OSS Abstract

To adapt at the new market, telecommunications service providers (carriers) need to supply a larger variety of low cost and high availability services, as well as speed in the development and delivery new value added services and control. Therefore, carriers need to implement Operation Support Systems (OSS) able to attend the customer's new needs and market opportunities quickly, but preserving the existing infrastructure of network elements and management systems. Thus, the market requires a system which is easily adaptable to carrier's conditions, employing plug and play, re-usable components and open and distributed architecture concepts to achieve scalable systems, with high performance data acquisition, routing processing, data analysis, configuration control, scheduling, control features, and performance guarantees, all of these functions operating with high availability. This paper proposes a differentiated approach to implement an OSS, based on best practices of open system architecture, in order to comply with the requests of the modern telecommunications market.

http://www.telenor.com/en/resources/images/Telek_2-09_Page_166-169_tcm2851682.pdf http://www.telenor.com/en/resources/images/Telek_2-09_Page_157-165_tcm2851681.pdf http://www.osstransformation.com/ http://www.centurylink.com/wholesale/clecs/preordering.html http://www.centurylink.com/wholesale/clecs/lsog.html http://www.centurylink.com/wholesale/forms/asr.html http://frontier.com/Print/PrintPage.aspx?pageid=451&origPath=%2FVerizonAcquisitionI nformation%2FWholesaleSystemFlow http://frontier.com/Documents/wholesale/Frontier_091802_EDI_Guidelines_Preorder.pdf http://www.frontier.com/wholesale/ContentPages.aspx?p=44 http://www.synchronoss.com/images/stories/Videos/Synch-iNow-Demo-06-2-10.swf http://www.oss-system.net/telemanagement-forum.html

. a solution that has been expanded to improve access service request (ASR). Order management is about the orders of the customers. With this approach. This also involves maintaining the customer relationship by ensuring the delivery of the product by the customer's "due date. eBonding is becoming of paramount importance as they piece together specialized capabilities in either order management or workflow. local service request (LSR) and e-trouble management capabilities and streamline send and receive e-bonding capabilities. Those CLECs are looking for solutions that can help them wring the cost out of service provisioning while preserving the quality of experience for customers. who of course want a seamless transition from one carrier to the next during M&A or interconnect and leasing activities.” says Mark Mendes. you will be responsible for the integration of components yourself. In this case. particularly in turning up services or accomplishing repairs on leased circuits. “As [service providers] try to balance a need for shorter.1. it also does big business providing the receipt gateways that replace legacy systems and synchronize information for many smaller CLECs acquiring assets and leasing circuits from larger service providers. more cost-efficient implementation times for new services with the need to preserve the quality of the customer experience. OSS created through discrete integration of components. eBonding is emerging as a means for ensuring cost control and cost management in these carrier-to-carrier interactions. This means you will be building up your OSS by selecting components for integration. compliance will be entirely up to your organization." While order management specialist Synchronous may be best known for its AT&T iPhone activation and other device management deals. executive vice president of InterconnectNow.

As we refine those rules across electronic gateways.” said Mendes. “We improved our business rules components as we strive to achieve higher level of testless automation. The solution will also boast enhanced Web-based rules management and publishing capabilities to further push self-care among carriers and among carriers and end customers. Synchronoss believes service providers will more efficiently and cost effectively manage the entire life cycle of a circuit order—from the time the end customer asks for a service to the back-office steps necessary to turn up the service and maintain it through repairs and ultimate decommissioning of the circuit down the road. We want our systems to make the logical choices formerly left to people. yet they want to keep that leased circuit in their inventory as though it were their own.” explained Mendes. carriers can accomplish more sophisticated and automated send and receive transmissions. who noted the Synchronoss rules engine is driven by standardized rules sets for trouble administration. “To make this as streamlined as possible. LSR and trouble management. it helps improve the provisioning of local services riding over those pipes that exist among carriers and between carriers and high-bandwidth users. which improves the communications necessary to send orders back and forth between carriers. Synchronoss has also more tightly integrated with Granite and other telco inventory systems. carriers have to lease circuits and interconnect with other carriers through third parties. “CSPs want to displace the need for a CSR.” said Mendes. By converging its InterconnectNow (ebonding).Because most suppliers provide point solutions that specialize in either order management or workflow. they want to do the legwork through an easy-to-use interface that allows interactions without a lot of added cost. . we have further automated our order receive capabilities by adhering to ATIS’ OBF standards around ASR. Synchronoss felt it was time to create a holistic solution that brought together ebonding. as well as the identities of the customers whose services ride over those circuits. so this integration will help them know circuit locations. ConvergenceNow (workflow) and ConvergenceNow Plus+ (order management) platforms. Synchronoss will be demonstrating the InterconnectNow platform at next week’s Billing & OSS World conference. “In many cases.” said Mendes.” To further streamline carrier-to-carrier communications. workflow and order management. “By incorporating industry trading rules for local services and for access service ordering.

