Competitor Response Gartner Enterprise Asset Management Magic Quadrant, September 2009

Solutions Intelligence

Competitor Response: Gartner Enterprise Asset Management for Manufacturing Magic Quadrant Event: • Gartner has published the Gartner Enterprise Asset Management for Manufacturing Magic Quadrant. What happened: • Infor has improved its position both in its ability to execute and in its vision, which has resulted in a strong placing in the Magic Quadrant, as the highest positioned vendor in the market leaders quadrant.

Infor internal use only

Gartner believes that product rationalization must occur for Infor clients to receive maximum functionality. which was part of the Hansen product set (via acquisition). • It offers moderate pricing and is affordable for midsize manufacturers (as well as larger ones).Competitor Response: Gartner Enterprise Asset Management Magic Quadrant. Enterprise Edition and Asset Sustainability Edition) and not MP2 or the Hansen products (including Spear). • It provides evidence of the success Infor is having with its Flex program which provides a means for users to obtain the benefits of advanced functionality in an affordable and nondisruptive way. • It endorses Infor’s corporate strategy by showing how acquired applications have been supported and nurtured to take them to a market leading position. which are endorsed by Gartner in this report: global presence and support. such as the Spear product. • It offers the industry's best pricing (including support) for upgrading from other Infor maintenance products. What effect will this have on Infor This is a very positive document for Infor. • It has the ability to integrate with many ERP suite solutions. These have been identified below with suggested responses. which is driving the adoption of Infor EAM from other Infor products. it competes for resources and visibility internally. September 2009 Gartners’ text on Infor follows below: Infor The only Infor product considered in this Magic Quadrant was Infor EAM (Business Edition. large installed base. Cautions • As one of many applications in the Infor portfolio. • It has a large installed base in manufacturing and satisfactory customer references. affordability for midmarket companies and the industry’s best pricing for upgrading from other Infor applications. The greatest single contribution to the change in position this year was Infor's aggressive upgrade program. • Some functionality (such as that associated with Fleet Management) is superior in other asset care products. • It provides endorsement from a respected analyst firm of Infor’s leadership of the Enterprise Asset Management market. good customer satisfaction. Strengths • The vendor has global presence and support availability. Suggested responses to use with customers and prospects • Emphasise the strengths of Infor compared to our competitors. 2 Infor internal use only . • Gartner identifies specific cautions relating to Infor.

it is always marketed. the ex-Datastream product now has access to many more development resources than its former owner was able to devote to it. Its price is among the highest in the market.Competitor Response: Gartner Enterprise Asset Management Magic Quadrant. Oracle is not a practical candidate. o IBM Maximo . As such rationalization is not necessary to ensure that clients receive maximum functionality appropriate for their market sector. these can be used to create FUD against them in sales situations: o SAP .The product has not been integrated with other ERP solutions as a component solution and is not marketed as such. and for companies with less-complex needs. SAP EAM has not been integrated with other ERP solutions as a component solution and is not marketed as such.com/viewcontent. requires extensive implementation of other components of SAP's suite solution. SAP is not a practical candidate.asp?qv=1&docid=14732 3 Infor internal use only .Because it is now a part of IBM. contracts and negotiations may be converted to standard IBM. but that product is not the subject of this Magic Quadrant o Oracle EBusiness Suite . which has led to the challenges IBM faces with customer satisfaction regarding the overall relationship. Response Development within Infor is coordinated across product lines. for all practical purposes. Response . The Magic Quadrant also contains specific cautions relating to Infor’s main competitors. o Infor has purchased global distribution rights to this Gartner Magic Quadrant. Thus.icentera. For nonSAP customers looking for an EAM solution.SAP's EAM application. o Product rationalization must occur for Infor clients to receive maximum functionality. thousands of developers compared to a few hundred. In addition.Infor has products targeted at different market sectors and each product is developed according to the requirements of that sector. It is freely available to be distributed to clients and prospects and can be found by following the link below: https://infor. although theoretically capable of being implemented as a standalone component solution. each product benefits from a coordinated research and development program which delivers functional enhancements in a way that benefits all products. Maximo Essentials was introduced for clients with less-complex requirements at a lower price. the entry price may be too steep. September 2009 • Infor EAM competes for resources and visibility internally. There is a reduced-functionality version. Infor’s Evolve strategy means that development resources are now leveraged across multiple product lines. It offers only Oracle Database support. As part of the $2bn+ Infor organisation. For non-Oracle customers looking for an EAM solution. and some previously demonstrated flexibility may not be available. sold and implemented in conjunction with a full SAP ERP deployment.