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ROWENA V.

TORIBIO
1103 Dream Tower
Al Taawun,
Sharjah,UAE
Mobile # :0504272433/971503735656

Position Applied: Any position commensurate to my skills, knowledge & experience

Objective

To be able to find an organization that would complement my values, interest and strengths while
challenging career growth and personal development. Thus, contributing as an individual to the company’s
objectives and aspirations through my dedication and work ethics.

II. PERSONAL DETAILS:

Nickname Rouie/Amna
Sex : Female
Height : 5”3” ½
Weight : 65 kilos
Languages can speak : English, Filipino
Nationality : Filipino
Civil Status : Single Mother

II.ACADEMIC PROFILE :

College : CENTRO ESCOLAR UNIVERSITY
Mendiola Manila, Philippines
1983-1987
DEGREE: Bachelor of Science in Social Work (BSSW)
Secondary : ST. FERDINAND COLLEGE
Ilagan Isabela, Philippines
1979-1983
Elementary : ST. FERDINAND COLLEGE
Ilagan Isabela, Philippines
1973-1979

III. SEMINARS ATTENDED

 ENHANCING PROFESSIONAL SKILLS PROGRAM
June 26-27 / 1998
De La Salle University
Professional Schools, Inc.
Graduate School of Business
Island Cove, Cavite
Philippines

WORK VALUES PROGRAM
April 26-27 / 1996
Meralco Foundation, Inc.
MFI Professional Development Center
Philippines

QUALITY CIRCLE PROGRAM
February 5-19,1990
The Landmark Corporation
Makati Avenue,
Makati City
Philippines

The Landmark Corporation
Salesmanship I & II
Makati City
Philippines

IV. SPECIAL SKILLS

 Knowledge in MS Office application such as Excel, MS Word, And
 Knowledge in Word Processor such as Word Star , , Windows XP,
 Choreographer composes poem and songs.
**
V. PERSONAL INTERESTS

 Internet, Chatting, Singing, dancing, playing drums, guitar, darts, bowling,
basketball, volleyball, target shooting, motocross and lawn Tennis..

VI. EMPLOYMENT RECORD

Company : Seventh Dimension eGlobal
1st Floor, Rm 102
Corniche Road
Ras Al KHaimah

Position: Executive Secretary cum Admin
Date : 1 August 2007 to 14 November 2008

Primary Functions : Documentation and Coordinates to all projects.

Company : Customs & Ports Department
Government of Ras Al Khaimah
United Arab Emirates

Position: Admin Officer (RAK Port) /
Project Advisor Executive Assistant
(Customs & Ports)
Date : April 22, 2006 to 1 August 2007

Achievements: Contribute my experiences and achievements to the following
Government and Private Companies merge with the Government of RAK, Tthe
followings are Investment & Development Ofc., RAK Properties, RAK Lube Oil, Arabian
Health Care, Human Development Foundation, George Mason University, George
Washington University RAK Petroleum.RAK Lube ,RAK Port and some ongoing projects
with Customs & Ports

• Does Secretarial Jobs such as, filling, answering phone calls, type
correspondence and coordinate to anywhere/anyone that deals with the
projects.

Company : Passenger Terminal
RAK Port
Government of Ras Al Khaimah
United Arab Emirates
Aug 1,2005 to April 22,2006

Position : Officer In Charge/Office
Administrator
Job Description:

• Responsible for the day to day operations of the company.
• Represents the company to any events, exhibit and conventions.
• Shall work closely with staff and employees to ensure that their
professional needs are met in regards to their employment with the
company.

Essential Functions

 Supervises the development, implementation and maintenance of
company policies and procedures.
 Supervise the coordination and implementation of company program and
operational support programs and assist in their development;
 Monitors company activities and policies for adherence to all district,
departments and company regulations;
 Assesses appropriateness of company services and programs.
 Involves Staff and employees in contributing directly to the development
of the company.
 Evaluates the work of the company staff and employees following the
company policies and procedures and provides reports as required.
 Provides or cooperates in employees recognition or problem remediation
as requested;
 Aids in the development and coordination of the Company Professional
Development Plan.
 Conducts staff meeting if necessary.
 Assists n recruitment and selection of Recruits and selects applicants for
possible positions.
 Enforces the discipline and company policies.
 Supervise the preparation and maintenance of all records and reports as
required;
 Enforces safety policies;
 Supervises assigned staff in the area of responsibilities

 Prepare letter for Advertising on recruitment of employees and update the
media about the Passenger Terminal
 Conduct follow ups and monitor the ongoing constructions inside the ports.
 In charge on the bookings of the guests
 Training the (Local) Ladies to be an accurate efficient and effective front
liners.
 Manage the entire Passenger Terminal procedures from Departure to
arrival schedules.
 Submit report to the General Director and Port Manager
 Holds revolving fund .
 Responsible in providing administrative and clerical support.
 Delegates responsibilities to each employees.
 Maintain and update records of the company.
 Monitor the attendance through the electrical magnetic door.
 Perform other functions as may be required by immediate superior from
time to time.

