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Travellers Testimony

Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * Meenakshi Balasubramanian Age (as on date) 36 Gender Female Email Id (Personal Preferred) * meenakshi.rajivrajan@gmail.com Mobile Number If Any 9818246242 Permanent Residential Location (City / Town / Village) Chennai Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name Same as above Age Same as above Gender Female Type of difficulty / disability (if any) * Mobility

EXPERIENCE
How would you describe the special accommodation / service needed? * (NWCC) Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft and also requires lift on/lift off assistance onto and off the aircraft. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * Crutches When was specific requirement declared by passenger? From Booking Time to 48 hours before travel Description of incident (In Brief)

Would you like any particular action taken towards this specific incident? If so what? Was additional documentation being carried by passenger? No, None of the above Restrictions / Problems faced Intrusive security screening Feedback on Restrictions I Problems Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Airport Arrival, Security Suggestions (if any)

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* No Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code Airline * Air India From (Departure Airport) * chennai To (Arrival Airport) * Delhi

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO

Feedback Re DEPARTURE Airport Accessibility Accessible facilities Feedback Re ARRIVAL Airport Accessiblity Accessible facilities and services General Feedback Re Airline Accessiblity seat selection Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 3 How would you rate arrival airport accessibility? 3 How would you rate airline accommodation for specific requirements and overall experience? 2

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 21/03/12 17:20

Travellers Testimony
Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * SMITHA S.S Age (as on date) 32 Gender Female Email Id (Personal Preferred) * dlu.south@gmail.com Mobile Number If Any 9840087540 Permanent Residential Location (City / Town / Village) Chennai Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name SAME AS ABOVE Age SAME AS ABOVE Gender Female Type of difficulty / disability (if any) * Mobility, Hidden / Invisible

EXPERIENCE
How would you describe the special accommodation / service needed? * (NWCC) Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft and also requires lift on/lift off assistance onto and off the aircraft. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * (WCMP) Wheelchair manually powered When was specific requirement declared by passenger? On arrival at airport Description of incident (In Brief)

In 2006, while traveling from Chennai to Kolkotta by Air Deccan, myself and my colleague were forced to sign an indemnity bond stating that Air Deccan is not responsible for any mishap to the person or belongings during air travel. On return from Kolkotta, both of us wanted to sit together, which was refused by the pilot. In turn the Pilot insulted me in front of other passengers and said that he would off-board me from plane. In August 2011, while traveling back from Delhi to Chennai by Air India, myself and my colleague were refused ambu-lift service at Chennai airport and after an hour's argument, the service were provided to us. Would you like any particular action taken towards this specific incident? If so what? The entire crew on board and all airport staff shall be trained on the rights of disabled people and the appropriate services/support to be given to disabled people. There should be stringent penalties levied on persons misbehaving with or discriminating disabled people on the grounds of disability. Was additional documentation being carried by passenger? Yes, Disability Certificate Restrictions / Problems faced Insisted on Indemnity Form (SELF), Humiliating treatment, Delay, Non-availability of ambulift / aerobridge / ramp, Toilet Accessiblity Issues Feedback on Restrictions I Problems Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Airport Arrival, Check-In, Departure Area, Seating, Toilet, Disembarking

Suggestions (if any) Airport arrival: Auto Rickshaws shall be allowed till the departure terminal inside all airports including Chennai Airport as all disabled people or people with reduced mobility or people carrying heavy luggage may not be able to hire or use a cab. Check-in: While check in, disabled people shall be treated with dignity and shall not be asked to sign any indemnity bond. Departure Area:From the entrance of departure terminal to the check in counter, wheel chairs shall be provided at the entrance as disabled people would need them from the point when and were they are dropped outside the terminal. Seating: Disabled People shall be provided a comfortable and accessible seating according to their choice. Toilet: Toilets be clean, accessible and spacious in the airport and aircraft. There shall be more toilets at short distances inside the airport. Disabled people shall be allowed to access the toilet at the shortest distance irrespective of the Class (business/economy). Disembarking: Ambu-lift services shall be provided in all airlines for diembarking passengers with reduced mobility.

