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October 27, 2011
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential Information October 2011 v. 2.5
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TABLE OF CONTENTS
PART ONE: OVERVIEW
1.1 PURPOSE OF THIS DOCUMENT 1.2 BENEFITS OF MEMBERSHIP IN THE CISCO NETWORKING ACADEMY 1.3 OVERVIEW OF THE CISCO NETWORKING ACADEMY COMMUNITY 1.3.1 DESCRIPTION OF CISCO NETWORKING ACADEMY ROLES AND RESPONSIBILITIES 1.4 BECOMING A MEMBER OF THE CISCO NETWORKING ACADEMY 3 3 4 4 6
PART TWO: POLICIES
2.1 OVERVIEW OF CISCO NETWORKING ACADEMY POLICIES 2.2 CISCO ACADEMY 2.3 INSTRUCTOR TRAINING CENTER 2.4 ACADEMY SUPPORT CENTER 2.5 ACCREDITED CAREER COLLEGE INSTITUTIONS 2.5.1 ACCREDITED CAREER COLLEGE CISCO ACADEMY 2.5.2 ACCREDITED CAREER COLLEGE INSTRUCTOR TRAINING CENTER 2.5.3 ACCREDITED CAREER COLLEGE ACADEMY SUPPORT CENTER 2.6 RELATED POLICIES 2.6.1 CISCO’S POLICY ON NON-SUPPORT OF TERRORISM 2.6.2 CISCO’S POLICY ON COPYRIGHT 2.6.3 CISCO’S POLICY ON MARKETING 2.6.4 CISCO’S POLICY ON PRIVACY 7 8 9 10 12 12 12 12 12 12 13 13 14
PART THREE: ADDITIONAL INFORMATION
3.1 CONTINUOUS IMPROVEMENT OF EDUCATIONAL QUALITY 3.1.1 QUALITY REPORTING 3.1.2 DECOMMISSIONING 3.1.3 INACTIVE STATUS 3.2 RECOGNITION 3.3 GUIDELINES FOR IMPROVING ACADEMY PERFORMANCE 3.4 INSTRUCTOR TRAINING POLICIES AND GUIDELINES 3.4.1 INSTRUCTOR QUALIFICATION GUIDELINES 3.4.2 INSTRUCTOR TRAINER QUALIFICATION GUIDELINES 3.5 TERMS AND DEFINITIONS 15 15 16 16 16 16 17 17 20 22
© 2011 Cisco Systems, Inc. All rights reserved. Cisco Confidential Information October 2011 v. 2.5
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the delivery and quality of the curriculum is the same: • Single login • Easy to use technology • Global quality standards • Local and global support contacts and resources Transparency—Expectations of Cisco Networking Academy members are clear and easy to understand: • Clear quality metrics • Defined roles and responsibilities • Easy access to reports • Locator tool and community ratings Recognition • • • • Cisco Networking Academy membership also has the following additional benefits. which are made available to support technical and programmatic issues. 2. but from the collective knowledge of the entire community. the continuous improvement of educational quality. 1. which includes: • Collaborative technology platform. enabling collaborative learning and encouraging sharing best practices • Peer-to-Peer Support and Recognition • Direct feedback to Cisco Consistency—No matter where in the world a Cisco Academy is located. All rights reserved.PART ONE: OVERVIEW 1.1 Purpose of this Document The purpose of this document is to help member institutions succeed as part of Cisco Networking Academy. including the various options institutions have for engaging in the community.5 Page 3 of 24 .000 educators instructing 1 million students in 165 countries that utilize Cisco certified course curricula. and to promote high quality instruction as well as positive student outcomes. including: • Access to all course curricula—available in several languages • Access to Packet Tracer and instructional gaming • Support from the Global Support Desk—24 hours a day. Inc. Cisco Confidential Information October 2011 v.000 academies. 365 days a year • Integrated Learning Management System • Equipment and certification discounts © 2011 Cisco Systems.2 Benefits of Membership in the Cisco Networking Academy Cisco has put in place an extensive array of support mechanisms for community members. These benefits also include: Academic Excellence—Cisco Networking Academy is made up of more than 10. with over 20. The Cisco Networking Academy’s academic excellence is largely a result of: • Highly qualified instructors • Technically accurate curriculum and online assessments • Ongoing instructor professional development • Robust selection of teaching and learning resources Global Community—Cisco Networking Academy community members benefit not only from support from Cisco. This document identifies the framework and support mechanisms for participating in the Cisco Networking Academy community. as well as the policies required of all members.
Cisco Academies will select Instructor Training Centers as needed to provide training to their instructors. All rights reserved. 2. Institutions can sign up to become a Cisco Networking Academy program member as one or more of the following institution types: To go directly to the section about policies. Cisco Confidential Information October 2011 v. please click on the appropriate institution type: Cisco Academy: Institutions that teach students Instructor Training Center: Institutions that train Cisco Academy Instructors Academy Support Center: Institutions that support a Cisco Academy throughout their lifecycle All Cisco Academies are required to align with an Academy Support Center as part of their onboarding process.3 Overview of the Cisco Networking Academy Community Cisco Academies are a part of a network of diverse educational institutions that are free to choose from a global ecosystem of Academy partners for their support. training. All members within this network are empowered to be Cisco Networking Academy leaders. Cisco Academies • Teach students networking principals and skills using the Cisco Networking Academy curriculum and tools • Adhere to all Cisco Academy policies Instructor Training Centers • • • • • • • Train and authorize new and existing NetAcad Instructors (those who teach students) Create ongoing instructor professional development (IPD) opportunities on a transactional and/or subscription basis Create and share instructor resources online Help NetAcad Instructors they train understand equipment lab needs for associated curriculum Assist NetAcad Instructors they train with setting up their labs Assist in answering instructors’ technical curriculum or lab questions Adhere to all Instructor Training Center policies Academy Support Centers The role of an Academy Support Center is to promote sustainability and success of its aligned Cisco Academies. and value-added products and services. For more information about the terms and definitions used in this document. and outlines how the community works together to promote thriving institutions and student success.1 Description of Cisco Networking Academy Institutions Roles and Responsibilities This section describes the basic functions of each role within the Cisco Networking Academy community. 1. This is accomplished by: © 2011 Cisco Systems. The following section describes the roles and responsibilities of each Cisco Networking Academy institution. Academies are free to change Support Center alignment if they choose. as well as the guidelines which are meant to help improve an institutions’ performance and enhance community participation.5 Page 4 of 24 .3. Inc. please click here.• • Ongoing Instructor Professional Development (IPD) materials and resources Academies enabled to monitor and manage their own success and sustainability with additional quality monitoring and management by Cisco 1. Transparency and consistency bind the community together as does collaboration and engagement. Community members are encouraged to review the policies that apply to each membership type.