Prioritization of the completion of orders by location. Send out status updates and acknowledgements to the customer through multiple contact channels (e. BSC Prioritization of the completion of orders by customer segment 11.Override system-specified delivery date for any customer having specific authorization 19. whereby users can set up and maintain different workflow profiles for different services. The functionality is integrated into the CC&B solution 2. tasks.Active account numbers that are restricted to one subscriber at a given time 22. Access for all users to the details of centrally held products and services 4.Set activation and deactivation dates for future processing 24.Set work orders for activation on a future date 25.Recycle account numbers through rules defined by the user 27.Real time order processing 20. Prevention of orders if the customer is bound by contractual terms forbidding userdefined change 5.Escalation process to manage outstanding tasks. SMS confirmation of delivery report. Automatic display of the correct terms and penalties when the customer wishes to change their service or tariff 3.g. processing.Application of charges to be generated for the allocation of certain numbers to customers . or jobs 9.. Copying of an order and application of it to another account 8. geography.Changing of identifying numbers singly or in batch 23. Easy-to-use UI that provides the ability for a CSR to order products or services using a "drag-and-drop" type of interface 7.Suggest alternate product based on stock availability 16.Override system-specified delivery date for high value customers 18. in the relevant section of the workflow 10.Check stock level by location 15.Check stock level by delivery date 14. etc. and verifying credit card details 6.Batch order processing 21.Order Management Requirements Features and Functions            1. e-mail read receipt. Checking of the customer's credit limit when a new product or service is ordered 12.) 17. Capture of order and service requirements through all contact channels.Customers may have multiple subscriptions 26.Load telephone numbers into the system by number range 28.Check stock level by product 13. Secure environment for storing. Flexible workflow management capabilities.

CFA Details and CFA Channel Details. sales person. >more SONET Facility SONET Facility form search allows you to retrieve SONET Ring and Node details prior to submitting an ASR. Pre-Order Validation The Pre-Order Validation information below is provided as a resource before placing an Access Service Request (ASR). updateable only by users in the specific region 30. Circuit Facility Assignment (CFA) Search The CFA Search form allows you to check if a channel of a facility is busy or spare by using CFA List. or dealer. >more Circuit Facility Assignment (CFA) Search Form Overview The CFA Search allows you to check if a channel of a facility is busy or spare by using CFA List. CFA Details and CFA Channel Details. Reserve identifying numbers based on customer type. These web-based tools are available to you in the Access Ordering application. >more Service Address Validation Service Address Validation form allows you to check the end-user address prior to submitting an access service request (ASR). CFA Search allows you to perform several types of searches:     CFA List CFA Wildcard (Not available for West Virginia) CFA Details CFA Channel Details . >more SPUNE / SWUNE Search Search by circuit or two-six code (TSC) to retrieve data for a SPUNE / SWUNE ASR.29. The Service Address transaction allows you to perform an address validation by telephone number or service address. etc. Definition of regionally marketed products and services. Pre-Order validation of a circuit does not take into account any pending activity.