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* No Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * Yes

FLIGHT INFO
Flight Code DN 618

Airline * Other airline / Now defunct airline From (Departure Airport) * Kolkotta To (Arrival Airport) * Chennai

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS Airline communicated that they would take appropriate steps

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility Airport flooring slippery and not accessible. Ambulift not available whenever needed. Feedback Re ARRIVAL Airport Accessiblity Toilets not in frequent numbers and at short distances. General Feedback Re Airline Accessiblity Seat selection not accessible and as per the choice of disabled person. Airlines questioning disabled people's fitness to travel by air on grounds of disability which is a degradation to their dignity.

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 2 How would you rate arrival airport accessibility? 2 How would you rate airline accommodation for specific requirements and overall experience? 2

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 22/03/12 15:01

Travellers Testimony
Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * Sai Padma Age (as on date) 40 Gender Female Email Id (Personal Preferred) * saipadma@gmail.com Mobile Number If Any 9052627070 Permanent Residential Location (City / Town / Village) Visakhapatnam Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name same as above Age same as above Gender Female Type of difficulty / disability (if any) * Mobility

EXPERIENCE
How would you describe the special accommodation / service needed? * (WCHS) Passenger travelling in their own wheelchair: that does not require to be pushed through the airport terminal to the aircraft steps, but does require lift on/lift off assistance onto and off the aircraft. The passenger is unable to ascend steps but can walk short distances. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * Callipers / Orthotic aid / Prosthesis / Bionics When was specific requirement declared by passenger? From Booking Time to 48 hours before travel Description of incident (In Brief)

I was operated on my spine for gross scoliosis and use calipers. But standing and walking short distances are also highly difficult for me. at the security point, i was always checked individually first by making me stand, and then my travel wheelchair is taken to different area to get it security checked. this process takes from 20-45 minutes at a stretch. So I always have difficulty in standing and I cant sit and transfer from and to in the airport wheelchairs, that are usually not in good condition. Every time I have to argue and convince to have my wheelchair as cabin luggage. Rarely my request was obliged. Mostly it is denied. While, lifting off/on manually to the aircraft steps, the assisting team members almost dropped me two times. Would you like any particular action taken towards this specific incident? If so what? Specific Action Needed: 1. Issue notices to security on duty and airlines ground staff regarding treatment of persons like me. 2. Assurance from them stating that they will allow my wheelchair as cabin luggage. 3. Since the Ambulift is not provided, a compensation should be paid which can be equivalent to hiring cost of Abulift 4. Disciplinary action towards the staff mishandling the wheelchair and causing grievous inconvenience and pain to passenger. The Compensation could be in the form of refund of the ticket cost and medical expenses if any. Was additional documentation being carried by passenger? Yes, Disability Certificate, My Digital X-ray CD Restrictions / Problems faced Refused cabin carriage of assistive aid, Intrusive security screening, Poor handling - assistive aid, Refused cabin carriage of assistive aid, Humiliating treatment, Delay, Non-availability of ambulift / aerobridge / ramp, Non-availability of aisle chair, Toilet Accessiblity Issues, Restricted seat allocation to back row / near bathroom etc without passenger request or consent, Poor / Misleading / Inaccessible Information Media, Untrained / Unaware Staff, Too many / improper / unsafe wheelchair transfer(s) Feedback on Restrictions I Problems 1.Untrained staff in taking care of Pwds and their assistive devices 2. Absence of clear instructions helping Persons with Disabilities during Security check 3. Absence of clear instructions to airlines ground staff in allowing WC/Assistive devices on board 4. Mishandling of wheelchair while transferring in/out of air bus ( from terminal to aircraft)

Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service NOTHING PLEASANT AT ALL. ALWAYS ANXIOUS. Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Booking, Airport Arrival, Security, Boarding Counter, Boarding transit, Lifting & Transferring to seat, Seating, Cabin Baggage, Toilet, Information / Entertainment / Safety Communication, Baggage Carousel Suggestions (if any) Booking- Wheelchair check box is needed Airport Arrival-Priority alighting point near to entry gate Security-Appropriate screening equipment adjacent to the security check Boarding Counter-Priority Boarding Boarding Transit- Trained ground staff and right use of available infrastructure facilities (for ex. use of foldable ramp fixed to the bus) Lifting & transferring to the seat- Trained staff and lifting chair in good condition Seating- Allocation of seat with ample leg space Cabin Baggage- Proper assistance Toilet- Must be accessible and as per the universal design standards Information- prominently displayed and effectively communicated as per type of disability Baggage Carousel- Assistive devices should not be put on carousel

