Service

This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person.

27” Front Load Washer

This Base Manual covers general information. Refer to individual Technical Sheet for information on specific models. This manual includes, but is not limited to the following:

MAH9700AW*

16025909
March 2005 ©2005 Maytag Services

Important Notices for Servicers and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service. Products should be serviced only by a qualified service technician who is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBLITY TO REVIEW ALL APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.

!

WARNING

To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid electrical shock.

To locate an authorized servicer, please consult your telephone book or the dealer from whom you purchased this product. For further assistance, please contact:

Customer Service Support Center
CAIR Center Web Site Telephone Number WWW.MAYTAG.COM ............................................. 1-800-688-9900 CAIR Center in Canada ........................................... 1-800-688-2002

Recognize Safety Symbols, Words, and Labels

! DANGER
DANGER—Immediate hazards which WILL result in severe personal injury or death.

! !

WARNING

WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.

CAUTION

CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property damage.

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16025909 Rev. 0

©2005 Maytag Services

Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Troubleshooting Troubleshooting General Symptoms ......................... 10 Component Testing Information Component Testing Information ................................. 21 Disassembly Procedures Top Removal ............................................................. 26 Water Level Sensor .................................................. 26 Reactor Removal ...................................................... 27 EMI Filter .................................................................. 27 Water Valve Removal ................................................ 28 Dispenser Removal ................................................... 28 Console Removal ...................................................... 29 Door Removal ........................................................... 29 Front Panel Removal ................................................. 31 Boot Removal ........................................................... 32 Heater Removal ......................................................... 32 Motor Removal .......................................................... 33 Drain Pump Removal ................................................. 35 Outer Tub/Spinner Removal ...................................... 36 Appendix A Installation Instructions ............................................. 41 Appendix B Use And Care ........................................................... 49

©2005 Maytag Services

16025909 Rev. 0

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etc. follow these basic precautions: • Read all instructions before using the washer. Never operate the washer with any guards and/or panels removed. To reduce the risk of poisoning or chemical burns. electrical power and grounding must comply with local codes and be made by licensed personnel 4 16025909 • when required. Close the shut-off valves at the end of each wash day. Bumping or dropping the washer can damage safety features. maintaining. turn on all hot water faucets and let the water flow from each for several minutes. Failure to install. • Do not wash articles that have been previously cleaned in. • Install the washer according to the Installation Instructions. have your washer checked by a qualified service person. • Under certain conditions. caution and care must be exercised when installing. or spin. not the cord. washed in. Common sense. Always contact your dealer. serious injury or death to persons when using your washer. • Do not repair or replace any part of the washer. washing clothes. distributor. flammable chemicals. Close supervision of children is necessary when the washer is used near children. or other flammable or explosive substances as they give off vapors that could ignite or explode. and/or operate this washer according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage. keep them out of the reach of children at all times (preferably in a locked cabinet). Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. thinner. • Do not reach into the washer if the wash tub is moving. Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product. service agent or the manufacturer about any problems or conditions you do not understand. tumble. electric shock. Heed all warnings or precautions. If this occurs. before using a washing machine or combination washer-dryer. or operating the washer. dry-cleaning solvents. These flammable substances may cause the fabric to catch on fire by itself. do not smoke or use an open flame during this time. or spotted with gasoline. • Before the washer is removed from service or discarded. clothes which have traces of any flammable substances such as vegetable oil. remove the lid to the washing compartment. Hydrogen gas is explosive. maintain. • Use your washer only for its intended purpose. or anything containing wax or chemicals such as in mops and cleaning cloths. or attempt any servicing unless specifically recommended in the User-Maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. cooking oil. Do not bypass any safety devices. drain. If the hot water system has not been used for such a period. This will release any accumulated hydrogen gas. soaked in. Be sure water connections have a shut-off valve and that fill hose connections are tight. • Do not install or store the washer where it will be exposed to water and/or weather. Do not attempt to bypass the loading lid switch by permitting the washer to operate with the loading lid open. The gas is flammable.Important Safety Information To reduce the risk of fire. machine oil. • Always disconnect the washer from electrical supply before attempting any service. dry-cleaning solvents. must not be put into the washer. • Refer to the Grounding Instructions in the Installation Manual for the proper grounding of the washer. • • • • • • • • • • • NOTE: The Warnings and Important Safety Instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. All connections for water. • Do not tamper with the controls. hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. Disconnect the power cord by grasping the plug. Replace worn power cords and/or loose plugs. These substances give off vapors that could ignite or explode. • Do not add gasoline. Do not operate the washer with missing or broken parts. or other flammable or explosive substances to the wash water. Always follow the fabric care instructions supplied by the garment manufacturer. Rev. This is a safety rule for all appliances. Loading lid must be closed any time the washer is in operational fill. Keep your washer in good condition. • Do not allow children to play on or in the washer. • To reduce the risk of an electric shock or fire. do not use an extension cord or an adapter to connect the washer to the electrical power source. Do not do it yourself unless you know how! To reduce the risk of fire. 0 ©2005Maytag Services .

NOTE: It is assumed that users of this manual are familiar with the use of tools and equipment used to troubleshoot and repair electrical. If plug does not fit electrical outlet. DO NOT use an extension cord with this appliance. Ground appliance properly. have proper outlet installed by qualified electrician.A.C. or other insulating (nonconducting) materials. serious injury or death. Electrical Service Information Proper Grounding and Polarization of 120 Volts Wall Outlets For the safety of our customers and the Service Technician ALL appliances have a three–prong power cord and MUST be connected to a properly polarized AND grounded wall outlet. covering a range of similar models.C. Round grounding prong 115±12 V. before attempting any procedures described in the manual. all wiring and grounding must conform with the latest edition of the National Electric Code. A fuse in the neutral or ground circuit could result in an electrical shock. A 120 volt wall outlet must always be wired as shown below. This information was written for those who do not understand grounding and polarization of a wall outlet.1. DO NOT ground to gas line. ©2005Maytag Services 16025909 Rev. CSA C22. and repair of the Compact washer.C.A.A. Related Publications This is a base service manual. or the Canadian Electrical Code. disassembly. About Ground Wires In the event of an electrical short circuit. It is intended for use by authorized technicians who troubleshoot and repair these units. Grounding wires and wires colored like grounding wires are NOT to be used as current carrying conductors. DO NOT have a fuse in the neutral or ground circuit. Disconnect electrical power to unit before servicing. and such local regulations as might apply. 0 5 . DO NOT modify plug on power cord. • • Ground L1 • • • Neutral Neutral side 115±12 V. It is intended to be used in conjunction with the Parts Manual and Technical Sheet covering the specific model being serviced. Failure to understand and comply with safety information may result in severe personal injury or death. To avoid risk of personal injury or death due to electrical shock: • • • • • • Observe all local codes and ordinances. words and labels used in this manual. DO NOT ground to cold water pipe if pipe is interrupted by plastic. and mechanical systems. troubleshooting. 0 V. DO NOT pinch power cord. make sure you read and understand the descriptions and meaning of various safety symbols. electric shock. It is the customer’s responsibility to have the wiring and fuses checked by a qualified electrician to make sure your home has adequate electrical power to operate the washer. General Information This Service Manual describes the operation. Standard accepted color coding for ground wires is green or green with a yellow stripe. To reduce the risk of fire.Important Safety Information To avoid personal injury or death from improper servicing. ANSI/ NFPA 70. nonmetallic gaskets. Check with a qualified electrician if you are not sure this appliance is properly grounded. and understand the terminology used to describe and discuss them. a ground wire reduces the risk of electric shock by providing an escape wire for the electric current. DO NOT use an adapter plug with this appliance.

