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Shahlaa Gladyng Brockley London SE4 1DZ Mobile: 07951911975 E-mail: littlesweetart@hotmail.


Personal Profile I consider myself to be friendly, bubbly, responsible, and a self motivated, enthusiastic person. I enjoy hard work, overcoming challenges and I am a quick learner which encourages me to learn. I am an opportunist, always looking for opportunities to enhance and perfect my skills. Work History October 2010 present Indigo, O2 Greenwich Bar Staff Responsibilities: serving beverages, serving customers, cashing up and general housekeeping. October 2010 December 2010 Lipsy, Westfield Centre Sales Assistant Responsibilities: Opening and closing the store, till operation, visual merchandising, gift-wrapping, and customer service, product knowledge, security of products, personal styling, stock control including replenishment. July 2010 September 2010 St John Ambulance, Cardiff Charity Fundraiser Responsibilities: Ensuring the residents of Cardiff were aware of what St John s Ambulance is doing within their community, fundraising for St Johns Ambulance, talking to residents of the community. August 2009 - September 2009 Lewisham College, Lewisham Welcome Team Responsibilities: Resolving student queries, course guidance, marketing, welcoming new and returning students, tour guide, student inductions, enrolling students, and auditioning and interviewing students for the drama department November 2008 January 2009 Lush, the Glades Christmas temporary Sales assistant Responsibilities: Opening and closing the store, till operation, visual merchandising, visual demonstrations and personalising of products for gift-wrapping, customer service, product knowledge, general housekeeping, maintaining security of products, stock management, and stock control including replenishment and rotation. September 2006 November 2008 The Albany, Deptford Shout Out Team Member Responsibilities: Advertising and marketing shows and productions linked to The Albany. Attending meetings and minute taking. July 2007- August 2008 Dorothy Perkins, The Glades Supervisor Responsibilities: Cashing up, till operation, store opening, store closing, floor management, fitting room management, general housekeeping, visual merchandising, point of sale packing, maintaining security of products, customer service, stock management and stock control including replenishment and rotation.

December 2007- June 2008 Jazzmines Nightclub, Bromley Bar Staff Responsibilities: Bar management, opening and closing nightclub, serving customers, clearing tables and general housekeeping. November 2007 January 2008 The Body shop, Riverside centre Christmas Temporary Sales Assistant Responsibilities: Opening and closing the store, till operation, visual merchandising, customer service, product knowledge, visual demonstrations of products, general housekeeping, maintaining security of products, stock management, stock control including replenishment and rotation. Education September 2009 Present Brunel University, Uxbridge BA Joint Hons in Drama, Film and Television: received TBC September 2007 - June 2009 Lewisham College, Lewisham BTEC National Diploma in Performing Arts: received a triple Distinction. September 2006 May 2007, Lewisham College, Lewisham Retail Apprenticeship: NVQ2 in Retail Skills Included a six months work placement, which I undertook with The Body Shop, Lewisham Branch. The course covered merchandising, handling goods, employment rights and responsibilities, risk awareness, selling, product knowledge, storage, display and health and safety This gained me my theoretical practice, and I then went onto do a six month placement in Body Shop to pass the course. September 2000 May 2005 Sydenham Girls, Sydenham GCSE 6 A-C Grades including Mathematics, Double English, Citizenship, Religious Education, Media Studies. Key skills Application of number Communication Teamwork Problem solving Hobbies I study drama; in my spare time I attend and take part in acting classes and theatre performances. I am a Millennium Volunteer and hold an award for 200 hours. I have a passion for retail both as a consumer and from the point of view of the retailer. I am conscientious about latest trends in relation to fashion, policies, and procedures. Other Relevant Information I strive and aim for the best and always give 100% in anything I put my mind to. I want to work for a company that respect their staff as well as their customers. I am committed to the provision of first rate customer service and I therefore will be an asset to any business. References Mr Steven Carney, ES Team, Lewisham College, Lewisham, SE4 1UT 0208-692-0353 More references available on request.