You are on page 1of 5

Page Printed: February 29, 2012 10:05:40 PM GMT+05:30

SR 3-5376531231: SR 3-5320366311: Unable to update the calander date from 28-feb-2012 to 29-feb-2012 as it is leap ye
Information Request Number Primary Contact Status Support ID 3-5376531231 Filed By Primary Contact Phone Severity Legacy SR Number PRASENJIT.DATTA@METALOGICSYSTEMS.COM

Prasenjit Datta Review Update 16398226 February 27, 2012 2:57:31 PM GMT+05:30 Oracle Cost Management Linux x86-64

+919038579006 2

Opened Product Platform History

Last Update February 28, 2012 12:08:03 PM GMT+05:30 Product Version 12.0.6

PRASENJIT.DATTA@METALOGICSYSTEMS.COM - February 28, 2012 12:08:03 PM GMT+05:30 [Update from Customer] Hi After confirmation from your side, we have applied the solution on the prod server & problem seems to be resolved at this point of time. Hope in future we would have no any problem. System may run smoothly in future also. Thanks to your team for showing elegant cooperation & assistance. hope in future you will carry on this kind of spirit. thanks once again. Thanks & regards Abhishek Dwivedi Pune India Oracle Support - February 28, 2012 2:24:08 AM GMT+05:30 [Call - Outbound] Call - Outbound -----------------------------Called +919038579006 .. Spoke to Prasenjit. He said he will provide an update tomorrow morning. Explained that Severity 1 requires 24x7 commitment. Customer agreed to downgrade the SR for now. Oracle Support - February 27, 2012 5:51:55 PM GMT+05:30 [ODM Answer] The provided data fix will increase one day in Feb-2012 in gl_periods and there is no effect on inventory side since it is just increasing one day to that period. the only caution in this case is that the data fix

should not be used in future to remove one day from any period. Oracle Support - February 27, 2012 4:54:09 PM GMT+05:30 [Notes] Generic Note -----------------------I transfer SR to costing team for further investigation. Oracle Support - February 27, 2012 4:53:31 PM GMT+05:30 [ODM Question] In SR 3-5320366311 suggested to run datafix: update gl_periods set end_date = '29-FEB-2012' where end_date = '28-FEB-2012' and period_name = 'FEB-11-12' and period_set_name = 'TL_Calendar'; update gl_period_statuses set end_date = '29-FEB-2012' where end_date = '28-FEB-2012' and period_name = 'FEB-11-12' and ledger_id = 2021; Any issue from Inventory side? Oracle Support - February 27, 2012 4:51:58 PM GMT+05:30 [ODM Data Collection] Name -------ODM Data Collection records from org_Acct_periods period start date 01-FEB, close date 28-FEB period start date 29-FEB, close date 31-MAR FileName ---------------key=CustomerDetails.xlsval=/oip/faces/filedownloadservlet?ObjectType=SR&ObjectNo=35376531231&FileName=CustomerDetails.xls~~~ FileComment ----------------------

PRASENJIT.DATTA@METALOGICSYSTEMS.COM - February 27, 2012 4:05:22 PM GMT+05:30 [Update from Customer] hi as per ur action plan i have uploaded the output of that following query. You pls look into this & do needfull. Thanks Abhishek Dwivedi

PRASENJIT.DATTA@METALOGICSYSTEMS.COM - February 27, 2012 3:59:27 PM GMT+05:30 [Update from Customer] Upload to gtcr successful for the file CustomerDetails.xls. Oracle Support - February 27, 2012 3:48:39 PM GMT+05:30 [ODM Action Plan] Hi, need information about the inventory periods. Please upload output from: select * from org_acct_periods where period_start_date like '%FEB-12%'; /Regards Lisbeth Oracle Support - February 27, 2012 3:44:26 PM GMT+05:30 [ODM Research] Checking SR 3-5320366311 Datafix: update gl_periods set end_date = '29-FEB-2012' where end_date = '28-FEB-2012' and period_name = 'FEB-11-12' and period_set_name = 'TL_Calendar'; update gl_period_statuses set end_date = '29-FEB-2012' where end_date = '28-FEB-2012' and period_name = 'FEB-11-12' and ledger_id = 2021; PRASENJIT.DATTA@METALOGICSYSTEMS.COM - February 27, 2012 3:36:33 PM GMT+05:30 [Update from Customer] Hi you just check the impact of this Datafix on the Inventory, whether there is an impact on inventory after applying this Datafix. As we have to apply it on prod server so initially we have applied it on recent prod clone. we just want to see its impact. If every thing will be ok then only we can proceed for prod. My purpose raising this SR on Sev1 only you just check the impact from your side & be ensure enogh that everything is running smoothly. there will no any kind of harm in future as well as in present from it. After confirmation from your end we will apply it on prod in order to get resolve this issue. Today is 27feb so 29-Feb is not far from away. as it is very much crucial from auditing point of view so we can not ignore this. so pls cooperate with us. thanks & regards Abhishek Dwivedi Pune India 09975220150 Oracle Support - February 27, 2012 3:10:09 PM GMT+05:30 [Notes] Generic Note

-----------------------Hi, My name is Lisbeth Nystrm and I will be helping you with your issue. If you should have any comments or concerns regarding the service you receive please direct these to my manager John Timmins at john.timmins@oracle.com. The following note can enhance your experience with Global Customer Services: Note 166650.1 : Working Effectively With Support Thank you, Lisbeth Nystrm Global Customer Services PRASENJIT.DATTA@METALOGICSYSTEMS.COM - February 27, 2012 2:57:32 PM GMT+05:30 [Customer Problem Description] ** Customer's Management 24x7 contact name: Anirban Mukherjee ** Customer's Management 24x7 contact number: 09038579006 ** Primary Customer contact name: Abhishek Dwivedi ** Current Customer 24x7 voice phone number: 09975220150 ** Current Customer E-mail address: abhishek.dwivedi@techxis.com ** Current Customer Pager/Fax number: 08961607858 Does this issue occur in a customised application? No 1) Steps to Reproduce 2) ### Instance Name and Type of System ### 3) ### Recent Changes ### 4) ### Impact on Business ### 5) ### Which Inventory RUP is installed? ### Current Application Release: 12.0.6 (6728000) Product Installation List : Product Installation: R12.BOM.A.6: Installed Product Installation: R12.EGO.A.6: Installed Product Installation: R12.ENG.A.6: Installed Product Installation: R12.INV.A.6: Installed Product Installation: R12.PO.A.6: Installed Product Installation: R12.WMS.A.6: Not Installed 6) ### What were you trying to accomplish when the problem occurred ### Pending Transactions. PRASENJIT.DATTA@METALOGICSYSTEMS.COM - February 27, 2012 2:57:31 PM GMT+05:30 [Customer Problem Description] Problem Description: I had already raised the SR for this issue. But as per update what i receive "Between as repeatedly stressed earlier please raise a Sev1 SR with Inventory and check if this change has any impact or not." so i just want to ensure it with inv team whether it has any impact on inv after

applying this data fix.

Copyright (c) 2007, 2011, Oracle. All rights reserved.