6 16025909 Rev.Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. • Do not remove grounding prong when installing grounded appliance in a home that does not have three wire grounding receptacle. Consult a qualified electrician or technician if grounding instructions are not completely understood. have a qualified electrician install a three-slot receptacle. It is the personal responsibility of the consumer to contact a qualified electrician and have properly grounded three prong wall receptacle installed in accordance with appropriate electrical codes. This unit should be plugged into a separate 60 hertz circuit with the electrical rating as shown in the appropriate drawing. do not alter the plug. The plug must be plugged into an outlet that is properly installed and grounded. Grounding Instructions • To avoid the risk of electrical shock or death. Models operate with a supply voltage of 120 Volts. • To avoid the risk of electrical shock or death. grounding reduces the risk of electric shock by providing an escape wire for the electric current. In the event of an electrical short circuit. Do not use an extension cord. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. This unit is equipped with a cord having a grounding wire with a grounding plug. If the product power cord is too short. this equipment must be grounded. Ungrounded–The round hole connection is not complete to earth ground and/or the main power panel. Grounded–This means the round hole connection is connected to earth ground through a connection to the main power panel. 0 ©2005Maytag Services . This equipment MUST be grounded. or if doubt exists as to whether the equipment is properly grounded. Under no condition is grounding prong to be cut off or removed.

0 7 .Important Safety Information ©2005Maytag Services 16025909 Rev.

Extended Service Plan We offer long-term service protection for this new washer.com. Parts and Accessories Purchase replacement parts and accessories over the phone. To order accessories for your product call: • For Maytag product call 1-800-462-9824 or visit the Web Site at www. Serial Label is locatedon the back of the unit and the front behind the door. Record the following: Model Number: ___________________ Manufacturing Number: ___________________ Serial or S/N Number: ___________________ Date of purchase: ___________________ Dealer’s name and address: ___________________ Service Keep a copy of sales receipt for future reference or in case warranty service is required. if service is required after warranty expires.com.com • For product in Canada call 1-866-587-2002 or visit the Web Site at www. When contacting provide product information located on rating label.com.General Information Model Identification Complete registration card and promptly return.maytag. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www.maytag. • Dependability PlusTM Extended Service Plan is specially designed to supplement Maytag’s strong warranty.maytag. • For product in Canada call 1-866-587-2002 or visit the Web Site at www. To locate an authorized technician: • For Maytag call 1-800-462-9824 or visit the Web Site at www. and travel charges. We also recommend contacting an authorized technician. • For product in Canada call 1-866-587-2002 or visit the Web Site at www.maytag. This plan covers parts.com.maytag.com. 0 ©2005Maytag Services . 8 16025909 Rev. labor.maytag. Call 1-800-925-2020 for information. Warranty service must be performed by an authorized technician.

Trouble Shooting and Diagnostic Guide is located behind the unit taped to the back. 0 9 . ©2005Maytag Services 16025909 Rev.General Information Washer Nomenclature M A H 9 7 0 0 A Y W Color Brand M= Maytag W M White Platinum Product Type AH= Automatic Horizontal W Y Z Y Listing 120V-60hz 240V-60hz Canada 240V-60hz 220-240 V / 50-60 Hz Feature Content 9700 Feature Package Marketing Code This identifies which version of production the unit is.

reposition and reinstall. CN3) • Check water valve connections are good. (Before test. • Check fuse or reset circuit breaker. connections CN5. disconnect power to unit before servicing. dispenser hoses & clamps). • Perform Board Output Test. Pins 2 & 3=11. if necessary. • Close door and push the rotary selector knob to start the clothes washer.6ohms ±7%. Will Not Start Pins 1 & 2 = 11. Variations may occur due to usage in the home at the time machine is used. (Refer to the component Testing procedure). 10 16025909 Rev.18Kohms. (Refer to the component testing procedure) • Check motor windings resistance. (CN8. • Check to make sure water supply is turned on fully. If rag becomes wet. make sure that the tumbler Tub Full of Suds is empty.6ohms.3. See Technical Data Sheet taped to rear panel. • Check for water left inside the washer. • Check to make sure the door is fully closed. See Will • Check for loose connections at Machine Not Drain and Will Not Spin. “nd” error will occur Control Board. • Check motor winding resistance • Check the machine control board terminal CN9 pins 1 & 3=11. (If washer is in suds period. Tach • Check water supply is working. check unbalanced load scenario. Control Board.6ohms ±7%. and Pressure Switch. unless testing requires power.) • Check for restricted drain system. or Quick Spin Test (Before test.6 ohms ±7% proper voltage. • Replace console control board. • Faulty motor. • Plug cord into live electrical outlet. ±7%. Harness and Motor Control. is empty. Hot water pressurization may force door open. • Faulty Main Control Board. • Check for frozen pipes and hoses. Motor. Pressure Switch. • Check for loose connections at Machine Control Board. Check for Pins 2 & 3 = 11. During an electrical drain problem. make sure that the tumbler “SUDs” will display instead of remaining time. Check Pin #1 of CN5 and Pin # 1. • Check to see if the washer is in a pause or soak period in the cycle.2. • Check for possible kinked dispenser to outer tub hose. see Will Not Drain. Wait briefly for • Perform Board Output Test or Quick Spin machine to start. drain systems. • Check for kinks in inlet hoses.) If it doesn’t tumble after the test above. • Check the line filter and water valve filter. • Check resistance of Water Valve coils. Tach • Check for loose wire connections at Control Harness and Motor Control. • Check for low water pressure. Pins 1 & 2=11. Check for rubber gasket damage due to over-tightening of faucet couplers. • Check standpipe for leak. • Push any key to turn on the clothes washer. CN9.6ohms ±7%. Check resistance of water valve coils. • Make sure end of drain hose is correctly inserted and secured to drain standpipe. Motor. • Visually check hot. (Normal 1. • Check internal hose connections (fill. No Water Fill • Test water fill.6ohms ±7%. • Check for clogged inlet screens. May be dependent on pressure entering home. Place washer into Service Mode and check for diagnostic codes.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. • Make sure inlet hose connections are not leaking. Refer to the component testing procedure.4 of CN10. • Check for loose connections at the Pressure Switch or on the Machine Control Board. Push the rotary selector knob to start the Will Not Spin washer. Perform Board Output Test. Wrap a dry rag around the standpipe opening. cold. • Check rubber boot. Main • Check for restricted drain system. CN3. Remove. No Tumble • Start normal cycle with an empty machine and allow a fill to check tumble. and motor. If present. leak is fault of home plumbing. after 15 minutes. bleach and softener water valves separately for fill. Leaking • Check dispenser hose to outer tub for obstructions or restrictions. Pressure Switch. 0 ©2005 Maytag Services . CN6 for good connections. personal injury or death. CN9 pins 1 & 3 = 11. Be sure the standpipe is capable of accepting the incoming flow of water from the washer. • Check electrical circuit and connections at the Water Valve. Test.

