Resume Robert Summary : Enterprise and Mobile Messaging Administrator Certified Lotus Notes and Blackberry Specialist ; Notes

Servers/End Users; Expertise in Administration, Technical Support, and Training in Lotus Notes versions R5.0.12, R6.5, R7.0.2, R8.0.2 and Blackberry BES 4.1.6 Currently utilizing both R7, R8 and BES 4.1.6 in an Enterprise Environment to complete assigned Messaging Administration support and maintenance tasks requiring Domino Notes and Blackberry Admin.; Expertise utilizing IBM/Lotus and Blackberry Enterprise Server Administration/Monitoring tools. Specific Mobile Messaging support includes Blackberry device provisioning, Blackberry user account setup and Enterprise Activation, BES Server Administration and proactive monitoring, experience resolving Telco provider issues and resolving high-level issues involving RIM ; resolution of end user issues typically involving device configuration, mobile application installation or wireless synchronization. Education & Certifications Computer Science & Engineering / Minor: Communications University of Texas @ Arlington Certifications: Security Clearance: Certified Domino R5 CLS - Administration Granted Position of Public Trust by Microsoft NT 4.0 Workstation US Dept. of Transportation, Oct. 2009 Skills and Core Competencies Operating Systems: Windows 2K/XP/Win 7 O/S on Intel-based PC. Software: All shrink-wrap MS-Office application suite, MS-Ofc 2K thru MS-Ofc 2010 Enterprise-Caliber Email including Lotus Notes R5.x, R6.x, R7; R8 and Domino Server; Email Server Management on MS 2003 Server(s) or IBM AS/400 Server(s) to include Blackberry Enterprise Server V5.X, Blackberry device software O/S 4.x-5.x-6.x Hardware: Advanced hardware triage skills for typical office devices include HP, Dell, IBM workstations, laptops, and printers; RIM Blackberry BES V4.x, and Blackberry Smartphones. Experience Feb 11 Mar 11 American Express / HP Email Migration Technical Support Technical Consultant and hands-on Outlook and Blackberry device support Specialist during on-site Email Migration from Lotus Notes to MS-Outlook migration project; specific tasks include installation and setup of new Outlook Client to end user Pc,

Enterprise Activation of end user Blackberry device for synchronization with corporate email, calendar and contacts. Approx.13k users. Jan 11 Feb 11 Air National Guard Technical Support Specialist Technical Consultant and hands-on Blackberry device support for initial 400+ mobile communication devices for the National Emergency Responders Network in conjunction the Air National Guard; Blackberry devices are model 9780, O/S V6.0 ; devices installed with satellite voice communication and geo-location software for use during national emergency deployment of responders. Sep 09 Nov 09 Federal Aviation Administration Domino/Notes Administrator Domino/Notes Application-Development Administrator with responsibilities including configuration and migration of databases, agents, templates and ACL groups from development environment to training and production environments. SF-85 Clearance. Mar 09 Jun 09 Sprint/Nextel University Advanced Technical Services Completed Advanced Technical Support training at Sprint/Nextel University, Operations Center in Oklahoma City, OK. Training includes provisioning, programming and troubleshooting Blackberry, HTC, Motorola, Samsung, Sanyo wireless devices. Jul 08 Feb 09 Seagate Technologies Notes Client/BlackBerry Smartphone L-3 Support Level 3 Lotus Notes Client support, Blackberry Smartphone support for 450+ regional LN users, 950+ global Smartphone users. Includes Admin. interaction with Domino/Notes 7.02 Client and Server(s), Blackberry BES Server(s) V 4.1.5, Smartphones 81xx, 83xx, 87xx, 88xx, and 90xx Blackberry series. Jan 08 Apr 08 Isola Group International Lotus Notes R7 Server Administrator Configured and installed 2 Domino Enterprise 7.0.2 email Servers, upgraded BlackBerry BES Server from R6 to R7, installed Domino Fix Pack 3 on total of 9 Servers; moved email users and application databases between Servers for load balancing, identified all orphaned mail files and redundant Notes apps. databases, performed Global Address Book cleaning, Resolved issues in Server Log files, provided training to onsite Jr. Notes Admin., including Domino Domain Monitoring (DDM) Sep 07 Nov 07 IBM Lotus Notes R7 Server Administrator Domino/Notes Client Administrator providing support on international team for 25k users in R5/6/7 Lotus environment., including BES, Ironmail, during Corporate merger/integration phase of IT Messaging. (AMRO-Bank of America) Mar 07 Aug 07 Rural/Metro Corporate HQ Operations Center

