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E-Governance is a recurring theme in current development and management literature . It is an exercise of authority and the use of institutional resources to manage society’s problems and affairs. E-Governance with seamless access, secure and authentic flow of information crossing the interdepartmental barrier and providing a fair and unbiased service to the citizen.” It is a way of describing the links between government and its broader environment - political, social and administrative through electronic medium in order to facilitate an efficient, speedy and transparent process of disseminating information to the public, and other agencies, and for performing government administration activities. Use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. by Government to improve the effectiveness, efficiency, service delivery and to promote democracy. KEY WORDS-Information, Government, Disseminating, Development, Efficiency INTRODUCTION- E-governanence can be described as a way in which the public sector uses ICTs to improve accountibilty, transitivity, effectiveness, public services delivery and citizen participation in decision making. In light of today’s changing citizen expectations, governments have begun developing strategies to not only enhance efficiency and effectiveness, but also to strengthen the relationship between government and citizens. While e-government has been largely a one-way street—with government delivering and citizens receiving—these new e-governance strategies enable government and citizens to engage and partner with each other and other stakeholders. In doing so, they are leveraging new technologies and modifying conventional service provision in innovative ways to create public value. EGovernance or ‘electronic governance’ is basically the application of Information and Communications Technology to the processes of Government functioning for the following reasons – (a) Exchange of information with citizens, businesses or other government departments . (b) Rapid and more efficient delivery of public services. (c) Improving internal efficiency . (d) Reducing costs / increasing revenue (e) Re-structuring of administrative processes and improving quality of services.
g. These measures help to provide a congenial environment to businesses to enable them to perform more efficiently.This expands the availability and accessibility of public services on the one hand and improves the quality of services on the other. provincial and local government agencies as well as between different levels within an organization. such as in licensing. Use of ICT tools helps in making these interactions fast and efficient on the one hand and increase satisfaction levels of employees on the other.The first phase is marked by web presence of public institutions and dissemination of information. face-to-face. policies etc. telephone. The primary objective is to increase efficiency.This kind of interaction is only within the sphere of government and can be both horizontal i. Gives citizens the choice of when to interact (e. This interaction is a two-way process between the organization and the employee. G2C (Government to Citizens. email. such as in trade. 7 days a week). property titles and various programmes are now being replicated at the national level. The primary purpose is to make government. between national. or from one’s home/workplace) and how to interact with the government (e.g. tourism and investment. G2E (Government to Employees) -Has to interact with its employees on a regular basis. permits. service centre.e.These components are as followingG2G (Government to Government). land registration. through internet.e-governance working and interaction is done with different stakeholders . fax.g. This has been facilitated by the Right to Information Act. 2005 (RTI) and this has been developed as a basic feature of all public services where type of service and service provider details are made available in a proactive manner. from where to interact with the government (e. Efforts to widen the reach of these basic services to ordinary citizens through community access in several ways – through .e.Applications related to property tax. They can also be promotional and facilitative. Web presence can range from basic and static information to access to Data bases. Stage II – INTERACTIVE PRESENCE. documents. performance and output. procurement and revenue collection. STAGES OF E-GOVERNANCEStage I – WEB PRESENCE. G2B (Government to Business)-Helps business community to interact with government . citizen-friendly. or vertical i.The G2Binitiatives can be transactional. etc). between different government agencies as well as between different functional areas within an organization. 24 hours a day.