Encourage community usage within regional area • • Cisco • • • • Academy Support Centers may offer other services in addition to the baseline services listed above. Help Academies understand and utilize new tools. (For more information see Continuous Improvement of Educational Quality. Assist Academies with finding training and setting up their classroom.. curriculum and operational discussions To qualify as an Academy Support Center. institutions must commit to offering all of the following baseline services: 1.• • • • • • Assisting with the onboarding process for new Cisco Academies Localizing and disseminating all critical communications Building awareness and offering training to increase understanding and usage of available and updated resources and tools from Cisco and Academy partners Assisting academies that directly request support Contributing to the online community discussion boards to help connect members to available resources and the latest program information Encouraging Academies to share best practices and engage in student success. Align with Academies to provide support b. When an institution fulfills more than one role. and online delivery system Provide quality tools and support for Cisco Academies. and Instructor Training Centers. Inc. c. Encourage usage of the survey tools f. Localize critical operational communication from Cisco. Onboarding New Academies a. Assist Academies with the yearly Membership Agreement renewal process e. For example: • An Instructor Training Center can also be a Cisco Academy (which means it would train instructors and teach students). The above list is not exhaustive. assessments. 2. There are other possible role combinations. Cisco Confidential Information October 2011 v. curriculum. it is necessary for that institution to abide by the policies for each role it fulfills (i. such as the Academy Success Dashboard d. Adhere to all Academy Support Center policies Support Instructor Training Centers and Academy Support Centers and nurture the community Develop and maintain program.5 Page 5 of 24 . Academy Support Centers. An example could be communication about changes to the voucher program. such as learning management systems and community spaces 2. if an © 2011 Cisco Systems. Showcase best practices with academies g. • An Academy Support Center can also be an Instructor Training Center (which means it would fulfill the role of Academy Support Center as well as train instructors). All rights reserved.e. including ordering equipment c. Assisting Academies find available information resources and tools b. Ongoing Support for Academies a. Provide Administrator Orientation to the Academy Contact and the NetAcad Success Lead(s) d.) Provide other foundational resources to Cisco Academies: • Ongoing Instructor • Technical Support • Program Support Professional • Data Sharing • Equipment Discounts Development • Marketing Support • Educational Channel • Global Support Desk • Student Discount for Instructors Certificates It is possible for an institution to fulfill multiple roles within Cisco Networking Academy if it is qualified. Assist Academies with the use and navigation of tools key to the operation of the program.
4 Becoming a Member of the Cisco Networking Academy To become a member of the Cisco Networking Academy community all institutions must go through the onboarding process. the institution must focus on the development of a sustainable business model.5 Page 6 of 24 . signing the applicable membership agreement (or agreements if the institution is taking on multiple roles).Academy Support Center is also an Instructor Training Center it must adhere to all of the Academy Support Center and Instructor Training Center policies listed in this document. 2. If the candidate institution is in discussions with the Cisco Area Academy Manager and is able to meet and adhere to the policies contained in this document. and sign the Cisco Academy Membership Agreement. when an institution fulfills multiple roles it will be asked to accept all the associated membership agreements. and reviewing and agreeing to the policies applicable to their membership type listed in the Policies section. Academy Support Center An Academy Support Center candidate is identified by Cisco as an institution that can provide operational support to its aligned Cisco Academies. 1. an interested institution is either contacted by or contacts Cisco or an Academy Support Center. Instructor Training Center An Instructor Training Center candidate is identified by Cisco as an institution that can provide high quality instructor training and technical support for instructors. A determination is made by Cisco on the suitability of the interested institution to participate in Cisco Networking Academy based on the interested institution’s ability to meet and remain in compliance with all applicable policies in this document. Cisco Academy To become a Cisco Academy. the candidate institution will sign an Instructor Training Center Membership Agreement. A Cisco representative will be responsible for reviewing and approving the application. A representative of the candidate institution will fill out an online application. All rights reserved. Cisco Confidential Information October 2011 v. Whether an institution fulfills a single role or multiple roles. review the policies in this document. the candidate institution will sign an Academy Support Center Membership Agreement. © 2011 Cisco Systems. which includes a review of the application.) Additionally. If the candidate institution is in discussions with the Cisco Area Academy Manager and is able to meet and adhere to the policies contained in this document. Inc.
For the avoidance of doubt. Several support processes are in place to promote and ensure compliance. if an Academy Support Center is also an Instructor Training Center.) Non-Compliance Compliance with applicable Cisco Networking Academy policies is required for member institutions. the Instructor Training Center Membership Agreement. and sign the appropriate documentation for each type of institution.. Inc.PART TWO: POLICIES 2. 2. Noncompliant institutions are required to return to compliance within 90 days. Instructor Training Centers.5 Page 7 of 24 .1 Overview of Cisco Networking Academy Policies All instructional. and Academy Support Centers.e. the foregoing does not limit Cisco’s right to terminate the relevant membership agreement it has with an institution in a shorter time frame per the terms of that agreement. quality. it must adhere to the policies. meet the qualifications. Failure to regain compliant status may result in loss of membership privileges and access. At this time there are no exceptions to these policies. When an institution fulfills more than one role. Scope The applicable policies listed in the next section must be adhered to by all Cisco Academies. Compliance The Cisco Networking Academy policies listed below are essential in ensuring the high quality delivery of Networking Academy offerings. The policies described below promote and ensure the high-quality and consistent delivery of Cisco Networking Academy offerings in more than 160 countries reaching nearly 1 million students annually. and the Academy Support Center Membership Agreement. and administrative staff at Cisco Networking Academy institutions should be familiar with the policies applicable to their institution in this document. All rights reserved. © 2011 Cisco Systems. Cisco Confidential Information October 2011 v. The policies in this manual form part of the Cisco Academy Membership Agreement. it is necessary for that institution to abide by the policies and sign the appropriate membership agreement for each role it fulfills (i. Joining Cisco Networking Academy and accepting the appropriate membership agreement indicates a binding commitment to adhere to the policies set forth in this document.