Company : Investment & Development Office
Government of Ras Al Khaimah
Position : Executive Secretary /Personal Assistant
to
Chief Executive/ Office Administrator
Address : Ras Al Khaimah,UAE
Period Covered : February 7, 2004 to 10 June 2005

 Attend to all calls intended for the Chief Executive.
 Attend to guests who wants to set an appointment with the Chief
Executive.
 Arrange Flight bookings and hotel bookings for the Investors who wants to
meet the Chief Executive subject for endorsement to the chairman.
 In charge in processing visit visa for the guests/investors and other
employees of the Government of Ras Al Khaimah.
 Knowledge of all procedures with ministries, labor, municipality and other
local entities.
 Prepare outgoing correspondence for the Chief Executive.
 Holds the revolving fund of the company.
 Maintain the cleanliness and orderliness of the office.
 Report to Chief Executive
 Maintaining the office fixtures, furniture and other assets.
 Monitoring the card swapping system
 Assisting operational Staff with all associated office tasks including their
appointments.
 Maintaining all the office supplies, stationary and other items used in the
office.
 Maintaining, preparing and keeping the records
 Arranging all airlines bookings, visas, airport transfers, conference rooms
and hotel bookings for the CEO and IDO Executives.

Company : Jacinto Marketing Corporation
Position : Construction- ExecutiveSecretary/
In-House Sales/
SalesCoordinator/Encoder
Address : Km 21, Quirino Hi-Way
Novalivhes, Quezon City
Phillipines

Period Covered : June 1, 2000 to December 2003
General Purpose / Primary Functions:

• Shall maintain a logbook for all information of walk-in and phone-in
clients.
• Provide walk-in clients complete product and brochures upon clients
request.
• Attend to all inquiries & telephone calls.
• Handles Customer complaints, and action must be taken within 24
hours.
• Prepare and encode quotations.
• Submit Daily, Weekly and Monthly Sales Report of NCR to the General
Manager.
• Handles the projects of the Managers.
• Prepare memo.
• Submit to the area manager sales people failed to hit quota and
subject for sanctions.

Position : CUSTOMER SERVICE SPECIALIST
Company : MINDANAO STEEL CORPORATION
Address : F. Jacinto House, Makati, Phillipines
Period Covered : December 1992 to June 1, 2000
Other Duties : Marketing Specialist / Operation
Assistant
General Purpose / Primary Functions:

 Performs activities related to customer servicing and other marketing
aspects.
 Established contacts with, develop good business relations with and
promote Jacinto Products to architects, engineers, contractors, project
managers and consultants and end-users for the purpose of having
Jacinto products specified for their requirements.
 Assist operation manager re: status of clients order.
Duties and Responsibilities:
 Receives calls from customer on existing installations or new inquiries.
 Conducts customer satisfaction survey through field visits to architects/
contractors/ user or by telefax.
 Schedules visits of Customer Service Officer of Engineering Group to
clients for check-up, repair or monitoring.
 Schedule crews for rectification/repair projects.
 Submit Customer Data Slip (CDS) to inspector for inspection.
 Conducts promotional and other marketing-related activities.
 Performs other activities related to customer servicing.
 Prepares weekly and monthly report of activities undertaken.
 Entertains visitors calling on the Marketing/Customer Service Unit.
 Visit Customer to:
 Promote company Products
 Update customer on technology developments, changes in pricing
and introduction of new products
 Acquire feedback from the field
 Determine market competitiveness of the product
 Call/Schedule appointments/meetings with clients/prospective
clients
 Refer potential clients to the General Sales Manager or Marketing
Manager
 Receive plans or pick-up plans, if necessary, and bring these to
headquarters
 Prepare marketing and promotional materials
 Conducts presentations on product aspects in and outside Metro
Manila
 Discuss with immediate superior all prospects and “sure” clients
 Maintain records of all transaction made
 Accomplish itinerary of travel and business report
 Attend:
 Social gatherings with customers to enhance good business
relations
 Product exhibition and trade shows to showcase and promote
product as well as expand client base.
 Assist in the collection such as follow-up, payments of clients.
 Perform other functions as may be required by immediate superior from
time to time.
Position : EXECUTIVE SECRETARY
Company : JACINTO MARKETING & TRADING
CORPORATION
Address : F. Jacinto House, Makati
Philippines
Other Duties : Market Development Assistant,
Promotion Assistant, Sales
Assistant, Encoder
Basic Functions :

Screens company visitors, answers telephone calls, receives
incoming documents from different companies and records
same in the logbook.