the effort being for completion of the transaction for the service through the internet with putting in place of back-end integration. upcoming events.Online Sections at Government Offices. Stage III – TRANSACTIONAL PRESENCE. enhanced decision making abilities and increased efficiency across government. This interaction in turn results in vertical and horizontal integration which changes the way a service is delivered. effort and money. The e-Governance has consequently become an accepted methodology involving the use of Information Technology in improving transparency. the concept of governance has assumed significant importance. health. water. on line polling mechanism.The fourth stage is marked by a Government to Citizen (G2C) framework based on an integrated network of public agencies. integrated service delivery through one-stop service centers. power. improving administration efficiency and improving public services such as transportation. efficiency and accountability in the governmentApplication of ICT to governance combined with detailed business process reengineering would lead to simplification of complicated processes . As regards services. Better access to information and quality services for citizensICT would make available timely and reliable information on various aspects of governance. . providing information speedily to all citizens. resulting from online and one-point accessibility of public services backed up by automation of back end processes. Simplicity. Integrated Portals are central to this integration. The end result would be simplification of the functioning of government. process certification and participation in basic process design and political processes. This stage is marked by an interactive interface with stakeholders with pro-active solutions to problem solving and electronic requests for services and financial transactions. security and municipal services. Stage IV – NETWORKED PRESENCE AND E-PARTICIPATION. The ultimate objective of e-Governance is to reach out to citizens. there would be an immediate impact in terms of savings In time. discussion forums and online consultation facilities are part of this stage. Web based political participation and institutionalization of stakeholder participation with tools like citizen polling mark important benchmarks in this stage.Completion of transactions on the internet and access to internet. Web comment forms. simplification in structures and changes in statutes and regulations. BENEFITS OF E-GOVERNANENCE –As the era of digital economy is evolving.
Improving the efficiency and effectiveness of public service provision. setting up a company. provide efficient services and citizen empowerment through access to information. spread of internet and strengthening of other communications infrastructure would facilitate delivery of a large number of services provided by the government-GOVERNANCE STRATEGIESDelivering improved social and economic outcomes for citizens requires public service organizations to deliver services more efficiently and effectively while realigning their internal operations. The aim is to redefine governance in the ICT age to provide Smart Governance. ICTs can bring those communities excluded from the periphery of government and other services into the mainstream. Enabling citizens to report problems and resolve complaints through online channels. booking a driving test. In this sense. rapid strides in mobile telephony. At the Central level. the government has . India has been harnessing the benefits provided by the Information and Communication technologies to provide integrated governance. It can potentially help them to be more engaged in the democratic process. organizational and technological change• • • • • Continually improving the customer experience by soliciting service user and customer feedback Focusing performance management on actual improvements in people’s social and economic conditions. but as the only realistic one for wider access to government functions. paying taxes. ICT ROLE AND INITIATIVE IN INDIA AS E-GOVERNANCE – ICTs play an important part in the overall scheme of governance in many countries and are used by all major economies to deliver government services. Most industrialized countries have put in place major programmed for e-government. a citizen scarcely needs to leave home or office. this unique context of e-governance presents some difficulty too. e-governance strategies used by government to drive the required cultural.Expanded reach of governanceExpansion of telephone network. Citizens access more and more government information. With physical connectivity a severe challenge. Many developing countries see the use of Information and Communication Technologies (ICTs) for delivery of information and services to citizens not just as more efficient or convenient. or for using any of the dozens of other services. leaders see electronic connectivity as a kind of alternative to the missing infrastructure. reach to the citizens faster. Increasing transparency and accountability by developing web based tools to report on results achieved. and processes online. Several significant initiatives have been taken at the Centre and the State level in this direction. decisionmaking processes and organizational values around citizen-centric outcomes. services. Developing countries that see e governance as a way to deliver government services and address other inequities are in effect relying on making E-Governance Work for India. Whether it is for applying for a job or a passport. However.
Government of India has set up a Centre for e-Governance (CEG) at its premises . The Centre also draws upon leading companies. Several State Governments have also taken various innovative steps to promote e-Governance and have drawn up a roadmap for IT Implementation and delivery of services to the citizens online. The Government has enacted IT Act 2000. which provides legal status to the information and transactions carried on the net.Electronics Nike tan in New Delhi. etc. Ministry of Communications &. . processes as well as public policies. demonstration programs. The Centre. The Ministries/Departments have provision of 2 to 3 percent of their annual budgets to be spent on IT related activities. The Centre continuously Strives to establish strong links with similar institutions worldwide to enrich the repository of best Practices through interaction and participation. Conducting programmed for creating awareness among decision makers in the Centre and State Governments and helping them in defining and Implementing process and policy changes for effective e-Governance are other important objectives of the Centre. Department of Information Technology. proof of concept and thematic presentations. which would encompass technology. Help the Central and State Governments in defining and implementing process and policy Changes To enrich the repository of best practices through continuous interaction with subject matter Experts from India and abroad. video/teleconferencing. The applications that have been implemented are targeted towards providing G2B. G2C and B2C services with emphasis on use of local language. Conduct programs for creating awareness among decision makers in the Central and state Government. As part of the increased thrust on e-Governance. showcases several e-Governance applications and solutions that have been successfully deployed in various states and offers such other services like technical consultation.extensively promoted the use of IT in managing its internal processes and has drawn up a 'Minimum Agenda of e-Governance'. technical institutions and business partners in India and abroad and help initiate projects to address specific needs. Information Technology. The primary activities of the Centre are: • • • • • To showcase the best practices in the area of Electronic Governance. Demonstrate the feasibility of Electronic Governance to decision makers through Workshop. first of its kind in the country.
