Table of Contents 1. Introduction ............................................................................................................... 1.1. Overview of This New System .............................................................................

..... 1.2. Purpose of this Document ........................................................................................ 1.3. Objectives of System Test ...................................................................................... 1.4. Software Quality Assurance Involvement .................................................................... 2. Scope and Objectives .................................................................................................. 2.1. Scope of Test Approach - System Functions .............................................................. 2.1.1. Inclusions ........................................................................................................ 2.1.2. Exclusions ....................................................................................................... 2.2. Testing Scope ......................................................................................................... 2.2.1. Functional Testing ............................................................................................ 2.2.2. Interface Testing .............................................................................................. 2.2.3. Acceptance Testing ......................................................................................... 2.2.4. Final Acceptance Testing ................................................................................ 2.3. Testing Process ..................................................................................................... 2.4. System Test Entrance/Exit Criteria.......................................................................... 2.4.1. Entrance Criteria ............................................................................................. 2.4.2. Exit Criteria ..................................................................................................... 3. Test Phases and Cycles ............................................................................................. 3.1. Project Integration Test ......................................................................................... 3.2. Operations Acceptance Test.................................................................................. 4. System Test Schedule ................................................................................................ 5. Resources ................................................................................................................... 5.1. Human ................................................................................................................... 5.2. Hardware .............................................................................................................. 5.2.1. Hardware components required ........................................................................ 5.3. Software ................................................................................................................ 5.3.1. Test Host environments .................................................................................... 5.3.2. Test Branch Software ...................................................................................... 5.3.3. Error Measurement System .............................................................................. 6. Roles and Responsibilities ......................................................................................... 6.1. Management Team ................................................................................................ 6.2. Testing Team ......................................................................................................... 6.3. Business Team ....................................................................................................... 6.4. Testing Support Team ............................................................................................ 6.5. External Support Team ..........................................................................................

Page 4 4 4 4 4 5 5 5 5 6 6 7 7 7 7 8 8 8 9 9 10 11 12 12 12 13 13 13 13 13 14 14 14 14 14 14

7. Error Management/Configuration Management ........................................................... 15

8. Reviewing & Status Reporting .................................................................................. 8.1. Status Reporting .................................................................................................... 8.2. Formal Review Process.......................................................................................... 8.2.1. Review Points .................................................................................................. 9. Issues/Risks/Assumptions .......................................................................................... 10. Signoff ........................................................................................................................ 11. Appendices ................................................................................................................ 12. Control Documentation .............................................................................................

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1. INTRODUCTION 1.1. Overview of System X To aim of this phase of the project is to implement a new X System platform that will enable:

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• • • • • •

Introduction of ABC Processing of Special Transactions No constraint on location of capture Enable capture of transactions for other processing systems New Reconciliation Process Positioning for European ECU Currency and future initiatives

This programme will result in significant changes to the current departmental and inter-office processes. The functionality will be delivered on a phased basis. Phase 1 will incorporate the following facilities :
• • • •

Replacement of the legacy System A New Reconciliation System Outsourcing system for departments in different european countries. New/Revised Audit Trail & Query Facilities [Detailed inclusions are listed later in this document]

1.2. Purpose of this Document This document is to serve as the Draft Test Approach for the Business Systems Development Project. Preparation for this test consists of three major stages:•

The Test Approach sets the scope of system testing, the overall strategy to be adopted, the activities to be completed, the general resources required and the methods and processes to be used to test the release. It also details the activities, dependencies and effort required to conduct the System Test. Test Planning details the activities, dependencies and effort required to conduct the System Test. Test Conditions/Cases documents the tests to be applied, the data to be processed, the automated testing coverage and the expected results.

1.3. Formal Reviewing There will be several formal review points before and during system test. This is a vital element in achieving a quality product. 1.3.1. Formal Review Points 1. Design Documentation 2. Testing Approach 3. Unit Test Plans 4. Unit Test Conditions & Results 5. System Test Conditions 6. System Test Progress 7. Post System Test Review 3 Only For IT People…rathiami@gmail.com

1.4. Objectives of System Test At a high level, this System Test intends to prove that :•

The functionality, delivered by the development team, is as specified by the business in the Business Design Specification Document and the Requirements Documentation. The software is of high quality; the software will replace/support the intended business functions and achieves the standards required by the company for the development of new systems. The software delivered interfaces correctly with existing systems, including Windows 98. [Detailed objectives are listed later in this document.]

