sapnote_0000944221 | Portable Document Format | Hypertext Transfer Protocol

SAP Note 944221 Troubleshooting if problems occur in forms processing

Note Language: English Version: 23 Validity:
Valid Since 08.06.2011

The displayed SAP Note is not up to date in the selected language /

Summary
Symptom
You want to activate or output a PDF form and receive an error message. You cannot print or display forms in the preview or generate or edit interactive forms, or these processes are defective.

Other terms
SAP Interactive Forms by Adobe, Adobe document services (ADS), Adobe LiveCycle Designer, Forms Processing

Reason and Prerequisites
Causes Possible causes are that the configuration of Adobe document services is incorrect, there are errors in the form or the printer configuration is incorrect. Prerequisites For the printing or the print preview of PDF-based forms, you require a PCL-Postscript printer or a ZPL printer and you must use a relevant device type (for example, POST2, HPLJ4, HP9500, PDF1, AZPL203, AZPL300). For more information, see SAP Note 685571 and under "Printing PDF-Based Forms" in the SAP Print Handbook (BC-CCM-PRN). See SAP Help Portal under: http://help.sap.com/saphelp_nw70/helpdata/de/25/6fa8fd27837846990a7a6813b06 f80/frameset.htm If you want to use a printer with the device type SAPWIN/SWIN, read SAP Note 1444342. To generate interactive forms, you require a credential, which you must register as described in the Adobe Configuration Guide.

Solution
In order to find the cause of the error, proceed as follows (depending on the scenario that you use): Note that you require administration authorization for some steps. Contents

I ABAP:
1. 2. 3. 4. 5. 6. 7. Test program FP_TEST_00 Test program FP_PDF_TEST_00, RFC connection to ADS Testing the user and password Test destination service Interactive forms: Test program FP_TEST_IA_01 (credential test) Generated PDF with additional information Activating ADS trace on the J2EE Engine

30.03.2012

Page 1 of

13

the ADS configuration is correct. Test program FP_TEST_00 Test program FP_PDF_TEST_00. the configuration of ADS is incorrect. RFC connection to ADS Testing the user and password Test destination service Interactive forms: Test program FP_TEST_IA_01 (credential test) Generated PDF with additional information Activating ADS trace on the J2EE Engine II Web Dynpro for Java 1.sap. 2. Testing the user and password Check whether the credential is installed and configured.2012 . RFC connection to ADS . proceed with point 5. If the system displays the version number of ADS. 2.sap.02: http://help.03.1 and higher: http://help.com/saphelp_nw70/helpdata/en/43/f31e3082221595e10000000a155 3f7/frameset. Generated PDF with additional information Activating ADS trace on the J2EE Engine I ABAP: The following test steps are aso described on SAP Help Portal in the chapter "Configuration Check for PDF-Based Forms in ABAP" of the Adobe Document Services Configuration Guide: SAP NetWeaver 7.htm 1. Use transaction SA38 to execute the program This enables you to check the - FP_PDF_TEST_00. 3. If the FP_TEST_00 form is displayed in the print preview. 5. 7. -> Carry out the additional tests from point 2 onwards.com/saphelp_nw73/helpdata/en/4b/94e945ea576e82e10000000a421 937/frameset. 4. - If the system displays an error message instead of a form. 3. 6. 7. 4. -> If you use scenarios with an interactive PDF. Use transaction SA38 to execute the program - FP_TEST_00.0. 7. Otherwise. the Page 2 of 13 30. 2.htm SAP NetWeaver 7.01.SAP Note 944221 Troubleshooting if problems occur in forms processing II Web Dynpro for ABAP 1. proceed with the test under point 6.