How to Complete To validate a service address by telephone number (WV only). The Service Address transaction allows you to perform an address validation by telephone number or service address. Please note: You must have the appropriate CCNAs and ACNAs built into Access Ordering before viewing CFA Details. prior to making changes to existing service and prior to moving service to a new location.When to Use This transaction should be used when you are not sure what facility and channel assignment you are going to use on your ASR. Service Address Validation Form Overview Service Address validation allows you to check the end-user address prior to submitting an access service request (ASR). the required fields are:  Address Format Type (AFT) . the required fields are:   Telephone Number (TN) State To validate by address. When to Use The Service Address validation is used prior to submitting an ASR for service at a new location. Searches are available for all leased facilities in states serviced by Frontier. The other CLLI code must be must be 11 characters. How to Complete Required fields for a CFA Search are:       Facility Designation Facility Type Channel A Location Z Location State Note: For Wildcard searches one CLLI code must be a minimum of 7 characters with an asterisk (*) as the seventh character.

The Serial search is used for SWUNE Circuit information. When to Use The Facility search is used for SPUNE Circuit information. How to Complete The required fields are:   ICSC State .      Service Address Number (SANO) Street Name (SASN) Street Address Thoroughfare (SATH) City State Zip Code SONET Facility Form Overview SONET Facility search allows you to retrieve SONET Ring and Node details prior to submitting an ASR. When to Use How to Complete Required field for the SONET Facility search are:      Facility Designation Facility Type A Location Z Location State SPUNE / SWUNE Search Form Overview Search by circuit or two-six code (TSC) to retrieve data for a SPUNE / SWUNE ASR.

Technology Information OSS solutions enable providers to be more effective and efficient in today's hot business and regulatory climate. The winners will be those that provide quality service. and the repair processes for equipment failures. The key to success is execution from point of sale through provisioning. For a CLEC. manage their business-critical processes most efficiently and scale their operations to offer new services and enter new markets. Managing available network facilities. installation. ILECs and CLECs are rapidly evolving into multiservice. . circuit assignment and design. network element management. in particular. * Inventory management. multimarket enterprises. This intense emphasis on competitiveness and efficiency places a premium on a corporate infrastructure--particularly its operational support system (OSS). Most OSS solutions provide functions and features to support the following critical operations: * Order management. Type of search </ o o o Facility (SPUNE) Serial (Loop or IOF) TSC OSS: A Must-Have Tool for CLECs . An OSS is the key enabler for companies wanting to reduce costs and accelerate time of service deployment to customers. and the management of all orders inside and outside the company (see Figure 1). Entering and tracking the status of customer orders and service requirements. an OSS becomes a mandatory foundation tool to support its business. the typical OSS focuses on logical inventory control. how they are deployed. Executing the tasks for delivering a new service to a customer. While different solutions offer varying features. The result is an intense swirl of companies furiously competing over new market terrain. billing. collection and customer service. * Service provisioning.

The OSS can capture all se rvices in a single catalog. as well as enhanced customer service and responsiveness to customer inquiries. where the provider interconnects with another carrier or other third party to share provisioning-process information. and managing the customer service process. The ILEC responds with a firm order confirmation and a design layout report. If a company wants leased-line service from Kansas City to Chicago. which can often involve more than one type of order or transaction across the organization. It does this by: * Allowing work to flow electronically across the organization. handling alarms and processing trouble-tickets while offering a comprehensive view of each customer's service and service level. "Gateway" events. as well as with other service or network providers. An integrated OSS solution enables competitive providers to bring new features to market faster and respond more quickly to changes in the business and regulatory climate. Service availability can be captured for each switch. If there's manual work involved. The CLEC finishes the provisioning process and fulfills the retail order.* Network management. troubleshooting and reporting the performance and operation of the network. In this manner. testing. This creates "dependency" orders. a CLEC's OSS can automatically transmit a local service request (LSR) to an ILEC when a certain task is initiated or completed. * Billing and customer care. * Trouble management. providing visibility to processes and resource utilization. preventing sales representatives from inadvertently offering services that individual switches cannot support. the provider can relate tasks to specific service requests. Activating. checklist items can be associated with those tasks to simplify status tracking. For example. Providing network surveillance. The OSS can also provide the foundation for an information repository that provides answers to customer inquiries. Billing the customer for service. capability and availability. The CLEC's Plight . providing detailed reports on services the customer has used. and * Automated business processes. Enabling service providers to offer more timely and accurate information about improved product capacity. monitoring. such as regulated orders that help fulfill retail orders. the CLEC's retail order causes the OSS to issue an access service request to the ILEC (thoroughly validated and structured according to defined standards). Most services offered by CLECs create a work flow that is dependent upon other parties--such as ILECs--to activate them. Automating and synchronizing all of the above processes through electronic workflow management. * Managing the end-to-end service delivery process. can be associated.