Cisco Academies must ensure that all courses meet the following criteria: 1) Instructor led 2) Not less than 70 hours in duration 3) Not less than 3 weeks in duration All Cisco Academies must be aligned with an Academy Support Center to ensure the Cisco Academy’s direct access to operational support. 8. Cisco Academies must assign the roles of NetAcad Contact and NetAcad Success Lead to at least one individual. 13. By becoming a member of the Cisco Networking Academy program. (Please see Instructor Training Guidelines. and privacy rules. Cisco Confidential Information October 2011 v. 6. (Please see Continuous Improvement of Educational Quality) Cisco Academies must ensure that the NetAcad Contact. Cisco Academies must ensure that student results are recorded in the online Grade Book including online final. 12.* Cisco Academies must review their own quality Academy Success Dashboard and take appropriate action as defined in the Continuous Improvement of Educational Quality section. in an effort to improve their career and economic opportunities. 4. All rights reserved. 3. marketing. 9.2 Cisco Academy A Cisco Academy is an institution that teaches students necessary networking principles and skills using the Cisco Networking Academy curriculum and tools. (See Related Policies.5 Page 8 of 24 . © 2011 Cisco Systems. Policy 1. member institutions are agreeing to participate in the recognition aspect of the program. 2. 11. course feedback.) Cisco Academies must ensure that only registered students are permitted to have access to assessments (both online and skills based) to maintain the integrity of the Cisco Academy. 5. and graduation status. Inc. 10. Cisco Academies must ensure that their instructors successfully complete training and assessment in a Cisco Academy course prior to teaching that course.2. 7. Cisco Academies that do not offer at least one class every 24 months will be deemed inactive. (See Related Policies. and a NetAcad Instructor complete Academy Orientation.) Cisco Academies must accept the online (or other) Membership Agreement (a) upon joining the Networking Academy and (b) every 3 years thereafter.) Cisco Academies must ensure access (or remote access) to equipment in line with course guidelines—to support skills based learning and assessment. Institutions must be approved by Cisco to become a Cisco Academy. Cisco Academies must adhere to Cisco copyright. 2. skills assessment. NetAcad Success Lead. All Cisco Academies must adhere to all of the following policies in order to maintain membership in the Cisco Networking Academy community. Cisco Academies must comply with Cisco’s policy on Non-Support of Violence and Terrorism.
All rights reserved.) Instructor Training Centers must post service offering schedules online on at least a quarterly basis. but not limited to. (See Related Policies. 6. 2. marketing. (Please see Continuous Improvement of Educational Quality Process. Institutions must be approved by Cisco to become an Instructor Training Center. Cisco Confidential Information October 2011 v. © 2011 Cisco Systems. 4. and answering NetAcad Instructors’ technical curriculum or lab questions for the year following their instructor training course. Cisco suggests that the NetAcad Contact should review the remaining term of their Cisco Academy Membership Agreement when entering into such contracts. Policy 1. some information. * Please note. 2. member institutions are agreeing to participate in the recognition aspect of the program.) Instructor Training Centers must assign the roles of Instructor Training Center Contact to an individual. Academies are expected to work with their Academy Support Center and/or the Global Support Desk. (See Related Policies. Instructor Training Centers must comply with Cisco’s policy on Non-Support of Violence and Terrorism. All individuals associated with a Cisco Academy must accept the Website Usage Agreement.14. By becoming a member of the Cisco Networking Academy program. This information may include basic performance indicators in order to ensure that the Cisco Academy is supported effectively. including. 3. 2. 5. Instructor Training Centers must adhere to Cisco copyright. All Instructor Training Centers must adhere to all of the following policies in order to maintain membership in the Cisco Networking Academy community.) Instructor Training Centers must accept the online (or other) Membership Agreement: (a) upon joining the Networking Academy and (b) on a yearly basis thereafter.3 Instructor Training Center An Instructor Training Center is an institution that provides training for and approves new and existing NetAcad Instructors.5 Page 9 of 24 . Cisco Academies may engage in a fee for service contract with their Academy Support Center and/or their Instructor Training Center. Instructor Training Centers that do not offer at least one class during a 12 month period will be deemed inactive. Other responsibilities of Instructor Training Centers are: creating and sharing instructor resources online. Instructor Training Centers are also responsible for creating ongoing instructor professional development opportunities on a transactional and/or subscription basis. After the first year. helping Instructors they have trained understand equipment lab needs and assisting them in their lab setup. Inc. NetAcad Contact and Success Lead name and email information may be shared with the Academy Support Centers in order to enable the Academy Support Center to contact the Cisco Academy to provide the academy with relevant Academy Support Center support. and privacy rules.
building awareness and offering training around available and updated resources and tools from Cisco. 9. Netlab access—not simulators). 10. *Instructor Training Centers may engage the Cisco Academies they support in fee for service contracts. This is done by: the onboarding process for new Cisco Academies. 2. Provide Administrator Orientation to the NetAcad Contact and the NetAcad Success Lead(s) d. Instructor Training Centers must maintain or exceed a specified rating threshold for customer satisfaction annually. Academy Support Centers also contribute proactively to the online community discussion boards to help connect members to available resources and the latest program information as well as encourage Academies to share best practices and engage in student success. including ordering equipment c.. Assist Academies with finding training and setting up their classroom. institutions must commit to offering all of the following baseline services: Onboarding New Academies and Members a..5 Page 10 of 24 . Inc. To qualify as an Academy Support Center. synchronous. and operational discussions. 2. Instructor Training Centers must have access to lab/equipment current with curriculum requirements and provide multiple environments available for instructor training (i. as defined in the Instructor Training Guidelines. and other members. Cisco will share this metric with each ITC. curriculum. 11. Cisco Confidential Information October 2011 v. Ensure each instructor and instructor trainer has a hands-on or equivalent equipment learning experience (e.e. Academy partners. asynchronous.g. Align with Academies to provide support b.7. All individuals associated with an Instructor Training Center must accept the Website Usage Agreement. distance. Cisco suggests entities should review the remaining term of their Instructor Training Center Membership Agreement when entering into such contracts. localizing and disseminating all critical communications.4 Academy Support Center The role of an Academy Support Center is to promote sustainability and success of its aligned Cisco Academies. Assist Academies with navigating Academy Connection and the “New Home Experience” Ongoing Support for Academies and Members © 2011 Cisco Systems. or remote). Instructor Training Centers must ensure that instructor trainers meet the following qualifications. blended distance learning (BDL). 8. and assisting academies that directly request support. 12. All rights reserved. Cisco will be testing in this area and once the threshold for each country has been determined. Instructor trainers must: • Have a valid industry certification aligned to curriculum (or equivalent where a Cisco certification does not exist) • Pass the Networking Academy qualification process (see Instructor Trainer Training Guidelines) • Teach at least one instructor training course per year OR lead at least one professional development activity* Instructor Training Centers must maintain a minimum of two instructor trainers associated with the Instructor Training Center per chosen curriculum(a).