transparency and reliability . courts and entertainment is a struggle for many people—especially the 70 percent who live in rural areas. to “make all government services accessible to the common man in his locality through common service delivery outlets.India being an economically strong nation and gradually being aware of its right to be informed the way its government is working has made government role more complex. The government mainly did the spending and the development was entirely done by internal Information Technology departments. thereby reaping the benefits to their society. distinctive culture. In India also. External funding was sought from agencies such as the World Bank and external parties such as NGOs and private corporations were involved in the computerization efforts. The Indian Government’s National e-Governance Plan aims. education. linguistic and administrative lines in a cost effective way? How does the Indian Government provide services to citizens while including them in the governing process? It is done by electronic delivery of services and citizen interactions with government officials. electricity and ports is sparse. How does biggest democracy of the world reach citizens across geographic. By providing government services to remote villages via Community Service Centers. The focus also shifted to external e-government systems that could provide services to the public.E-GOVERNANCE IN INDIAWorld economies have recognized Information Technology as an effective tool in catalyzing the economic activity in efficient governance and in developing human resource. among other things. which provides the potential to reach India’s remote villages with government services and information as never before. enormity There is a very wide range of geographic terrains and climates . Despite the fact that it is a fast growing economy with an expanding middle class. The 90s saw the emergence of a national IT initiative by the Government of India with corresponding plans in the states. With a multilayered administrative system which has forced its government to work with challenges. service and Government sectors and their influence on various applications is increasingly being felt of late. hospitals. economic planning department. In the 80s the National Informatics Centre was established. the egovernance system started out in the late 60s and early 70s with an emphasis on computerizing applications for defense services. national census.” government alone cannot ensure “efficiency. This is e-governance.Physical infrastructure like roads. these developments have impacted the industrial. there is a persistent and pervasive poverty. In India. or interacting with citizens on mobile phones. to simplify cumbersome governmental processes. especially in rural area. It has made significant investments and successfully integrated it with the development process. elections and tax collections etc. Access to social infrastructure like schools. whose main role was to implement and support large-scale computerization projects in India. A country known for its diversity.
of such services at affordable costs. manufacturing . open to democratic involvement and scrutiny (an open and transparent government) • • Citizen-centric governance that will cover all of its services and respect everyone as individuals by providing personalized services. constitute a basis for local revitalization. In this phase of experimentation. which in turn. E-Governance is now mainly seen as a key element of the country’s governance and administrative reform agenda. governance is about how effectively the government can imagine and design solutions to these problems. India’s experience in e-Governance/ICT initiatives has demonstrated significant success in improving accessibility. The Government of India aspires to provide: Governance that is easily understood by and accountable to the citizens. Improved access to information and services has provided economic and social development opportunities. This has led to fostering a sense of ownership and building of social capital.” The private sector needs to engage in e-governance and play a role in expanding access across India.Governance administrative reforms in India The economic times recently reported India to be the fourth largest emerging as the largest spender on ICT (Information and Communication Technology) after telecom. has indicated its commitment to provide efficient and transparent government to all strata of society. banking and finance Industries . reducing corruption. The Government of India. extending help and increased access to un-served groups. egovernment initiatives have reached millions of people belonging to these sections of society.according to the estimate India has spend 4 million USD on CIT in 2004. E. In this environment and reality. An effective government that delivers maximum value for taxpayers’ money (quick and efficient services) Hence the Government of India views e-Governance as a vehicle to initiate and sustain reforms by focusing on three broad areas: Governance Transparency People’s participation Promotion of a democratic society Public services Efficient. cutting down costs. in various forums. cost-effective and responsive governance Convenient services to citizens and businesses Greater citizen access to public information Accountability in delivery of services to citizens . facilitated participation and communication in policy and decision-making processes and empowerment of the weakest groups.