A few years ago. and so forth. An OSS provides careful tracking. . CLECs' primary goals are ambitious: * Differentiation based on customer service. do. an OSS brings the CLEC closer to the customer. Since the greatest differenctiator among service providers is the ability to provide the highest quality service. streamlined business propositions that will be attractive for partnering/acquisition. For broadband providers. In addition to ILECs. the OSS can track the interval between the time a loop order was sent to the ILEC and when the ILEC fulfilled the order. For example. the processes an OSS managed were simpler to oversee because the ILEC had complete control of all facets of provisioning. However. * Customer retention. Once a CLEC has an interconnection agreement with an ILEC--complete with contractually agreed-upon time commitments--the OSS can help the CLEC track the ILEC's performance and ensure smooth collaboration. customer expectations must be carefully managed. such as the ILECs. From an internal perspective. allowing the service provider to match this against the committed timeframes. the CLEC now has the information infrastructure to manage all of the participants in its various processes. CLECs work with other external carriers and parties such as E911 authorities and long-distance providers. Many CLECs and providers start out with homegrown platforms on multiple systems to support systems such as billing and provisioning. benchmarking and trend analyses that help keep processes on track. billing. With a properly deployed and configured OSS. What's more. A CLEC offering DSL has to carefully manage all of its internal processes and also track what other companies. it only makes sense to deploy a solution to automate and manage servicerelated processes. maintenance. the process is tricky and requires several days or sometimes weeks. exponentially complicating the process.Consider the case of a CLEC offering digital subscriber line (DSL) services across hundreds of cities and towns in several states. * Scalability to accommodate growth. The biggest differentiator is meeting the demands of service activation and provisioning in the shortest possible time. Today. network management. Scalability is also a major concern. a multitude of players are involved in the market. if a provider is looking to grow from 20 to 200 service areas. and * Compelling.

2. the OSS can track when an order is entered and the progress that the ILEC is making toward fulfilling it. Armed with complete intercarrier information--like a manufacturing supply chain--they can know where orders are and how many days to completion. The ILEC issues a receipt. The OSS creates a "gateway-to-gateway" event that transmits the structured order to the ILEC--much like EDI techniques create information sharing in the manufacturing industry. A simple local service request might involve three steps: 1. CLECs typically mailed or faxed local service requests to the ILEC with predictable results: lost orders and delayed service.these systems are unlikely to scale efficiently or in synch to support the new level of operations. The CLEC receives a local service confirmation (receipt). With a smooth process and data flow. When the ILEC completes its portion of the process. rules and guidelines centered on an open architecture. expedite the exchange of order forms between CLECs and incumbents. the interconnected OSS enables the CLEC to focus on and provide improved customer service. 3. intercompany flow of provisioning service orders. Enabling E-Business The OSS has also become the platform for electronic interconnection between CLECs and their competition. ILECs. CLECs across the United States are in the process of deploying gateways to interconnect with incumbents. it sends notice of the completion to the CLEC. . These gateways are designed to interconnect the OSS platforms of competing service providers that must trade information and share network capabilities to provision a growing range of services for customers. Until recently. The same type of electronic data flow can also connect an OSS to internal billing systems for additional efficiency. This step alone represents a significant improvement for CLECs. Complete a due date with the LSR. These gateways help automate the preorder sales process. Like an ERP system in a manufacturing setting. which can confirm that the ILEC has the work order. standard definitions. which can continue to close out its retail order and complete its provisioning process for the customer. Send the retail order to the ILEC. and support long-distance service and problem resolution. CLECs and other stakeholders can use the OSS to create a seamless. Using common.

