Communication Skills: The set of skills that enables a person to convey information so that it is received and understood.

In terms of evaluation it is the Intern consistently demonstrates the ability to effectively communicate with clients, colleagues, subordinates, and supervisors in a professional manner. She/he demonstrates assertiveness, active listening skills, and has the ability to communicate appropriately in written and verbal form consistent with the company culture in which he/she is serving. According to employers responding to the Job Outlook 2008 survey, conducted by the National Association of Colleges and Employers (NACE), the "perfect" candidate for the job is a topnotch communicator and a hard worker. But that’s not all employers look for when sizing up new college graduates as potential employees. "Each year, when we ask employers to rate the importance of a variety of skills and abilities, communication comes out on top," said Marilyn Mackes. "At the same time, however, employers view many other attributes as critical. This year, for example, employers cite the ability to work in a team, interpersonal and problem-solving skills, and initiative as among their most preferred qualities. They’re looking for the well-rounded candidate who can work well with others and function effectively in the workplace." Interestingly, when asked which key skill was most lacking in new college graduate candidates, employers also named communication skills. "Many employers pointed to a lack of writing skills on the part of candidates, and others reported that new college

graduates lack the ability to communicate effectively in face-toface situations -- including the job interview," said Mackes. Despite the extensive criteria by which employers judge candidates, NACE’s survey shows a positive job market for the Class of 2008, with employers expecting to hire 16 percent more new college graduates in 2007-08 than they did in 2006-07. "Overall, the job market looks good, but students still must work to market themselves effectively to employers and demonstrate that they have what employers want," said Mackes. She encourages college students to turn to their campus career centers for resume and interview workshops. "Given the importance employers place on good communication and other key abilities, its well worth the student’s time to participate."

One of the areas that an employer is looking at on the job interview is your communication skills. Many people will go into a job interview and say to the employer, “I have excellent communication skills.” But, if your interview suggests otherwise, then you’re just blowing hot air. The interview gives you an opportunity to show off your communication skills. Communicating is more than just talking someone to death or listening to yourself talk. Communicating is a two part process. In an interview situation, you have to use active listening. Active listening basically means paying attention to what the other person is saying. Many people practice lazy listening. This is

Practice your answers before the interview. you are trying to demonstrate to the interviewer that you have excellent communication skills. “How would your former employer describe you?” Your answer would start off as. When you use um’s and uh’s throughout your answers. You can’t know every question that he or she will ask you. . This gives you extra time to form your answer. For example. the interviewer asks. it signals to the interviewer that you aren’t sure of your answers or you don’t have excellent communication skills. Don’t use slang or a bunch of um’s and uh’s. keep it simple. you can start off your answer by restating the question. If you’re telling a story. “My former employer would describe me as…” When answering a question. The interviewer doesn’t need to know the life history of the people in the story. you’ll be more prepared than most people.where you are not paying attention to the person speaking and you’re busy thinking about other things or what you’re going to say. When the interviewer asks you a question. Remember. keep your answers short and to the point. but with practice.

The number one purpose of resume is to win you an interview call. If you get a call then it means your resume works else it is not an effective one. The resume writing can be very smooth sailing for you if you have considerable knowledge about resume writing and purpose of writing a resume. A resume focuses on all your plus points with perspective of theemployer and makes an assertion that “This is best product available in the market”.Inter view Skills First thing. A resume can be said to be an advertisement where an applicant is selling himself as a product to the customer (Recruiter). Once you are preparing a resume. please concentrate on the nature of job you are applying for and make a resume suitable for that vacancy. you need Resume/Curriculum Vitae Writing Resume/Knowing Company About The Resume Writing is considered to be a daunting task by many but it is relatively very easier. A resume presents you in the best light and convinces a recruiter. Research through internet and your contacts if the .

You can also refer to various books available in the market for the same. related accomplishments. etc). So be true in mentioning your skills and experience. When you have defined a purpose of the resume the next things are generally same in all the type of resumes. . Never try to bluff too much in your resume. A recruiter is vastly experienced to find any such goof ups. Try to be very concise. If so then make the use of that keyword throughout your resume. Your resume should be easy to read and at the same time it should be eye catching and not too much flashy. Try to use bullets and numberings wherever possible and keep your resume neat and tidy. Always use verbs (action words. assess yourself first and then ask a critique to cross check your resume. created. The other tips for preparing a near perfect resume are: • • • • • • • Keep your resume short: 1-2 page. Once you have finished writing a resume. Include all the details of your previous experience. If your resume is effective then you can mail it to the employers and sit back to get the best offer. layout and structure. if possible. you might need to include cover letters. There you can find the latest resume samples. Depending on the position you are applying for. reasons you are interested in the job and why you fit for the said position. eg: developed. They are used to state how you came to know about the job vacancy. relevant skills.company is looking for any specific qualities. specialized training etc. If you are falling short of the ideas then the best option is to refer the internet. handled. You can have many examples to refer for. organized.

