SAP Solution in Detail SAP Best Practices for Retail

SAP® BEST PRACTICES FOR RETAIL: PREPACKAGED BUSINESS EXPERTISE

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. . . . . . . . . . . . . . 10 Distribution Center Logistics with Lean Warehouse Management . . . . . . . . . . . . . . . . . . . . . . . . . . . Business Configuration Sets . . . . . . . Personalization Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Subsequent Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3 . . Installation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Building for Tomorrow’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 More Information . . . . . . . . . . . . . . . . . . 9 Store Business Offline (Electronic Point of Sale) . Product Overview . . . . 7 Procurement of Replenishable Merchandise at Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 5 6 6 6 6 Key Business Scenarios Supported . . . . . . 11 Merchandise Distribution . . . . . . . . . . . . . . . . . . . 9 In-Store Customer Relationship Management . . 7 Procurement of Nonreplenishable Merchandise at Vendor . . . . . 12 Meeting Today’s Needs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Distribution Center Logistics with Warehouse Management. . . . . . . . . . . . . . . . . . . . . . . 9 Sales Order Management . . . . . 7 Assortment Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Retail Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Invoice Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Technical Building Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Promotion Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Merchandise-Driven Master Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Perishables Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Store Business Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .CONTENTS Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . eCATTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Technology and Automated Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

companies need sophisticated systems and tools for handling their merchandising tasks and their complete supply chain. and at a lower cost than ever before. Retail companies who choose mySAP ERP with SAP Best Practices for Retail can be confident they are receiving proven expertise and concrete business values. In this environment.EXECUTIVE SUMMARY The SAP® Best Practices family of offerings provides best business practices that quickly turn your mySAP™ ERP application into a live system that handles your specific business requirements. including support for diverse industry-specific business scenarios. Support for business scenarios helps you rapidly realize business benefits without extensive configuration of your SAP software. The SAP Best Practices for Retail offering comprises everything you need to set up a comprehensive solution in the retail industry. with less effort. In the retail industry. 4 . Use SAP Best Practices to evaluate and implement your specific business solution and realize the benefits of your SAP software faster. SAP Best Practices for Retail is an implementation tool for the SAP for Retail set of solutions that preconfigures mySAP ERP. SAP Best Practices can be used by companies of all sizes that need rapid implementation. as well as by global enterprises that need to create a corporate template for their subsidiaries. You can fine-tune all the comprehensive functions covered by SAP Best Practices for Retail to meet your specific needs. intensifying competition and rapidly evolving products make speed and accuracy basic business necessities.

” with minimal installation effort Fully documented. SAP Best Practices for Retail includes the following elements: • Detailed. Product Overview Areas of Use SAP Best Practices for Retail provides a fully documented and reusable prototype that you can turn into a productive solution quickly. Tools Like all SAP Best Practices offerings. they accelerate and facilitate the installation process. • Implementation SAP Best Practices for Retail contains all the steps necessary for implementing functionality supporting selected business scenarios. Definition of Building Blocks SAP Best Practices for Retail provides the building blocks you need for a fast and smooth implementation of mySAP ERP. you can simply select blocks of scenario-oriented configuration. It offers a variety of methodologies. The size and content of the blocks can vary from simple technical functions to complex functions that can be used as stand-alone elements. you can use mySAP ERP with SAP Best Practices for demonstration and training of both the project team and future end users. Because they are built using the latest technology. And because the building blocks are reusable and connectable. 5 . Rather than import the configuration of an entire system. Technical Building Blocks You can use a variety of technical building blocks from SAP Best Practices for Retail to support your various business scenarios. or project-team and end-user training • Complete preconfiguration settings that give you everything you need to run key processes “out of the box. Because you can use a generic building block for different business processes. minimizing redundancy in the development process and reducing development and maintenance costs. • Demonstration and training At an early stage of the implementation project. You can assemble several basic building blocks to form a higher-level block to support a business scenario. You can use the building-block installations as the basis for your own scenarios. they can be flexibly assembled to support a variety of business scenarios. Building blocks are reusable preconfiguration units you can combine to install parts of SAP Best Practices. this method of constructing business content reduces redundancy. and proven preconfigurations of SAP software. Or you can use individual building blocks to modify an existing scenario or process. descriptions of business scenarios. In addition. Flexible Technology You can use SAP Best Practices for Retail in all phases of a project: • Evaluation SAP Best Practices for Retail helps you quickly set up a prototype to get a “look and feel” impression of mySAP ERP. step-by-step implementation procedures for mySAP ERP.TECHNOLOGY AND AUTOMATED TOOLS The SAP Best Practices for Retail offering features several tools to help you realize best practices in the retail industry. including automated activities • Extensive documentation that you can use repeatedly – for self-study. these settings include functions that support business processes and various training material. for example. you can adapt them quickly and easily. Similar to the components in a child’s snap-together construction kit. evaluation. SAP Best Practices for Retail delivers numerous enduser procedures that can serve as training material and as a basis for end-user documentation.

