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Kevin S.

Cell: 408-621-5580 Email:

Accomplished and Goal-Orientated Experienced in Workstation Rollouts and Operating System Imaging Excellent trouble shooting and technical support abilities Productivity Improvement Excel in developing and motivating highly focused teams Experienced in various Microsoft operating systems Ability to provide technical help

NETWORKING: Cisco Router Cisco Switch (UCS 6140 XP) Cisco / Linksys Catalyst Switch (3560G) Ethernet Fibre channel Virtual Private Network (VPN) RDP (Terminal service) Private / Public Networking Network maintenance and upgrades SOFTWARE: VMware vSphere Client Cisco UCS CIMC, UC Manager HP SmartStart HP System Management, iLO Adobe Tools (Dreamweaver, Photoshop, Flash) MS SQL Server 2005 / 2008 MS Office 2000 / 2003 / 2007 / 2010 MS Visual Basic 2008 / 2010 McAfee Antivirus LSI Mega Raid HARDWARE: Cisco UCS C210, C250, C460 (M1 M2) HP Proliant DL320, DL380, DL580 HP SAN StorageWorks MSA

OPERATING SYSTEMS: Windows 7, Vista, XP, 2000, 98, 95 - Premium (Home), Professional (Business), Ultimate Windows Server 2003 Ent, 2008 DC Ubuntu, OpenSUSE, Mint, Debian, Fedora Mac OS X VMware ESX 4.0

Cisco Systems Inc. San Jose, California System Administrator / Database Coordinator

September 2010 ~ October 2011

Perform hardware, software and network upgrades for the Department of Service Bureau Solutions to access programs on MS Windows 2003, and 2008 Enterprise Edition based network. Responsible for implementing and maintaining system security and configurations of 60 department servers while providing IT support (24x7), to include planning, software and hardware configuration to a staff of 20 end users. Analyze information to determine, recommend, and plan layout for types of computers and peripheral equipment modifications to existing systems. Install and configure virtual machines using vSphere while providing IT support (both hardware and software) to all end users to ensure efficient system usage. Maintain dark network and switch for daily backups while monitoring public network traffic flow meter. Manage IP throughout six departments: CVCM, Service Bureau, BIT, P&D, US Channel distribution, ITCS; distributing limited IPs to each machine / virtual machines. Provide regular monthly system maintenance for MS Windows servers and providing support for any hardware failures (i.e., memory, HDDs, fan, MB, Power Supply, CPU). Created SQL backup / maintenance plans to appropriately recover data.

Wells Fargo Bank, Saratoga, California Customer Service Representative

January 2008 ~ September 2010

Adhered to operational controls (legal, corporate, and regulatory procedures). Resolved customer complaints/issues promptly and effectively. Supported the teller line to effectively identify referral opportunities and improve overall customer experience.

Abercrombie and Fitch, Santa Clara, California Store Manager

September 2006 ~ December 2007

Closing responsibilities: reconciled cash drawer, batched out credit card transactions, prepared deposits and the following business days cash drawer. Managed a staff of 40, and as many as 60 on peak seasons. Maintained inventory of stock and compiled data entry.

Covexxan. San Jose, California Information Technology Support Specialist

June 2005 ~ August 2006

Assembled/disassembled hardware, software, and touch screen monitor to Medical PCs and Tablet PCs. Communicated with Technicians and sales Representatives. Installed operating system software and finger print readers to components. Debugged/serviced customer (hardware and software) issues. Created purchase/sale orders and other documents to complete process. Shipped/received an average of 30 products/supplies to various carriers. Redesigned a simple internal layout. Utilized statistical data analysis methods to solve product manufacturing problems.

San Jose State University ~ San Jose, California Currently pursuing a BA in Economics