Note the following: These instructions can be found in the documentation for the Adobe Configuration Guide in the chapter "Checking the User and Password". You receive one of the following error messages: 2. If the system displays an error message stating that there is no valid HTTP connection. the entries for user and password in the RFC connection do not match the entries in user management.2012 Page 3 of 13 . service number and path prefix in the RFC connection (transaction SM59). contact your system administrator and ask them to carry out the test. -> Proceed to point 4.SAP Note 944221 Troubleshooting if problems occur in forms processing configuration of the RFC connection is correct. you should check whether the J2EE Engine is started correctly.4 The system does not respond. Read SAP Note 1587941 also. If you do not know this information. Continue with point 3. 30. If all of these entries are correct and the problem still persists.2.1.03. -> Follow the instrcutions in SAP Notes 783185 and 1587941. 2. you must know the user and password for ADS. 3. 2. Check the user and password of ADS Prerequisite: To perform this test. If the system displays dialog fields for user and password instead of the version number. -> Contact your system administrator and ask them to correct or create the RFC connection (transaction SM59). then there is no RFC connection to ADS. 2.3.101" "ERROR MESSAGE : SOAP Runtime Exception: CSoapExceptionTransport : HTTP send returned with status code" or "ERROR MESSAGE : SOAP Runtime Exception: CSoapExceptionTransport : HTTP receive failed with exception communication_failure" -> Contact your system administrator and ask them to check or correct the details for target device. The system displays a "SYSTEM ERROR" with the following text: "ERROR CODE : 100. -> Check the user and the password.

the configuration of the user and password is correct.10.1 and higher. 6.11 and higher. Check the settings for the destination service To use the destination service on AS Java. In your Web browser. the configuration of ADS is incorrect. As of SAP NetWeaver 7. you filter according to the service "com.adobe/AdobeDocumentServices_com.01. Choose "Send". 7.until the system displays the dialog box for the user and password.no further parameter entries are required . which you call with http://<server>:<port>/wsnavigator.0.02 . Result of the test for user and password: If the system displays the version number of ADS. As of NetWeaver 7.adobe_AdobeDocumentServicesVi" and execute the operation rpData similar to as described above. enter "Provider System" and "Local AS Java" as the search type to search for the service interface. -> Contact your system administrator and ask them to correct the configuration for the user and password. -> Proceed to the next point (4).SAP Note 944221 Troubleshooting if problems occur in forms processing For SAP NetWeaver 7. and submit continues to be displayed). 5.03. enter the following URL: http://<server>:<port>/AdobeDocumentServices/Config <server>:<port> are the name and port of the J2EE Engine on which the Adobe Document Services run. Choose "Continue" . Choose rpdata(test. the test occurs via the Web Service Navigator.) 4.2012 Page 4 of 13 . No further parameter entries are required. Caution: You require the user and password for the WS Navigator. In Netweaver 7. 2. 4. settings are required on AS 30. If the system does not display a version number (the page in the Web browser does not change. Enter "ADSUser" for the user and enter the relevant password. proceed as follows: 1. Choose "Test". 3. Choose "AdobeDocumentServicesVi" from the list of service interfaces. The Web page of the Web service Adobe Document Services is displayed. 7.. Choose "Submit". Then enter "ADSUser" and the relevant password.

FP_CHECK_DESTINATION_SERVICE 2. You can find out how to determine this runtime information under point 6. you require the ADS runtime information (trace files) for further troubleshooting. FP_CHECK_HTTP_DATA_TRANSFER (this program only if you bundle your forms). The system processes the test form. If the system issues an error message. this test contains several steps.4.2 Check whether the following ICF services are active (transaction SICF): /default_host/sap/bc/fp /default_host/sap/bc/fpads 30. proceed with point 5. execute the following tests 4. If the system displays the same message (file size of generated PDF) as it does in a). Create a customer message under the component BC-SRV-FP. Therefore. using the destination service. b) Now select the option "With Destination Service" and execute the program again. -> If an error message is issued when you execute FP_CHECK_HTTP_DATA_TRANSFER.03.SAP Note 944221 Troubleshooting if problems occur in forms processing ABAP and AS Java. the configuration of the destination service is correct.1 In your ABAP system (transaction SA38). Caution: If the system issues an error message here. The system saves the runtime information locally on your front-end PC. execute the following programs in succession: 1. proceed with point 6. After you have made the settings. 4. a) First of all. describe the problem. -> If you use scenarios with an interactive PDF. read SAP Note 1587941.2012 Page 5 of 13 . -> If an error message is issued when you execute FP_CHECK_DESTINATION_SERVICE. and attach the trace file with the runtime information to the message. the configuration of the destination service is incorrect.2 to 4. execute the program without selecting the option "With Destination Service". The system processes a test form in the background and displays the size of the generated PDF. 4. For print forms. call the program again. It does not use the destination service in the process.

