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Expression Would you like economy or first class tickets? Response Economy class. On Friday the 14th of next month. Round trip please. I have two suit cases and a travel on bag. Here you go.
When would you like to depart? Will that be round trip or one way? Do you have any luggage to check in? May I have your ticket please? Do you have anything to declare?
No, I don't
At a travel agency Agent: May I help you? Nancy: Yes, I need a ticket to Paris. Agent: One way or round trip? Nancy: Round trip. Agent: When will you be leaving? Nancy: Next month, the 2nd. I prefer a morning flight. Agent: Do you want any particular airline? Nancy: No, but I do want to go business class and have a direct flight. Agent: When will you be returning? Nancy: I want to return on the 15th of next month. Agent: Let me check the computer. Yes, there is a flight available on Blue Skies Air Ways. The tickets will cost $1645. Nancy: Sounds good, book it. Agent: Thank you. You can pick up your tickets at this office on the 28th. Nancy: Thanks. At the airport check-in Nancy: Hello Agent: Hello. May I have your ticket and passport? Nancy: Yes, here they are. Agent: How many pieces of luggage will you be checking in? Nancy: Just one, I also have one carry on bag. Agent: Your luggage is two kilos over the limit. You will have to pay an extra charge of $100. Nancy: No problem. Is cash OK? Agent: Certainly. Nancy: Here you go. Agent: Thank you, have a nice flight. Nancy: Thanks.
Clerk: Here are your luggage tags and your boarding card. Mr S: Sure. A: Do you have anything to declare? B: No. Here it is. Would you like a window or an aisle seat? Mr S: A window seat. Clerk: Thank you. Mr S: Thank you. B: The life jackets are under your seat. I don't think they are over. that's right. A: Could you help me find out where my nearest exit is? B: There is a card in your seat pocket that shows you where your nearest exit is. B: Thank you. Talking to a Flight Attendant 1 A: Can I ask you some questions about the in-flight instructions? B: I would be happy to help you clarify anything you need help with. A: I am concerned about landing in the water. A: Have you ever been to Canada before? B: No. please. next to the reading light. A: How long are you planning to stay? B: I'll be staying for three weeks. please. Mr S: There you go. That's fine. A: Where is my oxygen mask that you were talking about? B: Your oxygen mask is above you. Yours is two rows in front of you. Do you have any luggage to check in Mr Smith? Mr S: Yes. Mr S : Is this the right desk? My flight is BA123. Korea. You can also use your seat cushion as a flotation device. these two suitcases. A: What is the purpose of your visit? B: I'm here on business. A: Where will you be staying? B: I'll be staying at a hotel. nothing. Mr S: Thank you. . Clerk: Yes. It will drop down when you need it. Have a good flight. I need your passport and your ticket. please. Goodbye A: Welcome to Canada. A: Where are you coming from? B: I'm coming from Seoul. this is my first time. Clerk: No.Clerk: Good Morning. Clerk: Could you put them on the conveyor belt. A: What is the most important thing we can do to stay safe? B: The most important thing you can do is keep your seatbelt fastened when the captain asks you to. Your seat is 36B. A: Enjoy your stay. What is the boarding time? Clerk: The plane is boarding in 30 minutes. May I see your passport please? B: Sure. You leave from Gate 15.
you have a seat cushion that can be used as a flotation device. keep it fastened loosely around you in case we hit turbulence unexpectedly. Also. what can I do? B: Keep your seatbelt fastened at all times. . A: If I want to be safe. B: It would be my pleasure to help you with any questions you might have. Your nearest exit is directly behind you. A: It seems really windy outside. A: Is my oxygen mask up here? B: Your oxygen mask will drop down if we lose cabin pressure.2 A: I am kind of confused about the in-flight instructions and need to ask you a few questions. A: Where are the life jackets? B: You will find your life jacket under your seat if you need it. Your nearest exit is right here. If you fall asleep. A: Do we have any life jackets on this plane if we need them? B: Your seat cushion can be used as a flotation device and your life jacket is under the seat cushion. A: What if I need an oxygen mask? B: The oxygen mask is above you and will drop down if you need it. Always make sure that your seatbelt is fastened when you are requested to fasten it. what were you talking about? B: There's a card in this seat pocket that shows you where your nearest exit is. B: The wind won't be a problem. A: Where is that card that shows my nearest exit? B: That card is in the seat pocket right in front of you. 3 A: Would it be all right if I asked you a few questions about your in-flight instructions? B: I would love to help clarify any questions you might have. A: When you were talking about the nearest exit.