Format of Resume City. traits. Experience This section of your resume includes your work history. . Career Highlights / Qualifications (optional) A customized section of your resume that lists key achievements. List the companies you worked for. skills. the positions you held and a bulleted list of responsibilities and achievements. Zip Phone (Cell/Home) Email Address Objective (optional) What do you want to do? If you include this section it should be a sentence or two about your employment goals. A customized objective that describes why you are the perfect candidate for the job can help your resume stand out from the competition. dates of employment. State. It highlights your relevant experience and lets the prospective employer know that you have taken the time to create a resume that shows how you are qualified for the job. and experience relevant to the position for which you are applying can serve dual purposes.

the degrees you attained. Degree Awards. Format of CV .e. language skills.Company #1 City. and any special awards and honors you earned. State Dates Worked Job Title Responsibilities / Achievements Responsibilities / Achievements Company #2 City. computer skills. list the colleges you attended. College. State Dates Worked Job Title Responsibilities / Achievements Responsibilities / Achievements Education In the education section of your resume. Honors Skills Include skills related to the position / career field that you are applying for i.

majors.Telephone Cell Phone Email Personal Information Date of Birth Place of Birth Citizenship Visa Status Gender Optional Personal Information Marital Status Spouse's Name Children Employment History List in chronological order. and details of degrees. training and certification High School University Graduate School Post-Doctoral Training Professional Qualifications Certifications and Accreditations Computer Skills . include position details and dates Work History Academic Positions Research and Training Education Include dates.

Awards Publications Books Professional Memberships Interests Develop a Style That Fits With The Recruiter .

First impressions do matter. The first step is to understand and develop good basic interpersonal communication skills. And taking a cue from the recruiter as to what his style is will help in the interview. This means . there are some basic skills that candidates can develop to help them perform better in a job interview. There are a variety of communication style indicators such as Myers-Briggs and the Birkman Method that can help teams work together better by understanding their communication dynamics. This means developing a communication style that fits with the recruiter’s communication style. especially on job interviews. And one of the best ways to make a good first impression when interviewing for a job is to be able to effectively communicate with the recruiter. since job seekers don’t have the luxury of being able to participate in these types of tools prior to every interview. However.Cultivating a good communication style helps to make a strong first impression.

Ask for Feedback . Job seekers can ensure they have understood the message accurately by paraphrasing what the interviewer has said. Developing Good Interpersonal Communication Use Simple Language This involves speaking in clear simple sentences that are free of jargon. Practice Active Listening: This means being engaged and alert.learning how to deliver and receive messages in a way that maximizes understanding.

The job seeker can confirm that the interviewer understands what he has said by finishing with a question such as.This involves asking for confirmation. to allow the recruiter to set the tone and the pace of the interview and then to react and behave in the same manner. . “Does that make sense?” But having good interpersonal communication skills is only part of the story. To be able to make a connection with the recruiter job seekers need to also understand the recruiter’s communication style within a job interview setting and adjust accordingly. but rather to follow. This doesn’t mean to mimic the recruiter.

Wandering off topic or losing track of thoughts will send the recruiter the wrong message. Yet Professional If a recruiter is personable and friendly. It would probably be a wrong move to tell jokes or clever anecdotes to try and lighten the mood. Instead be as succinct and businesslike as they are without being rude. Give Direct Responses Whichever style the recruiter demonstrates. there is more opportunity to engage in small talk. Look at the items around his or her office as they may offer a clue as to their interests. . Finding a commonality can bring people together. it is important to answer questions directly. businesslike demeanor.Four Tips To Be Consider When Interviewing Business as Usual In this case the recruiter assumes a formal. Friendly.

Non-verbal Communication Be aware of the message body language sends. People tend to be attracted to others like themselves. Slouching or squirming. It won’t make a favorable first impression. so developing a communication and interview style that fits well with the recruiter will give a job seeker an advantage and enhance their chance of making a favorable first impression. unnecessary movements such as bouncing legs or playing with hair is distracting and indicates a person is nervous. .

sat down. I don't think every ordinary "I'll-have-a-Coke" exchange should be blown up into a Broadway drama.Interview Behavior: Communication Skills for Job We notice it in politics and in our lives in general: the art of conversation . Certainly in the job-related sphere. What's wrong? We're not really conversing. listening. What brings this to mind are two recent job interview situations? In the first. the way we converse leaves a lot to be desired. A good conversation requires thinking. The dictionary defines "conversation" as an oral exchange of sentiments. an editor was interviewing a candidate for a senior job. and . our conversations should be on a higher and more complex plane than when we communicate with an automated phone. Such an exchange presupposes that both parties have something to say (stream-ofconsciousness ramblings don't count). Alternating monologues don't qualify. observations.along with good manners and other niceties that define a civilized way of life . Now. opinions or ideas. and that each pays attention to the other. The candidate came for the interview. but when we're talking about something as important as a job.is in a state of disrepair. analyzing and caring about what you and your partner are discussing.