Youth from the villages were trained to man these kiosks as self-sustaining ventures. These computers have been established in Gram Panchayats.The entire expenditure for the Gyandoot network has been borne by Panchayats. The network has been set up at a total cost of Rs. Objectives: The project aimed to bridge the digital divide by providing computing services to rural citizens and also to generate employment for youth. BHOOMI POJECT – .Management Simplicity. not merely those belonging to cooperatives. Initially 20 villages were connected by kiosks and later 18 more were added. Gyandoot originOn January 1. Dhar district began the new millennium with a mass-based information revolution. They have been called Soochanalayas. 25 lacs. This Inranet has been named Gyandoot. efficiency and accountability Managing voluminous information and data effectively Information services Swift and secure communication E-Governance Programmes in India – There are well over a hundred e-government projects that have been initiated in India by the central government and the different state governments. user-charge based services are given to the masses and at the same time the information technology related developmental needs of government departments and Panchayats are met free of cost. 2000. that were networked in an Intranet and served a population of about 20000-30000. Computers in 21 major centres in five Blocks of the district were connected through an Inranet network. The benefits cover wide-ranging information needs of all villagers. From the Soochanalaya. Duration: The project was initiated in 1999 and inaugurated a few months later in 2000. In the Gyandoot scheme of things. Thus. the twenty-one centers where Soochanalayas have been established cater not only to the twenty-one villages proper but also to surrounding 25-30 villages. Targets: Twenty villages opted to set up information kiosks. But this project was a failure. The system is very cost-effective. the Gyandoot network benefits over half a million villagers living in 311 Gram Panchayats and over 600 villages. with their own money.
The Kiosk is fully funded by State Government. • • • • This software provides for printing of land records as and when required. It incorporates process of online updating to ensure that the RTCs provided to the farmers is in sync with the time. type of crops grown etc. It includes finger print authentication and scanning of important documents to ensure robust and secured system. Most of the components of the Computer Centre are funded under the Central Scheme. which authenticates various users on the Bhoomi software on the basis of fingerprints. Components of Bhoomi There are 3 main components in Bhoomi system • The computer centre where mutation and updating are done in online fashion. • The software enables the administrators to generate various reports based on type of soil. • This software also has the provision of scanning of original mutation orders of the revenue inspector (who is the authorized person to pass orders in the mutations in the field) and notices served on interested parties. This project is sponsored jointly by Ministry of Rural Development. This ensures that nobody can hack the system by imitating other users. .7 million land owners in 176 taluks of Karnataka have been computerised.Bhoomi project is an attempt made by Karnataka State Government for Computerization of Land Records. Touch Screen Kiosk where farmers can see their land related information without anybody's intervention or help . Bangalore. Government of India and State Government of Karnataka. They can also lodge request for mutation to their land records. • Land Records kiosk from where the farmers can collect the copy of their record by paying Rs. All the mutations to the land records database are done on the computer itself so as to ensure that data on computer remain current with time. Both documents are scanned to ensure that not only responsibility can be fixed on Officials by showing the original documents signed by them but also to ensure that the intestered particles do not claim in the court that they were not served with the notice before effecting the mutation. It incorporates the state of the art bio-logon metrics system from Compaq. land holding size.15. This information would enable administrators to take informed policy decision. Under the Bhoomi E-Governance project all 20 million land records of 6.This system works with the software called "BHOOMI" designed fully in-house by National Informatics Center.
