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Basic Internet Security Tips Overview
Protect Yourself from Internet Attacks
Information for securing your computer from unwanted intrusions.

Selectively Block Internet Access to Certain Applications
When to block access to the Internet and how to unblock when needed.

Protect Yourself from Spyware
How to scan for and remove spyware.

Click the links above for detailed instructions.

Protect Yourself from Internet Attacks
To help protect yourself from Internet attacks such as viruses and programs stealing your personal information, you should have a firewall and virus protection program installed and running. NOTE: It is very important to keep your anti-virus software up-to-date by using automatic or "manual" updates. Your Dell™ system likely has one of the programs listed below preinstalled and visible in your Windows® system tray next to the clock. The following software packages have a firewall and virus program available for use: McAfee® SecurityCenter Norton® Internet Security Trend Micro™ PC-cillin Internet Security There are other firewall and virus software packages available as shareware and for purchase if you do not want to use one of the packages listed above. McAfee SecurityCenter To enable the McAfee Personal Firewall perform the following steps: 1. Double-click the icon by your system clock. The McAfee SecurityCenter window appears. 2. Verify that Personal Firewall Plus is listed as Protecting below my service status. 3. If Personal Firewall is listed as Not Installed, click Personal Firewall Plus. The Personal Firewall Plus window appears. 4. Click Install trial now. The McAfee Personal Firewall Plus will install. When the installation is complete the message Completing the McAfee Personal Firewall Plus Wizard appears, prompting you to restart your computer. 5. Click the Restart button to restart your computer and complete the Personal Firewall Plus installation. To update your virus scanning files:

1. Double-click the icon by your system clock. The McAfee SecurityCenter window appears. 2. Click Updates. The McAfee Security Center Updates window appears. 3. Click the Check Now button. If there are no updates available, you will receive a confirmation window. Click the OK button. No further action is necessary to complete your update. If an update is available, click the Next button. Follow the instructions on the screen to install the updates. Your McAfee software will be updated. NOTE: If you receive a notification that the account is not registered or has expired, follow the onscreen prompts to obtain the latest updates. 4. If prompted, click the Restart button. Your McAfee software is now up to date. To scan for viruses using McAfee SecurityCenter: 1. Double-click the icon in the lower right corner of your screen. The McAfee.com SecurityCenter window appears. 2. Click Your computer restarts. VirusScan Online. 3. Click Scan My Computer for Viruses. 4. Click the Scan button. A magnifying glass icon moves as your computer is scanned for viruses. A Scan Summary window appears once complete. NOTE: A complete virus-scan may take several minutes or more depending on the size of your computer's storage devices. 5. Click the Ok button. 6. Click the Close button. 7. Close the Dell SecurityCenter window.
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Norton Internet Security To verify that Personal Firewall is running perform the following steps: 1. Double-click the icon in the system tray. The Norton Internet Security window appears. 2. Verify that the Personal Firewall status is On. 3. If the status is Off, click to select Personal Firewall. 4. Click Turn on in the lower right corner of the window. The Personal Firewall is now running. To update virus scanning files: 1. Double-click the icon in the system tray. The Norton Internet Security window appears. 2. Click to select Norton Antivirus. 3. Click Detailed Status in the lower right corner of the window. The Norton Antivirus System Status appears. 4. Click Live Update. The LiveUpdate window appears. 5. Click the Next button to check if there are updates available. Wait for LiveUpdate to finish checking for updates.