He thought the candidate either was extremely ill at ease. quite naturally. socially inept or just so traumatized by the loss of his job that he was falling apart. the trick is to get beyond or to bypass the formalities of ads. she admitted she probably appeared sullen or unenthusiastic in whatever limited dialogue she had had with potential employers. was shocked.then spoke virtually non-stop for 20 minutes about his background. asked questions. She hadn't worked for several years while raising her now grown child. in short. He asked no questions and. the job he recently lost and his opinions of the magazine. She had moved to a small California town a few months earlier and couldn't find a job. A reader recently wrote that she was discouraged. and shown interest in what the editor said (or tried to say). resumes and applications . I told her to forget answering ads and to find nearby businesses where she wanted to work. In other job situations. Her job was to engage the owner or manager in a conversation. She was so downhearted. The editor. in a real sense. and had held several part-time jobs before that.in order to engage in a real conversation with someone who can hire you. he would have been seriously considered for the job. such as a local packaging and mailing shop. had either forgotten or was incapable of engaging in a real exchange with the editor. Compliment him or her on the store and then gradually reveal that she recently moved to the area. and that she is free to work any hours . The candidate. that she would like a job near home. did not engage the editor in conversation. Had he listened.all of which are important to get you in the door .

Does the owner need someone like that or know of another business that does? Some Communication Skills – Interview Questions Interview Question: Tell me about a time when you had to be very careful in communicating delicate information. How did you do this? Interview Answer Guide: The candidate's answer should show that they understand why clarification is an important part of communication. Interview Question: Describe a time when you took extra effort to make sure the person with whom you were communicating with had really understood your point. and with utmost sensitivity. to have the ability to disclose delicate/sensitive information carefully. . What was the possible risk involved and how did you go about it? Interview Answer Guide: Job seeker should appear to understand the necessity of confidentiality.necessary at any reasonable wage.

How do they accomplish this? Does the candidate appear to be able to empathize with others? Interview Question: Give me an example when you had to present complex information in a simplified manner in order to explain it to someone. answer should show . Interview Answer Guide: Job seeker should be able to explain how they break up complex information to help co-workers easily understand the information. Interview Question: Give me an example when you had to present complex information in a simplified manner in order to explain it to someone. Interview Answer Guide: Does the candidate appear to have good listening skills? Can they listen close enough to get the correct information? Interview Question: How do you explain a complex technical issue to someone who has less technical knowledge than you? Interview Answer Guide: Job seeker should be able to express his/her knowledge in a clear. simple manner.Interview Question: What steps do you take to establish a rapport with others? Interview Answer Guide: Job seeker should have the ability to see things from another person's perspective.

Interview Question: Give me an example of a time when you had to put your point across in a meeting to which most of the people were reluctant to hear. . have a strong character. Interview Answer Guide: Job seeker should show the ability to convince others by making valid points. is not afraid to speak his/her mind to defend the interest of the company and/or his/her own interests.that they have the ability to explain technical matters to nontechnical people.

she would have to be able to use correct English. In order to be considered clear. she would be unable to simply fill out a resume. She will never be able to become gainfully employed unless she learns how to use correct grammar. clean.The Importance Of Effective Communication skills In A Job Interview The importance of effective communication and writing skills are very important in our daily lives. "People will judge us by how well we speak. If she used poor conversational English. a business letter needs to be easily understood by it's recipient. Effective business communications need to use what is commonly called the four C's. She than proceeded to tell her class.” according to my business communication teacher. and concise." People also judge you by how well you write. she would . During her job interview. The three most important ones are: Clear. If her daughter never learned correct grammar. and become gainfully employable. "that mother is seriously jeopardizing her daughter's future by teaching her incorrect grammar. He cover letter would have to brief. It would have to avoid excessive words. and slang. and concise.