Sr. Lotus Notes/Blackberry Client Administration Full System Domino Server/Client Administration authority in R7 Client, R6 Server Corporate Environment Additional responsibilities include Blackberry Enterprise Server (BES) management and Client SmartPhone setup and Administration. Sep 06 Feb 07 Vanguard CRM Support Analyst Retail Investments Investment Account Support Specialist for established client investors. Core responsibilities include assisting Investors with inquiries and transactions regarding their Mutual Fund accounts; Additional responsibilities include processing on-line account deposit or redemption transactions and portfolio maintenance. Jan 06 May 06 SWIFT Transportation Corporate Center Project Management Analyst Position requires in depth understanding and analysis of a wide range of IT support processes in multi-departmental Corporate Center information solutions infrastructure. Evaluated current support infrastructure, prepared and presented to Sr. Management an overall Project Plan spanning 6 months of Support Process Improvement. Implemented a large number of industry standard Best Practices into IT support groups internally, and 3rd party Level 1 HelpDesk (Ciber Enterprise Helpdesk located in NYC.) Sep 04 Nov 04 DHL-Worldwide Configuration Specialist. / USA Sales Force Configuration/Upgrade support for 800+ North American sales-force employees during corporate upgrade of operating system for LAPTOP PC; specifically Siebel CRM. Upgrade/Configuration for Client-to-National Support Database; includes standardization of corporate email (Lotus Notes/MS-Outlook). Dec 03 Jul 04 IBM Lotus Notes R5.x Client Administrator Lotus Notes Client Administration in Worldwide Operations Center; 100k users,35k groups, 375 Servers: Includes support in USA, Canada, Europe, Australia, Asia. Full range of end user support including installation, configuration, remote, SMTP,Calendaring/scheduling, group creation/maintenance, db access, all misc. user issues. Queue manager for 14 member group distributed throughout United States.Secondary escalation member for Severity 1 & 2 Lotus Notes/Domino issues. Nov 02 Jul 03 UPS CSC Support Analyst Systems Support in high-volume Hub 2000 24x7 support center. Responsible for problem tracking, resolution or support escalation for major UPS Worldwide customers; utilization of remote control software (NETOP, pcAnywhere) for desktop and server issues.

Direct support interaction to internal and external Clients, widerange of software including Windows 9x, NT, 2000, Citrix Metaframe, Proprietary apps. Support typically provided by Systems Console/WAN monitoring and intervention. Oct 00 Jan 02 IBM Lotus Notes R5.x Client Administrator Responsibilities included full-scope Client Administration tasks : Responsible for the creation of new ID in Enterprise NAB (55,000+). Creation of user mail file in clustered environment (275 Servers). Notes ID recertification, rename, mail move. Shared inbox/calendar/address book db creation. Creation and maintenance of ACL groups. Maintenance of NAB/DD.. Tier3 support to corporate National Desktop Services (NDS) Helpdesk. Significant interaction with Desktop Support Analysts, and Knowledge Base. Directly participated in large-scale end user support during Notes upgrades; Corporate Client currently upgrading from R4 to R5 mail servers, converting end users to workstation based mail. Personally resolved 500/mo. (avg.) Helpdesk generated Notes issues via call tracking - software.

Aug 00 Oct 00 General Motors Implementation Support Coordinator Specific responsibilities to Director of I.T. Services, Arthur Anderson Sr. Business Partners for creation and launch of end-user support services including evaluation and implementation of call tracking software,training and assisting incoming helpdesk analysts, developing Lotus Notes end user support. Mar 98 Jun 00 INACOM Technical Support Analyst II/Team Lead Team Leader/Analyst II in 14-member multiple-client support group. and Mainframe CICS. upgrades, desktop issue resolution.Primary helpdesk support for 3,000+ seat user environment(s) utilizing NT Server, Windows 95/NT4.0 O/S, Lotus Notes and GroupWise E-mail, Office 95/97 Desktop, Utilization of PC-Anywhere remote control for installations,

Oct 94 Mar 98 Samaritan Health Systems Helpdesk Support Analyst Primary helpdesk support for all SHS facilities on a wide range of platforms and applications.