a. 10. Help Academies understand and utilize new tools.) Demonstrate an ability to offer required baseline services. 3. Cisco Confidential Information October 2011 v. Academy Support Centers must provide assistance to Cisco Academies that request support. Policy 1. d. Inc. Academy Advisors at Academy Support Centers must contribute proactively and help maintain community boards as evidenced by responses to direct queries and community traffic on Club NetAcad communities for the country(s) where they are located. 4.5 Page 11 of 24 . Institutions must be approved by Cisco to become an Academy Support Center. 6. 11. 2. 7. Be a resource expert. Academy Support Center Advisors must attend regularly scheduled Cisco Academy Support Webinars. 9. (See Related Policies. c. such as the Academy Success Dashboard Assist Academies with the yearly Membership Agreement renewal process Encourage usage of the survey tools Showcase best practices with your academies Encourage community usage within your regional area Academy Support Centers may offer other services in addition to the baseline services listed above Academy Support Centers that do not offer services or support for 12 months will be deemed inactive.) Academy Support Centers must accept the online (or other) Membership Agreement: (a) upon joining the Networking Academy and (b) on a yearly basis thereafter. All rights reserved. © 2011 Cisco Systems. (See Related Policies. 2.) Academy Support Centers must assign the role of Academy Support Advisor to at least two individuals (primary and back-up role—not necessarily full-time positions) and Academy Support Center Contact role to at least one individual. e. Academy Support Centers must comply with Cisco’s policy on Non-Support of Violence and Terrorism. Academy Support Centers must adhere to Cisco copyright. 8. assisting Academies find available information resources and tools Localize and translate critical operational communications in English from Cisco. f. (See baseline services listed above. marketing and privacy rules. Academy Support Centers must assist Cisco in implementing an annual customer satisfaction survey to their associated Cisco Academies. g. member institutions are agreeing to participate in the recognition aspect of the program. By becoming a member of the Cisco Networking Academy program. b. h. Academy Support Centers must share their financial model with Cisco as part of the qualification process (fee or for free). All Academy Support Centers must adhere to all of the following policies in order to maintain membership in the Cisco Networking Academy community. 5.
they: • are only authorized to provide services to ACC Cisco Academies • must maintain accreditation by a national or regional accreditation body. and we vet our partners with © 2011 Cisco Systems.1 Accredited Career College Cisco Academy (ACC Cisco Academy) ACC Cisco Academies are required to adhere to all policies listed in section 2. government’s “Database of Accredited Postsecondary Institutions and Programs” located here. support.6 Related Policies 2. Academy Support Centers must have no more than 3 escalated issues from Academies they support within any 12-month period. Cisco suggests entities should review the remaining term of their Academy Support Center Membership Agreement when entering into such contracts.5 Page 12 of 24 .2 Accredited Career College Instructor Training Center (ACC ITC) ACC ITCs are required to adhere to all policies listed in section 2. support by.1 Cisco’s Policy on Non-Support of Violence and Terrorism Cisco does not knowingly support organizations that endorse. Academy Support Centers must maintain or exceed a specified rating threshold for customer satisfaction annually. Additionally. they must: • agree to payment of fees as outlined in the Cisco Networking Academy Accredited Career College Program Fee Schedule which will be made available by Cisco online • maintain accreditation by a national or regional accreditation body 2. or cooperation with other persons and organizations engaged in such activities.5 Accredited Career College Institutions In order to qualify as an Accredited Career College.12.5.4. Cisco will be testing in this area and once the threshold for each country has been determined. or promote violence.3 Accredited Career College Academy Support Center (ACC ASC) ACC ASCs are required to adhere to all the policies listed in section 2. 2. 2. Additionally. or related training.5. Cisco will share this metric with each Academy Support Center.2. Additionally. Accreditation status will be confirmed by Cisco as part of the application process through the U. 2. an entity must be a for-profit postsecondary educational institution located in the United States or Canada that is accredited by a regional or national accreditation agency. All rights reserved. whether through their own activities or indirectly through their support of. Inc. 13.5. terrorist activity. 2. We require our institutions to confirm that they do not engage in or support such activities. • must remit payment as outlined in the Program Fee Schedule 2.3. Academy Support Centers may engage the Cisco Academies they support in fee for service contracts.6. 14. All individuals associated with an Academy Support Center must accept the Website Usage Agreement. Cisco Confidential Information October 2011 v. they: • are only authorized to provide services to ACC Cisco Academies within their own ACC campus system • must maintain accreditation by a national or regional accreditation body.S.