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* No Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code Airline * SpiceJet From (Departure Airport) * Hyderabad To (Arrival Airport) * Visakhapatnam

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS No AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS No

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility Same as mentioned in Previous Sections

Feedback Re ARRIVAL Airport Accessiblity Same as mentioned in Previous Sections General Feedback Re Airline Accessiblity Same as mentioned in Previous Sections Feedback Re Mobility / Assistive Aids used by Airline Mobility chairs used by Airlines are not at all in condition. There should be specific time limit in replacing them. Many times, they were not even dusted and kept ready adding to delays.

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 2 How would you rate arrival airport accessibility? 2 How would you rate airline accommodation for specific requirements and overall experience? 2

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 28/03/12 10:23

Travellers Testimony
Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * ANAND Age (as on date) 44 Gender

Email Id (Personal Preferred) * th.anand@gmail.com Mobile Number If Any Permanent Residential Location (City / Town / Village) Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name

Age

Gender

Type of difficulty / disability (if any) * None = Not Applicable

EXPERIENCE
How would you describe the special accommodation / service needed? * (OTHS) Other service required not covered by other SSRs Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * None of the above When was specific requirement declared by passenger? Description of incident (In Brief)

Would you like any particular action taken towards this specific incident? If so what? Was additional documentation being carried by passenger? Restrictions / Problems faced

Feedback on Restrictions I Problems Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Suggestions (if any)

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* No Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code Airline * SpiceJet From (Departure Airport) * Bangalore To (Arrival Airport) * Hyderabad

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility

Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 2 How would you rate arrival airport accessibility? 2 How would you rate airline accommodation for specific requirements and overall experience? 1

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 29/03/12 15:17

Travellers Testimony
Is this your personal experience? * I am spouse of the passenger Full Name * PRAGNANAND Age (as on date) 45 Gender SAME AS ABOVE Email Id (Personal Preferred) * pragnanand.b@gmail.com Mobile Number If Any Permanent Residential Location (City / Town / Village) Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name SAME AS ABOVE Age SAME AS ABOVE Gender SAME AS ABOVE Type of difficulty / disability (if any) * None = Not Applicable

EXPERIENCE
How would you describe the special accommodation / service needed? * (WCHC) Passenger travelling in their own wheelchair: that requires to be pushed through the airport terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft. The passenger cannot walk or ascend steps. A wheelchair is needed at all times. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * (WCMP) Wheelchair manually powered When was specific requirement declared by passenger? From Booking Time to 48 hours before travel Description of incident (In Brief)

FROM THE TIME OF REPORTING AT THE AIRLINE DESK, WE NEED TO ARGUE ABOUT MY SPOUSE CONDITION (of polio since birth & spinal cord operation for gross scoliosis) AND THE NEED FOR BOOKING CUSTOMIZED WHEELCHAIR AS CABIN LUGGAGE. AT THE TIME OF SECURITY CHECK SHE IS MADE TO STAND FOR 15 MIN TO 45 MIN FOR TAKING THE WHEEL CHAIR FOR SCANNING AS THE MACHINE IS LOCATED ELSEWHERE. THERE IS NO PREFERENCE GIVEN FOR PRIORITY BOARDING. UNTRAINED STAFF HANDLING THE PERSON IN WHEEL CHAIR. THE WHEEL CHAIR USED FOR LIFTING THE PERSON WITH DISABILITY INTO THE AIRCRAFT IS NOT IN GOOD CONDITION. IT IS EXTREMELY DIFFICULT FOR THE GROUND STAFF TO LIFT THE CHAIR ESPECIALLY THEMSELVES BALANCING ON THE NARROW STEPS OF THE AIRCRAFT. NO PRIORITY GIVEN WHILE ALLOTTING THE SEATS WITH AMPLE LEG SPACE.