Responsibilities include user support by Problem Analysis/Resolution on 65 Novell servers supporting 5,000+ devices in an 11,000+ user environment. PC workstations on LAN/WAN were Windows 3.1, Windows 95, Windows NT utilizing standard Desktop applications. Participation in resolution of 5000+ monthly user support requests. Network included extensive 3270 Mainframe on SNA network; Email applications are GroupWise and Office Vision. Synopsis : Robert Dangremond IBM/Lotus Certified CLS, MicroSoft Certified MCP NotesDude8@Yahoo.com Cell : (405) 314-3596 Skype : RobertDango Linkedin profile : http://www.linkedin.com/in/robertdangremond Core Skills Summary : Enterprise Email and Mobile Messaging Administrator IBM Certified Domino/Lotus Notes Specialist CLS 10+ yrs. Blackberry BES Server and Device support - 4 yrs. High volume Enterprise support utilizing call tracking software. L2 L3 support to Help Desk and Desktop for unresolved issues. Direct interaction with both Executive level and general End User. Superior communication, presentation and time management. Education : University of Texas at Arlington. Major: Computer Science & Engineering Minor: Communications Certifications : Certified Domino R5 CLS - Administration - 2000 Microsoft NT 4.0 Workstation - 1998 Security Clearance : SF-85 Position of Public Trust granted 2009 by DOT - FAA Additional : Published: GroupComputing Magazine/Webzine Nov. 2001 smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration Lotus Notes Domino enterprise messaging routing replication delivery notes client notes server Lotus Blackberry Mobile migration Blackberry smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration Lotus Notes Domino enterprise messaging routing replication delivery notes client notes server Lotus Blackberry Mobile migration Blackberry smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration

Blackberry smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration Robert Dangremond L2/L3 Enterprise Email, Blackberry BES Administration, CLS Summary : Enterprise and Mobile Messaging Administrator Certified Lotus Notes and Blackberry Specialist ; Notes Servers/End Users; Expertise in Administration, Technical Support, and Training in Lotus Notes versions R5.0.12, R6.5, R7.0.2, R8.0.2 and Blackberry BES 4.1.6 Currently utilizing both R7, R8 and BES 4.1.6 in an Enterprise Environment to complete assigned Messaging Administration support and maintenance tasks requiring Domino Notes and Blackberry Admin.; Expertise utilizing IBM/Lotus and Blackberry Enterprise Server Administration/Monitoring tools. Specific Mobile Messaging support includes Blackberry device provisioning, Blackberry user account setup and Enterprise Activation, BES Server Administration and proactive monitoring, experience resolving Telco provider issues and resolving high-level issues involving RIM ; resolution of end user issues typically involving device configuration, mobile application installation or wireless synchronization. Education & Certifications Computer Science & Engineering / Minor: Communications University of Texas @ Arlington Certifications: Security Clearance: Certified Domino R5 CLS - Administration Granted Position of Public Trust by Microsoft NT 4.0 Workstation US Dept. of Transportation, Oct. 2009 Skills and Core Competencies Operating Systems: Windows 2K/XP/Win 7 O/S on Intel-based PC. Software: All shrink-wrap MS-Office application suite, MS-Ofc 2K thru MS-Ofc 2010 Enterprise-Caliber Email including Lotus Notes R5.x, R6.x, R7; R8 and Domino Server; Email Server Management on MS 2003 Server(s) or IBM AS/400 Server(s) to include Blackberry Enterprise Server V5.X, Blackberry device software O/S 4.x-5.x-6.x Hardware: Advanced hardware triage skills for typical office devices include HP, Dell, IBM workstations, laptops, and printers; RIM Blackberry BES V4.x, and Blackberry Smartphones. Experience Feb 11 Mar 11 American Express / HP Email Migration Technical Support Technical Consultant and hands-on Outlook and Blackberry device support Specialist during on-site Email Migration from Lotus Notes to MS-Outlook migration project; specific tasks include installation and setup of new Outlook Client to end user Pc, Enterprise Activation of end user Blackberry device for synchronization with corporate email, calendar and contacts. Approx. 13k users.