in 1996. . Akshaya Origin: Launched in the Malappuram district of Kerala in 2002. The project was initiated by the Commissioner and Inspector General of the Department of Revenue and Stamps. Targets: The main target beneficiaries are urban citizens. bill payments. Administrator will have a quick and easy access of land CARD Origin: Another land records project implemented in the state of Andhra Pradesh in over 200 centers. Objectives: A central facility (distributed across the two cities via 48 centers) for payment of taxes. Objectives: The goal of the system was to introduce transparency and efficiency in the land registration process. The project was initiated by requests from the panchayats (or village councils) to provide computer Training to its constituents. Objectives: To bridge the digital divide by providing computer literacy and e-government services. forms submission etc (a total of 66 services). Targets: The targets are district residents who wanted to learn about ICT. The goal was to eliminate the multiple offices and timings that citizens had to suffer to pay their bills and obtain other government services. The project originated as TWINS. granting of licenses and permits. Owing to cumbersome procedures and delays in transactions. Later it was expanded to include various other services. CARD is actively used right now by citizens across the state. easy access to farm credit and other legal matters. ease in monitoring government land. ESeva Origin: ESeva is also a project in the state of Andhra Pradesh but its location is in the urban twin cities of Hyderabad-Secunderabad. for whom payment of land taxes and Registration duties on property were made easier. in part to communicate digitally with their relatives abroad. delivery of certificates. they can quickly get record of their land status. The system was officially enabled in 1999 after the passing of an act in the legislature allowing digital storage and handling of land records. and also to provide employment to rural youth. asset licensing. and after a pilot demonstration was approved for the entire state by the Chief Minister 1997. document clearance.This project is beneficial to farmers records. which was an attempt to have a centralized location for the payment of utility bills for citizens. Targets: The main beneficiaries are the land-holding citizens of Andhra Pradesh. the records access and mutations process was rife with corruption (via the use of agents known as ‘document writers’).
Licensing Chamber of Commerce and Industry. Among these agencies – the State Tax Administration. In this direction. local self-government computers and their connection to the local electronic network. Objectives: The stated objectives were to improve the quality of life among the rural poor by creating employment opportunities with the help of ICTs. This mainly concerns the central and local executive authorities of the different states in India. 2. which must contain all the information that illustrates the appointment. 1. Take steps to ensure information security. Nevertheless. To implement e-governance in India. there are problems regarding the availability of sites in local government. The kiosks would provide e-government services to rural citizens. and economic conditions. several departments can reach a level that can become the basis for the implementation of electronic government (ignoring the fact that almost no problems with computer software in government agencies). as well as the creation of a government Web portal designed to integrate the websites of the executive power and placement of information resources to meet the needs of citizens. authority or that authority. This task involves the presence of Web pages in each authority.SARI Origin: The Sari (Sustainable Access in Rural India) project in the Madurai district of the State of Tamilnadu was started in the year 2000 to link up village kiosks using a wireless technology. The kiosks would provide e-government services along with information about health care. the Pension Fund. State Committee. A positive step should be taken towards the organization of electronic documents. the State Customs Service within the legal framework. it is necessary to consistently meet four objectives. The organization of electronic documents in state and local authorities. State Standard of the Ministry of Education and Science. the introduction of a filtering method and the prevention of prohibited by the legislation of Indian information. especially at e-Governance (Electronic Governance). This phase will include the following results: • • • • The technical support: Ensure all public authorities. the Ministry of Internal Affairs. almost all public authorities have their own web pages. casual labors and unemployed youth. Debugging the quality of existing links. education. Today. Targets: The rural population of Madurai district was the targeted population that Included rural farmers. township and village councils. State Statistics Committee. as well as . Informing citizens about the activities of executive bodies and local self-government through e-Governance (Electronic Governance).