Possible laundry load is too large to close door. Check the output voltage of Door Lock Coil. Will Not Unlock • Push door closed to make sure nothing from inside is pressing against it.) To avoid risk of electrical shock. Check door lock system.) Perform Board Output Test. Wet Clothes • Very small clothes loads can cause unbalanced loads. Check door lock system. Perform Board Output Test. • Make sure the temperature selection is correct. Check door lock system for loose connections. Will Not Lock • Door not all the way closed or not properly aligned. change door Lock switch. • Make sure water heater is set to deliver a minimum of 120°F (49°C) hot water at the tap. (Refer to the Component Testing procedure. (Refer to the component Testing procedure. Press any key to turn on the washer. Reduce amount of detergent usage. Check electrical connections at lock switch assembly and Machine Control Board (CN10). • Door locked from water level too high. which may keep it from unlocking. check wiring of Main Control Board and Door Lock Switch. Wrong Water Temperature • Check that both faucets are turned on fully. the water line may need to be purged prior to starting wash cycle. If water is present inside drum. Also check water heater capacity and recovery rate. (14. If there is no problem with temperature. Towel loads have a minimal amount of soil present and typically create more suds. (Refer to the Component Testing procedure. Add additional towels. disconnect power to unit before servicing. • Run the clothes washer through another complete cycle using the coldest water. Press power Off Key to turn off the washer and unplug and reconnect washer. Main Control Board and Door Lock Switch should be checked. change Main Control Board. • Check for 120 VAC at the pump when a spin cycle is selected. 0 11 . Place washer into Service Mode and check for diagnostic codes 4. • See Will Not Spin. Check the output voltage of Door Lock Coil If 120V present change door Lock switch. • If the water heater is located a long distance from washer. • Go to Board Output Test and perform Pump Out Test. • Display shows LO. (Refer to the component Testing procedure. Check the temperature inside the drum is higher than 50°C/122°F. • Reduce detergent amount for that specific load size and soil level. change Main Control Board. • Check pump motor winding resistance. Opening door will result in water draining from door opening. • • • • Will Not Drain • Check for restricted drain system.18 & 22.2 ±7% ohms) • Check that the machine control correctly senses the water level in the washer. If not present. ©2005 Maytag Services 16025909 Rev. • Check for water remaining in the tub. • In cold climates check for frozen drain hose. • Drain manually by removing drain hose clamp. Board and pump. • Place washer into Service Mode and check for diagnostic codes 4. If normal. Use high efficiency or low sudsing detergent specially formulated for front load washers. • Excessive suds may have been present. Perform Board Output Test. tablespoon of salt and no detergent. • Check tub to pump hose for twist in hose. refer to “Will not drain”. If not normal.Troubleshooting Procedures ! • • WARNING If LO is displayed. personal injury or death. • Low Spin Speed or Drain Only was selected. • Check the Machine Control Board connections at CN10 (Pin 6) for the pump. due to not using High-Efficiency detergent. See Board Input Test. Should see 110-120VAC. • Perform Board Output Test.). while the control board meters the incoming flow to regulate the actual temperature of the water in the tub. unless testing requires power.18 & 22.(Refer to the component testing procedure).) • Check electrical connections at lock switch assembly and machine control board (CN5 and CN9). This may appear to be significantly warmer/cooler than expected. • Too Hot/Too Cold: This washer uses a reduced amount of water.

Data (frequency) shows the water level is at or above the overflow level. Option and Function buttons respond differently according to each cycle. Door switch was not seen open since the last two final spins. Door failed to lock after3 attempts. and Rinse Cap. the key will be assumed to be stuck. Total fill of 14minutes. To avoid risk of electrical shock. Check clearance. Tighten if necessary. Refer to the back of machine and Installation Instruction. Water sensor level fault. To disable feature press and hold Wash/Rinse Temp and Spin Speed simultaneously until a beep is heard. before a spin begins. only the Power Off button will function. removable Cup. Never exceeded 400rpm due to an unbalanced load. disconnect power to unit before servicing. Detected a key pressed more than 30seconds. nd 1 LO 2 nF 3 Rubber Feet Leaving Marks on Floor • • • • • • • Use a pencil eraser to remove mark. If clothes load is too small. Continuous fill of 12minutes. Check and determine all four of the shipping bolts and spacers have been fully removed from the rear panel of the washer. Level washer.Troubleshooting Procedures ! • WARNING Consumer Information Codes If the consumer observes codes on display. Check the tightness of the rear pulley bolt. add a few towels to balance the clothes load better. Disconnect inlet hoses from the Water Valve and clean the valve screens of any debris. unless testing requires power. Press Power Off and make new cycle selections. The door has not been opened after two complete wash cycles. Door failed to unlock after 3 attempts. Remove and wash Dispenser Tray. Child Lock feature has been selected. personal injury or death. A fault is detected in the water level sensor. Walk washer into location. OE E Buttons do not Respond • E2 15 dc 10 od 17 12 16025909 Rev. LED Description Diagnostic Display code The water level fails to drop below the Low Water level reset within 15 minutes. FL LE 4 8 Additive Cups Full of Water Small amount of water in bottom of additive cups is normal. Noisy and/or Vibration/Walking • • • • • Check if the washer was properly leveled and the locking nuts are securely tightened up against the base frame of the washer. Clean floor and bottom side of washer feet. 0 ©2005 Maytag Services . Check for proper load size and distribution. When display shows "End". see table below. do not drag.

e. disconnect power to unit before servicing. Voltage for motor control bus is under specified limit. start a variety of special service tests and view diagnostic displays. Enter / Exit Service Mode To enter Service Mode press the Chime and Extra Rinse keys for three seconds or until the control beeps. Test or Display Press LED to Press LED to Cancel Start Quick Spin Test Press Delay Start and Rinse&Spin Press Delay start and Rinse&Spin Press Off (exits Service Mode) Press Rotary Selector (cancels hold & resumes next step) dS 22 bE 25 tE 29 E3 2E Sr Hr 34 36 3E 3E 2E 91 2E 92 Service Mode Service Mode enables service personnel to verify the operation of the washing machine and diagnose problems. Machine control is attempting to drive the motor but is not seeing any tach response. Access Service Tests and Diagnostic Features while in Service Mode.. Hall Sensor fault) System Relay failure. The following table summarizes special tests and features available in Service Mode. set a continuous running mode. the technician can cancel the current cycle. along with methods of activation and cancellation. Service Mode can be entered in the middle Hold Quick Spin Step (holds predefined RPM) Press Rotary Selector (during test) 2 ©2005 Maytag Services 16025909 Rev. NOTE: The washer must be on before Service Mode can be entered. Motor tach signal exists without motor running. Motor won't turn. Abnormal high/low temp or ohm resistance seen. Over Current is detected. The motor speed will be displayed when started (motor not running display will be 0). Pressing the Rotary Selector knob while running a test will pause the individual test. or 2) Press Off. The present state of the machine will not be changed (i. unless testing requires power. Door switch is read as open and the door locked switch is read as locked. To exit: 1) Press Chime and Extra Rinse keys for 3 seconds again. personal injury or death. While in Service Mode. All LED’s will be turned off except the “Door Lock” LED.Troubleshooting Procedures ! LED Display dL Description Open door lock switch with motor running. the current cycle in progress will not be interrupted and only the display will change). 0 13 1 . Diagnostic code 18 of any wash cycle without interrupting the cycle. Heater Relay failure. while remaining in Service Mode. It will continue to display the condition of the door lock. (Locked. Voltage for motor control bus is over specified limit. Visual check shows motor is not moving. WARNING To avoid risk of electrical shock. or 3) Unplug the machine.