transformed. Instructor Training Center.com/web/about/ac50/ac47/downloads/logo/copyright. Subject to 2. (3) distribution to the public. • Do not copy. without express permission from Cisco. which include. If our investigation discloses violations of this policy we will classify the institution as ineligible for future participation in the program. a Cisco Academy.html. web content. Instructor Training Center. This policy is subject to change at any time and without notice. computer software (including object code and source code). Thus. and other materials. 2.6. (2) adaptation. These icons should be used only in network design diagrams. images. Copyright infringement occurs when any one or more of the following rights is violated: (1) reproduction. • Do not distribute Cisco work by sale. Copyright infringement issues can also arise when a new work or a modification of an existing work. • Do not create materials that look as though they originated from or are endorsed by Cisco. • Do not imitate the color or visual appearance of Cisco materials and/or products. 2. A derivative work is based upon a preexisting work in which the preexisting work is changed.3 (“Use of Marks”). or other disposition. text. If the preexisting or underlying work is a protected work under copyright law.6. text. The majority of these materials are protected under copyright laws of the United States and of other countries worldwide. or embellished. • Do not create an emulator or simulator of a Cisco product.3 Cisco’s Policy on Marketing 2. reproduce. its Program status (e. It is Cisco policy to enforce its copyrights against any third party infringer. we will suspend activity immediately. or Academy Support Center (“each an “Entity”). testing materials. or Academy Support Center) provided it is in full compliance with the terms and conditions of their membership agreement. exams. Copyright Copyright protects original works of authorship fixed in a tangible medium of expression. If an institution appears to be in violation of this policy. please use our online Request Tool at www. such as a Cisco router. reproduce. © 2011 Cisco Systems.cisco.6. during the term of its membership agreement with Cisco.5 Page 13 of 24 . Inc. Cisco Academy. Cisco Confidential Information October 2011 v. in a manner that is likely to confuse the public about the source of the emulator or simulator.care. may advertise.cisco. condensed. materials such as books. rental. photos.2 Cisco’s Policy on Copyright http://www. online curricula.3. and we will take such other steps as the law may require. publications. • Do not directly or indirectly modify or create derivative works of any Cisco materials. (4) performance in public. This policy outlines certain conduct that violates Cisco copyrights. or distribute any Cisco materials (including webpages) or any part of the text or graphics from those materials. To protect its investment. engage in any of the following: • Do not directly or indirectly copy.6. or modify source code or object code of any Cisco product. and graphics published by Cisco in any format. known as a derivative work. Cisco diligently guards against infringement of its copyrighted materials.g. • Do not use Cisco icons as graphical design elements in your materials. but are not limited to. Copyright Permission Requests To request permission to use Cisco copyrighted material. To ensure that you do not infringe on any Cisco copyrighted materials. do not.. All rights reserved. and its affiliates (“Cisco”) continually invest significant resources to create software. Without written permission from Cisco. one who wishes to exploit the derivative work must obtain a license from the owner of the copyright in the underlying work or works. adapted. or (5) display in public. you may not make any unauthorized reproduction or engage in distribution of Cisco copyrighted materials. Inc. 2. modification of Cisco copyrighted materials for commercial use without explicit permission constitutes infringement. diagrams. recast.1 Entity Status.com/web/about/ac50/ac47/request_tool.pdf Introduction Cisco Systems. is created from a copyrighted work.
html © 2011 Cisco Systems. or designation that is confusingly similar to the Mark. Entity also agrees that it will not challenge the validity of the Mark or take any other action. Cisco Confidential Information October 2011 v. Inc. Please note this version does not substantively change the way we treat personal information compared to the previous version of the privacy statement available here.cisco. 2. unethical.cisco. samples of Entity’s use of the Mark. Inc. 2. Entity shall immediately cease all use thereof. and that it will not register or seek to register the Mark in any jurisdiction. branding. or seek to register any mark. Other than as expressly provided in their membership agreement. Entity agrees that all use of the Mark will be of at least as high a quality as the services currently offered by Cisco. unreliable. upon Cisco’s request. Cisco reserves the right to review Entity’s use of the Mark at any time.3. Entity agrees that it will not use the Mark.2. directly or indirectly.5 Page 14 of 24 .4 Cisco’s Policy on Privacy REVISED AND POSTED AS OF JUNE 2. that is inconsistent with Cisco’s ownership of the Mark. and will not use. title. name.com/web/siteassets/legal/privacy. All rights reserved. in each case. If Cisco determines in its sole discretion that Entity’s use of the Mark does not meet the requirements of their membership agreement or Cisco’s quality standards.3 The obligations and limitations in this 2.6. http://www. or interest in the Mark. at no cost to Cisco. Entity is not authorized to use the Mark or any other logo. Entity further acknowledges that it has no rights. obscene. and Pure Digital Technologies LLC) (collectively “Cisco”) are committed to protecting your privacy and ensuring you have a positive experience on our websites and in using our products and services.com/go/logo and any logo usage guidelines Cisco designates for the Mark.2 Use of Marks.6. Entity further represents and warrants that its use of the Mark will not involve anything that is objectionable. Cisco WebEx LLC.6. and its subsidiaries (including Cisco Consumer Products LLC.3. trademark.4 survive the termination or expiration of the Entity’s membership agreement with Cisco. Solely while their membership agreement remains in effect. and. 2010. 2. Except as set forth above. or infringing. Any usage of the Mark must be in accordance with Cisco trademark policy: http://www.6. Cisco Systems. Entity is authorized to use the Program logo Cisco makes available for download from Academy Connection (hereinafter collectively referred to as the “Mark”) for use to indicate membership in the Program or otherwise to market the Program in a form and manner pre-approved in writing by Cisco. register. Entity confirms Cisco’s sole and exclusive ownership and title to the Mark and that all goodwill arising from use of the Mark shall inure to the benefit of Cisco. or other indicia of Cisco without prior written consent from Cisco. Entity shall provide to Cisco.