The installation assistant specifies which building block you have to install first and provides all the information needed for installing the building blocks in the correct order. 6 . Business process procedures are provided for all business scenarios supported by SAP Best Practices. application-focused descriptions of individual business processes and scenarios. The installation assistant guides you step-by-step through the installation process. they automatically carry out configuration settings and save them in transport requests. Personalization Assistant You use extended computer-aided test tools (eCATTs) within the context of SAP Best Practices for Retail to activate BC sets and create master data. For example. you can choose which preconfiguration to use for the implementation of functionality supporting a specific business scenario. you can use eCATTs to create master data in all components of the system landscape in which you need example data. such as to personalize central organizational data. The installation assistant functionality of SAP Best Practices (discussed in the following section) and the installation documentation guide you through this process. Via the installation assistant. When you have successfully installed functionality of SAP Best Practices that supports a business scenario.Installation for Support of Business Scenarios Business Configuration Sets To set up a scenario supported by SAP Best Practices. you can employ the delta configuration to implement further customer-specific requests that are not covered by SAP Best Practices for Retail. Execute eCATTs from within the installation assistant. directly in the system. Installation Assistant SAP Best Practices for Retail delivers preconfigured settings in the form of business configuration (BC) sets that you can use to assemble either a prototype or a development system. The personalization assistant for SAP Best Practices guides you through the personalization activities. Then you can import the transport requests resulting from the BC-set activation and delta configuration into the quality assurance or production system. You perform the standard installation for SAP Best Practices using default values and sample master data. When you activate the BC sets in the development system. If necessary. If you want to install SAP Best Practices with personalized values. you have to install a number of building blocks in a predefined sequence. you can use the business process procedure to test the functionality. You perform the subsequent installation of the personalized solution using the installation assistant described above. you can easily install the complete SAP Best Practices offering or selected functions within a very short time. They contain detailed. eCATTs Using the installation assistant for SAP Best Practices. the offering provides functions to let you easily adapt selected values to your needs.

The descriptions for this scenario begin with the required planning steps and then cover in detail the forecasting processes and four different consumption-based material requirements planning (MRP) procedures. Procurement of Replenishable Merchandise at Vendor In the SAP Best Practices for Retail offering. Merchandise-Driven Master Data Assortment Management Within the best-practice descriptions for merchandise-driven master data. bearing in mind competitors’ prices. which is a working environment for stock planners. the pricing process is roughly structured into pricing calculation at retail and wholesale levels. the offering describes in detail the fundamentals of two-step pricing and of data retention for condition records. This description also shows you how to carry out quantity optimizing when converting a purchase requisition to a purchase order. generate a pricing work list. It also allows you to create a background work list. In pricing-work-list processing. 7 . and make a market-basket calculation for a number of articles for an imaginary market basket. The descriptions in SAP Best Practices for Retail describe how to create assortments and assortment modules and how to assign them to articles using listing processes. you can manually assign articles to assortment modules and then assign the modules to the assortments. The descriptions examine the principal features of creating listing conditions using integrated article maintenance as well as examine reference handling in the article master. and therefore which articles. The descriptions then outline supply-source-determination schema in the mySAP ERP application and explain the various options. a store can buy and sell. the offering displays article creation of single. the preconfigured functionality of SAP Best Practices for Retail automatically generates the listing conditions for every valid combination of article and assortment. This unrivaled combination of detailed business documentation describes first-in-class business practices in the retail industry and includes a complete set of technical tools and information to help you implement mySAP ERP to support the business processes. Alternatively. and structured articles in the process for article maintenance.KEY BUSINESS SCENARIOS SUPPORTED SAP Best Practices for Retail includes best-practice descriptions that reveal how best to implement various functionalities in your system that support key business processes. In both cases. In the retail calculation. generic. using the example of the sales-price calculation for a single article. Assigning articles to assortments determines which assortments. the offering looks at the possibility of taking into account pricingrelevant changes to master data and condition records. It also shows you how to carry out manual optimization using the planning workbench. as well as details about how to set up and configure your mySAP ERP application. and release a pricing work list. Retail Pricing Assortments are separate objects in the SAP for Retail set of solutions. You can assign articles to assortments automatically on the basis of a predefined rule set during article and assortment maintenance. SAP Best Practices for Retail serves as the implementation tool for the SAP for Retail set of solutions that preconfigures mySAP ERP. the offering describes the specific calculation for price-listing conditions as well as examines individual customer discounts and the effect that they have on price determination in the sales order. how to use the new order-cancellation function. You can calculate sales prices. In the wholesale calculation. which is based on a restriction profile. Purchase-order processing begins with the planning workbench. and how to use the automatic purchase-order block-and-release function.