If you receive a message "All of the Symantec products and components are currently up-to-date..", click Finish. Run LiveUpdate again in a couple days if it doesn't run automatically. If LiveUpdate finds available updates, click Next to automatically download and install them. Click Finish after LiveUpdate successfully down loads and installs the updates. NOTE: If LiveUpdate is running in Express Mode, the updates appear to download. When you see a box titled "Welcome to LiveUpdate Express", click Close. LiveUpdate will install the updates without any user assistance. Some updates may require the computer to be restarted to complete the installation. Your Norton Antivirus software is now up to date. To scan for viruses using Norton Internet Security: 1. Double-click the icon in the system tray. The Norton Internet Security window appears. 2. Click to select Norton Antivirus. 3. Click Detailed Status in the lower right corner of the window. The Norton Antivirus System Status appears. 4. On the left side of the Norton AntiVirus window, click Scan for Viruses. 5. On the right side of the Norton AntiVirus window, double-click Scan my computer. Norton AntiVirus begins to scan for viruses and displays a scan summary when complete. 6. If a virus is found and automatically repaired or deleted, click the More Details button to display the virus repair results. NOTE: If a virus was detected but not fixed yet, click the Fix button to have Norton AntiVirus fix the virus for you. 6. Click Finished after you are finished viewing the results. The System Status window shows the current date if a full system virus scan was just performed. 7. Close the Norton AntiVirus program by clicking the X in the top, right corner of the window.
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Trend Micro™ PC-cillin To enable the Personal Firewall: 1. 2. 3. 4. Open Trend Micro PC-cillin. From the menu on the left click Network Security, and then click Personal Firewall on the right. Click to check Enable Personal Firewall. Based on your computing environment, choose a profile setting from the Choose a profile drop down menu. 5. Click the Apply button. Personal Firewall is now enabled for Trend Micro PC-cillin. To update virus scanning files: 1. Open Tren Micro PC-cillin. 2. From the top menu on the window, click the Update Now button. The Trend Micro Update window appears. 3. Click the Yes button. The progress indicator appears. 4. When the update is complete, restart your computer.

To scan for viruses using PC-cillin™ Internet Security 12 1. Open the Trend Micro PC-cillin Internet Security program.

Figure 1 - PC-cillin Internet Security 12 System Screen 2. Click System on the main screen, and then click Manual Scan. The Manual Scan screen appears.

Figure 2 - PC-cillin Internet Security 12 Manual Scan Screen 3. Perform one of the following manual scan methods. To execute a scan task immediately: 1. Click Select a scan task to execute. 2. Click to select a scan task you want to run from the list. 3. Click Scan. To scan drives or folders using the manual scan settings: 1. Click Select drives or folders to scan. 2. Click to select each drive or folder to include in the scan. 4. Click Scan. The Scanning Information screen appears and the scan begins.

Figure 3 - PC-cillin Internet Security 12 Scanning Information Screen 5. The Scanning Information screen provides the following options. Pause: Click to pause scanning Stop: Click to cancel scanning Scan Settings: When virus found: The action to take when an incident is detected. For uncleanable files: The action to take when the Clean action cannot be applied. Time elapsed: The time elapsed since the scan was started. Files scanned: The number of files scanned. Virus(es) found: The number of viruses and other types of threat detected. Scanning: The file being scanned. Scan Results: Virus Name: The name of the threat detected Infected File Name: The name of the infected file Action: The corresponding action taken. Scan action: Select an incident from the Scan Results field, and then click one of the available actions (the action depends on the When virus found and When file is uncleanable settings). Close this dialog box if no viruses are found: Select to close the Scan window if no incident is detected. Shutdown computer if no viruses are found: Select to shut down the computer if no incident is detected.
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Selectively Block Internet Access to Certain Applications
McAfee SecurityCenter and Norton Internet Security programs have firewall software you can use to block and unblock Internet access for your applications. Applications such as Internet browsers, e-mail programs, and others may contact the Internet while being used. Firewall software can protect your system by selectively blocking Internet access by the applications unless you specify that they are allowed to access the Internet. If you accidentally block an application you want to use with the Internet, you can grant access by using your firewall software and "trusting" the application. McAfee SecurityCenter Norton Internet Security Trend Micro™ PC-cillin There are other firewall software packages available as shareware and for purchase if you do not want to use one of the packages listed above. Blocking / Allowing Internet Access with McAfee SecurityCenter If you attempt to open an application that requires Internet access, Personal Firewall Plus will present you with an Application Wants to Access the Internet message box asking if you want to Grant Access or Block All Access to the application. You will need to click Grant Access in order for your application to work correctly with your Internet connection.