Hold Quick Spin Step If the Rotary Selector key is pressed during the Quick Spin test. 0 ©2005 Maytag Services . press the Delay and Rinse&Spin keys. the7segment LED’s toggle. Press 2 times for displays with only 2 character positions. personal injury or death. for Diagnostic Code Press Off (also exits Service Mode) Press Rinse&Spin and Spin Only to resume Press Off twice after starting test Clear All Diagnostic Codes Press LED to Start Rotate Cycle Selector either direction Press and hold Rotary Selector. disconnect power to unit before servicing. Rotate counterclockwis e. while diagnostic code is displayed Press Delay and Chime together while displaying diagnostic codes Press Soil Level. press Delay and Rinse&Spin keys to start a Quick Spin Test. To cancel the Hold and allow the Spin Test to continue. Press Rotary Cycle Selector. unless testing requires power. Press Temperature and Soil Level Press Rinse&Spin and Spin Only together Press Delay for 3 seconds (then individual buttons to test) Rotate Cycle Selector clockwise. the LED’s around it will be toggled. Press LED to Cancel Press Power Off All Diagnostic Codes Cycle Count No. the machine will resume and finish the Quick Spin test. Press Spin Only Press Spin Speed WARNING Test or Display To avoid risk of electrical shock. Quick Spin test steps are as follows: • Start spinning and after reaching a maximum spin speed. the machine will hold at the next highest index speed for up to 10 minutes. At the end of 10 minutes. Press Chime Press LED to Cancel N/A Release Rotary Selector (returns to diagnostic code display) Display Software Version Press Soil rd Level a 3 time LED/Switch Test Cycle Count Quick Spin Test While in Service Mode. • stay at maximum spin speed for 2 minutes and stop Quick Spin Test.Troubleshooting Procedures ! Test or Display Press LED to Start Fast TimeDown / Advance to Next Step Quick Service Cycle Hold Quick Service Cycle Step Press Temperature to start test. IN Board Input Test Press Spin Only Press Off Board Output Test / System Check Press Rinse& Spin – displays “d” Diagnostic Code Display (Initial) Press Rinse&Spin again 2 14 16025909 Rev. Press Temperature during cycle to advance. all of the LED’s around the Rotary Cycle Selector will be toggled.

and every 3 minutes during the tumble sessions (Wash. Pressing the Spin Only key again cancels the test. at the beginning of Fabric Softener fill. This test turns on a specified output after a key press. and continue blinking until the quick service cycle test has reached the end. During this time. press the Delay key to start a LED/Switch check. this test will exit without any display. Cold water for 5 seconds and then turn off. Washer will return to the normal Service Mode at the end of the 10 second period. Dispenser softener using cold water and bleach water for 5 seconds and then turn off. Turn on Cold valves until the control detects proper water level. Machine will achieve maximum speed using the safest. Switch Delay Start Chime Extra Rinse Soil Level Spin Speed Temperature Rinse&Spin Spin Only Prewash Extended Spin Selector Knob Selector Knob Start Pause Selector Knob Power Off Action Press once Press 3 times Press once Press 4 times Press 5 times Press 5 times Press once Press once Press once Press once Rotate 1 full revolution clockwise 1 position counterclockwise Press once Press once Press once To avoid risk of electrical shock. LED/Switch Test While in Service Mode. tumble at 45 rpm for 5 seconds in a counterclockwise direction. 7.Troubleshooting Procedures ! Fast Time Down Test While any test or cycle is running in Service Mode. at the beginning of a fill session. IN Board Input Test • While in Service Mode. or Rinse). As the program is advanced it will index as follows: The end of each fill (the same as the beginning of a tumble session for Wash. The following steps are performed: Display shows “SC”. but will not necessarily stop the test. continue tumble pattern for another 14 seconds. Continue pattern until the water level is detected. This will be a quick check of all systems. All LED’s should flash on and off while the system is suspended or on hold. During the Quick Service Cycle. check the water level. drain first before entering the spin function). The Power Off switch pad must be pressed twice within 30 seconds to cancel this test. Minimum time for this segment to be 5 seconds. unless testing requires power. 5. turn on heater for first 5 seconds of this tumble pattern. pressing the Temperature key will advance the program to the next cycle stage. disconnect power to unit before servicing. at the beginning of a drain session. at the beginning of a spin session (at this position. After water height is achieved. “PA” will be displayed for five (5) seconds once all keys have been pressed and the test is completed. pressing the Temperature and Soil Level key for 3seconds will start a Quick Service Cycle. Hot water for 5 seconds and then turn off. Pressing the Rinse&Spin and Spin Only keys will suspend the machine at the current step for up to 10 minutes or until Delay Start and Chime are pressed again. Following 20seconds of inactivity at any point. pause for 2seconds. If the washer is equipped. Bleach valve for 5 seconds and then turn off. 1. Cycle stages are located at key locations in the machine operation. and Rinses). 4. Pressing Spin Speed will advance to the next cycle. Quick Service Cycle While in Service Mode. 0 15 2 . All keys (including the OFF button) must be pressed within 5 minutes for this test to pass. If display shows od then open and close door. fastest method. Drain and spin to maximum speed. All the LED’s can be toggled or slewed by pressing the key associated with the LED or set of LED’s. 3. 2. Display a “PA” (Passed) continuously for 5 seconds I no diagnostic codes were logged during the test. pause for 2 seconds. 6. Any diagnostic code logged during this test will result in failure of the test. if over reset level. WARNING The “SC” in the display will blink as an indication of failure. pressing the Spin Only key will begin the Board Input Test. Advance the washer to next step if water is not connected to machine. personal injury or death. tumble at 45 rpm for 5seconds in a clockwise direction. pressing the Spin Speed key will advance to the next step.(Display shows ©2005 Maytag Services 16025909 Rev. at the beginning of Bleach fill.

Press Unbalanced Rotary Selector Knob. Press above level.While in Service Mode follow chart to check respective function. • When the “Rotary Cycle Selector” is set to “Delicates” and the “Rotary Cycle Selector” is pressed. “U0” will be displayed during the time when the machine is correcting for the unbalance.g. the Low water level will be displayed: “_0” if below level. “-1” if above level. Press Rotary Selector Knob. • When the “Delay” switch pad is pressed. • When the “Rotary Cycle Selector” is set to “Wrinkle Control” and the “Rotary Cycle Selector” is pressed. The Medium water level is defined as the minimum water level needed to turn the heater on. disconnect power to unit before servicing. e. Rotary Selector Knob. above level. The Low water level is defined as the reset water level. the door position will be displayed: “OP” if open. • When the “Rotary Cycle Selector” is set to “Hand Wash” and the “Rotary Cycle Selector” is pressed. Press Delay switch Water Degrees F pad. pressing the Spin Speed key will begin the Board Output Test. Rotary Selector Knob.e. Press Rotary Selector Knob. “CL” if closed. “UC” will once again be displayed. • When the “Rotary Cycle Selector” is set to “Super Wash” and the “Rotary Cycle Selector” is pressed. This test turns on a specified output after a key press. “UO” if unbalanced. personal injury or death. in). • When the “Rotary Cycle Selector” is set to “Normal” and the “Rotary Cycle Selector” is pressed. the water temperature will be displayed in Degrees F. Press above level. the load has begun tumbling or the lower speed has resulted in an acceptable amount of balance). temperature Rotary cycle Water Degrees C selector set to temperature Delicates. • When the “Rotary Cycle Selector” is set to “Colors” and the “Rotary Cycle Selector” is pressed. the High water level will be – – displayed: “ 0” if below level. Rotary cycle Lock state “UL” or “LO” selector set to Normal. Rotary cycle Low water “_0” if below selector set to level level. – Rotary cycle High water “ 0” if below selector set to level – level. unless testing requires power. Only one output can be “on” at any time. 0 ©2005 Maytag Services . Rotary cycle Medium “—0” if below selector set to water level level. the level of Tub unbalance will be displayed: “UC” if balanced. Rotary cycle Tub balance “UC” Balanced selector set to “UO” Hand Wash. Once the situation has been corrected (i. the Medium water level will be displayed: “-0” if below level. “ 1” if above level. Board Output Test While in Service Mode. the Lock position will be displayed: “UL” if unlocked. Press Rotary Selector Knob. Press Rotary Selector Knob. the water temperature will be displayed in degrees C (Celsius). “—1” if Wrinkle Control. While in Service Mode follow chart to check respective function. slowing down to redistribute the load or to get to a lower spin speed. • When the “Rotary Cycle Selector” is set to “Whites ”and the “Rotary Cycle Selector” is pressed. Pressing the Spin Speed key again cancels the test. “ 1” if Whites. • When the “Rotary Cycle Selector” is set to “Super Wash” and the “Rotary Cycle 16 2 16025909 Rev. While in Service Mode follow to check respective function. “_1” if Colors. “_1” if above level. “LO” if locked. The High water level is defined as the over flow water level.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. All outputs will be turned off after five (5) minutes of inactivity. Selection Function Display Rotary cycle Door position “OP” or “CL” selector set to Super Wash.