the OSS can help the ILEC justify its application to provide long-distance service. provided you never had to do anything more comp-licated than make a long-distance call. efficiency and manageability in all aspects of provisioning and customer care. Then came the competitive local exchange carriers (CLEC).com/p/articles/mi_m0TLC/is_6_34/ai_63330505/pg_3/?tag=content.col 1 Seamless Interconnection Evolving gateways bridge the gap by George Alto and Ian Carter Telecommunication interconnection used to be relatively simple. dependable and relatively static system. Nowadays. Many ILECs are rapidly expanding into new service areas. markets. and regulators around the world continue to open the door for a steady stream of aggressive new service providers. Faced with a storm of LSRs from dozens of different CLECs. while giant offices full of content employees tallied the accounts and mailed out the bills. For ILECs and CLECs. too. Initially. the ILEC can similarly rely on an OSS to help manage the different relationships and requests efficiently. and it worked just fine. Evolving technologies have streamed into the marketplace. CLECs and customers. doors were opened to the competitive interexchange carriers (IXC). http://findarticles. are turning to OSS solutions to help them manage these new initiatives. It was a functional. the enhanced communications providers (ECP) and a veritable host of innovative niche service suppliers. the proliferation of services. tens of thousands of telecom competitors in North America . A handful of monopoly carriers linked up with one or two of their neighbors to deliver calls. Customers are demanding better and cheaper services. the electronic bonding/OSS isn't a cudgel wielded by the CLEC in a oneway.For consumers. win-lose relationship. By demonstrating its ability to respond in a timely fashion and open its facilities to CLECs. For the ILEC. these electronic interconnection initiatives are the key to receiving predictable. carriers and competitors has created a non-negotiable requirement for speed. But the days of easy interconnection are over. auditable processes and defined procedures and timelines. They. the Internet service providers (ISP). with legacy systems designed in a single-carrier/single-service world. New-breed OSSs are a win-win-win for ILECs. high-quality service pegged to established benchmarks.

In the current competitive environment where cost. They want one vendor to provide all the interconnection interfaces they require to all their trading partners. better and cheaper services of all kinds. With this ever-expanding roster of carriers and services. they are willing to partner with their vendors over time to get their mechanization in phases. the success or failure of a carrier's business depends on the quality of interconnections they achieve and the integration they accomplish with their back-office operational support system (OSS). carriers are vitally dependent on each other and their customers. In many cases. The sheer number of transactions needed to complete tasks is astounding. New local carriers need customer information. long-distance carriers need to purchase access from local service providers. and to manage customer accounts on an ongoing basis. since most customers do not require all the interfaces at the same time.strive to provide their eagerly waiting customers with newer. Although they may compete with each other. In today's marketplace. any combination of hardware and software that allows electronic information or data to flow from one place to another. A gateway is. carriers must also be customers and partners with other carriers to succeed. and all carriers need to exchange information with each other to provision service requests. This complex and continuous exchange of information is made possible through the use of gateways that bridge the gap between carriers' networks. However. customer care and speed of service are increasingly critical factors for business success. Innovative gateway solutions Carriers expect a lot from their gateways. as well as facilities and services information from the incumbents. OSSs and customer data. network trouble diagnostics and referrals. But today's gateways must be much more than a simple conduit for information. Today's dynamic customers want their gateway vendors to support     Preordering Local service requests (LSR) Enhanced 911 (E911) Line information database (LIDB) updates to ILECs or equivalent carriers . It all comes down to information. for the critical information they need to deliver services and collect revenues. carriers need innovative gateway solutions to help them stay ahead of the pack and differentiate themselves. by definition. the old issue of carrier-to-carrier interconnection is more important than ever before. complete wholesale billing.

