees in McDonalds. Such measurement cannot be achieved through any advertising. with no lapse in service time. there must be simple changes in the service in order to achieve the customer’s appreciation. This provides the attraction to the customer for their regular visit. (RESEARCH MORE ON THIS AREA) Marketing Functions to be developed McDonalds must develop in the functional are as that is listed below in order to achieve its marketing objectives. •Provide faster service • Technology functions •Customer satisfaction •Research and development activities Provide faster service The success of McDonald's is built upon the success of the service provided by the employees. more vegetables or no sauce in burgers) to meet dietary needs. The Company must provide many automated machines for good and faster service. Customers can also easily customize their menu order (for example. This is the main functional aspect which the company has to consider for their good marketing perception and for the customer satisfaction. In the case of service McDonalds must be straight forward and more active to the customers.

All parts of its organisation then have to work together to ensure that the strategy reaches its objectives. The no minimum order requirement should demonstrate the commitment to always be relevant to our customers lifestyles. Once the marketing strategy is in place.the technology wise like automated machines for service sector and preparing food machines faster. Market research should supply the company with all the information they require about consumers preferences. Once the marketing strategy is in place. this is going to be cost effective for the company. Moreover. McDonald’s has to ensure that this is done within the confines of a tightly controlled. Customers craving for aMcDonald’s meal can easily call anytime without even having to place a minimum order. It is all about the customers and how Mcdonalds can offer quality. . various responsibilities are given to different individuals so that the plan can be implemented. Research and Development Activities McDonalds need to examine how their rivals are adapting their prices and products to meet the consumer’s needs. A surcharge fee should not continue to apply. Systems are put in place to obtain market feedback which measure success against short-term targets. how well the rivals are selling and what marketing strategies they are using. whether they buy certain products. various responsibilities are given to different individuals so that the plan can be implemented. As a result. managing its day to day operations is a major challenge and that the information and communications technology requirements and infrastructure should be well placed. tasty food at great value and convenience. Customer satisfaction McDonald’s must always listen and understand the customer’s lifestyle needs. Quantitative data and Qualitative data’s must be developed in the form research activities. what design features are preferable and what kind of retail outfits are most frequently used for purchasing certain food products. marketing budget. All parts of its organisation then have to work together to ensure that the strategy reachesits objectives. McDonald's uses market research information to build a marketing strategy.

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