1.4.1. Software Quality Assurance involvement

The above V Model shows the optimum testing process, where test preparation commences as soon as the Requirements Catalogue is produced. System Test planning commenced at an early stage, and for this reason, the System test will benefit from Quality initiatives throughout the project lifecycle. The responsibility for testing between the Project & Software Qualtiy Assurance (S.Q.A.) is as follows:
• • • •

Unit Test is the responsibility of the Development Team System Testing is the responsibility of SQA User Acceptance Testing is the Responsibility of the User Representatives Team Technology Compliance Testing is the responsibility of the Systems Installation & Support Group.

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2.1. Scope of Test Approach - System Functions 2.1.1. INCLUSIONS The contents of this release are as follows :Phase 1 Deliverables
o o o o o o o o o

New & revised Transaction Processing with automated support New Customer Query Processes and systems Revised Inter-Office Audit process Relocate Exceptions to Head Office New centralised Agency Management system Revised Query Management process Revised Retrievals process New International Reconciliation process New Account Reconciliation process

2.1.2. EXCLUSIONS When the scope of each Phase has been agreed and signed off, no further inclusions will be considered for inclusion in this release, except: (1) Where there is the express permission and agreement of the Business Analyst and the System Test Controller; (2) Where the changes/inclusions will not require significant effort on behalf of the test team (i.e. requiring extra preparation - new test conditions etc.) and will not adversely affect the test schedule. [See Section 9.1.] 2.1.3. SPECIFIC EXCLUSIONS
• • • • • •

Cash management is not included in this phase Sign On/Sign Off functions are excluded - this will be addressed by existing processes The existing Special Order facility will not be replaced Foreign Currency Transactions International Data Exchanges Accounting or reporting of Euro transactions

Reference & Source Documentation: 1. Business Processes Design Document - Document Ref: BPD-1011 2. Transaction Requirements for Phase 1 - Document Ref: TR_PHASE1-4032 3. Project Issues & Risks Database - T:\Data\Project\PROJECT.MDB 4. The System Development Standards - Document Ref: DEVSTD-1098-2 5. System Development Lifecycle - Document Ref: SDLC-301 2.2. Testing Process

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The diagram above outlines the Test Process approach that will be followed. a. Organise Project involves creating a System Test Plan, Schedule & Test Approach, and requesting/assigning resources. b. Design/Build System Test involves identifying Test Cycles, Test Cases, Entrance & Exit Criteria, Expected Results, etc. In general, test conditions/expected results will be identified by the Test Team in conjunction with the Project Business Analyst or Business Expert. The Test Team will then identify Test Cases and the Data required. The Test conditions are derived from the Business Design and the Transaction Requirements Documents c. Design/Build Test Procedures includes setting up procedures such as Error Management systems and Status reporting, and setting up the data tables for the Automated Testing Tool. d. Build Test Environment includes requesting/building hardware, software and data set-ups. e. Execute Project Integration Test - See Section 3 - Test Phases & Cycles f. Execute Operations Acceptance Test - See Section 3 - Test Phases & Cycles g. Signoff - Signoff happens when all pre-defined exit criteria have been achieved. See Section 2.4. 2.2.1. Exclusions SQA will not deal directly with the business design regarding any design / functional issues / queries. The development team is the supplier to SQA - if design / functional issues arise they should be resolved by the development team and its suppliers. 2.3. Testing Scope Outlined below are the main test types that will be performed for this release. All system test plans and conditions will be developed from the functional specification and the requirements catalogue. 2.3.1. Functional Testing The objective of this test is to ensure that each element of the application meets the functional requirements of the business as outlined in the :

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• • •

Business Design Specification Year 2000 Development Standards Other functional documents produced during the course of the project i.e. resolution to issues/change requests/feedback.