Cisco Confidential Information October 2011 v. • Academies are enabled to monitor their own performance by monitoring their quality metrics with Academy Success Dashboard and other tools. which will be available via the NetAcad Success Lead’s Manage homepage. and systems. In cases where low performance is an issue. Consistent delivery of the Cisco Networking Academy curriculum 2.1 Continuous Improvement of Educational Quality Quality of education is important to Cisco. Some selected quality metrics that the Academy controls are compiled into the “Academy Success Dashboard” and is available for the NetAcad Contact and NetAcad Success Lead. The NetAcad Success Lead is the main point of contact for quality related issues at Cisco Academy and is responsible for reviewing the Cisco Academy’s quality metrics (see below) regularly. The NetAcad Success Lead and instructors have the responsibility for contacting their Academy Support Center for any program or operational questions and/or their Instructor Training Center or Support Desk with any technical related questions. tools. each Cisco Academy is provided with tools that enable the academy to monitor their own performance and sustainability.1. The performance of the academy is also monitored by Cisco NetAcad Quality Team. The Academy Success Dashboard presents quality metrics that measure and demonstrate academy performance related to the following: 1. and the students they teach. The academy may be advised to switch to a different curriculum or may be decommissioned if there are consistent problems related to low quality of education. after which the progress of the academy is reevaluated by Cisco. Upon joining Cisco Networking Academy. Instructional excellence and student satisfaction with course offerings The performance of the Cisco Academy is monitored by the Cisco NetAcad Quality Team to encourage sharing best practices where appropriate. Each Cisco Academy must assign the role of NetAcad Success Lead to an individual at the academy. Inc. thus providing a basis for informed decision making and fostering continuous improvement.PART THREE: ADDITIONAL INFORMATION 3. All rights reserved. 2. 3. • Academies are ensured to have the operational support they need through alignment with Academy Support Centers.1 Quality Reporting Academies are provided information about their performance using dedicated tools and reports. These quality metrics are composed of results from completed course feedback forms and data entered into Academy Connection and the online grade book. educators.5 Page 15 of 24 . To ensure the high quality and consistent delivery of the Cisco Networking Academy curriculum and maximize student success. and to ensure support is received where needed. Student outcomes 3. © 2011 Cisco Systems. NetAcad Success Leads may be contacted when an academy has exceptionally high or low performance with respect to the selected metrics. • The value to students of Cisco certificate of course completion is ensured by investigating cases of policy noncompliance. remedial action may be suggested for a given period of time. The continuous improvement approach in quality of education has the following components: • Academies are encouraged to share best practices with the community using the opportunities and tools provided by Cisco. Cisco continues to invest further in quality-focused resources.
• • 3. and all future classes without students will be disabled.3 Guidelines for Improving Performance The following guidelines are provided in order to improve learning. Instructor Training Center.2 Decommissioning If a Cisco Academy. teaching. and a Cisco representative approves its decommissioning.1. the Academy Support Center Contact (at an Academy Support Center). the following steps will occur: • • No new classes or new service offerings may be added to the learning/academy management system. Inactive status means that the institution will no longer be visible on the Academy locator. Cisco Academy/Instructor Training Center/Academy Support Center resources/entity will not have presence or access to the Cisco Networking Academy community for a year. Instructor Training Centers and Academy Support Centers) are highly encouraged to adhere to them in order to ensure high-quality curriculum delivery and the continual © 2011 Cisco Systems. It is a means to keep the Academy Locator up to date so that students and entities in need of services or support are easily able to find institutions that are offering services. the Instructor Training Center Contact (at an Instructor Training Center). but all Cisco Academies (and when applicable. 3. collaboration. These guidelines are not required. and the institution will not be allowed to offer services without contacting the Global Support Desk to be reactivated. This program will focus on the following areas: • • • • • • • Meeting and exceeding quality policies Demonstrating high performance and special effort Instructor professional development Collaboration and Operational Excellence Years of service Collaboration Leadership 3. Inc. In order to become active again. and the sustainability of the Cisco Networking Academy community. data. and tools to recognize important milestones and achievements of the Cisco Networking Academy community. Cisco will provide a common set of guidelines. The NetAcad Contact and NetAcad Success Lead (at a Cisco Academy).5 Page 16 of 24 . and an integral part of a program that relies on external partners to deliver high quality products and services. All rights reserved. 2. and at the Cisco Academy/Instructor Training Center/Academy Support Center being decommissioned will receive notice 30 days prior to decommissioning. the institution should contact the Global Support Desk. or Academy Support Center is not in compliance with the policies included in this guide. or if an Academy Support Center or Instructor Training Center do not offer services for 12 months they will be deemed inactive. and additional students cannot be added to classes. Cisco Confidential Information October 2011 v.3 Inactive Status If a Cisco Academy does not offer a class for 24 months. The objective of the Cisco Networking Academy recognition program is to provide a globally consistent way of recognizing the Cisco Networking Academy community. Becoming inactive is not a punitive measure. Cisco Academy/Instructor Training Center/Academy Support Center will be removed from the Academy locator.2 Recognition Recognition is vitally important to the growth and well-being of the Cisco Networking Academy community.1.3.
2. Course materials cover the online © 2011 Cisco Systems. as appropriate. Guidelines for Cisco Academies: 1.) Institutions participating in Cisco Networking Academy determine which instructors are eligible to teach their students. Inc. It is strongly recommended that they obtain a relevant industry certification (or equivalent) within two years of completing initial training.4. cost recovery basis. Cisco Academies should adhere to course guidance times for number of contact hours and lab time durations. in this document instructor refers to an individual who trains students. except when the institution has another means of support (for example. through self-study or formal training. school district). 3. To further ensure sustainability Instructor Training Centers should function on a fee-for-service. Opportunities should be provided for students to practice real world skills (in a manner appropriate to student goals and needs). Cisco Academies should adopt new versions of the curriculum when available.1 Cisco Networking Academy Instructor* Qualification Process trainers teach NetAcad Instructors. 3. All NetAcad Instructors should have a professional development plan. All rights reserved. All NetAcad Instructors should review any curriculum concepts they are unfamiliar with. Instructor . university.4 Instructor Training Policies and Guidelines 3. Academy Orientation The Academy Orientation course is for instructors and administrators who are new to Cisco Networking Academy to become more familiar with the benefits of membership. 9. national government. 7. 2. 6. 11.g. Guidelines for All Entities: 10.5 Page 17 of 24 *Please note. Cisco Academies should promote community engagement such as community service projects and links to local employment opportunities for students. as well as to maximize their own sustainability and recognition within the community. Cisco Academies should have a dedicated classroom for student instruction while class is in session. in some areas the government supports these institutions). see below.improvement of Cisco Networking Academy community. (For more information about instructor trainers. Cisco Academies should gain any necessary local approval to deliver the Cisco Networking Academy curriculum and align with any existing Memorandum of Understanding (e. 4. All grant funds should be considered supplemental and not as a primary means of operational support. Cisco Confidential Information October 2011 v. Guidelines for Instructor Training Centers: 8. The value of career certifications should be explained to students (in a manner appropriate to student goals and needs). To ensure sustainability Cisco Academies and Instructor Training Centers should have a welldeveloped business plan (or a national agreement) and a communications plan that covers internal and external marketing.. 5.