Major Responsibilities:

(a) answers telephone calls:

 by identifying name of company, greeting caller, transferring
calls or using the public address system assuring that all efforts
to locate party is made, if party is not located, write down
messages in telephone call slip and puts-slip in the pigeon hole.
Records, messages, time, name of client and SR’s in the
logbook.

(b) screens:

 and receives visitors and company clients and directs them to
their respective departments.
 Log in visitor’s logbook

(c) receives:

 letters and documents and ensures that this is done right after
receipt;
 logs in Registry Logbook all incoming/outgoing letters received.
 Immediately submit it to messenger for distribution.

(d) coordinates:

 with ground security guard by providing information concerning
specific persons; with the executives regarding messages to be
relayed.

(e) posts:

 memoranda, notices, posters in the bulletin board as instructed
by Personnel Department.
 Name sheet of the officer of the day daily.

(f) maintains:

 visitors logbook; and
 file of memo posted in bulletin board.

(g) files various documents to help/relieve other employees of filing
work.
(h) Types memoranda, notices, etc. To help assist employees in their
typing job.
(i) Perform other duties as may be assigned from time to time.

Position : SECRETARIAT/EXECUTIVE SECRETARY
Company : ARCHITECTURAL STUDENTS’
DESIGN COMPETITION FOUNDATION, INC.,
Address : F. Jacinto House , Makati Philippines
Period Covered : May 1991 to December 1992
Basic Function :
Performs General secretarial work such as
typing/encoding memo and correspondence;
answers telephone calls coordinates and
schedules appointment/meeting of and for GM;
handles GM’s emergency fund; and entertains
visitors and clients to assist the General Manager
of his minor business needs.

 Get in touch with schools in all regions who
are offering architectural course.
 Send information kit about the competition.
 Coordinate with the Deans of the interested
schools.
 Send them information or update them about
the mechanics on submitting their entries.
 Takes minutes of the meeting.
 Attend to queries regarding ASDCFI.
 Prepares check and honorarium fee for
concerned Architect’s, and Engineers
attending the meeting regarding the said
competition.
Position : SALES SUPERVISOR
Company : TOY’S AND RECORDS BAR DEPARTMENT
Address : Ever Grand Central Caloocan, Philippines
Period Covered : January 1991 to March 1991

Position :Human Resources Development
Training Staff
Company : THE LANDMARK CORPORATION
Address : Makati Avenue, Ayala Philippines
Period Covered : April 1989 to April 1990
Basic Function :
Screen Applicants
 Conduct orientation to newly hired employees like
cashiers, checkers, rank & files personnel and
supervisor
 Invite bank account executives of different banks to
conduct briefing for cashiers and checkers on how to
detect fraud and stolen cards.
 Endorse newly hired employees to their respective
departments and manager
 Schedule seminars on Salesmanship I and II for newly
hired Salesclerks.
 Briefing cashiers and checkers regarding duties and
responsibilities.
 Attend ramp modeling re: fashion for the year
 Update employees regarding the organizational chart
of the company.

Position : COUNTER CHECKER
Company : THE LANDMARK CORPORATION
Address : Makati, Philippines
Period Covered : September 1988 to April 1989
Basic Function :
Wrap items purchased by the Customer
 Check if the cashier is punching the right amount.
 Check the tag price against the tape receipt.
 Maintain the cleanliness the orderliness of the
counter assigned.
 Endorse left items to the security incharge.
 Maintain stocks and supplies inside the counter.

Position : PRODUCT CONSULTANT
Company : PROMM-GEM PROPERTIES
Address : Buendia Avenue, Makati City
Period Covered : October 1987 to September 1988
Basic Function :
 maintain the stocks
 prepare the purchase order.
 Submit a monthly report on sales.
 Maintain the cleanliness and orderliness of the
display rack.
 Conduct inventory every month.
VII. CHARACTER REFERENCES

NAME Contact NUmber POSITION

1. Mr. Arpan David +971505066585 Manager
Arabian Health Care
Ras Al KHaimah
2. Mr. Jawad Jaderi +97165771613 Owner
Red Table Restaurant
Deira, Dubai

3. Mr. Jihad Quzmar +97172222222 Diwan Legal Adviser
Amiri Court of RAK
Government of RAK
4. Mohammad Al Mehrizi +9717 2333613 General Director
Ms.Shamma/ Executive Secxretary
(Arabic)
Customs & Ports Dept.
Government of RAK

I hereby certify that the above statements are true and correct with the best of my knowledge and
belief.

ROWENA VALEROS TORIBIO