Figure 4 - Application Wants to Access the Internet Message McAfee SecurityCenter Personal Firewall Plus has a list of applications that it automatically permits or blocks. Updating an application may change previous settings. After an update, Personal Firewall Plus may automatically block an application's Internet access without presenting the Application Wants to Access the Internet message. To unblock an application you may have accidentally blocked, or may have been blocked as a result of an update, perform the following steps: 1. Double-click the icon in the system tray. The McAfee SecurityCenter window appears. 2. Click personal firewall + on the left side of the window. The McAfee Personal Firewall Plus options will appear on the right side of the window. 3. Click View the Internet Applications List. The McAfee Personal Firewall Plus window appears. 4. Click to select Internet Applications on the left side of the window. A list of Internet Applications installed on your computer appears on the right side of the window.

Figure 5 - Internet Applications Example 5. Click to select the Blocked application affected on the right side of the window. NOTE: You may need to scroll down the list of applications to locate the affected application using the scroll bar on the far right side of the window. 6. Click to select Allow full access below Change Permission To... in the lower right corner of the

window. 7. Close any open windows. 8. Launch the program that is having difficulties accessing the Internet. 9. If the application still does not work with your Internet connection, return to the beginning of this step and check for more possible blocked connections for the application.
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Blocking / Allowing Internet Access with Norton Internet Security If you attempt to open an application that requires Internet access, Norton Internet Security will present you with an Norton Program Control message box asking if you want to Block or Permit Internet access to the application. You will need to click Permit in order for your application to work correctly with your Internet connection.

Figure 6 - Norton Program Control Message Norton Internet Security has a list of applications that it automatically permits or blocks. Updating an application may change previous settings. After an update, Norton Internet Security may automatically block an application's Internet access without presenting the Internet Access Control message. To unblock an application you may have accidentally blocked, or may have been blocked as a result of an update, perform the following steps: 1. Double-click the The Norton Internet Security window appears. 2. Double-click Personal Firewall. The Personal Firewall window appears. 3. Click the Programs tab. icon in the system tray.

Figure 7 - Norton Internet Security Program Control Window 4. Under Manual Program Control, click to select the Program for the application having trouble accessing the Internet. 5. In the Internet Access column, click to use a drop-down list to select the level of Internet access that you want to assign to the selected program. If automatic is available, use that option. Otherwise, set it to permit. 6. Close any open windows. 7. Launch the program that is having difficulties accessing the Internet. 8. If the application still does not work with your Internet connection, return to the beginning of this step and check for more possible blocked connections for the application.
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Blocking / Allowing Internet Access with Trend Micro PC-cillin 1. Open the Trend Micro PC-cillin Internet Security program. 2. Click Network Security from the list on the left side of the window. The Network Security options appear. 3. Click Personal Firewall The Personal Firewall settings appear. 4. Locate the Edit Profile section and click to select Direct conneciton. 5. Click Edit. The Personal Firewall Profile window appears.