Jan 11 Feb 11 Air National Guard Technical Support Specialist Technical Consultant and hands-on Blackberry device support for initial 400+ mobile communication devices for the National Emergency Responders Network in conjunction the Air National Guard; Blackberry devices are model 9780, O/S V6.0 ; devices installed with satellite voice communication and geo-location software for use during national emergency deployment of responders. Sep 09 Nov 09 Federal Aviation Administration Domino/Notes Administrator Domino/Notes Application-Development Administrator with responsibilities including configuration and migration of databases, agents, templates and ACL groups from development environment to training and production environments. SF-85 Clearance. Mar 09 Jun 09 Sprint/Nextel University Advanced Technical Services Completed Advanced Technical Support training at Sprint/Nextel University, Operations Center in Oklahoma City, OK. Training includes provisioning, programming and troubleshooting Blackberry, HTC, Motorola, Samsung, Sanyo wireless devices. Jul 08 Feb 09 Seagate Technologies Notes Client/BlackBerry Smartphone L-3 Support Level 3 Lotus Notes Client support, Blackberry Smartphone support for 450+ regional LN users, 950+ global Smartphone users. Includes Admin. interaction with Domino/Notes 7.02 Client and Server(s), Blackberry BES Server(s) V 4.1.5, Smartphones 81xx, 83xx, 87xx, 88xx, and 90xx Blackberry series. Jan 08 Apr 08 Isola Group International Lotus Notes R7 Server Administrator Configured and installed 2 Domino Enterprise 7.0.2 email Servers, upgraded BlackBerry BES Server from R6 to R7, installed Domino Fix Pack 3 on total of 9 Servers; moved email users and application databases between Servers for load balancing, identified all orphaned mail files and redundant Notes apps. databases, performed Global Address Book cleaning, Resolved issues in Server Log files, provided training to onsite Jr. Notes Admin., including Domino Domain Monitoring (DDM) Sep 07 Nov 07 IBM Lotus Notes R7 Server Administrator Domino/Notes Client Administrator providing support on international team for 25k users in R5/6/7 Lotus environment., including BES, Ironmail, during Corporate merger/integration phase of IT Messaging. (AMRO-Bank of America)

Mar 07 Aug 07 Rural/Metro Corporate HQ Operations Center Sr. Lotus Notes/Blackberry Client Administration Full System Domino Server/Client Administration authority in R7 Client, R6 Server Corporate Environment Additional responsibilities include Blackberry Enterprise Server (BES) management and Client SmartPhone setup and Administration. Sep 06 Feb 07 Vanguard CRM Support Analyst Retail Investments Investment Account Support Specialist for established client investors. Core responsibilities include assisting Investors with inquiries and transactions regarding their Mutual Fund accounts; Additional responsibilities include processing on-line account deposit or redemption transactions and portfolio maintenance. Jan 06 May 06 SWIFT Transportation Corporate Center Project Management Analyst Position requires in depth understanding and analysis of a wide range of IT support processes in multi-departmental Corporate Center information solutions infrastructure. Evaluated current support infrastructure, prepared and presented to Sr. Management an overall Project Plan spanning 6 months of Support Process Improvement. Implemented a large number of industry standard Best Practices into IT support groups internally, and 3rd party Level 1 HelpDesk (Ciber Enterprise Helpdesk located in NYC.) Sep 04 Nov 04 DHL-Worldwide Configuration Specialist. / USA Sales Force Configuration/Upgrade support for 800+ North American sales-force employees during corporate upgrade of operating system for LAPTOP PC; specifically Siebel CRM. Upgrade/Configuration for Client-to-National Support Database; includes standardization of corporate email (Lotus Notes/MS-Outlook). Dec 03 Jul 04 IBM Lotus Notes R5.x Client Administrator Lotus Notes Client Administration in Worldwide Operations Center; 100k users,35k groups, 375 Servers: Includes support in USA, Canada, Europe, Australia, Asia. Full range of end user support including installation, configuration, remote, SMTP,Calendaring/scheduling, group creation/maintenance, db access, all misc. user issues. Queue manager for 14 member group distributed throughout United States.Secondary escalation member for Severity 1 & 2 Lotus Notes/Domino issues. Nov 02 Jul 03 UPS CSC Support Analyst Systems Support in high-volume Hub 2000 24x7 support center. Responsible for problem tracking, resolution or support escalation for major UPS Worldwide customers; utilization of remote control software (NETOP, pcAnywhere) for desktop and server issues.