2.learning management system. and skills-based assessments Length of Instructor Training Sessions The recommended time requirements for instructor training are listed below. instructor-led training (ILT) 4 hours* 5 days 5 days Blended in-person and remote ILT Remote ILT Academy Orientation CCNA Discovery: Networking for Home and Small Businesses CCNA Discovery: Working at a Small-to-Medium Business or ISP CCNA Discovery: Introducing Routing and Switching in the Enterprise CCNA Discovery: Designing and Supporting Computer Networks CCNA Exploration: Network Fundamentals CCNA Exploration: Routing Protocols and Concepts CCNA Exploration: LAN Switching and Wireless CCNA Exploration: Accessing the WAN CCNP: Route: Implementing IP Routing CCNP: SWITCH: Implementing IP Switching 1 hour in person and 1 hour remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 2 days in person and 30 hours remote 5 days in person and 40-48 hours remote 5 days in person and 40-48 hours remote 4 hours (self-paced) Not available Not available 5 days 40-48 hours 5 days 5 days 5 days 5 days 5 days 10 days 10 days 40-48 hours Not available Not available 40-48 hours 40-48 hours 64-80 hours 64-80 hours © 2011 Cisco Systems. best practices. During training: • Actively participate in all activities. Download and review the course materials. Cisco Confidential Information October 2011 v. including online and classroom learning. online assessments. A NetAcad Instructor and Administrator must successfully complete the Academy Orientation course specific to their role in the program before creating student or instructor classes. and Instructor Resource Guide (IRG) two weeks before the training session. and pedagogy. All rights reserved. Interactive Course Guide (ICG). Training Process Prior to training: • • Complete your registration. Course In-person. The Orientation course can be completed either in a class environment or through self-paced instruction.5 Page 18 of 24 . labs. Inc.
2. the trainer may arrange for the trainee to attempt the SBA a third time. Course Completion Standards In addition to the training session. Please note that the Academy Orientation course is separate from the IFT course. the maximum trainer-to-trainee ratio should be no more than 1 to 10 in instructor training classes. this number can be adjusted based on the amount of equipment available for instructors to use and the number of instructor trainers facilitating the instruction. each trainee must complete an online final exam and pass any associated hands-on. Instructor Fast Track Options Instructor Fast Track (IFT) training is an opportunity to gain skills qualification with little or no instruction. This prior knowledge is verified through one or more of the following methods: ● ● ● Specific and current industry certification Formal evidence of industry experience Formal evidence of teaching experience All candidates who complete the IFT option must contact the Support Desk to waive in-class training requirements. Class Size Recommendations To provide an optimal learning experience. The Support Desk will request proof of industry certification or evidence of industry experience or teaching experience. skills-based assessments (SBAs). Only candidates with prior subject matter knowledge can enroll in an IFT class.CCNP: TSHOOT: Maintaining and Troubleshooting IP Networks Fundamentals of Network Security: CCNA Security IT Essentials: PC Hardware and Software 10 days 5 days in person and 40-48 hours remote 5 days in person and 40-48 hours remote 1 day and 24-32 hours remote 64-80 hours 10 days 4-6 days 64-80 hours Not available *One day represents approximately eight hours These guidelines are the minimum expectations to complete each course. If distance from the training center is an issue. The Support Desk can be reached through the Help link on the learning management system or at webmaster@cisco. however. the minimum expectations stated above should be used as the baseline and increased based on individual ITC circumstances. The following industry certifications will satisfy the Fast Track subject matter knowledge verification © 2011 Cisco Systems. Inc. Cisco Confidential Information October 2011 v. or final course projects.netacad. New instructors must also complete the Academy Orientation course. The trainee should make this final attempt only after some additional study. the trainer may arrange to have the third attempt of the SBA proctored at a different location by a qualified instructor who has passed the SBA and is not from the same academy as the trainee.5 Page 19 of 24 . Instructor Training Centers may determine time requirements need to be adjusted.net. However. If all elements of the training are successfully completed but the SBA is not passed after two attempts. This rigorous option is provided for instructors with requisite subject knowledge and skills who would not benefit from a full instructor training session. All rights reserved.
Qualification Criteria Prerequisites • Valid CCNA Certification to teach CCNA D/E instructor training. Renewal Process Once qualified.) • Minimum of one instructor/student class must be taught by Instructor Trainer candidates within the last 12 months • Must be supported by an Instructor Training Center and attached to an Instructor Training Center after passing the instructor trainer evaluation • A candidate must either be nominated to become and Instructor Trainer either by his/her Cisco Academy or by an Instructor Training Center before participation in the instructor trainer evaluation Pretest • Technical and Academy Connection skills Evaluation • Practical skills via Packet Tracer and hands-on equipment • Configuration and troubleshooting capabilities • Knowledgeable about CCNA topics • Pedagogical.4. candidate must attain a valid CCNA Certification within six months of passing the instructor trainer evaluation. if not already attained. and technical skills via presentation evaluation and Q&A sessions. 3. Inc. Additionally.requirements: IFT Curricula / Course CCNA Discovery Course 1&2 CCNA Discovery. EUCIP IT Administrator Course Completion Standards Each qualified trainee must complete a skills-based assessment (SBA) and complete a Case Study.2 Cisco Networking Academy Instructor Trainer Qualification Process To maintain a high level of quality in instructor training. Instructors are encouraged to complete a minimum of four hours of training annually. presentation. on an annual basis instructor trainers must: • Have conducted at least one NetAcad Instructor course (includes co-teaching) • Have a valid CCNA certification or higher © 2011 Cisco Systems. CCNA Exploration (all 4 courses) CCNP IT Essentials: PC Hardware and Software Industry Certification CCENT CCNA CCNP CompTIA A+. individuals who train instructors (Instructor Trainers) will have to complete the rigorous qualification criteria listed below. 2.5 Page 20 of 24 . instructor trainers must renew their industry certification every three years. (Instructor Trainers should be able to teach in English. • Must have good communication and management skills. to maintain their status. All rights reserved. Continuing education guidelines Cisco Academy instructors are expected and encouraged to pursue continuing education opportunities. Cisco Confidential Information October 2011 v.