the hot water valve will be will turn ON. the machine will tumble for 5 seconds in the CW direction. Pre Wash on. the “Chime” button. if safe to do so. This output will remain on nd set to Delicates. tumble in the CCW direction for 5 seconds. personal injury or death. Note that all tumble speeds are assumed to be 45 rpm. Press Hot Water on. • Pressing the “Delay” switch pad will turn on st 1 press valve Rotary cycle selector the motor and the “Delay” LED. 2nd press and the LED will remain on until the “Delay” Press Rotary Valve valve off. • Pressing the “Chime” switch pad will unlock the door and turn on the all the LED’s above ©2005 Maytag Services 16025909 Rev. The the Heater will be turned on if the water level control will not allow the machine to fill past is above the Heater Safety Level. This output will attempt to • Selector” button is pressed. will be toggled (either from “on” to “off” or • Pressing the “Temperature” switch pad will from“ off” to “on”). If the water the High water level. On to Off or Main Relay Press Rotary Off to On • When the “Rotary Cycle Selector” is set to Selector Knob. unless testing requires power. on until the “Rotary Cycle Selector” button is Knob. Selector” button is pressed. lock the door and all the Temperature LED’s • When the “Rotary Cycle Selector” is set to will turn ON. the cold water control will not allow the machine to fill past valve will be turned on. This output will remain on until • When the “Rotary Cycle Selector” is set to the “Rotary Cycle Selector” button is “Wrinkle Control” and the “Rotary Cycle pressed again to turn off the output. a • When the “Rotary Cycle Selector” is set to warning beep will be given and the heater will “Delicates” and the “Rotary Cycle Selector” not be turned on.Troubleshooting Procedures ! WARNING To avoid risk of electrical shock. 2nd press valve will be turned on. The st 1 press valve Rotary cycle selector control will not allow the machine to fill past nd set to Wrinkle on. the pre wash set to Normal. disconnect power to unit before servicing. pressed again to turn off the output. “Hand Wash” and the “Rotary Cycle st 1 press valve Rotary cycle selector Selector” button is pressed. Pressing the “Chime” button will “Normal” and the “Rotary Cycle Selector” unlock the door and the all the Chime LED’s button is pressed. This output will remain the High water level. The Selector” button is pressed. level is below the Heater Safety Level. set to Super Wash. the Main relay unlock one time. pause for 2seconds. • When the “Rotary Cycle Selector” is set to Valve Rotary Selector “Quick Wash” and the “Rotary Cycle Knob. pressed again to turn off the output. the bleach valve and the cold water water level. 0 17 . valve will be turned on to check the fabric softener fill. This output set to Hand Wash. 2 press the High water level. on. the drain pump st Rotary cycle selector 1 press valve will be turned on. This output will remain on until the • When the “Rotary Cycle Selector” is set to “Rotary Cycle Selector” button is pressed “Colors” and the “Rotary Cycle Selector” is again to turn off the output. turned on. Press valve off. The control will not allow the machine to fill past the High pressed. on until the “Rotary Cycle Selector” button is • When the “Rinse & Spin” keypad is pressed. the bleach valve will be remain on until the “Rinse & Spin” keypad is turned on. repeating this pattern until “ Delay” button is pressed again to turn off the tumbling. This output will remain on until the pressed again to turn off the output. switch pad is pressed again to turn off the Selector Knob. Cold Water Control. output. When activated. pause for 2 seconds. “Rotary Cycle Selector” button is pressed Selection Component Function again to turn off the output. pressed again to turn off the output. Selector Knob. This output will remain Rotary Selector Valve valve off. The control will not allow the machine to fill past the High Rotary cycle selector water level. The Heater output will button is pressed. 2 press until the “Rotary Cycle Selector” button is Bleach Valve Press Rotary valve off.

Drain Pump Motor Press Chime switch pad Press Temperature switch pad Rotary cycle selector set to Colors. 1 Attempt to unlock Lock Door 1st press Fabric Softener fill. it will again show “d”. Press Rotary Selector Knob.Troubleshooting Procedures ! Selection Rotary cycle selector set to Quick Wash. 0 ©2005 Maytag Services . 2nd press Drain Pump off. 1st press Motor on. The display will show a “d”. A code generated during the current cycle will be displayed with the Spin Indicator LED turned “ON”. Action to be taken Heater 1 No Drain Display Diagnostic Codes The diagnostic code display can be toggled on and off from Service Mode by pressing the Rinse&Spin key and rotating the cycle select knob. Press Rinse & Spin switch pad Door Lock Door Lock Bleach Valve and Cold Water Valve Diagnostic Codes Diag. Function 1st press Drain Pump on. if the Rotary Selector is pressed and held. a code generated during the previous cycle will be displayed with the Spin Indicator LED turned “ON”. a code generated during the previous cycle will be displayed with the Spin Indicator LED turned “ON”.-” will be displayed at the end of the list of codes. To avoid risk of electrical shock. personal injury or death. Press Delay switch pad Component WARNING A code generated during the current cycle will be displayed with the Spin Indicator LED turned “ON”. To clear the diagnostic list press the Delay and Chime keys for 3 seconds while viewing the list. Cycle Count Since A Diagnostic Code Occured/Clearing Diagnostic Codes While a diagnostic code is displayed. the display will remain at the top or the end of the list. Displays "nd" Go to "Will Not Drain" Troubleshooting Section 2 The door fails to unlock Displays "LO" Go to "Will Not Unlock" Troubleshooting Section Displays "nF" Go to "No Water Fill" Troubleshooting Section 3 No Fill 4 The door fails to lock Door failed to Displays "FL" Go to lock after 3 "Will not lock" attempts Troubleshooting Section. the machine will display the number of cycles since the diagnostic code occurred. the machine will display the number of cycles since the diagnostic code occurred. the more recent code will be displayed. Access Other Features While a diagnostic code is displayed. before a spin begins. 2nd press heater off. Door failed to unlock after 3attempts Continuous fill of 12 minutes. unless testing requires power. 2nd press valves off 1st press heater on. Press Rotary Selector Knob. If no cycle is currently running. 2nd press Motor off. A pair of dashes “. subsequent movements of the knob in the same direction will show older codes. Total fill of 14minutes. if the Rotary Selector is pressed and held. disconnect power to unit before servicing. If rotation is continued to the limits of the list. If no cycle is currently running. Once an initial direction is selected by the user (either Clockwise or Counterclockwise). Not Used 5-7 18 16025909 Rev. Rotating the Cycle Selector knob in either direction will cycle through the list of codes one code at a time with no wrap. when the control reaches the top. If the user changes direction and turns the knob in the opposite direction. To clear the diagnostic list press the Delay and Chime keys for 3 seconds while viewing the list. Description Code Trigger The water level fails to drop below the Low Water level reset within 15 minutes.