complaints. To make this system work effectively. local authorities via the Internet. and hence – to prevent corruption. etc. the introduction of Internet technologies in the sphere of state authority. above all. Every citizen will be able to monitor the activities of government bodies. Electronic government provides. statements of citizens. Creation and development of government web-based information infrastructure requires an appropriate formalization of legal acts and budget. will give an opportunity to improve its efficiency. Ensuring the complaints of citizens to public authorities on the basis of e-Governance (Electronic Governance). identifying the list of administrative services to be provided to citizens. It provides a view of an information request of citizens to public authorities. It should be understood that the introduction of . which disappear all the manifestations of civic engagement. licenses. Providing administration through e-Governance Services (Electronic Governance). 3. establishing liability for the failure or delay in the provision of an administrative services via the Internet. aware of their plans to work directly and interact with them without the queues and unnecessary bureaucracy. reducing if not eliminating. the creation of software for monitoring the provision of administrative services from higher authorities. transparency of the state apparatus. such as . dates of consideration. It also allows a citizen to track the fate of his request. register as business entities. need to make changes to the Law “On citizens” regarding the regulation of procedures for dealing with citizens via the Internet (the procedure for filing such treatment. you must create a software that would make it possible to trace the movement of the treatment since its admission to the moment of its execution. certificates. Working online e-Governance will fundamentally change the atmosphere of interaction between officials and the public. on the one hand. and other formal acts that legalize certain activities of the citizen. or by filling out the questionnaire electronically and send it by e-mail to the appropriate authority may receive one or another of administrative services.) directly on the site of a certain organization. This task includes the adoption of the Law on Administrative Services. requirements.) 4.providing information to citizens by the establishment and functioning of the web portals of the executive power. suggestions. need to develop methodology for determining types of applications that fall or not fall under those that require or not require consideration and perform (or not a legally significant). Provision of management services to public authorities and local self-government with eGovernance (Electronic Governance) will enable citizens to make contact with the state authorities more transparently and more efficiently. This means that a person filling out a questionnaire (registration card. E-governance – is the automation of work with documents. And in addition. local authorities. Thus. including through the Internet. the dependence of the citizen or organization from official arbitrariness. etc. The formal establishment ceases to be a dark box. but on the other – will make more transparent the work of public authorities. which would provide a way of providing services through the Internet.
organizational. improving the quality of administrative services. Requires research and regulatory issue defining the legal status of electronic information resources to be deployed in computer networks. we should think about granting legal status of electronic records and electronic signatures that today in India is already done. Particular attention should be paid to ensure that the legislation guarantees the provision of such services. transparency. Summarizing the above. the State must be accompanied by re-engineering (i. which are caused by using computer technology. which is so often lacking. Therefore. information rearrangement) of the entire system of administrative processes. electronic control. First of all. Create an information network infrastructure. To the premises also include a psychological dimension – recognition by both citizens and officials of the need to implement e-government. in fact. interest. There must be the adaptation of the regulatory framework that governs the paperwork in government institutions. bearing in mind that the implementation of e-Governance in India is a very important instrument of democratization of our society. Without solving the legal problems the idea of egovernment is doomed to fail..e.e-government – is a large-scale and long-term project. we can conclude that the essence of e-Governance is to ensure for the citizens. India’s National E-governance Plan Summarized below – . regulate the procedure for appeals and to standardize the application forms and other documents that will be used. Thus. therefore. to materialize the idea into practice is necessary to develop a new legislative framework. And it’s not so simple. Maybe the concept will assist the administrative reform. But the main problems lie in the legal regulation of the provision of online public services and businesses. Not everything will go smoothly. All the prerequisites of e-Governance mostly limited to such fields as legal. The general conditions of provision of such services should be quite clearly defined in law as well as the special conditions for their individual species. It must also work hard to implement set before the purpose and role of government in this case it is extremely important. to features. every effort should be from each of us to achieve the desired result. openness and quality of functioning (activity) of the authorities without undue bureaucracy. But the main thing is – the desire. Consequence of the introduction of e-Governance will be openness and transparency of public authorities and local governments. technological and human resources. government agencies for inter-agency. savings in time and material resources. creates the conditions for the formation of a new philosophy of governance. To achieve these and other goals for the successful realization of the idea of e-Governance we must undoubtedly perform the tasks mentioned above. first and foremost. which at first sight is only a mechanical connection of information technology and government. which aims to modernize public administration. which really means to overcome the stereotypes of bureaucratic culture. and for public use.