"Lawerence Welk. As the newsletter director for our Clubhouse I unfortunately am severely handicapped by poor computerized skills. however. Concerned parents can help edit their child's work. However. In this Internet age. and grand children. They can further their education by enrolling in adult basic education classes.never be contacted by her prospective employer. by reading aloud to their children." However. Even in Lower paying job classifications such as working in a fast food restaurant. "always hire people more talented than yourself. They classify the person as being. doing their homework for them now will affect the quality of their lives in adulthood." he was a very successful entertainer and human being because he followed the golden rule. They can assist older children with their home-work by encouraging them to read their homework assignments to them. computerized skills are necessary to help older and younger people live more happy and productive lives. there is hope for people who have poor communication skills: They can learn how to communicate effectively by visiting web-sites such as Helium. They can visit their local library. Many people find bad grammar offensive to them. They can practice oral communication skills. or as a courtesy clerk in store correct grammar is considered important. I have chosen to follow the advice of a wise and respected man." . "poorly educated. and check-out reference and research material and become better informed citizens.

Many hopeful programmers downplay the importance of communication skills. if you foster and hone your communication skills. I was working for an organization that was just beginning to realize the importance of the end user in the Systems Development process. we had just developed several far-from-stellar applications where we had neglected that important piece of the puzzle and we badly . Unfortunately. I need to follow my own advice.The man that I have appointed as my assistant studied Journalism in High school. As an example. and become more computer literate. However. Our Clubhouse manager uses our newsletter in the reports he files to his superior. The result is we have a high quality newsletter. and he has excellent computer skills. Communication skills -. but also requires good communication skills. let me talk about 'Bob'.Don't overlook them Success in the Computer field is not just a matter of having solid programming or analysis skills. but I can assure you that even if you are not the world's greatest programmer. there's a good job waiting for you somewhere. both verbal and written.

Other candidates possessed stronger programming skills.needed to turn our department's reputation around. Bob would repeat the question before answering. something that came through very clearly in the interview was that Bob had strong communications skills. At times. We had allocated about a half. Despite the fact that Bob had not taken any written notes during the interview. and do so in a nonthreatening manner. And he frequently sought the opportunity to pose questions of us. we received a letter from Bob thanking us for the opportunity to interview with the company. However. A group of us eventually interviewed Bob. just to clarify that he was answering the question he had been asked. and although his resume included work with C and UNIX. What we really needed was someone who could sit down with a user. his eyes were attentive and focused on the questioner and he answered each and every question thoughtfully and completely. determine and gather his or her requirements.hour for Bob's interview and we wound up talking to him for over an hour. Whenever Bob was asked a question. he amazed us by remembering minute details of the hour-long interview (including everyone's name). it was obvious during the interview that Bob's strengths were not in those areas. and we had a large number of applicants. A couple of days after the interview. Our decision to hire Bob was not a unanimous one. but in the end . we had an opening for a programmer. At the time.

determining user requirements. really listening. He told me he worked each and every day on this by making eye contact. he would need to concentrate on his communication skills. he spent most of his time performing analysis. Bob was able to speak with every member of our end user community as if the two of them had been great friends their entire lives.what got Bob the job was his ability to communicate better than the oter candidates. Bob wound up doing very little programming. clarifying their statements or questions. Bob's strengths and weaknesses became very obvious in the first few weeks of his employment. . and in thoughtful answers and replies. But something he never needed help with was evident from the first time he sat down with an end user. concentrating on what others said. His C and UNIX skills were weak but he did become better in those areas. and in end user training and presentations to management. Shortly after we hired Bob. He told me that he realized very quickly in his career that if he were going to make it in IT. I asked him what his secret was. listening. And he told me he practiced writing achdayeach day as well. to people. Were those great communication skills something he had been born with? Bob's answer didn't surprise me.

Four years later. those great communication skills were rewarded when Bob was promoted to Vice President of IT for our company. ASSIGNMENT ON NEED OF COMMUNICATION SKILLS IN AN EMPLOYMENT INTERVIEW Submitted To: Mrs. You need look no further than Bob for proof of the importance of good communication skills in your IT career. Randeep Kaur Submitted By : Anshaj Chadha .

Some Communication Skills—Interview Questions 8. Four Tips To Be Considered When Interviewing 6. Developing Good Interpersonal Skills 5. Interview Behavior: Communication Skills For Job 7. Mechanical Engg.E. C08102 INDEX 1. Interview Skills 3.B. Communication Skills 2. Developing Style That Fits With The Recruiter 4. Communication Skills—Don’t Overlook Them . First Semester Roll No. The Importance Of Effective Communication Skills In A Job Interview 9.

suite101.h tm hptt://humanresources.about.edu/consumer/jsp/division/generic.Bibliography http://jobsearch.com/od/interpersonalcommunication/ a/com_questions.cfm/how_to_enhance_interviewskills Articles by Deborah S.htm hptt://www.com/od/cvsamples/a/cvformat.top-resume-tips.htm http://jobsearch.about.communicationskillworld.about.com/ article.chop.com www.com www.jsp http://job-interviewskills. Hildebrand and Roxanne Dubarry .com/od/sampleresumes/a/resumeformat.

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