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Title Project Manager / Software Implementation

Primary Skills Project Management for Software Implementation and Customization

Location US-MI-Grand Haven Posted Oct-06-11 RESUME DETAILS 8 Professional Profile -- IT Project Manager / Software Implementation • Results-driven, highly-adaptable professional with 19 years of experience in the computer software industry, 7 of those as a Software Implementation Project Manager. • Proficient in team leadership to manage software implementations to be delivered on time and within budget. • Maintain ongoing communications between the project champion(s) and management throughout the project to ensure the necessary commitment for a successful project. • Unit, functional and user acceptance testing experience to insure the software is working as designed and designed to meet the expectation of the customer. • Experienced with project scheduling, risk assessment and managing project expectations including project scope creep. • Able to manage staff both on and off-site utilizing various project and software tracking tools. 8Professional Experience 4 QA Project Manager (April 2011 -- Sept. 2011) Foremost/Farmers Insurance, Caledonia, Michigan Worked in a contracting position to manage the software testing department staff and schedules, improving processes and procedures to effectively test software for the business department. • Provided input into the master schedule for the testing effort required to

4Senior Software Developer (October 1996-April 2002) Gomembers. they contact me as needed to contract and assist them with various projects. 4Consultant / Project Manager (June 2009 -. billing. and achievement of revenue targets.. subscriptions. Inc.. documentation and tracking to verify that the problem is quickly and easily resolved. Illinois Successful Project Manager for Gomembers..html). Proficiency in explaining and demonstrating technical concepts and procedures to customers of all computer skill levels sustained customer satisfaction throughout each of their projects and led to these requests. Testing experience of small. telephone. in part. record keeping. producing test matrixes to execute functional tests as well as executing regression testing. Oversaw project management responsibilities for over 200 clients. coordination of personnel and capital resources across multiple projects. Herndon. • Consulted customer regarding system down problem. and notification functions. Defect identification.000+ each in revenue). to specific customer requests for personal assistance in implementing their projects. Successful testing included the testing staff attending design meetings. Illinois Maintained an excellent relationship with Gomembers.). A successful turnaround and completion with restoration of customer confidence in the product and company and customer retention resulted in every case. medium and enterprise level software packages to verify the software is working as Chicago.gomembers. determining the cause and providing the solution • Assisted staff and provided knowledge in regarding historical information for numerous customers. 4Project Manager (April 2002-May 2009) Gomembers. Advance to Project Manager was due. and on-site technical support . Virginia Created and implemented custom software for a multitude of associations across the country to comprehensively manage member databases including registry. Inc. an enterprise level software deployment. • Analyzed and resolved issue with the donations system not calculating correctly. staff utilization. Assigned rescue of specific distressed projects. Supported prior contracts with on-line.April 2011) CDC Software (Gomembers Inc. one of the largest association software companies in the United States (http://www. • Coordinate meetings with another department to escalate resolution to a recurring problem. Oakbrook. • Created and managed the day-to-day schedule to successfully test releases of the software used to manage insurance processing. Responsible for client interaction from project inception to completion. Project Manager for large customers (organizations representing over $100.

. Modified existing applications to execute specific custom functions per customer requests. 4Programmer/Analyst (March 1990-July 1996) Fitness Management Corporation. Office. Outlook. developed and implemented programs utilized in supplemental modules to AZ*Ware software to perform a great variety of functions including file maintenance. 4Western Michigan University. Accounting (1989). administrative and telemarketing departments for corporate division to automate processes company-wide. Certifications ISTQB (International Software Testing Qualifications Board) Certified Software Tester.000 in revenue). database functions. CRM. and Front Page. 8Computer Skills 4Desktop Application Software: Microsoft Project. currently pursuing PMP Certification.(over $500.. Michigan Created custom programs for accounting. Member. GoTo Meeting On-line Meetings. Upgraded and converted old client data to integrate with newly created or modified software products. expected Spring 2012. West Bloomfield. server access and a multitude of other technological applications. Designed mail log input and tracking program. and Convio On-line Broadcast Email. 4Programming Languages: COBOL. hardware systems. Conducted customer training both on-site and on-line in company and custom software. Dynamics. PDK. Project Management Institute. Excel. edits and deletes. Grand Rapids: Pursuing Master's Degree in Computer Information Systems. Java 8Education 4Grand Valley State University. Citrix. Business Information Systems. Established on-line user instructional tutorials for all newly launched program systems. contract processing. Transoft USQL. Created. Developed and improved COBOL programs for interaction with Jared graphics package to produce weekly/monthly sales and productivity graphs. updates. HTML. Minor. . collections. Provided ongoing project management for over 40 clients. Lotus Notes. PC Anywhere. refund log input and tracking system and payable receipt system. Kalamazoo: Bachelor of Business Admin. 4Post-Graduate: ISTQB (International Software Testing Qualifications Board) Certified Software Tester.