This stage will also include Validation Testing - which is intensive testing of the new Front end fields and screens. Windows GUI Standards; valid, invalid and limit data input; screen & field look and appearance, and overall consistency with the rest of the application. The third stage includes Specific Functional testing - these are low-level tests which aim to test the individual processes and data flows. 2.3.2. Integration Testing This test proves that all areas of the system interface with each other correctly and that there are no gaps in the data flow. Final Integration Test proves that system works as integrated unit when all the fixes are complete. 2.3.3. Business (User) Acceptance Test This test, which is planned and executed by the Business Representative(s), ensures that the system operates in the manner expected, and any supporting material such as procedures, forms etc. are accurate and suitable for the purpose intended. It is high level testing, ensuring that there are no gaps in functionality. 2.3.4. Performance Testing These tests ensure that the system provides acceptable response times (which should not exceed 4 seconds). 2.3.5. Regression Testing A Regression test will be performed after the release of each Phase to ensure that • •

There is no impact on previously released software, and to ensure that there is an increase in the functionality and stability of the software.

The regression testing will be automated using the automated testing tool. 2.3.6. Bash & Multi-User Testing Multi-user testing will attempt to prove that it is possible for an acceptable number of users to work with the system at the same time. The object of Bash testing is an ad-hoc attempt to break the system. 2.3.7. Technical Testing Technical Testing will be the responsibility of the Development Team. 2.3.8. Operations Acceptance Testing (OAT) 7 Only For IT People…rathiami@gmail.com

This phase of testing is to be performed by the Systems Installation and Support group, prior to implementing the system in a live site. The SIS team will define their own testing criteria, and carry out the tests. 2.4. System Test Entrance/Exit Criteria 2.4.1. Entrance Criteria The Entrance Criteria specified by the system test controller, should be fulfilled before System Test can commence. In the event, that any criterion has not been achieved, the System Test may commence if Business Team and Test Controller are in full agreement that the risk is manageable.
• • • • •

All developed code must be unit tested. Unit and Link Testing must be completed and signed off by development team. System Test plans must be signed off by Business Analyst and Test Controller. All human resources must be assigned and in place. All test hardware and environments must be in place, and free for System test use. The Acceptance Tests must be completed, with a pass rate of not less than 80%.

Acceptance Tests: 25 test cases will be performed for the acceptance tests. To achieve the acceptance criteria 20 of the 25 cases should be completed successfully - i.e. a pass rate of 80% must be achieved before the software will be accepted for System Test proper to start. This means that any errors found during acceptance testing should not prevent the completion of 80% of the acceptance test applications. Note: These tests are not intended to perform in depth testing of the software. [For details of the acceptance tests to be performed see X:\Testing\Phase_1\Testcond\Criteria.doc] Resumption Criteria In the event that system testing is suspended resumption criteria will be specified and testing will not re-commence until the software reaches these criteria. 2.4.2. Exit Criteria The Exit Criteria detailed below must be achieved before the Phase 1 software can be recommended for promotion to Operations Acceptance status. Furthermore, I recommend that there be a minimum 2 days effort Final Integration testing AFTER the final fix/change has been retested. [See section 9.3]
• • • •

All High Priority errors from System Test must be fixed and tested If any medium or low-priority errors are outstanding - the implementation risk must be signed off as acceptable by Business Analyst and Business Expert Project Integration Test must be signed off by Test Controller and Business Analyst. Business Acceptance Test must be signed off by Business Expert. Only For IT People…rathiami@gmail.com

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3. TEST PHASES AND CYCLES There will be two main stages of testing for the new application during System Test :• •