provision circuits and deliver services with an absolute minimum of time lost to manual processing. data recovery and persistence. IXCs or ECPs. changing interfaces. whether they are major customers. Reliability OSS solutions must guarantee the delivery of transactions. Today's telecommuni-cations companies are very dynamic and can change a business strategy on a dime. They must understand and permit the conversion of multiple languages and protocols. security and access control. ILECs. A core platform A core platform provides common services for all the interconnection interfaces it supports. Common services include transaction processing and control. Flexibility and configurability Gateway solutions must be connection independent to enable data transmission by the method of choice. in addition to high availability on the incoming side for rapid data reception in mission-critical environments. and new trading partners. . transaction and performance logging and reporting. CLECs. effective OSS gateway solutions share the following best practice features: Full automation Automation allows carriers to manage requests. And they must allow carriers to cope quickly and effectively with evolving services. Vendors that build on top of a core gateway are able to share these common services across all their interfaces and therefore able to build new interface types—standards based or proprietary—in shorter intervals. Bi-directional capability Bi-directional capabilities allow the new breed of telecommunications companies to offer and/or buy wholesale services to/from other carriers. and reliability independent of interface type. interfaces to all the ILECs and major IXCs Local number portability (LNP) interfaces to the regional number portability administrative centers (NPAC) Trouble administration (TA) interfaces to the ILECs and major IXCs. Wholesale and carrier billing interfaces Service Management System 800 (SMS/800) database update interfaces Proprietary interfaces to some of their strategic partners and vendors To allow for the seamless interexchange of information.      Access service requests (ASR). The best products in today's market offer fault-tolerant configurations for outbound requests to ensure the delivery of every message and transaction. The need for gateway solutions to offer the support for this change is becoming commonplace.

Winning vendors will be able to come up with functional and feature-rich gateways that are fully integrated to handle transactions between trading partners. calling cards. while others provide relatively open environments to integrate with other OSSs. Integration with Back-office OSSs A myriad of gateway solutions currently exist in the market today. in effect. Such integration allows for robust. telephone numbers. Other vendors provide complete solutions to their customers: an OSS integrated with a gateway to provide end-to-end functionality and flow-through with carriers. Seamless integration with differentiating functionality can only be accomplished by vendors that provide both the OSS and gateway solution. and IP addresses) to provide services and LNP between carriers and organizations. the functional capabilities of the gateway. via LSR. Several factors determine the level of integration that can be accomplished between an OSS and an interconnection gateway: the openness of the gateway. the vendors who succeed in the marketplace will be those providing integrated solutions. and LNP interconnection interfaces The transparent management of network inventory when facilities are purchased and/or leased between carriers via LSR and ASR interconnection interfaces The automatic referral and/or acceptance of trouble tickets between carriers that share and/or lease network equipment and facilities via TA interfaces Provisioning and billing functions to transparently reconcile wholesale and carrier access billing information with actual customer-provisioned services and usage via wholesale billing and carrier-access billing (CABS) interfaces No matter how open a gateway solution is. and the functionality and openness of the OSS. Some of these are able to stand alone without an OSS. Gateways and E-commerce Past interconnection relationships between carriers were.Seamless integration Seamless integration with back-office OSSs allows total information flow-through and automation of a carrier's complex business processes. featurerich end-to-end flow-through. business-to-business E-commerce transactions: one carrier acted as the customer and the other carrier acted as . such as NPACs and Internet Network Information Center (InterNIC). primary interexchange carrier/customer account record exchange (PIC/CARE). The future of OSS and gateway integration relies on the following capabilities:     The transparent management of service numbers (such as.