Would you like any particular action taken towards this specific incident? If so what? ISSUE OF NOTICES TO THE AIRLINES & SECURITY STAFF ON DUTY COMPENSATION FOR NOT PROVIDING AMBULIFT or SAFE TRANSFER INTO THE AIRCRAFT Was additional documentation being carried by passenger? Yes, Disability Certificate, CD OF SPINAL CORD CONDITION Restrictions / Problems faced Refused cabin carriage of assistive aid, Intrusive security screening, Poor handling - self, Refused cabin carriage of assistive aid, Humiliating treatment, Delay, Non-availability of ambulift / aerobridge / ramp, Non-availability of aisle chair, Restricted seat allocation to back row / near bathroom etc without passenger request or consent, Untrained / Unaware Staff, Too many / improper / unsafe wheelchair transfer(s), NO USE OF FOLDING RAMP ON AIR BUS/PROCEDURES NOT FOLLOWED Feedback on Restrictions I Problems REFUSAL TO BOOK WHEELCHAIR AS CABIN CARRIAGE

NON USE OF PULL OVER RAMP OF AIR BUS INTO THE AIR BUS.

FOR TRANSFERRING THE WHEEL CHAIR FROM THE EXIT DOOR OF THE AIR PORT

UNSAFE TRANSFER OF PWD INTO THE AIRCRAFT NO AMPLE SPACE FOR LEG MOVEMENT INACCESSIBLE TOILETS INSIDE THE AIRCRAFT NO RESERVED PLACE EXCLUSIVE FOR WHEEL CHAIR PARKING/KEEPING OTHER ASSISSTIVE DEVICES Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service NO SUCH EXPERIENCES TILL DATE Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Booking, Airport Arrival, Check-In, Security, Departure Area, Boarding Counter, Boarding transit, Embarking, Lifting & Transferring to seat, Seating, Cabin Baggage, Toilet, Information / Entertainment / Safety Communication, Disembarking, Baggage Carousel, UNTRAINED STAFF & NON PROVISION OF AMBULIFT Suggestions (if any) BOOKING: ICON INDICATING THE PERSON BOOKING IS A PERSON WITH DISABILITY AIRPORT ARRIVAL : ALLOT PLACE TO ALIGHT FROM THE VEHICLE VERY NEAR TO THE ENTRY GATE OF THE AIRPORT. WHEEL CHAIR NEED TO BE SCANNED ALONG WITH THE LUGGAGE. CHECK-IN : WHEEL CHAIR BE TAKEN AS CABIN BAGGAGE.

SECURITY: PERSON WITH DISABILITY BE FRISKED BY BEING ON THE WHEEL CHAIR. DO NOT ASK TO REMAIN STANDING. BOARDING TRANSIT: PRIORITY BOARDING WITH TRAINED ATTENDANTS WHO FOLLOW PROCEDURES STRICTLY FAILING WHICH LIABLE FOR PUNISHMENT FOLLOWED BY ON SPOT COMPENSATION TO THE GUEST.

LIFTING & TRANSFERRING TO SEAT: FEMALE GUESTS TO BE HELPED BY FEMALE ATTENDANTS. TOILET: PROVISION OF ONE TOILET FOR PWDs WELL MAINTAINED THAT ARE KEPT DRY FOR SAFETY. INFORMATION/SAFETY COMMUNICATION: BROCHURES DISTRIBUTED

RECRUITMENT OF WELL INFORMED AND TRAINED STAFF PROVISION OF ON BOARD COMPLAINT FACILITY & ALSO WITH A PROVISION OF FUNCTIONAL COMPUTER AT THE PLACE OF ARRIVAL TO LODGE ON LINE COMPLAINT WITH A AUTO RECEIPT OF THE COMPLAINT REGISTERED ALONG WITH FOLLOW UP INSTRUCTIONS.