System Testing Operations Acceptance Testing

3.1. System Testing Cycles The main thrust of the approach is to intensively test the front end in the first two releases, thus raising approximately 80% of errors in this period. With the majority of these errors fixed, standard and/or frequently used actions will be tested to prove individual elements and total system processing in Release v0.3. Regression testing of outstanding errors will be performed on an ongoing basis. When all errors (which potentially impact overall processing) are fixed, an additional set of test cases are processed in Release v0.4 to ensure the system works in an integrated manner. It is intended that Release v0.4 be the final proving of the system as a single application. There should be no A or B class errors outstanding prior to the start of Release v0.4 testing. Test Cases by Release version: Testing by Phase Acceptance 1 Release v0.1 Functional 1 User Acceptance Acceptance 2 Release v0.2 Functional 2 Regression 1 Acceptance 3 Functional 3 Release v0.3 Performance 1 Bash & Multi-User Testing Regression 1 Regression 2 Integration 1 Technical 1 Release v0.4 Regression 1 Regression 2 Regression 3 Installation Test Contingency Per Bug Fix Test Only 3.1.2. Automated Testing Automated testing tools will be used in the test environment for functional and regression testing. The main focus of the automated testing will be the regression testing of the previously delivered functionality - i.e. when development version 0.2 of the software is delivered the majority of the regression testing of the functionality delivered in development version 0.1 will be automated. It is estimated that the full benefit of the automated testing will only occur when the tests have been executed three or more times. 9 Only For IT People…rathiami@gmail.com

3.2. Software Delivery During System Test the release of new versions of the software will be co-ordinated between the Development Team leader and the System Test Controller. However, unless it concerns a fix to a very serious error, new versions should only be released when a agreed targets have been reached (i.e. the next version contains fixes to X or more numbers of bugs). Release Schedule: Functionality to v0.1 v0.2 v0.3 v0.4 v1.0 be Delivered * 1st May 17th May 31st May 18th June 29th June 1. Function A 2. Process B No New Bug Fix 3. Euro Reqs' Functionality contingency 4. Y2K Reqs. to be release 5. Inter Office Trans delivered only. 6. International Trans. in this 7. Other. release. * (per functional spec, by priority) Notes: It is intended that 80% of the functionality will have been tested in full prior to the Phase 3 Release. All the functionality must be present in the Phase 3 Release. No previously undelivered functionality will be accepted for testing after Phase 3. 3.3. Formal Reviewing There will be several formal review points before and during system test, including the review of this document. This is a vital element in achieving a quality product. 3.3.1. Formal Review Points

1. Design Documentation - Requirements Specification & Functional Specification 2. System Test Plan 10 Only For IT People…rathiami@gmail.com

3. Unit Test Plans & Test Conditions 4. Unit Test Results 5. System Test Conditions 6. System Test Progress/Results 7. Post System Test Review 8. Integration Test Results 9. Pilot Implementation Review 10. Project Review The diagram above outlines the Test Approach. Boxes 1 - 6 show the major review stages prior to Test execution. Boxes 7 - 10 show the phases planned for & after test execution. While the above diagram concentrates on the testing aspect of SQA's role, there is an ongoing role also, in ensuring the quality of the major deliverables throughout the lifecycle of the project. SQA's role will be to ensure that all Quality Inspections occur for all the agreed deliverables and that follow up actions and initiatives are pursued. 3.3.2. Progress/Results Monitoring
• • • • • • • •

Acceptance Test 1 Results Test Results - Release v0.1 Test Results - Release v0.2 Test Results - Release v0.3 Performance Test 1 Results Regression 1 & 2 Results Test Results - Release v0.4 Technical Test Results

5. RESOURCES 5.1. Human

Resource Type Project Mgmt/Functional Testing

Resource Title Business Analyst

No. Date Req'd Who 1 A.N. Other

Status Assigned

Test Controller Testers

1 4

1st May

A. Smith Assigned To Be Assigned

Test Support Team

Support Programmers Technical Support WAN Support CIS Support Bookkeeping Support

4 1 1 1 1

15th May 1st May 25th May 25th May 15th May

To be Assigned To be Assigned To be Assigned To be Assigned To be Assigned

Technical - External 11

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External Liaison Support Business Business Expert/ Business Representative

1

25th May

C. Jones Assigned

1

1st May

To be Assigned

5.2. Hardware One seperate, controlled system will be required for the initial phase of testing, setup as per one standard, complete office environment. In order to maintain the integrity of the test environment his network will not be accessible to anybody outside this project. The printers are also exclusively for use by the test network.