you can enter arrangements for one year and can extend those arrangements to following years. You can also use the function that supports these processes as a quick and easy tool for ordering articles. is subject to strict time constraints. In this way. SAP Best Practices for Retail describes purchase-order processing.and fashion-dependent clothing industry regularly has the problem of determining competitive prices for the new assortments and collections to be listed. The process comprises the following steps: quantity optimizing. The special processes described for planning. The processes described are not restricted to perishable products. vendor evaluation. not only helps you optimize article procurement but also makes it easier for you to choose sources of supply and continuously monitor existing supply relationships. The final step of procurement of replenishment merchandise. such as advertising subsidies. as explained in the section above. investment buying. This procedure is called subsequent settlement. as explained in the section above. The process requires considerable experience. procuring. optimized logistics for perishable products. The vendor-selection description in SAP Best Practices for Retail shows the classic selection process of comparing quotations from different vendors. The section on purchase-order monitoring shows you how to do this. You can also use them for articles marketed by several different kinds of vendors.Order optimizing is a new process supported by SAP Best Practices for Retail. incremental rebates. this functionality helps you maintain your competitive edge. from the vendor via the distribution center or directly to the stores. Providing detailed information about the best prices and terms of payment and delivery. or account rebates. Usually. or listing payments. Subsequent Settlement The trend. Procurement of Nonreplenishable Merchandise at Vendor Perishables Procurement The description for perishables procurement describes the procurement and distribution of perishable products. In practice. If you are responsible for purchasing. and others do not depend on the flow of goods. and vendor evaluation for procurement of nonreplenishable merchandise at a vendor similarly to the way it describes procurement of replenishable merchandise. 8 . since the goods move in a short product life cycle and are subject to dramatic swings in demand. order optimizing. you want to gain an overview of your vendors and purchasing organizations from time to time. Sales of seasonal goods are therefore controlled with calculation strategies. you can archive sales and invoice documents after the validity period of the arrangement. and must accord with business management criteria or processes. and load building. payments for disposal. such as annual bonuses. SAP Best Practices for Retail describes order optimizing and vendor evaluation for perishables procurement similarly to the way it describes procurement of replenishable merchandise. price negotiations are conducted at least once a year between purchasing agents and representatives of a vendor. A part of the conditions agreed upon with the vendor is applied retroactively instead of directly with the merchandise invoice. and issuing enable streamlined. The processes support decision making by allowing you to carry out a speedy analysis of requirements and the current market situation. Some conditions depend on the flow of goods.

consignment. and thirdparty order as order types. and billing. weight. It provides the information for payment or evaluation of invoices to these components. standard order. it may be stored in a warehouse. the article is maintained in the system. You look in the system to check if the article is in stock. 9 . size. The in-store customer relationship management description makes use of the retail store component of SAP for Retail to show how to handle sales orders in the store. customer contract. At the end of the logistics chain of purchasing. In other words. and calculations. that means that the store has a catalog from the vendor containing all the relevant data. complaints/returns. back-order processing. mySAP ERP saves the information and updates the data in the material management component and in the invoicing component. who in turn sell the merchandise to their customers (a wholesale function). and so on. This article is a “catalog article”. an unknown customer comes into the store and wants to buy a specific article. In-Store Customer Relationship Management Sales order management is a business-to-business (B2B) scenario that you can manage without involving a store. such as the price. mySAP ERP uses inquiries and quotations to map presales business transactions. the verification checks the receipt invoice’s accurate content. inventory management.Invoice Verification The logistics invoice verification is a part of the material management component of mySAP ERP. It is a good idea to create inquiries and quotations if you want to use the resulting documents as the basis for analyses that are run in the system. Sales Order Management You can use the variants rush order. These orders have the following main differences: • Rush orders The customer receives the merchandise immediately and pays you for it later. Logistic invoice verification is closely connected with the mySAP ERP components of finance and controlling. Sales order processing incorporates presales. you sell to your known customers (with master data records). the descriptions for sales order processing also include the following process steps: credit limit check and availability check. prices. If the article is large and bulky. payment handling. You use the data stored in inquiries and quotations as the basis for any subsequent documents and for the sales analysis. In the first process described. delivery time. customer billing document. In the second process. such as delivery. The process steps in the document that support sales order management show how you can map and process sales orders for B2B in SAP for Retail solutions. online store. • Third-party order The customer receives the merchandise from your vendor at a later date and pays you for it later. terms of delivery. sales order–processing functions. When the invoice is posted. and the resulting follow-up actions. and invoice verification. The article is not in stock in the store and is not maintained in the system. product catalog. and subsequent settlement. the actual sales order. Inquiries and quotations enable you to enter and save all key sales-relevant information that you use when processing an order. • Standard orders The customer receives the merchandise from you at a later date and pays you for it later. In addition to these process-oriented.