Front Desk: Could you spell that please? Traveler: F-I-N-D-L-E-Y. Thank you. thanks. madam? Mrs Ryefield: — March the 23rd. madam? Mrs Ryefield: — Mr and Mrs Ryefield. At The Hotel Front Desk: Welcome to the Wyatt Hotel. I´d like to book a room. that´s R-Y-E-F-I-E-L-D. I´d appreciate it if you could give me a room with a view over Mrs Ryefield: — the lake. please. madam? Er. Front Desk: How many nights would you like to stay? Traveler: Just tonight. 24th and 25th. When for. How may I help you? Traveler: I’d like a room please? Front Desk: Would you like a single or a double? Traveler: I’d like a double. It´s: 7576385. we have a room on Receptionist: — the 4th floor with a really splendid view. . Mrs Ryefield: — Fine. Receptionist: — Certainly. Mrs Ryefield: — That´s fine. let me make sure I got that: Mr and Mrs Ryefield. Receptionist: — What kind of room would you like. Double with bath for March Receptionist: — the 23rd. please. San Felice Hotel. Let me give you your confirmation number. Receptionist: — Thank you for choosing San Felice Hotel and have a nice day. I´ll just check what we have available. Certainly. madam. Would you like a wake-up call? . Yes. Receptionist: — Who´s the booking for. Receptionist: — It´s eighty four euro per night excluding VAT. Front Desk: How will you be paying? Traveler: Is Visa OK? Front Desk: That’ll be fine. Is that correct? Mrs Ryefield: — Yes it is.Booking a hotel room Receptionist: — Good afternoon. Mrs Ryefield: — Goodbye. Okay. I´ll repeat that: 7576385. Goodbye. May I help you? Mrs Ryefield: — Yes. .. double with bath. How much is the charge per night? Receptionist: — Would you like breakfast? Mrs Ryefield: — No. Front Desk: How many are in your party? Traveler: Just two.. please? Traveler: Timothy Findley. please? Front Desk: May I have your name. Receptionist: — How long will you be staying? Mrs Ryefield: — Three nights.
but we also charge an extra ten dollars per person for any family with over four people. I’d like a wake-up call for 6:30. Receptionist: So. Well what about the weekend after that? Yes. Can we pay when we arrive? Yes. We do.. but I'm not positive if she is coming. Friday the seventeenth? . I'll call you right back. Do you have any rooms with two double beds? We're a family of four. And do you have cots? One of my daughters might be bringing a friend. It looks like we have a few vacancies left. Okay. It's still considered peak season then. I'm afraid we're totally booked for that weekend. Yes. Is it necessary to book ahead? Do you charge extra for two beds? How much is it for a cot? Do you offer free breakfast? Is there a restaurant in the hotel? Do the rooms have refrigerators? Do you do group bookings? Is there an outdoor pool? Do you have any cheaper rooms? When is it considered off. Friday and Saturday. Great. You can cancel up to five days in advance and we will refund your deposit. Do you have a pool? Front desk: Yes. all of our rooms have two double beds. Oh. Morine speaking. though. There's a convention in town and we're the closest hotel to the convention centre. On the 2nd floor. Here’s your key. The cot is free..Traveler: Yes.season? Sample Conversation Receptionist: Thanks for calling Quality Inn. I have to find my husband's credit card. I'm interested in booking a room for the September long weekend. Expression • • • • • • • • • • • I'd like to make a reservation for next week. The rate for that weekend is $129 dollars a night. Okay. but we do require a fifty dollar credit card deposit to hold the room. we do. That’s room 405 on the fourth floor. We recommend that you make a reservation. Caller: Receptionist: Caller: Caller: Receptionist: Caller: Receptionist: Caller: Receptionist: Caller: Receptionist: Caller: Hello. That's reasonable. I didn't realize.
B: Your meal will be delivered as soon as it's all ready. no strawberries. B: Okay. A: Sure! My number is 626-555-1739. May I suggest the porterhouse instead? A: That's too bad. sir? A: Maybe. A: I need to reserve a room. but the porterhouse will be okay. 2 A: Could I order dinner? B: Of course. We ran out of filet mignon. Thank you for doing business with us. My name is Michelle. sir. medium rare. sir. How much is a room? B: The price per night is $308. Talking to Room Service 1 A: I'd like to order dinner.Receptionist: Okay. I would take you up on that suggestion.. We'll charge your amenities account. B: That'll be nonsmoking. medium rare. lobster tail. Mr. Now. and just to let you know. May I have your name. B: I'm happy to hear that. Oh. Your reservation is all set except for your phone number. A: Charge it to whatever account you like. I'm John Sandals. please? A: Of course. Enjoy your food. B: I'm so sorry. and filet mignon. B: What would you like? A: I'd like to order a bottle of champagne. Do you find that acceptable. B: Not a problem. What would you like? A: I want a bottle of champagne. Sandals. B: May I be so bold as to suggest chocolate-covered strawberries with the champagne? A: Not tonight. B: Hi. sir. I plan to be there in April from the 14th to the 17th. B: It will be up shortly. thank you. Enjoy! . do you approve of a single queen-size bed? A: That'll be no problem. B: No strawberries. and filet mignon. B: Perhaps you didn't know that we have new room rates. B: 626-555-1739. B: Fantastic! Would you like a smoking or nonsmoking room? A: I hate cigarettes! Nonsmoking. May I suggest the porterhouse instead? A: I'd prefer the filet. A: That sounds fine to me. Room service will be charged to your amenities account. B: And may I suggest chocolate-covered strawberries with the champagne? A: Normally. Could you tell me when you need the room? A: Right now. B: I'm sorry. but the porterhouse will do. We're currently out of filet mignon. if that's okay.our outdoor pool will be closed.. but our indoor pool is open. lobster tail. but just the champagne will do for tonight. Is that all right? A: That's fine.