This relationship was not apparent. interfaces. is gaining acceptance in the telecommunications industry. For this reason. Most of the best new product developments of the last few years have been driven by specific customer needs. The vendors who establish the best relationships with these incumbents will win market share. This close relationship between vendors and carriers will likely create a stream of innovative solutions in the gateway market as carriers' requirements continue to evolve. Today's customers can order services from a choice of multiple carriers. mainly driven by the incumbent carriers who have gateways interfacing with them. however. XML. To meet this need. They must connect with numerous carriers with a variety of interfaces. the E-commerce language in other industries. protocols. The emergence of service bureaus in the gateway market is a case in point. however. The monopoly. These changes have been. Customers interested in service bureaus want to be able to go to one place for all their interconnection needs and to interface with all their trading partners. As such. The future of the interconnection marketplace Today's gateway vendors want their solutions to be modular and flexible to accommodate change—change in partners. because carriers were restricted to ordering services from one supplier. implement their products and train their staff to stay ahead of the competition. and will be. and exchange of information between carriers. and vendors are generally more than willing to work closely with clients to define their requirements. such flexibility is not a problem. definition and validation of syntax and business rules. more and more gateway vendors are adopting XML as their interface language-especially for the proprietary and strategic interfaces being used between carriers. telecommunications industry standards organizations are beginning to consider adopting XML as the industry standard for gateways. gateway vendors must find a universal language to speak to these numerous systems. These characteristics are well suited to the needs of the telecom business-to-business E-commerce industry. a purchase order). and joint interface agreements (JIA)— with no downtime and no impact on the gateway's core design. This new business climate creates new requirements for interconnection gateways. is quickly eroding. XML allows quick definition of an interface (for example.the supplier. Three issues must be resolved before the service bureau concept can win wide-spread acceptance: . For the majority of vendors.

In the future. vendors offering service bureaus are primarily focused on the LSR and preordering interfaces of a few incumbent carriers. This group will most likely implement a hybrid solution involving a service bureau for some interface types.html LSR pre-order 1. The increasing demands for new services that can be delivered more quickly and cheaply have made the need for seamless connection greater than ever before. E911. With so many possibilities. Which technologies will be adopted and which technologies will fall by the wayside. such as ASR. a variety of options will serve the interconnection needs of carriers. For a real service bureau to work and meet the needs of today's customers. Hawaiian Telcom allows the following LSR pre-order transactions through the NeuStar ordering gateway interface: . PIC/CARE. Some customers will require seamless integration of their OSS and gateway for some services and not for others.   Vendors must increase the number of incumbent carriers with whom their service bureaus can interface. http://www. vendors. The business and regulatory climate must change. this cooperation is not happening in today's business and regulatory climate. Unfortunately. Some customers will not require the robust and seamless integration used to link an OSS and a gateway.com/about_oss/interconnection. Service bureaus must be able to fulfill more than LSR transactions. Gateways have come a long way in a short time. Some customers will require seamless integration between their OSS and gateway. They must process other transactions. and larger customers must cooperate. These customers will be best suited to a service bureau model. the end result is hard to predict. and a gateway with seamless integration to the OSS for other services.eftia. remains to be seen. LIDB and TA. At the moment. the incumbent carriers. and they will go to the few vendors that offer it.

