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Mangesh Patil

A/106, Swarn Apartments, Samarth Ramdas Nagar, Vasai Road [EAST], Thane-401210, Maharashtra Ph#8087251351,

Summary: More than 1 year experience in Virtela Networks as a Tier-1 Network Engineer (one of the biggest Managed Service Provider in the world) Hands on experience configuring & troubleshooting issues with platforms from multiple vendors B.E (Electronics & Telecom.) from Mumbai University CCNA ,JNCIS,ITIL v3 certified Superb communication skills One of the Top performers at work 7 month experience in customer service with MPHASIS (one of the leading BPO in India)

Professional Certifications: Experience:

1 & year of experience with Virtela Networks which is one of the biggest Managed Network & Security Providers Some of my responsibilities with Virtela included Troubleshooting network, routing, security ,MPLS backbone issues Scripting the correct configuration for arriving change requests Configuration, remote management & monitoring of router, switch ,firewall platforms(Cisco ,Juniper ,HP ,Netscreen,..) deployed in the network Working with the incoming tickets /phone calls & identifying & resolving issues based on severity Recognizing & actively working on issues with BGP ,IPsec VPNs ,HSRP ,IGPs ,T1/E1/T3/OC3/Ethernet/DSL circuits ,PPPoE ,Riverbed WAN optimizers Performing the code upgrade of backbone RPC devices(M10i,M7i,etc) Monitoring of the MPLS backbone & using OSPF costs for keeping it on the optimal path Cisco CCNA Juniper JNCIS-ENT Juniper JNCIA-JUNOS Cisco CCENT ITIL v3 Foundation

7 month experience with MPHASIS which is one of the strongest BPO operating in India A brief summary of my work with them Worked for the Accor Hotels process which had just came in with MPHASIS My responsibilities included giving on call details & description of Accor Hotel properties around the world Reserving rooms on call in Accor hotels around the world which required extensive knowledge of Accor hotel properties & knowing which property could be sold to which customer

Career highlights :
One of the three people to be promoted from GSD to NOC for their excellent performance & dedication in Feb-2011 (Virtela) Top Performer throughout the 2nd half of 2011 (Virtela) Given the team lead position in Dec-2011 (Virtela) One of the Top 3 Performers with consistently high number of reservations throughout my stay in Mphasis

Education :
Education SSC (Feb 2002) Institution Vidya Vikasini English High School, Vasai Road. HSC (March 2004) Bhavans college ,Andheri . B.E (Electronics & Atharva College of Telecommunication) Engineering, Malad. (May- 2009) Also , Attended the CCNA program in IP Solutions, Dadar, Mumbai. Attended the CCNP Route course in ACIT, Mumbai. Both are among the best training institutes for networking technologies Board/University Maharashtra state Board Maharashtra state Board Mumbai University % of marks 85.86 79.5 58

Hobbies & Interests: Reading, Gaming, Networks, Formula 1, Football, Technology, Markets &
Investing, Cinema, Sitcoms, etc.