6. Click on the Exception List tab. The Exception List appears. 7. Click Add. The Add/Edit Personal Firewall Exception window appears. 8. In the Descripition: box type a descriptive name for the exception you are creating. 9. In the Target: section, click to select which program the rule is being created for. 10. In the Connection: section, click to select if this it to exempt Incoming or Outgoing requests made by the program. 11. In the Action: section, click what action you would like to occur when the program attempts the specified connection exception. 12. In the Port(s): section, click to select all ports or specify which ports the exception pertains to. 13. In the IP Setting section, click to select the type of IP address setting for the exception. 14. Click the OK button. The Exception List window appears. 15. Look in the list for the new rule you created and verify that there is a check in the box next to it. 16. Click the OK button. The Personal Firewall settings appear. 17. Click the Apply button. The changes will be applied and your new exception will be running.
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Protect Yourself from Spyware
What is Spyware? The term spyware refers to software that gathers personal information from your computer, sometimes without your knowledge. The information is often used for advertising purposes. Spyware may cause your computer to slow down or encounter errors. Spyware has also been known to cause unwanted pop-up advertisements, an inability to connect to the Internet, and problems printing. Spyware applications can be bundled as a hidden component of freeware or shareware programs (usually downloaded from the Internet). Once installed, spyware can monitor your activity on the Internet and transmit that information to a third party. Some forms of spyware can gather information about e-mail addresses, passwords, and even credit card numbers. A common way to get spyware is through installation of file-swapping programs that are used to download music and movies from the Internet. What Can I Do About Spyware? For computer maintenance, running a spyware scan at least once a week is recommended. Spyware removal software has been incorporated into McAfee Security Center and Trend Micro PC-cillin. Alternatively, Dell offers spyware removal software such as CounterSpy which can be purchased from the Dell Electronics and Accessories Web site. NOTE: Support for spyware removal applications is provided by the manufacturers of the applications themselves. To obtain spyware and anti-virus software upgrades, refer to the following information: McAfee SecurityCenter Trend Micro PC-cillin CounterSpy™ by Sunbelt Software® Other (Third-Party) Software

McAfee SecurityCenter McAfee VirusScan includes spyware detection and removal functionality. If you are using McAfee VirusScan, perform the following steps to use VirusScan's anti-spyware features: 1. Double-click the icon by your system clock in the system task bar. The McAfee SecurityCenter window appears. 2. Click VirusScan. 3. Click Scan My Computer for Viruses. 4. Verify that the box labeled Scan for potentially unwanted programs is checked. 5. Click the Scan button. A magnifying glass icon moves as your computer is scanned for viruses. A Scan Summary window appears once complete. NOTE: A complete scan may take several minutes or more depending on the size of your computer's storage devices. When the scan has completed, VirusScan will list any potentially unwanted programs. 6. To remove a potentially unwanted program, click to select the check box in front of the file and click the Delete button. If VirusScan is not able to remove a file, consult the McAfee Virus Information Library on their web site for instructions to manually delete the file. 7. When you have finished removing potentially unwanted programs, click the Ok button. 8. Click the Close button. 9. Close the Dell SecurityCenter window. Trend Micro PC-cillin To detect and remove spyware with Trend Micro PC-cillin perform the following steps: 1. 2. 3. 4. Open the Trend Micro PC-cillin Internet Security program. ClickSystem from the list on the left side of the window. Click Spyware Scan from the list on the right side of the window. Click the Scan button. The scan will run and a window will appear listing any Potential Threat items. 5. When the scan has completed select the items you want to remove. NOTE: If you are unsure about an item, you can select it and click More Information. A window with information about the item and why it was selected as a potential threat will appear. You can read the possibility of threat and determine if you still want to keep or remove the item based on the information provided. 6. Click Remove. CounterSpy by Sunbelt Software Dell has tested and recommends CounterSpy by Sunbelt Software. CounterSpy can identify third-party software that has been downloaded on your system and allows you to choose which applications you want to keep. To obtain a free system scan, download an evaluation copy, or to purchase the CounterSpy software, visit: http://www.sunbelt-software.com/dell/scan.cfm after you have successfully setup your Internet connection. Third Party Software

NOTE:

Dell does not endorse any specific freeware or shareware utilities designed to remove spyware applications. Use of spyware removal software may conflict with user license agreements of other applications installed on your system. Please consult your user license agreements for further information.

There are a number of applications available for download from the Internet that may also help you remove unwanted software applications from your system. Some software applications (often referred to as freeware) are available for download from the Internet at no cost to you. These applications generally do not include any formal technical support or any warranty as to their effectiveness or against damage to your system. There are two freeware applications, Ad-Aware and Spybot, which have received favorable reviews in many computer industry trade publications and other related web sites. To find or learn more about these applications, simply search the Internet using your favorite search engine.
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