2012 Page 6 of 13 .xdp <server> is the AS ABAP. the system issues the message: "HTTP GET response code 200 Content Type/xml. enter ADS_AGENT and the relevant password. Note: You requre the ICF service fpads as of NW7. a configuration error occurred. a) Enter the following URL in your Web browser: http://<server>:<port>/sap/bc/fp/form/layout/fp_test_00. If the settings are correct. 4. (you can determine this information using transaction SICF).3 Check the settings for the ICF service "fp".) c) Choose 'Save and Test' d) The system calls the ABAP system that stores the form templates. the browser displays the layout information of the FP_TEST_00 form in XML format." -> If you use scenarios with an interactive PDF.03. b) In the dialog box for the user.SAP Note 944221 Troubleshooting if problems occur in forms processing If this service is not active. 4. proceed with 30. activate it. and if the user has the required authorizations and roles (SAP_BC_FP_ICF or SAP_BC_FPADS_ICF). Check the settings for the destination service on AS Java (J2EE Engine) a) Call Visual Administrator and navigate to Services -> Destinations (You can also find detailed instructions in the Adobe Document Services Configuration Guide in the chapter "Creating or Changing the Destination Service".) b) Extend the setting in field to: URL under Connection Settings http://<server>:<port>/sap/bc/fp/form/layout/fp_test_00. -> Proceed with point 4. If the browser displays an error message instead of the aforementioned XML file. If the ICF service settings are correct.0 Support Package Stack 12 for bundling forms in distributed systems. Note the following: Make sure that the relevant traffic lights for the status of the the profile comparison are green.4.4. -> Check whether the user ADS_AGENT exists on the AS ABAP. <port> is the HTTP port of the AS ABAP.xdp (The <server> and <port> that are already available refer to the AS ABAP.

adobe. Information about the PDF with additional information is available in the problem analysis guide (PAG) for SAP NetWeaver (TM) at: http://help.com/saphelp_nw70/helpdata/en/71/7ffb3f6c78ee28e 10000000a1550b0/frameset. for example.ProcessingException: com. e) 5.03. If you only use print scenarios. proceed with point 6. ADS: com. -> Proceed with point 6. You must perform this step only if you use interactive scenarios. For print forms.htm ->Usage Type Application Server Java -> Problem Analysis Scenario for Adobe Document Services -> Adobe Rendering Error 30.htm SAP NetWeaver 7.htm 6. If the system displays the form. Check whether the credential is configured. proceed with point 6.adobe.2012 Page 7 of 13 . the ReaderRights credential is installed and configured. which enable you to analyze the problem in detail. Do not forget to change the URL back to http://<server>:<port>. the configuration of the destination service is incorrect.SAP Note 944221 Troubleshooting if problems occur in forms processing point 5.sap. Use transaction SA38 to execute the program - FP_TEST_IA_01.sap. You receive a PDF with attachments.com/saphelp_nwpi711/helpdata/en/56/f2c94a069f44a785b85 748e11f82a0/frameset. See Note 736902 and the Adobe Configuration Guide at: SAP NetWeaver 7.sap. Generated PDF with additional information Call your form and save the generated PDF with additional information locally.com/saphelp_nw70/helpdata/en/56/f2c94a069f44a785b85748 e11f82a0/frameset. If the system issues an error message. - If you receive an error message.Processin(200101) -> Check whether you have installed and registered a credential.0 http://help.1 and higher http://help. -> Contact your system administrator and ask them to correct the settings for the destination service.

Set the indicator "PDF with Additional Information" and specify a file name if a PDF display or preview is not possible in your application. choose the option "Very Detailed Trace" for "Trace Level" under "Runtime Information". FPSAVEERRORPDF = X The system generates a PDF that contains additional information. Choose the tab page 'Parameters'. Setting using user settings You can also use the user settings to activate the function "PDF with Additional Information".sap. 2. With this option.SAP Note 944221 Troubleshooting if problems occur in forms processing The following information about the procedure when setting this function can also be found in the documentation on SAP Interactive Forms by Adobe on the Help Portal under: http://help. the generated PDF with additional information is then saved locally to your front-end PC. In the dialog box. FPTRACEFILE = <directory>\<file name> File for the local saving of runtime information This specification is optional. 4. This file is useful for subsequent troubleshooting.sap.2012 Page 8 of 13 .htm (English) You have the following options: Setting using transaction SFP 1. Proceed as follows: 1.03. Enter a file name under which the runtime information is to be saved locally as a trace file on your front-end PC. 2. Call the Form Builder (transaction SFP).com/saphelp_nw70/helpdata/de/f7/a04aee0cb94978a 011401311efe603/frameset. 30. 3. Note that you require the relevant authorization for the user maintenance of other users.com/saphelp_nw70/helpdata/en/f7/a04aee0cb94978a 011401311efe603/frameset.htm (German) http://help. Call transaction SU3 ('Maintain User Profile') or SU01 ('User Maintenance'). and enter the required parameters and values: FPTRACELEVEL = 04 Setting the trace to the value required for the local saving of runtime information and for the generation of the PDF that contains additional information. Choose "Utilities -> Settings". 5.