Hardware components required
• • • • • •

1 Network Controller 6 Networked PC's (See below) 1 DAP Workstation 1 Motorola 6520 1 Alpha AXP Server 1 Batch Waste Printer Only For IT People…rathiami@gmail.com

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1 HP LaserJet 4v Printer

PC Specifications The 6 PC's required for the test environment will include the following: 1 x P100, 1Gb HD, 16Mb RAM [Current Minimum Specification] 3 x P166, 1.5Gb HD, 32Mb RAM [Current Standard Specification] 1 x P333, 2.5Gb HD, 64Mb RAM [Current Maximum Specification] These specifications are the various specifications currently in use in different branches. 1 x Pentium running Windows NT is also required as the Test center for controlling and executing the automated testing. 5.3. Software Test IMS environments Test IMS region X will be required for System Testing. Additional or amended data will be populated where required. Test Environment Software System Test will be run on the following Software Versions :Custom Destop Vers.97.0.1 Windows 95 Operating System Visual Basic 5 Runtime Files MS Office 97 Novell Netware Error Measurement System This system test will use a bespoke MS Access database Error Management system. A new database will be implemented for the sole use of this project. [See Chapter x ] 6. ROLES AND RESPONSIBILITIES 6.1. Management Team Project Leader - B. Ruthlenn Ensure Phase 1 is delivered to schedule, budget & quality Ensure Exit Criteria are achieved prior to System Test Signoff Regularly review Testing progress with Test Controller. Liaise with external Groups e.g. New Systems Raise and manage issues/risks relating to project or outside Test Teams control. Review & sign off Test approach, plans and schedule. SQA Project Leader - C. Nicely Ensure Phase 1 is delivered to schedule, budget & quality Regularly review Testing progress Manage issues/risks relating to System Test Team Provide resources necessary for completing system test. 13 Only For IT People…rathiami@gmail.com

6.2. Testing Team Test Planner / Controller - D. Everyman Ensure Phase 1 is delivered to schedule, budget & quality Produce High Level and Detailed Test Conditions Produce Expected Results Report progress at regular status reporting meetings Co-ordinate review & signoff of Test Conditions Manage individual test cycles & resolve tester queries/problems. Ensure test systems outages/problems are reported immediately and followed up. Ensure Entrance criteria are achieved prior to System Test start. Ensure Exit criteria are achieved prior to System Test signoff. Testers Identify Test Data Execute Test Conditions and Markoff results Raise Software Error Reports Administer Error Measurement System 6.3. Business Team Business Analyst - E. Showman Review high level / detailed test plans for System Test Define Procedures Resolve design issues Resolve Business issues Take part in daily test Error Review Team meetings Business Representative - ?? (To be Assigned) Execute User Acceptance Testing Define Test Conditions/Expected Results for Business Acceptance Test Resolve user issues Resolve Design issues 6.4. Testing Support Team Support Programmers Take part in daily Error Review Team meetings Co-ordinate/provide support for system test. Resolve errors Re-release test software after amendments Support Systems Testers 6.5. External Support Team CIS Support Provide CIS support, if required. Resolve CIS queries, if required. IMS Support Provide System Test Support Support IMS Regions 14

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Resolve Spooling Issues (if necessary) Bookkeeping Integration & Compliance (if necessary) Resolve queries arising from remote backup Bookkeeping Support Provide Bookkeeping Technical support, if required. Resolve queries, if required. Technical Support Provide support for hardware environment Provide support for Test software Promote Software to system test environment Access Support Provide and support Test Databases 7. Error Management & Configuration Management During System Test, errors will be recorded as they are detected on Error Report forms. These forms will be input on the Error Management System each evening with status "Error Raised" or "Query Raised". The Error Review Team will meet each morning (10am, Conference Room) to review and prioritise DN's raised the previous day, and assign them or drop them as appropriate. This team will consist of the following representatives:• • • •

A. Boring - Development Team Leader B. Curie - Business Analyst C. Durine - Test Controller D. Ewards - Business Representative

Errors, which are agreed as valid, will be categorised as follows by the Error Review Team :• • •

Category A - Serious errors that prevent System test of a particular function continuing or serious data type error Category B - Serious or missing data related errors that will not prevent implementation. Category C - Minor errors that do not prevent or hinder functionality.