Direct support interaction to internal and external Clients, widerange of software including Windows 9x, NT, 2000, Citrix Metaframe, Proprietary apps. Support typically provided by Systems Console/WAN monitoring and intervention. Oct 00 Jan 02 IBM Lotus Notes R5.x Client Administrator Responsibilities included full-scope Client Administration tasks : Responsible for the creation of new ID in Enterprise NAB (55,000+). Creation of user mail file in clustered environment (275 Servers). Notes ID recertification, rename, mail move. Shared inbox/calendar/address book db creation. Creation and maintenance of ACL groups. Maintenance of NAB/DD.. Tier3 support to corporate National Desktop Services (NDS) Helpdesk. Significant interaction with Desktop Support Analysts, and Knowledge Base. Directly participated in large-scale end user support during Notes upgrades; Corporate Client currently upgrading from R4 to R5 mail servers, converting end users to workstation based mail. Personally resolved 500/mo. (avg.) Helpdesk generated Notes issues via call tracking - software.

Aug 00 Oct 00 General Motors Implementation Support Coordinator Specific responsibilities to Director of I.T. Services, Arthur Anderson Sr. Business Partners for creation and launch of end-user support services including evaluation and implementation of call tracking software,training and assisting incoming helpdesk analysts, developing Lotus Notes end user support. Mar 98 Jun 00 INACOM Technical Support Analyst II/Team Lead Team Leader/Analyst II in 14-member multiple-client support group. and Mainframe CICS. upgrades, desktop issue resolution.Primary helpdesk support for 3,000+ seat user environment(s) utilizing NT Server, Windows 95/NT4.0 O/S, Lotus Notes and GroupWise E-mail, Office 95/97 Desktop, Utilization of PC-Anywhere remote control for installations,

Oct 94 Mar 98 Samaritan Health Systems Helpdesk Support Analyst Primary helpdesk support for all SHS facilities on a wide range of platforms and applications.

Responsibilities include user support by Problem Analysis/Resolution on 65 Novell servers supporting 5,000+ devices in an 11,000+ user environment. PC workstations on LAN/WAN were Windows 3.1, Windows 95, Windows NT utilizing standard Desktop applications. Participation in resolution of 5000+ monthly user support requests. Network included extensive 3270 Mainframe on SNA network; Email applications are GroupWise and Office Vision. Synopsis : Robert Dangremond IBM/Lotus Certified CLS, MicroSoft Certified MCP NotesDude8@Yahoo.com Cell : (405) 314-3596 Skype : RobertDango Linkedin profile : http://www.linkedin.com/in/robertdangremond Core Skills Summary : Enterprise Email and Mobile Messaging Administrator IBM Certified Domino/Lotus Notes Specialist CLS 10+ yrs. Blackberry BES Server and Device support - 4 yrs. High volume Enterprise support utilizing call tracking software. L2 L3 support to Help Desk and Desktop for unresolved issues. Direct interaction with both Executive level and general End User. Superior communication, presentation and time management. Education : University of Texas at Arlington. Major: Computer Science & Engineering Minor: Communications Certifications : Certified Domino R5 CLS - Administration - 2000 Microsoft NT 4.0 Workstation - 1998 Security Clearance : SF-85 Position of Public Trust granted 2009 by DOT - FAA Additional : Published: GroupComputing Magazine/Webzine Nov. 2001 smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration Lotus Notes Domino enterprise messaging routing replication delivery notes client notes server Lotus Blackberry Mobile migration Blackberry smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration Lotus Notes Domino enterprise messaging routing replication delivery notes client notes server Lotus Blackberry Mobile migration Blackberry smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration

Blackberry smartphone BES Blackberry Enterprise Server cell phone mobile messaging synchronization email calendar migration