etc. domicile. payment of taxes. payment of utility bills information about job vacancies available copies of ownership records . Insurance 5. clearance of refunds payment of tax etc. education for citizens. arms licenses. information on entitlements. Central Excise & Customs 3.Banking 2. Birth. pesticides weather. provision of Government documents for citizens including certificates for income. digitization of village geography . registration of companies and public access to corporate information through a secure portal online filing of applications and tracking their status a portal for providing information and handling grievances to streamline intra government information transfer to make it more efficient and amenable to citizen Services. irrigation and soil details.. help with mutation of ownership citizens services at urban centres in states issue of documents.g. issue of policies on line and a grievance redresses system Online filing of documents.Central Government Projects 1. crop. Electronic filing of returns. widows and Right to Information Act. e. marketing of agriculture produce. e-Office provision to all of services in government owned banks to be accessed from any branch and on the internet and nationwide clearance and settlement system filing and payment of all taxes relating to excise and customs filing and payments of income tax returns online. fertilizers. ration cards. crop management. schemes for aged. Income Tax 4. funds received and method of utilization. MCA21 6. caste. Immigration & Visa 7. Pension 8. information about meetings and decisions taken. Passport. Projects at State LevelAgricultureCommercial Taxes E –District Employment Exchange Land Records Municipalities Panchayats Police Property Registration Road Transport Treasuries information and advice to farmers on seeds. Death.
car records computerization of state treasuries to integrate payments of salaries. reconciliation of accounts the delivery of e-governance services business support services to support information needs of judicial administrations.india. expenses.gov.Integrated Mission Mode ProjectsCommon Service Centers e-BIZ e-COURTS e-Procurement Electronic Data Interchange (EDI) For Trade (e-Trade) National e-governance Service Delivery Gateway India Portal (www. registration of documents and issue of copies of certified documents driving licenses.in) improving police effectiveness payment of stamp duties. litigants and judges support for government procurement support for electronic clearance of import. export and other trade documents core infrastructure for achieving standards-based interoperability between various e-Government applications across India common portal for government services .
can book through authorised agents. and Sikkim. They can. there has been continuing innovation in the system. speeding up and simplifying the transactions. Indeed. now works for the small ones too. The table below provides a list of services implemented as of mid-2009 in the NeGP. book tickets online with credit cards and have them delivered electronically or via courier service. Indian Railways: The old reservation and ticket booking system. Chief Executive Officer of NIIT pointed out. Over 400 million people voted—via electronic machines—in the recent elections.Milestones achieved in e-governance in IndiaThere has been considerable progress on some of the mission mode projects. The outstanding success of bringing railways online has helped many other e-governance projects to attract support and funding. the government put many of its services online. or fairness and rarely any delay in declaring results. has been overhauled to provide greater efficiency as well as unprecedented transparency. widely criticised for being slow and corrupt. However. instead. Banking and Taxation: In all of the e-government efforts. Significantly. Haryana. As Vijay Thadani. Punjab is yet to start the process and most of the other states are at varying stages of implementation. Jharkhand. the greatest progress has been in the sectors of banking and taxation. have rolled out all of their CSCs. The system that first offered tickets only on the major trains. corporate taxes can now only be paid online. Rail travelers do not face the same long queues or demands for bribes. Elections: ICTs have transformed elections in India. Online Services under National eGovernance Plan . Unlike past years. there have been few complaints about abuse. For instance those who do not have credit cards or cannot access computers or Internet. Stock Exchange: All transactions in stocks and shares are now electronic. The process of bringing all public sector banks online and offer core banking and any branch banking is in full swing. Gujarat has computerized all its panchayats or administrative levels. the implementation varies from state to state.Paper based share certificates are now discontinued. Roughly half the states have now computerized land records. Most transactions related to personal as well as corporate taxes are online. and is also changing the online processes taking into account the connection. Common Service Centers (CSCs): Three states. As of 2009.
Income Tax E-Filing of Income Tax Returns Income Tax Online Registration of E-Return Intermediary Online Application for Permanent Account Number (PAN) Check Status of PAN Application Online Online Application for Tax Deduction Account Number (TAN) Registration for Service Tax Payers Central Excise Registration for Central Excise Assesses Know your Service Tax Tariff Know your Service Tax Location Code e-filing of Central Excise Returns e-filing of Service Tax Returns Passport/VISA Company Affairs Road Transport Property Registration Gram Panchayats (Rural) E-Courts Online Status. Enquiry of Passport Application Online Company Directory Lodge Investor Complaint Online Obtain Driving Licence Vehicle Registration Land/Property Registration Online Collection and Sale of Handicrafts by Rural Artisans Cause list of Indian Courts Court Judgments (JUDIS) Daily Court Orders/Case Status Online Status of Stolen Vehicles Register with State Employment Exchanges as a Candidate Register with State Employment Exchanges as an Employer Police Employment Exchange .
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