Category A errors should be turned around by Bug Fix Team in 48 hours (this is turn around from time raised at Error Review Team meeting to time fix is released to System Test environment). In the event of an A error that prevents System Test continuing, the turnaround should be within 4 hours. Category B errors should be turned around in 1 day; while Category C errors should be turned around in 3 days. However, the release of newer versions of the software will be co-ordinated with the Test Controller - new versions should only be released when agreed, and where there is a definite benefit (i.e. contains fixes to X or more numbers of bugs). 8. STATUS REPORTING 8.1. Status Reporting 15 Only For IT People…rathiami@gmail.com

Test preparation and Testing progress will be formally reported during a weekly Status Meeting. The attendees at this meeting are :• • •

Byron Ruthlenn - Project Manager Dion Ryan- Business Design Team Pat Smith - Development Team Leader

A status report will be prepared by the Test Controller to facilitate this meeting. This report will contain the following information :1. 2. 3. 4. 5. 6. Current Status v. Plan (Ahead/Behind/On Schedule) Progress of tasks planned for previous week Tasks planned for next week including tasks carried from previous week Error Statistics from Error Measurement system Issues/Risks AOB.

9. Issues, Risks and Assumptions 9.1. Issues/Risks 1. No further changes or inclusions will be considered for inclusion in this release except (1) where there is the express permission and agreement of the Business Analyst and the System Test Controller; (2) Where the changes/inclusions will not require significant effort on behalf of the test team and will not adversely affect the test schedule. This is a potentially serious issue, as any major changes to design will entail additional time to re-plan testing and to create or amend test conditions . Resp : Byron Ruthlenn Final list of inclusions to be Signed off. 2. The design of the software must be final, and design documentation must be complete, informative and signed off by all parties prior to System Test proper commences. Resp : D.A. Stone 3. A weakness in the 'phased delivery' approach is that the the high degree of interdependency in the code means that the smallest changes can have serious effects to areas of the application which apparently have not been changed. The assumption of the test team is that previously delivered and tested functionality will only require regression testing to verify that it 'still' works. I.e. testing will not be intended to discover new errors. Because of this I recommend that there be a minimum 2 days regression testing AFTER the final fix/change has been retested. This however, imposes a fixed time constraint on the completion of system testing which requires the agreement of the Project Leader. Resp : Byron Ruthlenn 4. Automated Testing The majority of the Regression testing will be performed using the automated test tool. However, due to the workload required to implement (and debug) the test tool fully it is likely that the return will only be maximised after the 3rd time running the regression test suite for each release. 16 Only For IT People…rathiami@gmail.com

The other major uses of the test tool are for (1) Load Testing, (2) Multi-User Testing, and (3) Repetitive data entry. Resp : Test Controller 9.2. Assumptions
• • •

• • • • • • • • • •

Software will be delivered on time. Software is of the required quality. The software will not be impacted by impending Y2K compliance changes to the external software infrastructure - i.e. any external software changes will have to be compatible with this application. All "Show-Stopper" bugs receive immediate attention from the development team. All bugs found in a version of the software will be fixed and unit tested by the development team before the next version is released. Functionality is delivered to schedule. Required resources available. All service agreements will be met. The automated test tool will function & interface correctly with the software. All documentation will be up to date and delivered to the system test team. Functional and technical specifications will be signed off by the business. All service agreements will be met. The Intranet will be fully functional prior to project commencement.

10. Formal Signoff This document must be formally approved before System Test can commence. The following people will be required to sign off :Group Signatures: Project Manager SQA Testing Team Development Team 11. APPENDICES 11.1. Purpose of Error Review Team. Ensure maximum efficiency of the development and system testing teams for the release of the new office software through close co-operation of all involved parties. This will be achieved through daily meetings whose function will be to
• • • • • •

Byron Ruthlenn Colm Jones Dion Hais Erwin Smith

Agree status of each raised Error Prioritisation of valid Error's Ensure that enough documentation is available with Error's. Agree content and timescale for software releases into System test. Ensure one agreed source of Error reporting information. Identify any issues which may affect the performance of system testing. Only For IT People…rathiami@gmail.com

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11.2. Error Review Team Meeting Agenda.