If the 30. this is not supported for Web Dynpro ABAP. you will find detailed information in SAP Note 999998. and therefore. The displayed PDF now contains the additional information that can be used for further troubleshooting. RFC connection to ADS Test user and password Test destination service (only FP_CHECK_DESTINATION_SERVICE) Interactive forms: Test program FP_TEST_IA_01. we recommend that you activate the ADS trace on the J2EE Engine. To determine whether the ADS configuration is correct. You must reset these settings after troubleshooting is completed. You can find out how to activate the ADS trace in SAP Note 846610. 7. Test program FP_TEST_00 Test program FP_PDF_TEST_00. Reproduce the problem. which are integrated in Web Dynpro for ABAP. call your application for creating forms. Create a customer message under the component BC-SRV-FP with an exact description of the problem and attach the trace files to the message.2012 Page 9 of 13 .SAP Note 944221 Troubleshooting if problems occur in forms processing FPERRORPDFFILE = <directory>\<file name> File for locally saving the PDF that contains additional information Caution: Local saving is possible only for applications that have a GUI connection. execute steps 1 to 5 that are described under I ABAP: 1. 3. Activating ADS trace on the J2EE Engine If you cannot determine the cause of the problem with the aforementioned steps or cannot create a PDF with additional information. 4. All actions relating to the Adobe Document Services are then logged on the J2EE Engine. If you cannot generate a PDF. 5. save the trace files and attach them to your problem message as described above. After you have made these settings.03. Save the displayed PDF. 3. Attach these files (PDF with attachment) to a message under the component BC-SRV-FP with a precise description of the problem. credential test 6. II Web Dynpro for ABAP To analyze problems with interactive forms. These values then have a fixed assignment to the user. Generated PDF with additional information Call your form in the Web Dynpro application and save the PDF with additional information that is generated by Adobe Reader. 2.

Setting using user settings You can only use the user settings to activate the function "PDF with Additional Information". The assignment of the value to the user is now fixed.sap. Proceed as follows: 1. Choose the 'Parameters' tab page and enter the required parameter and value: FPTRACELEVEL = 04 Sets the trace to the necessary value for generating the PDF with additional information. 5.2012 Page 10 of 13 .htm -> Adobe Document Services Configuration Guide -> Configuring the Web Service -> Securing Access to the Web Service ->Configuration Check -> Configuration Check for Interactive Forms in Web Dynpro for Java 30.com/saphelp_nw70/helpdata/en/37/504b8cbc2848a494fac fdc09a359b1/frameset. Call transaction SU3 ('Maintain User Profile') or SU01 ('User Maintenance').03. which enable you to analyze the problem in detail. II Web Dynpro for Java 1. Check the user and password of ADS Test user and The procedure is the same as in chapter I ABAP "3. Note that you require the relevant authorization for the user maintenance of other users. Reset these values after troubleshooting is completed. including a precise description of the problem. You receive a PDF with attachments. 4. Exit the Web Dynpro application and logon again so that the user parameter configured previously takes affect. 2. password". Logon to the corresponding ABAP system. 3. use the F8 key to display it. 7.SAP Note 944221 Troubleshooting if problems occur in forms processing toolbar does not contain the save icon. This information can also be found in the Adobe Document Services Configuration Guide in the Help Portal under: http://help. -> Attach these files (PDF with attachment) to a message with the component BC-SRV-FP. Activating ADS trace on the J2EE Engine See descrption under I ABAP and SAP Note 846610.