locked. 15 Stuck Key 9 17 Never exceeded 400rpm due to an unbalance load. LED – Will display “dc” Go to "Wet Clothes "Troubleshooting Section" Door switch was not seen open since the last three final spins 10 E Water level in the machine is believed to be above the overflow level. Not Used Door switch is Door switch detected open Go to "Door Lock detected and the door Test" open during locked switch Troubleshooting cycle (when is read as Section not paused). sensor fault. If condition still exists. Go to A key is sensed to be "Membrane Pad pressed more Check" Check than 30 connection of seconds. personal injury or death. replace machine control board. 8 Input signal from water level Sensor is out of Water level range. Replace assumed to LED Board if be stuck necessary. Control Board test Check for faulty motor relay on the machine control board. 11 Will not remember machine settings 23-24 Difficulty in reading memory 12-14 Not Used ©2005 Maytag Services 16025909 Rev. check water level sensor 19-21 22 Go to "Clear diagnostic codes" Disconnect and reconnect the washer power cord at power supply outlet. When this condition is detected. perform lock switch Diagnostic with motor Motor/Machine running. unless testing requires power. Not Used Trigger To avoid risk of electrical shock. Not Used Unbalance detected during final spin. Washer will beep and pause the wash cycle. was not seen open since the last two final spins Check for loose wire connections Clear the diagnostic code and recheck. If water valve is OK. which prevented the spinner from exceeding 400 rpm Displays "LE" Go to “No water fill Troubleshooting”. 0 19 . Description Code Trigger Action to be taken WARNING Diag. disconnect power to unit before servicing. the Water sensor level machine will automatically fault. First check to see that water valve is not stuck. 18 Detected door lock switch open during cycle when not expected.Troubleshooting Procedures ! Diag. door open sensing. The door has not been opened after two complete Will display "od" If wash cycles. Description Code Action to be taken Display "E2". the keypad to control key will be board. begin pumping water out of the machine until it falls below the overflow level. Open door if reoccurs. Door switch will cleared.

Description Code Trigger Action to be taken WARNING Diag. or 2) Press Off. or Control Board. Displays Over Current "3E".Loose or pinched wires . or 3) Unplug the machine. Pressing the Rotary Selector knob while running a test will pause the individual test. . while remaining in Service Mode. cancel the cycle.Check the Motor failure is detected.Replace bus is over 91 bus is over Machine Control specified limit Board. disconnect power to unit before servicing. Heater relay Check signal Replace Machine failure.Replace 92 bus is under specified Machine Control specified limit limit Board. If a cycle is running. Control Board. the machine will exit the Service Mode and resume normal operations. Pressing the Off key will completely exit Service Mode. Visual check shows motor is not moving. Machine control does not see relay open when it should. limit Display Voltage for Voltage for motor control motor control "2E". If machine has separate motor control. 0 ©2005 Maytag Services . See “Board Output Test” Display "Sr". condition only). 2E Motor Drive failure (Locked. wiring connections. Exit Service Mode To exit: 1) Press Chime and Extra Rinse keys for 3seconds again. Replace machine control board. Hall sensor fault) 34 System Relay failure Voltage for Display Voltage for motor control motor control "2E". perform self diagnostic motor test. current) turn. Not Used Trigger To avoid risk of electrical shock. unless testing requires power. Description Code 36 Action to be taken Heater Relay Display "Hr".Troubleshooting Procedures ! Diag. Not Used Sump thermistor failure (Optional) Abnormal high/low temp or ohm resistance seen Displays " bE".Bad sump thermistor 30-33 Not Used Machine control is attempting to drive the motor but is not seeing any tach response. not sensed. A power loss during Service Mode will cancel this mode. personal injury or death. Replace Machine Control Board. the (Over Motor won't speed sensor. After five (5) minutes of inactivity (user key presses) in Service Mode. 25 Tach signal exists without torque Motor tach signal exists command or when not without expected motor (Abnormal running. motor windings. 3E 26-28 40-49 29 Displays " tE". 35 Not Used 20 16025909 Rev. Display “E3” Evaluate wire harness for loose or unhooked connections.

5V DC) Door Switch 60 ohms 60 ohms Water Sensor Check voltage at Pin #6 and Pin #7 of CN3. Unplug harness connector and test from wire insertion side.5V DC. 25. unless testing requires power.6 ohms 11. 25. Test Procedure Unplug harness connector and test from wire insertion side.75V 0V DC or 3. Pin #1 and Pin #2 of CN9 Pin #1 and Pin #3 of CN9 Pin #2 and Pin #3 of CN9 0V DC or 3.8 KHz Sump Sensor Check voltage at Pin #4 and Pin #2 of CN8.Component Testing Information ! Illustration Component Thermistor WARNING To avoid risk of electrical shock. Check voltage at Pin #4 and Pin #3 of CN8.6 ohms Drain Pump During drain check voltage at Pin #1 of CN5 and Pin #6 of CN10 120V AC Water Valves Unplug harness connector and test from wire insertion side. Pin #7 of CN5 and Pin #3 of CN9 Pin #8 of CN5 and Pin #3 of CN9 Results 13000 ohms @ 70F (2. (Hot valve) Pin #2 of CN5 and Pin #2 of CN6 (Pre valve) Pin #3 of CN5 and Pin #2 of CN6 (Bleach valve) Pin #4 of CN5 and Pin #2 of CN6 (Main valve) Pin #1 of CN5 and Pin #2 of CN6 1100 ohms 1100 ohms 1100 ohms 1100 ohms Heater Relay AC Power During water heat check voltage at Pin #1 of CN5 and Pin #2 of RY9 Check voltage at Pin #1 and Pin #3 of CN5 Check voltage at Pin #1 of CN5 and Pin #1 of CN6 Unplug harness connector and test from wire insertion side. personal injury or death.5V DC. Reset water level = 2.6 ohms 11. Pin #6 and Pin #3 of CN3 Unplug harness connector and test from wire insertion side.8 KHz Reset water level = 2. 120V AC 120V AC 120V AC Less than 1 ohm Reactor ©2005 Maytag Services 16025909 Rev. 0 21 .75V Motor 11. Check voltage at Pin #6 and Pin #8 of CN3. disconnect power to unit before servicing.

The heater turns off when the water temperature is above 151 degrees F. The heater turns off when the water temperature is above 130 degrees F. The cycle time will not be extended to reach the desired temperature. unless testing requires power. disconnect power to unit before servicing. The cycle time will not be extended to reach the desired temperature. or or time has expired for the wash cycle. The heater will turn off when the water temperature is above 105 degrees F or time has expired for the wash cycle. the heater turns on if the water temperature in the tub is below 95 degrees F. personal injury or death. The heater turns off when the water temperature is above 70 degrees F or time has expired for the wash cycle. 22 16025909 3 2 4 1 1 3 2 1 When hot wash is selected. When the Sanitary Cycle is selected. The cycle time will not be extended to reach the desired temperature. the heater will turn on if the water temperature in the tub is below 120 degrees F. When ATC warm wash is selected. Rev. 0 ©2005 Maytag Services . 9 CN3 1 CN6 4 CN8 8 CN10 4 5 1 1 CN9 3 1 3 1 CN7 RY9 1 2 1 1 1 9 8 4 ATC Control When ATC cold wash is selected. the Heater turns on if the water temperature in the tub is below 60 degrees F. The wash cycle will be extended to achieve the temperature of 151 degrees F. the heater turns on if the water temperature in the tub is below 141 degrees F.Component Testing Information ! WARNING To avoid risk of electrical shock.