9. State. An address validation inquiry needs to be completed with an exact match on the address prior to a Collocation Facility Assignment Inquiry being submitted. As an alternative to re-typing Address Information. 7. it will be reserved. prior to making changes to existing service and prior to moving service to a new location. 11. The most common information provided includes Service Address Number (SANO). 8. 10. 16. Hawaiian Telcom’s response will indicate an address match. If less than the requested telephone numbers is needed. Hawaiian Telcom recommends that CLECs do not bypass edits for business rules as using these edits may help minimize order errors. Examples of the type of information are service address. These telephone numbers will be reserved for 30 days. Address validation must be completed with an exact match prior to performing Loop Qualification. Loop Qualification provides a CLEC with the physical make-up of the facilities at a selected location. CLECs have the ability to clone an order in the pre-order process. Address Validation gives the CLEC the ability to validate the address provided by an end user. The pre-order process allows the bypass of business rules. Telephone Number Assignment inquiry allows CLECs to reserve an end user telephone number(s). . CLECs can request any available number or specify a specific number. 17. 4. Hawaiian Telcom’s response will include the reserved telephone numbers. and Slot. Special Billing Number or listed Telephone Number. The CLEC request for information can be made based in Account Telephone Number. This inquiry is used prior to submitting an LSR for service at a new location. the CFA inquiry is used prior to submitting a LSR for service at a new location. Address Validation (AV) Loop Qualification (LQ) Collocation Facility Assignment (CFA) Inquiry Customer Service Record (CSR) Telephone Number Assignment (TN) Feature/Service Availability (FS) Appointment Scheduling (App) Fiber Availability Hawaiian Telcom responds to the inquiries through the same gateway interface. Information relative to Hawaiian Telcom end office providing dial tone to the end user is also provided. 7. If the specific number is available. 19. the address information can be imported from a successful Address Validation Response to the Reserve TN Flow by using the Import button in NeuStar. Shelf. Customer Service Record (CSR) inquiry allows the CLEC to query Hawaiian Telcom for information relative to the existing products/services provisioned to an end user. This feature eliminates the need to recreate an order for multiple requests on the same telephone number/account. Collocation Facility Assignment (CFA) Inquiry provides a CLEC with the collocation assignment information. and Zip Code. When a collocation facility assignment is required. 15.1. 20. Working Telephone Number. other working telephone numbers and the type of facility serving the end user. the CLEC will be advised. 21. A valid post office address is required for validation. 5. Hawaiian Telcom advises the CLEC whether or not that assignment is available. This process is used for UNE-loop orders and others as required. CLECs can use a service address or working telephone number for submitting the inquiry. 18. If more than 12 telephone numbers are needed. 23. 3. address alternatives or address error. If it is not available. The CLEC must provide the required fields which are the Local Service Termination (LST). 6. the CLEC should contact the Wholesale Markets Call Center (WMCC). 2. Each transaction can be issued for maximum of 12 telephone numbers. An Address Validation inquiry needs to be completed with an exact match on the address prior to a Telephone Number Assignment inquiry being submitted. prior to making changes to an existing location and prior to moving service to a new location. 13. 12. 6. This feature is used when a CLEC requires a telephone number from Hawaiian Telcom prior to issuing a LSR for new or resold service. 14. 5.copper or fiber. the CLEC should use the Cancel Reservation pre-order 3. 4. 2. features. This inquiry is used to determine if facilities exist for loop technology –dependent products prior to placing a firm order. 8. 22. however. Street Name (SASN). formatting rules and required fields must be populated and correct.

An Address Validation inquiry needs to be completed with an exact match on the address prior to a Feature Availability inquiry is submitted. prior to making changes to existing service. 35. 27. Hawaiian Telcom’s response will identify the type of facility serving the end user. An Address Validation inquiry needs to be completed with an exact match prior to submitting an Appointment Scheduling inquiry. 32. 24. LSRs must be submitted within 2 hours of the Appointment Inquiry Response to honor the due date given on the response. 33. Fiber Availability inquiry provides a CLEC with the facility environment serving the end user and enables the CLEC to check the fiber to the prem (FTTP) availability. Hawaiian Telcom will respond with a RESID (Reserve ID). An Address Validation inquiry needs to be completed with an exact match on the address prior to submitting a Fiber Availability inquiry. and prior to moving service to a new location in cases where the CLEC wishes to determine if there is fiber available at the customer’s location. NPA/NXX or by working telephone number. 25. Feature Service Availability inquiry provides information about the availability of Hawaiian Telcom’s products and services in a specific central office switch that can be offered to the CLEC’s end users served by that switch. The inquiry can be requested by address. . The RESID included in Hawaiian Telcom’s response must be submitted with the LSR. The reserved due date will be held up to 30 days. the reserved due date and appointment time (if requested). 34. Appointment Scheduling inquiry is used to check installation dates for orders requiring dispatch. 26. 29. 28. The Fiber Availability inquiry may be used prior to submitting a LSR for service at a new location. 30.to release the telephone numbers that are not needed. 31.