candidate instructor trainers must complete the Academy Orientation course and also achieve the following prerequisites: Course All Curricula Any course CCNA Discovery Networking for Home and Small Businesses CCNA Discovery: Networking for Home and Small Businesses or CCNA Exploration: Network Fundamentals Working at a Small-to-Medium Business or ISP CCNA Discover: Working at a Small-to-Medium Business or ISP or CCNA Exploration: Routing Protocols and Concepts and CCNA Exploration: LAN Switching and Wireless Introducing Routing and Switching in the Enterprise CCNA Discovery: Introducing Routing and Switching in the Enterprise or CCNA Exploration: Routing Protocols and Concepts and CCNA Exploration: LAN Switching and Wireless Designing and Supporting Computer Networks CCNA Discovery: Designing and Supporting Computer Networks or CCNA Exploration: Accessing the WAN or CCNA Instructor Fast Track CCNA Exploration Network Fundamentals CCNA Exploration: Network Fundamentals or CCNA Discovery: Working at a Small-to-Medium Business or ISP Academy Orientation Prerequisites © 2011 Cisco Systems. All rights reserved. 2. Inc.5 Page 21 of 24 . Cisco Confidential Information October 2011 v.Apply PreRequisite verified Instructor Trainer Status Achieved Approve Pass F2F Evaluation Pass PreTest TEACHING A CLASS To teach a course.
3. Instructor Training Guidelines. Academy Connection: Refers to the Cisco Networking Academy Management System (CNAMS).5 Page 22 of 24 . 2. Cisco Confidential Information October 2011 v. All rights reserved. Inc. © 2011 Cisco Systems.5 Terms and Definitions Academy: See Cisco Academy.com/web/learning/netacad/index. All requests must be submitted in writing to netacad-training@cisco. http://www.Routing Protocols and Concepts CCNA Exploration: Routing Protocols and Concepts or CCNA Discovery: Introducing Routing and Switching in the Enterprise LAN Switching and Wireless CCNA Exploration: LAN Switching and Wireless or CCNA Discovery: Introducing Routing and Switching in the Enterprise Accessing the WAN or CCNA Exploration: Accessing the WAN or CCNA Discovery: Designing and Supporting Computer Networks or CCNA Instructor Fast Track CCNP Cisco Certified Network Professional Implementing IP Routing ROUTE: Implementing IP Routing or CCNP Instructor Fast Track Implementing IP Switching SWITCH: Implementing IP Switching or CCNP Instructor Fast Track Maintaining and Troubleshooting IP Networks TSHOOT: Maintaining and Troubleshooting IP Networks or CCNP Instructor Fast Track Network Security Fundamentals of Network Security IT Essentials IT Essentials: PC Hardware and Software IT Essentials: PC Hardware and Software or IT Essentials: PC Hardware and Software Fast Track CCNA Security Waivers and appeals The Cisco Technical Advocacy team will consider waivers and appeals to any procedures included in Part Four of this policy manual.cisco.com.html Academy Support Advisor: Person who works at the Academy Support Center and is responsible for supporting associated Cisco Academies.
in an effort to improve their career and economic opportunities. Responsibilities include: • Identify correct institutional administrator to sign online Instructor Training Center Membership Agreement • Respond to community ratings and comments NetAcad Contact: Specific person at a Cisco Academy who is the main contact for Cisco regarding quality. Course Material: Refers to all educational material. Instructor: See NetAcad Instructor. Cisco Confidential Information October 2011 v. Cisco NetAcad Technical Manager: Cisco-affiliated person responsible for performing specific functions on behalf of Cisco. May also provide ongoing instructor professional development (IPD). sustainability. Inc. lab exercises. All rights reserved.5 Page 23 of 24 . general communications. teachers’ guides. general communications. Instructor Trainer: Person affiliated with at least one Instructor Training Center who is approved to train instructors. and similar material made available to Cisco Academy by Cisco for use in the Program. and feedback. Cisco: Refers to Cisco Systems. partners with academies to promote a quality student experience. Responsibilities include: • Identify correct institutional administrator to sign online Academy Support Center Membership Agreement • Respond to community ratings and comments Area Academy Manager: Cisco-affiliated person responsible for Cisco Networking Academy program in a specific geographical area. 2. Academy Support Center Contact: Specific person at an Academy Support Center who is the main contact with Cisco regarding baseline operational support services. and also provides them with technical support for one year after their initial training. Instructor Training Center Contact: Specific person at an Instructor Training Center who is the main contact with Cisco regarding quality. Guideline: Recommendation for institutions to improve performance. and student success. Curriculum: Web-based courses of study provided by Cisco as part of the Program for the purpose of classroom instruction. and feedback. Inc®. including curriculum. Instructor Training Center: Entity that provides training for (and approves) new instructors. Cisco Academy: Organization that teaches students necessary networking principles and skills using the Cisco Networking Academy curriculum and tools. Responsibilities include: • Secure correct institution administrator to sign the online Cisco Network Academy membership agreement • Respond to community ratings and comments from partners with Cisco to administer an annual customer satisfaction survey NetAcad Instructor: Individual responsible for the instruction of a Cisco Networking Academy course at a © 2011 Cisco Systems. and feedback. Cisco NetAcad Quality Team: Point of contact for Cisco Academy quality.Academy Support Center: Provider of baseline support. general communications.
5 Page 24 of 24 . Inc. NetAcad Success Lead: Person within each Cisco Academy who works with Cisco on all quality and Academy sustainability matters. A NetAcad Instructor teaches students. © 2011 Cisco Systems. The Success Lead will: • Be familiar with Cisco Academy required policy and procedures • Review data annually and recommend improvements to their academy using Academy success dashboard and other related tools • Partner with their Cisco Quality Manager to ensure recommended improvements from Cisco are implemented NetAcad Staff: Person(s) at an academy who provide(s) administrative support and leadership. Cisco Confidential Information October 2011 v.Cisco Academy. 2. that community members are required to adhere to as part of their Membership Agreement. Policy: Requirement for institutions detailed in the Cisco Networking Academy Membership Guide. All rights reserved.
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