0 23 . unless testing requires power. ! WARNING To avoid risk of electrical shock. Water flow through dispenser during Wash fill WASH FILL / Rotation of Spinner COOLING / DISENTANGLE SUB TOTAL DRAIN (HEATING) WASHING ©2005 Maytag Services 16025909 Rev.Component Testing Information Note: The heater will not turn on more than once in a wash cycle (no reheating). personal injury or death. disconnect power to unit before servicing.

Water flow through dispenser during Rinse 1 fill RINSE 1 MIDTERM SPIN FILL / Rotation of Spinner DISENTANGLE / FILLING TO REMOVE SUDS SUB TOTAL DRAIN RINSE 24 16025909 Rev. disconnect power to unit before servicing. unless testing requires power.Component Testing Information ! WARNING To avoid risk of electrical shock. personal injury or death. 0 ©2005 Maytag Services .

Component Testing Information ! WARNING To avoid risk of electrical shock. disconnect power to unit before servicing. personal injury or death. unless testing requires power. 0 25 . Water flow through dispenser during Rinse 2 fill RINSE 2 DRAIN MIDTERM SPIN FILL / Rotation of Spinner RINSE DISENTANGLE / FILLING TO REMOVE SUDS SUB TOTAL ©2005 Maytag Services 16025909 Rev.

Disconnect power supply to unit. 1. Remove Pressure Hose. Remove harness plug. 0 ©2005 Maytag Services . Disconnect power supply to unit. personal injury or death. 2. 4. 3. disconnect power to unit before servicing. 3. 5.Disassembly Procedures ! Top Removal WARNING To avoid risk of electrical shock. Water Level Sensor Removal 1. Remove single attachment screw. 2. Remove 2 10mm screws from washer back. Slide Top Cover towards the rear to clear the screw head from flange on the bottom side of the Top Cover. 26 16025909 Rev. Remove Top Cover.

A resistance check across the coil leads should indicate less than 1 ohm. Disconnect power supply to unit. EMI Filter Removal 1. 3. personal injury or death. Loosen 13mm acorn nut and slide EMI Filter out of bracket. 3. Remove Top Cover. 0 27 . NOTE: Mark the wire locations on the EMI before removing the terminals.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Reactor Removal 1. Remove single attachment screw on cross brace. NOTE: The reactor coil is wired in series with line 1 internally in the Control Board. ©2005 Maytag Services 16025909 Rev. 2. disconnect power to unit before servicing. Remove Top Cover. 4. Disconnect power supply to unit. 2. An open coil or loose electrical connection would result in a “dead” board complaint. Twist Reactor counterclockwise to remove.

Combo Cold Valve Hot Valve 4. Water Valve Removal 1. Dispenser Removal 1. disconnect power to unit before servicing. 3. Remove Top Cover.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Remove Top Cover. 28 16025909 Rev. 2. Pre Wash Main Hot Bleach Main Cold NOTE: The hose circuitry is marked on the Dispenser top. 4. personal injury or death. 5. Remove clamps and hoses from dispenser. 2. Remove two screws each hot and 3 valve combo cold valve. Disconnect power supply to unit. Remove attachment screws and lift dipenser to expose fill hose. Depress the release tab and slide drawer from washer. Remove hose clamps and hoses. NOTE: The hose circuitry is marked on the Dispenser top. 3. Disconnect power supply to unit. 0 ©2005 Maytag Services .

6. 4. 8. 0 29 . Remove Top Cover. Remove five screws from PCB Housing to access the LED Circuit Board. Remove four screws to remove door from Front Panel. Door Removal 1. 7. 6. 5. Remove Dispenser Drawer. Remove fill hose clamp and hose. ©2005 Maytag Services 16025909 Rev. Remove Reactor wire harness connector from the PCB Board. Console Removal 1. personal injury or death. 3. Roll Console down and lift away from washer. Disconnect power supply to unit. Remove Reactor wire harness from wire clip. Remove five screws attaching Console. Disconnect power supply to unit. disconnect power to unit before servicing. 2.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 2.

Remove the glass retainer. 26 16025909 Rev. 4. 5.Disassembly Procedures ! WARNING T avoid risk of electrical shock. Remove glass. Remove external viewing window. 3. disconnect power to unit before servicing. Remove hinge retainer plate. Remove door from hinge posts. 8. 6. personal injury or o death. 0 ©2005 Maytag Services . Remove Screws around the perimeter of the glass retainer. 7.

Expand the Boot Clamp Spring located at the 6 o’clock position. ©2005 Maytag Services 16025909 Rev.Disassembly Procedures ! 1. personal injury or death. Disconnect the wire connectors to the Door Lock. Remove Console. 5. Remove Top Cover. Front Panel Removal Disconnect power supply to unit. 4. 7. Open door and remove Boot Retainer Clamp. Pull the boot from the lip formed into the front opening. disconnect power to unit before servicing. 2. 3. 0 31 . 6. Remove four screws attaching the front to the cabinet. WARNING To avoid risk of electrical shock.

Remove Top Cover. Disconnect power supply to unit. disconnect power to unit before servicing. 5. Loosen boot clamp at the 12 o’clock position. 4. Remove Front Panel. NOTE: When installing the boot align the index tabs on the boot with the screws on either side of the Fill Tube. Loosen 10mm nut on Heater and remove Heater Element. 2. Heater Removal 1. 0 ©2005 Maytag Services . Remove Top Cover. Lift Front Panel from bottom brackets. Remove Front Panel. NOTE: Install Heater Element on top of metal bracket. Remove Console. 3. Remove Thermistor and Heater wiring connectors. 4. 5. 6.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 3. personal injury or death. 32 16025909 Rev. Boot Removal 1. 2. 8. Disconnect power supply to unit. Remove Console.

Disconnect power supply to unit. Remove either vent tube from the outer Tub. 2. 3. 4.Disassembly Procedures ! Motor Removal WARNING To avoid risk of electrical shock. disconnect power to unit before servicing. personal injury or death. Rotate the Spinner to locate a slot. Insert a rubber handled tool or equivelent object to lock the Spinner while removing the Motor nut. 1. Remove two screws attaching Back Cover and slide cover up and lift bottom edge out of retaining slots. ©2005 Maytag Services 16025909 Rev. 0 33 .

0 ©2005 Maytag Services . 6. personal injury or death. CAUTION: The rotor contains powerful magnets. 7. Depress and release latch to remove motor wiring connectors. disconnect power to unit before servicing. Remove the six 10mm bolts securing stator coil to the tub. Grasp the Rotor at 3 and 9 o’clock while pulling Rotor from shaft. 7. NOTE: When reinstalling Motor torqe nut to 32-47 ft. Use caution during handeling and installation.Disassembly Procedures ! 5. Start a screw while supporting the Stator with the other hand. Use caution during removal and installtion. WARNING To avoid risk of electrical shock. DO NOT place fingers between rotor and windings during installation. Depress and release latch to remove motor wiring connectors. the stastor will not hang from the alignment pins. lbs. Remove 19mm nut . 34 16025909 Rev. NOTE: There are alignment pins for the Stator reinstallation. 8.