Review any actions from last meeting. Classify and prioritise each Error. Review Error's raised for Duplicates etc. Agree priority of each Error Determine adequacy of documentation associated with raised Error's. Agree release content and timescale.
• • •

• • •

Review of assigned actions from meeting. AOB

11.3. Classification of Bugs 1. An "A" bug is a either a showstopper or of such importance as to radically affect the functionality of the system i.e. : - Examples of showstoppers - If, because of a consistent crash during processing of a particular type of application, a user could not complete that type of application. - Incorrect data is passed to legacy system resulting in corruption or system crashes - Example of severally affected functionality - Calculation of repayment term/amount are incorrect - Incorrect credit agreements produced 2. Bugs would be classified as "B" where : - a less important element of functionality is affected - Example : a value is not defaulting correctly and it is necessary to input the correct value - data is affected which does not have a major impact - Example : where, for instance, some element of client capture was not propagated to the database - there is an alternative method of completing a particular process - Example : a problem might occur reading all the details of a credit - this change can be manually input. 3. "C" type bugs are mainly cosmetic bugs i.e. : - incorrect / no helptext on screens - drop down lists repeat an option 11.4. Procedure for maintenance of Error Management system. 1. The Test Controller will refer any major error/anomaly to either Devopment Team Leader or designated representative on the development team before raising a formal error record. This has several advantages :- it prevents the testers trying to proceed beyond 'showstoppers' - it puts the developer on immediate notice of the problem - it allows the developer to put on any traces that might be necessary to track down the error. 18 Only For IT People…rathiami@gmail.com

2. All bugs raised will be on the correct Error form, and contain all relevant data. 3. These errors will be logged on the day they occur with a status of 'RAISED' 4. There will be a daily 'System Test Support Group' meeting to discuss, prioritise and agree all logged errors. During this meeting some errors may be dropped, identified as duplicates, passed to programmer, etc. 5. The Error Log will be updated with the status of all errors after this meeting. e.g. with pgmr, dropped, duplicate. 6. Once errors have been fixed and 'rebundelled' for a release the paper forms must be passed to the Test Controller and he will change their status to 'Fixed to be retested' 7. Once the error has been retested and proven to be corrected the status will be changed to 'Closed' 8. Regular status reports will be produced from the Error system, for use in the Error Review Team meetings. 11.5. Overnight Processing - Checking Accounting & Audit & CIS Test Requirement Accounting When spooling complete the Summary report should be checked against : 1. Similar Legacy Transactions 2. Test Input forms Check Items Level of Testing 1. Checking at field level 2. Checking at field level

1. Legacy Txs on Report V Office Transactions on Report

2. Summary report V Applic input forms Accounting : after open/amend the amendment report should 1. Amendment be checked: report 1. For rejected open/amend instructions 2. Detail should correspond to input Applic Forms 2. Amendment report V Test input forms

1. Satisfy as to reasons for rejection

2. Checking at field level Print off Account and Customer records and check field detail Bookkeeping - Input Checking at against applic input forms/branch summary report tx's field level V Test Input forms/Amend rpt 11.7. SOFTWARE QUALITY ASSURANCE MEASURES (i) DATES. 19 Only For IT People…rathiami@gmail.com

- Start date of SQA involvement. (ii) EFFORT. - No. of SQA Man Days Test Planning - No. of SQA Man Days Reviewing Test Plans - No. of SQA Man Days Executing Tests (iii) VOLUME. - No. of Tests Identified (iv) QUALITY. - No. of Tests Passed First Time - Percentage of Tests Passed First Time - No. of Error's Raised During Regression Testing - No. of Error's Generated as a Result of Incorrect Fixes - No. of Error's Raised by Category (A/B/C) - No. of Error's Raised by Reason Code - No. of Error's Raised by High Level Business Function (v) TURNAROUND.

- Average Error Turnaround Time 12. CONTROL DOCUMENTATION

12.1. Online Error Input Form 12.2. Check-Off Control Documentation 12.3. Verification/Checkoff & Output Testing 12.4. Online Non Fixed Error Report 12.5. Errors Assigned to Development Team 12.6. SQA Lines of Communication 12.7. Error Process Paths 12.8. System Test Support 12.9. Error Status Flow -

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