and filet mignon. medium rare. lobster tail. 5 A: I need something to eat. lobster tail. and filet mignon. B: Please call if you have any other requests. A: A bottle of champagne. no strawberries tonight. 6 A: Can I order something from the kitchen? B: Just tell me what you'd like. lobster tail. May I suggest the porterhouse? A: No filet? Okay. What do you fancy? A: Can I have a bottle of champagne. lobster tail. medium rare. B: I hate to tell you this. but I just finished eating some chocolate-covered cherries. but we have no more filet mignon. B: Okay. B: Just name it. please. 4 A: I'd like you to bring me some food. Your food will be delivered promptly. B: Regrettably. we're currently out of filet mignon. May I suggest the porterhouse instead? A: Sure! Right now. B: Perhaps I could interest you in chocolate-covered strawberries with the champagne? A: Just the champagne will be fine. and filet mignon. B: Your food will be brought to you momentarily. B: Perhaps you would like chocolate-covered strawberries with the champagne? A: Not tonight. This will be charged to your amenities account. the filet mignon was so popular tonight that we ran out. A: Go right ahead. B: Would you be interested in chocolate-covered strawberries with the champagne? A: I'd love to. B: You'll see this charge on your amenities account. okay? A: No problem. B: Unfortunately. The items will be charged to your amenities account. please? B: Sure. medium rare? B: Sir. B: Tell me what you're hungry for. I know you'll enjoy it. thank you. A: That's fine. porterhouse will be fine then. all charged to your amenities account. I love porterhouse. please. A: I feel like champagne. lobster tail. medium rare would hit the spot. sir. but porterhouse is good. B: That'll be a bottle of champagne. I would even eat hamburger! B: Have you ever tried chocolate-covered strawberries with champagne? A: Thank you.3 A: Could you bring me some food. B: Okay. . and filet mignon. May I suggest the porterhouse instead? A: Sure. A: Please send up a bottle of champagne. but thank you for the suggestion. but I'm allergic to strawberries. too. and porterhouse. B: It won't be long until your food is delivered. May I suggest the porterhouse instead? A: I prefer filet. we're out of filet mignon at the moment. A: Not a problem. B: Our staff will bring you your order in as short a time as possible. too. I hope you enjoy it.
B: What time do you want to leave the hotel? A: As soon as possible. sir. A taxi will do just fine. B: And what is your destination? A: I'm going to Rockefeller Center. That's such a stylish way to travel.Getting a Taxi via the Front Desk 1 A: I need to get a taxi. A: I don't want anything except a taxi. B: I see. A: No. What time do you want to depart from the hotel? A: I want to leave as soon as possible. sir. sir. They're gas guzzlers. thanks. B: A taxi will be here shortly. Would you prefer a private vehicle to a taxi? A: No. B: In that case. B: Okay. sir. not a limo. A: Thank you. B: It won't be but a few seconds. B: I'll call the taxi immediately. A: Great! And remember. And where will you be going? A: Rockefeller Center. 3 A: Can you get me a taxi? B: We offer various types of transportation. B: Perhaps you'd prefer a limousine. B: A brand new taxi is pulling up now. 2 A: I need a taxi. thank you. I just need a taxi. A: I'm coming downstairs now. A taxi is just fine. please. Would you prefer a private vehicle? A: No. B: I understand. sir. B: A taxi it is. a taxi. I'm coming down now. 4 . B: We have a variety of transportation services. a taxi will arrive in seconds. Where would you like the taxi to take you? A: My destination is Rockefeller Center. sir. but no thanks. B: And what time would you like to be picked up? A: The sooner the better. Perhaps you'd like to upgrade to a private vehicle? A: Thanks. B: We have various transportation services. B: Got it. B: May I suggest a limo? It's nice to pamper yourself once in a while. please. that won't be necessary. A: Just a taxi. how about a limo? Then you can travel in style. I hate limousines. sir.