0 35 . Disconnect power supply to unit. Remove three 13mm bolts securing Drain Pump to base. Remove screw securing Drain Pump to bracket. 6.Disassembly Procedures ! WARNING To avoid risk of electrical shock. Remove clamp and Drain Hose. disconnect power to unit before servicing. Twist Drain Pump clockwise to remove. Remove clamp and Pump Hose. 4. Remove wiring connector. 2. ©2005 Maytag Services 16025909 Rev. personal injury or death. Remove Back Cover. 5. Drain Pump Removal 1. 7. 3.

Outer Tub and Spinner Removal Disconnect power supply to unit.32” long NOTE: The rear struts can be identified by the green sleeve. 9. 0 ©2005 Maytag Services . Remove wire harness connectors for the heater. 12. 4.Disassembly Procedures ! 1. NOTE: Torque bolts to 11-22 ft lbs.Remove two 13mm bolts securing the Front Struts to base and rotate up against the bottom of the tub. Remove Top Cover.Insert a board or boards across the bottom of the washer frame to use as a support when removing the tub assembly. Remove Pump Hose. 3. 13. 10. WARNING To avoid risk of electrical shock.Remove two each side 13mm bolts securing Counter Weights. Themistor and ground. Rotate the struts up against the bottom of the tub to ease removal of the tub assembly. disconnect power to unit before servicing. 1x12 . 11. 2. 36 16025909 Rev. Remove Console. Remove the Drain Hose Remove the two 13mm bolts securing the Rear Struts to the base. during installtion. 6. Remove Back Cover. 5. 8. Remove Front Panel. 7. personal injury or death.

14. 15. Remove ground wire. 17. disconnect power to unit before servicing. Remove the Pressure Hose.Disassembly Procedures ! WARNING To avoid risk of electrical shock.Remove Pressure Switch harness connector.Remove fill hose. personal injury or death. 0 37 . ©2005 Maytag Services 16025909 Rev. 16.

22.Remove two screws securing Center Brace to Back Guard. 19. Use a blanket or rug to protect the floor 20. 18. Repeat for the opposite side and let Outer Tub rest on support board. 38 16025909 Rev.Lift Suspension Spring from keeper in cabinet.Remove left and right Vent Hoses. personal injury or death. 21.Remove remaining screws securing Back Guard to cabinet. disconnect power to unit before servicing. 0 ©2005 Maytag Services .Disassembly Procedures ! WARNING To avoid risk of electrical shock.Grasp the front and rear of the tub and slide out.

©2005 Maytag Services 16025909 Rev. Tub Gasket can be replaced after tub halves are split. 25.Set the tub on the floor. 0 39 . Roll the tub to the upright position and rest it on the blocks.Disassembly Procedures ! WARNING To avoid risk of electrical shock. disconnect power to unit before servicing. 26. Separate the front and rear halves of the Outer Tub. 23. personal injury or death.Remove the 10mm screws around the perimeter of the tub. NOTE: Torque tub bolts to 6-11 ft. 24. . Position 4" wood blocks or equivalent around the spinner shaft. lbs.

28.Lift Spinner to access Wave Washer. personal injury or death. 0 ©2005 Maytag Services .Remove screw and release tab to remove Baffles 27.Disassembly Procedures ! WARNING To avoid risk of electrical shock. 40 16025909 Rev. disconnect power to unit before servicing.

0 41 .Appendix A ©2005 Maytag Services 16025909 Rev.

0 ©2005 Maytag Services .DC68-02032B 101504 42 16025909 Rev.

0 43 .©2005 Maytag Services 16025909 Rev.

0 ©2005 Maytag Services .! WA RNING 44 16025909 Rev.

Operating temperature should be above 60°F. FLOORING For best performancethe washer must be installed on a solidly constructed floor. A louvered door with equivalent air opening is acceptable. Standpipe must be large enough to acceptthe outside diameter of the drain hose. / 465 cm2 minimum. Wood floors may need to be reinforced to minimize vibration and/or unbalancedload situations. pump. This can cause damageto belts. Washer alone does not require specific air opening. Never install the washer on a platform or weakly supported structure. The drain hose must be routed through the drain hose clip to the standpipe. LOCATION CONSIDERATIONS It is recommended washer never be installed in areas where water may freeze since the washer will the always maintain some water in the water valve.To Avoid The Possibility • • Of Water Damage: Have Water Faucets Easily Accessible Turn Off Faucets When Washer Is Not In Use. 0 45 . hoses and other components. ©2005 Maytag Services 16025909 Rev. DRAIN FACILITY Recommendedheight of the standpipe is 18”. Carpeting and soft tile surfaces are contributing factors in vibration and/or tendency for a washer to move slightly during the spin cycle. The drain hose is attachedat the factory. pump and hose areas. ALCOVE OR CLOSET INSTALLATION MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS: Sides – 0 in / 0 mm Rear – 1 in / 25 mm Top – 2 in / 51 mm Closet Front – 0 in / 0 mm The closet front must have a total unobstructed air opening of 72 in 2. if both washer and dryer are installed together.

46 16025909 Rev. 0 ©2005 Maytag Services .

0 47 .Before using the washing machine. you must remove the four shipping bolts ©2005 Maytag Services 16025909 Rev.

0 ©2005 Maytag Services .48 16025909 Rev.

0 49 .Appendix B ©2005 Maytag Services 16025909 Rev.

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©2005 Maytag Services 16025909 Rev. 0 63 .

s Problemwith control. Electric ser vicewas lost when washer was running.see be ppe low.see be ppe r low. Close the door tightly and restart the cyc If the code r ea a s. le Restar t the cyc by pressing the Cy cl e S elect or dial.T ROUBLESHOOTING I NFORM ATION CODES Information codes ma bedisplay to help you better understa what is occur ing with the washer. SeeTro ubleshooting “The washer does not dr ain a nd/or spin”. The door will not unlock. s low. Call for service see be . D oor is openwhen washer is running. e Checkfor kinked hoses.see be Call for ser vice. Mak sur e the door is firmly closed. W ater temper tur e control problem (Hea Control problem ter ) The washer has tr ied to fill but has not r eache d the proper water level. Call for service. low. ny ppe call for ser vice. call for ser vice. a . Sol ut io n Redistr ibute the load. call for ser vice.pr ess the Cy cl e S el ector dial. Motor not running properly. y ed nd r Code Sy mbol M eani ng Unbala d loadprevente the washer from nce d spinning.If the code r ea ar s. The washer is not dr aining. call for ser vice. For an codes not lis ted a y bove. Pr ess Powe r Of f padthen r estart the cyc If the le.see be ppe r low.see be low. The washer has tr ied to fill but was unsuccesful.see be low. code r ea ar s. call for ser vice. s Mak sur e the water faucet are openall the way.call Ma ytagCustomer Ser viceat 1-800-688-9900 USA or 1-800-688-2002 Canada. 64 16025909 Rev. le Restar t the cyc pressing the Cy cl e S el ect or dial. The washer failed to lock the door. and then turn it on using a pad. pag 13. If the code r ea a s. Close the door tightly and restart the cyc le. D oor is unlocked when washer is running. e Push the P ow er Of f padto turn off the washer. If problem continues. le. 0 ©2005 Maytag Services . Checkinlet scr een on fill hoses. call for e ser vice.see be ppe r low. If the code r ea a s.see be low.

0 65 .©2005 Maytag Services 16025909 Rev.

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