including a precise description of the problem.htm 3. Attach these files to a message with the component BC-WD-JAV.1 and higher http://help. Call your form and save the trace files locally. If this is not the case. however. Call your form and save the generated PDF with additional information locally.0 Support Package 06. follow the instructions that are contained in Notes 742674 and 846712.03.0 Support Package 06/07/08 o Extend your application URL with the "sap-wd-adsTrace=4" addition. Check whether you have installed and registered a credential. SAP NetWeaver 7. o 30.0. Set the Trace Level for Web Dynpro to 'ALL'. See Note 736902 and the Adobe Configuration Guide at: SAP NetWeaver 7. Generated PDF with additional information As of SAP NetWeaver 7.sap.htm SAP NetWeaver 7. including a precise description of the problem. Reset the Web Dynpro Trace level.2012 Page 11 of 13 . This PDF with attachments is required later for detailed error analysis.SAP Note 944221 Troubleshooting if problems occur in forms processing 2. the system does not display any PDFs with additional information. SAP NetWeaver 7.com/saphelp_nwpi711/helpdata/en/56/f2c94a069f44a785b85 748e11f82a0/frameset. the trace files contain the notes that you require regarding the cause of the problem.0 http://help.com/saphelp_nw70/helpdata/en/56/f2c94a069f44a785b85748 e11f82a0/frameset. Attach these trace files to a message with the component BC-WD-JAV.0 Support Package 09 and higher o Set the Trace Level for Web Dynpro to 'ALL'. The procedure depends on the Support Package level of SAP NetWeaver 7. you can generate a PDF with attachments that enable detailed troubleshooting.sap. Check whether the credential is configured. These are required later for detailed error analysis. o o SAP NetWeaver '04 o In these versions. You can find detailed information about setting the Trace Level in Note 742674. Note that there will then only be a display if the system can create a PDF. You can find detailed information about setting the Trace Level in Note 742674.

SAP Note 944221 Troubleshooting if problems occur in forms processing o Reset the Web Dynpro Trace level. Activating ADS trace on the J2EE Engine See descrption under I ABAP and SAP Note 846610.sap. Information about the PDF with additional information is available in the SAP NetWeaver Problem Analysis Guide (PAG) at: http://help." Device type-independent printing of ADS forms Maintaining backward compatibility with Designer Composite SAP Note : HCM Authorizations Documentation Composite SAP Note : HCM Forms Documentation 30.03. Header Data Release Status: Released on: Master Language: Priority: Category: Primary Component: Secondary Components: BC-WD-JAV Web Dynpro Java Released for Customer 14.03.com/saphelp_nw70/helpdata/en/71/7ffb3f6c78ee28e 10000000a1550b0/frameset.htm ->Usage Type Application Server Java -> Problem Analysis Scenario for Adobe Document Services -> Adobe Rendering Error 4.2012 Page 12 of 13 ..2012 14:43:40 German Recommendations/additional info Help for error analysis BC-SRV-FP Forms Processing The Note is release-independent Related Notes Number 1587941 1444342 1317925 1261193 1258649 Short Text ADS does not respond or error "CSoapExceptionTransport.

03.ProcessingError: File not found on: URL location: Adobe Document Services: Configuration Guide (SAP NW 7.adobe.0) Analysis when Adobe Forms does not show values How to activate ADS trace Switch on traces for Web Dynpro session management in NW04 ISR/Adobe/Web Dynpro Java: Support for troubleshooting Required information for web dynpro problem reporting Adobe Credentials Printing PDF-based forms 30.Pk.4 SP Stack 01(11/2008) .Release Info.SAP Note 944221 Troubleshooting if problems occur in forms processing Number 1156407 1128476 1097565 1069027 1052659 1022238 1007116 1004321 959462 934378 915399 894009 846712 846610 842878 836174 742674 736902 685571 Short Text SAP ERP Enhan.2012 Page 13 of 13 .10 and higher Reporting issues on Interactive Form in Web Dynpro for Java Exception in method rpData from WebServiceNavigator Requirements for customer messages concerning export to PDF Form FP_TEST_42 for simple test of several fonts Form output in incorrect language ADS error: Incorrect content type found 'text/html' ISR/Adobe/Web Dynpro Java: Configuration problems SIBUIN: Broken layout in ERP2004 Unicode environment com. Note How to activate ADS trace in NW7.

Sign up to vote on this title
UsefulNot useful