B: No upgrade of any kind. sir. B: You don't have to restrict yourself to a taxi. clean taxis. please? A: Sure. Where will you be headed? A: Rockefeller Center. I won't need one. A: Great! As soon as I brush my teeth. A: A private vehicle. if you'd prefer. B: The taxi will be ready when you are. sir. sir. B: The taxi will be here immediately. B: You'll enjoy our new. B: Even better than a private vehicle is a limo. would you like any appetizers today? B: May I get an order of barbeque wings? A: No problem. please? B: A taxi will be here in just a minute. B: No private vehicle. B: I'll have a taxi for you momentarily. Can you get the taxi here immediately. A: Good. B: Some people find a limo to be much more comfortable than a taxi. I'll get my coat and come downstairs. How does that sound? A: T A X I. B: We could easily provide you with a private vehicle. sir. A: No. may I have some water. Where are you going? A: I'm seeing a show at Rockefeller Center. I wouldn't be caught dead in a limo. A: No. a taxi is okay. B: What time should the taxi be here to pick you up? A: I'm ready to go right now. Ordering Food and Drinks 1 A: Can I start you off with anything to drink? B: Yes. I'll be downstairs. A: Good. A: No. Got it. the taxi will do.A: I'm going to need a taxi. And where might you be going? A: I'm headed to Rockefeller Center. I'm leaving my room in about one minute. thanks. thank you. please. 5 A: I need a taxi. no limo. We can offer you a private vehicle. B: You won't have to wait a second. can I get you anything else? . Taxis and I get along just fine. 6 A: Could you please reserve a taxi for me? B: Do you think a private vehicle might be more to your liking? A: A private vehicle? No. B: When shall I tell the taxi to be here? A: Right now. huh? No. sir. B: Perhaps you'd like to take a beautiful limousine. sir. B: A taxi it is.
B: I would like to order my food now. A: What can I get you? B: May I have the fettuccini Alfredo? A: Will that be all? B: Yes. that'll be all for now. that's it. thank you. A: Tell me when you want to order the rest of your food. 2 A: May I get you anything to drink? B: Yes. B: Excuse me. they practically swarm me when I get home! B: What are some of their favorite gifts? A: The teenagers like me to bring them tee shirts that you can't get anywhere else. B: I always buy a lot of things for my family. I would like a Coke. May I get a glass of lemonade? A: Would you like an appetizer? B: May I get an order of barbeque wings? A: Sure. isn't it? . How about you? A: Yes. thank you. can I get you a drink? B: Sure. Shopping for Souvenirs 1 A: I want to look at the souvenirs over at the souvenir stand. A: What would you like? B: Let me have the baby-back ribs. please. can I get some fried zucchini. B: This stuff is pretty expensive. would you like anything else? B: That'll be fine for now. B: What do you need to buy? A: I usually buy myself some jewelry or some clothing. 3 A: Good evening. that's it.B: No. thank you. A: Sure. I'm ready to order. will there be anything else that I can get you? B: That will be it for now. please? A: Would you like to order anything else? B: No. A: Would you like to order anything off the appetizer menu? B: Let's see. A: No problem. call me when you're ready to place the rest of your order. B: I'm ready. A: Let me know when you're ready to order your food. A: What did you want to order? B: Can I get a cheeseburger and some fries? A: Can I get you anything else? B: That's all. thank you.
. 2 A: Let's stop and look at the souvenirs at the souvenir stand. B: Things seem to cost a lot at this stand.A: Souvenirs cost a lot for what they are. Do you like to do that. too? A: My family loves for me to take trips so they can get the goodies I bring them. so it pays to shop around. A: You really need to shop around with souvenirs because they can vary a lot in price. B: Let's go across the street and see what they have over there. B: The kids in my family love getting souvenirs. B: What types of souvenirs were you looking for? A: When I travel. B: Do you have anything in particular that you are looking for? A: I love to go clothes-shopping when I travel or buy a new piece of jewelry. like those little shell animals over there. but we can shop around for better prices. B: I end up buying a lot of stuff for the kids in my family. B: Why don't we try checking prices a little farther away from the tourist section? 3 A: We need to stop so I can shop for some souvenirs at the souvenir stand. How about the children in your family? A: Everyone in my family enjoys getting treats from my travels! B: What do they like you to bring home? A: My nieces love to get little jewelry boxes like those on the top shelf. I usually like to bring back a special necklace or clothing. B: We could walk a few more blocks away from the beach and see what the prices are like there. A: Some souvenir stands charge more than others. B: I feel like this stuff is kind of overpriced. B: What types of things do they like? A: The little kids like little trinkets.
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