clearance-sales promotions are the main method used to generate sales. and merchandise categories) via the POS interface. for example. The retail store component is designed for small to mediumsized stores with business processes of limited complexity. Promotion Management From a sales-oriented perspective. boost sales. mySAP ERP. promotions provide retailers with a key opportunity to differentiate and position their merchandise in a competitive. particularly when margins become tighter. 10 . part-time employees can easily learn how to use the system without extensive training. such as European Article numbers. Retailers run promotions to reduce existing stock levels. or test new products on the market. employees can execute these postings directly in the store. If a user maintains master data. you have the option of making a direct request. That is. In addition to the initial supply of data. you can request specific data directly without scheduling the data transfer beforehand. These stores need the functionality of SAP for Retail solutions in a limited scope. If the modified field is relevant for the store. which is inbound functionality. Therefore. to exchange information via the point-of-sale (POS) interface in mySAP ERP. Interfaces for the connection of portable data capture (PDC) devices are also available with the retail store component. the retail store component completes and optimizes the existing instruments for the executing of store processes by providing both the already existing functions of SAP for Retail solutions and specially developed functions to store personnel information. and sales postings make up the mass business of a store. Moreover. taking account of the current store assortment. goods movement. Procurement. the application creates a change document. In addition to this procedure. conditions. so simplified screens and function flows are sufficient. In the textile industry. This interface combines the intuitive usability of the Web browser with the storecompatible transactions of the central SAP for Retail solutions. In addition. In combination with other SAP for Retail solutions. The report analyzes the changes that have been made since the last time data was correctly prepared and sends these changes to the POS systems.Store Business Offline (Electronic Point of Sale) Store Business Online You can use distributed retailing. another important aspect to your retail processes is the continuous preparation of change data. If master data is changed. for example. such as price changes. which is outbound functionality. mySAP ERP creates a change pointer. You can also upload information from the store systems to the central retail system via the POS interface. They are also a useful method of boosting the success of a company. mySAP ERP prepares the data in intermediate document (IDoc) format after initialization (initial supply of data to the store). With the retail store component of SAP for Retail. You can regularly supply the POS systems in your stores with current data (master data. the retail store functionality has an Internet-based user interface tailored for the requirements of the stores. mySAP ERP schedules a report to run after the close of business. This means that you need to maintain the master data only in the central system. aggressively priced environment.

using a warehouse management system with inventory management at storage-bin level. this is called lean warehouse management in mySAP ERP. article quantities and prices. expected sales. You can easily adjust this example to fit the warehouse of any customer. You use lean warehouse management exclusively for processing goods receipt and goods issue. 11 . distribution center means a warehouse that receives deliveries from vendors. and you send the data to the participating stores when the promotion is announced. For warehouses with a simple structure. Promotions are planned at the headquarters level. with inventory management done at the level of storage location. which target anonymous end customers. You can also compare data to previous promotions. When planning a promotion. the organization of the warehouse. this description is only one example of an implementation. Distribution Center Logistics with Lean Warehouse Management You can manage warehouse stocks summarily on the level of storage location in the inventory management component of mySAP ERP. organization. which offer special prices to known customers for whom customer master data already exists. and logistical units of measure. This enables mapping of simple warehouse structures that have only one fixed storage bin per article. and provides merchandise for shipment to customers or stores. stores merchandise. such as time periods. you have to take into account relevant factors. Distribution Center Logistics with Warehouse Management The description of this business scenario describes the processing of merchandise in the distribution center. and you work with outbound deliveries and create transfer orders for these deliveries. the functionality of lean warehouse management is recommended. This description shows the processing procedure for retail goods in a distribution center. When stock keeping for large-scale storage is more complex – for example. and the type of merchandise being stored. With very little effort. this description should be viewed simply as an example for implementation purposes. and the merchandise stored there. Since storage procedures depend on space limitations. you can adapt this example to fit any situation. Lean warehouse management administers stocks at the level of storage location. As warehouse processes depend greatly on the amount of space available. You can differentiate between promotions for the retail sector. In this description.The best-practice descriptions for promotion management enable you to sell articles at a price lower than the standard price. and wholesale promotions. when you store the same articles in several places in the warehouse and use different strategies throughout the warehouse – you should use the enhanced functionality of the warehouse management component in mySAP ERP. These transfer orders serve as picking lists.

