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Janette Bohan

Downingtown, PA 19335 Home 610-518-1519 Cell 484-868-1919

Career Profile Diverse and highly- experienced Administrative Assistant and Customer Relations Representative. Areas of emphasis include credit/finance and written communication. Highlights

Proficient in MS Word, Excel, and PowerPoint Adept in JD Edwards, SAP, AS400, and Lotus Notes Excellent communication skills Outstanding analytical and organizational skills Strong attention to detail and accuracy

Experience Administrative Assistant of Customer Financial Services - October 2006 to November 2011 ABC SUPPLY CO, INC Telford, PA Processed high volumes of incoming credit applications, COD accounts requests, and job accounts. Worked closely with an extensive group of branch managers and sales staff throughout the NE Region, insuring all was handled in a prompt and effective manner. Evaluated potential customers for credit worthiness, determined credit limits, and opened accounts appropriately. Managed archival credit files throughout extensive Bradco Supply acquisition process. Located, organized and scanned credit documents for optimal accessibility through internet-based database. Conducted employee training as needed. Credit Assistant/Collections Specialist - October 2006 to August 2010 BRADCO SUPPLY CORP West Chester, PA Researched and reevaluated credit accounts as needed, adjusting limits appropriately. Carefully monitored past due accounts, insuring notes stayed current for benefit of all sales and credit staff. Maintained phone and e-mail contact with a broad customer base to insure payment issues were promptly and effectively resolved. Prepared and forwarded legal letters to customers as needed. Placed accounts with outside collection and legal firms as required. Maintained legal accounts database. Service Administrator - April 2001 to October 2006 LEICA MICROSYSTEMS Exton, PA Aided in developing and effectively utilizing service log within Lotus Notes and SAP databases. All service issues, ordering of spares, shipping of parts, and outcome of service visits were documented in detail, providing a history of each confocal instrument (laser scanning microscope system) that could then be cross-referenced for future repairs. Oversaw shipping of spare parts to customer sites, selecting most cost-effective options whenever possible, while insuring arrival would coordinate with service engineers visit to work site. Tracked time sheets, expense reports, and scheduling for entire field service engineering staff throughout the United States and Canada. Aftermarket Supply Representative - November 1999 to April 2001 IKON OFFICE SOLUTIONS Malvern, PA Human Resources Assistant - March 1994 to August 1999 SYNTHES USA Paoli, PA Education UNIVERSITY OF COLORADO Boulder, CO 1986 Bachelor of Fine Arts