and that then prepares it to be shipped to customers or stores. Merchandise can be delivered directly from the vendor to the recipient. You can use an allocation table (push method) or the collective purchase order (pull method) to plan merchandise distribution and then trigger and execute distribution centrally in the distribution center. that uses efficient distribution methods to move merchandise through the warehouse without it being put away temporarily.Merchandise Distribution Retailers often have to distribute merchandise among a large number of recipients. from a distribution center to a recipient. Note that this example can be adapted to fit any situation. This scenario should be viewed simply as an example for implementation purposes. The distribution center is a warehouse that is supplied by vendors. One example would be fashion merchandise or promotional items in chain-store companies. This description shows how to distribute trading goods via the distribution center. or from the vendor to a distribution center and then to the recipient. such as stores. The merchandise distribution functions of mySAP ERP enable you to carry out the distribution process efficiently from the planning stage right through to shipping the merchandise. 12 . The distribution process is divided into planning and execution.

• Extend your business solution SAP Best Practices for Retail contains a fully documented implementation procedure that includes automated steps and is based on a typical customer system. fully documented prototype that you can use as a starting point for your implementation. it takes only a few days to build a working. By enabling you to identify potential pitfalls up front and avoid them. • Take advantage of rapid implementation and manageable costs Rapid implementation techniques make it possible to reduce the costs of integrated technology by more than 50% over traditional approaches. you can realize a variety of business benefits: • Use solutions tailored to meet your needs SAP Best Practices for Retail provides the tools. and methodology you need to implement and optimize mySAP ERP – from both a functional and a technical perspective. BUILDING FOR TOMORROW’S With SAP Best Practices for Retail. and implement solutions. You can use one or more components of mySAP ERP as a source system for running business processes on the basis of your own systems and data. All project members use the same tool. ready-to-use tools you need in SAP Best Practices for Retail. content. SAP Best Practices for Retail helps you avoid the system.MEETING TODAY’S NEEDS. • Use prepackaged business expertise SAP Best Practices for Retail largely anticipates common business requirements and delivers exactly the documentation and configuration needed for a smooth evaluation and implementation. 13 . • Improve project performance and communication SAP Best Practices for Retail offers an integrated tool that you can use to evaluate and demonstrate mySAP ERP. And the scalability of the mySAP ERP application means that a company invests only once – even when the organization changes or grows. business process. train your project team. All SAP Best Practices for Retail deliverables are fully reusable and can easily be adapted to meet your specific needs. • Build a working prototype With SAP Best Practices for Retail. which leads to effective communication. and configuration mistakes of those who start from scratch. • Avoid beginners’ mistakes As a proven solution. SAP delivers the efficient.

To order the entire SAP Best Practices for Retail DVD set – including the documentation and preconfiguration DVD – contact the contracts department of your local SAP office. That is. enterprise portals.sap. Or. go to service. you can send an e-mail to bestpractices@sap. the SAP Best Practices for Business Intelligence offering supports the business process of business intelligence. supply chain management. SAP Best Practices for Business Intelligence). SAP customers and partners can also order online from SAP Software Catalog on the SAP Service Marketplace extranet. no preconfiguration CD is needed. and business intelligence. To learn more about SAP Best Practices. For example.sap. go to SAP Service Marketplace and order online from SAP Knowledge Catalog. To order additional copies of the documentation CD. You can easily combine SAP Best Practices for Retail with additional functionalities delivered with various SAP Best Practices cross-industry offerings. SAP Best Practices for Retail is available free of charge.com. 14 .MORE INFORMATION An assortment of SAP Best Practices cross-industry offerings support business scenarios that focus on customer relationship management.com/bestpractices (SAP Service Marketplace for customers and partners) or www. Please note that some versions of SAP Best Practices consist only of a documentation CD (for example.com/bestpractices (public Internet site).

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