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* No Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code

Airline * SpiceJet From (Departure Airport) * Hyderabad To (Arrival Airport) * Visakhapatnam

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 2 How would you rate arrival airport accessibility? 2 How would you rate airline accommodation for specific requirements and overall experience? 1

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 29/03/12 17:04

Travellers Testimony
Is this your personal experience? * No. This is Second Hand Information (I was a co-passenger) Full Name * Aparna Das Age (as on date)

Gender

Email Id (Personal Preferred) * aparnadas@projectarunima.org Mobile Number If Any Permanent Residential Location (City / Town / Village) Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name

Age

Gender

Type of difficulty / disability (if any) * Autism

EXPERIENCE
How would you describe the special accommodation / service needed? * (DPNA) Passenger with intellectual or developmental disability needing assistance. It includes the passengers who suffer, for example, from Alzheimer's disease or Down's syndrome. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * None of the above When was specific requirement declared by passenger? Not Applicable Description of incident (In Brief)

My sister ( the person with Autism) has a very visible tremor as a result of her anti epilepsy medication. The person handing out boarding passes took ours back and refused to give them back till her boss okayed my sister's permission to board the flight. We were stared at, checked out by about 4 people till someone came and said it was okay for her to board. Would you like any particular action taken towards this specific incident? If so what? Was additional documentation being carried by passenger? No, None of the above Restrictions / Problems faced Refused Boarding, Intrusive security screening, Humiliating treatment, Delay, Untrained / Unaware Staff Feedback on Restrictions I Problems Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Check-In Suggestions (if any)

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* Not Applicable

Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code Airline * SpiceJet From (Departure Airport) * Bangalore To (Arrival Airport) * Delhi

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? How would you rate arrival airport accessibility? How would you rate airline accommodation for specific requirements and overall experience?

DECLARATION

I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 30/03/12 08:18

Travellers Testimony
Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * ANON Age (as on date) 34 Gender Female Email Id (Personal Preferred) * abilitiesunlimited@yahoo.com Mobile Number If Any Permanent Residential Location (City / Town / Village) Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name same as above Age same as above Gender Female Type of difficulty / disability (if any) * Mobility

EXPERIENCE
How would you describe the special accommodation / service needed? * (WCHC) Passenger travelling in their own wheelchair: that requires to be pushed through the airport terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft. The passenger cannot walk or ascend steps. A wheelchair is needed at all times. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * (WCMP) Wheelchair manually powered When was specific requirement declared by passenger? From Booking Time to 48 hours before travel Description of incident (In Brief)

It was my first air teavel experience. I was accompanied with my husband sand son. We needed to board the Air India Express flight from Mumbai to Kochi. The airport attendent was taking me through the terminal to the air craft. He said no need to go by lift and we can use escalator. I was apprehensive and told him wheelchairs cannot be taken on a escalator but he insisted telling he has taken it many a times and no need to worry. The moment we stepped on the escalator we had a disastrous fall and I rolled down all the way from it. To my luck I had a miraculous escape else the intensity of the fall was enough fatal. The assistant pleaded not to complain and we didnt. But ignorance prevails on airports and life of wheelchair users is in the hands of completely untrained personnel. Every time I board a plane I am lifted and the aisle chair tilts & shake to a dangerous extend where only your fortune can spare u a fall Would you like any particular action taken towards this specific incident? If so what? No as I do not have a proof of the incident action shall better not be taken but I want no wheelchair entry sign before the escalators on all the airports. There must be elaborate explanation to what extend aisle chair can be tilted while lifting as they carry living people and not sacks !! Was additional documentation being carried by passenger? Yes, Disability Certificate Restrictions / Problems faced Poor handling - self, Non-availability of ambulift / aerobridge / ramp, Non-availability of aisle chair, Restricted seat allocation to back row / near bathroom etc without passenger request or consent, Untrained / Unaware Staff, Too many / improper / unsafe wheelchair transfer(s) Feedback on Restrictions I Problems Aisle chair is often provided with a delay and while boarding the aircraft the chair is tilted to an unsafe level and a fall can be expected anytime. Mostly the locks of aisle chair's safety belts r broken. Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?

Check-In, Boarding transit, Lifting & Transferring to seat, Toilet Suggestions (if any)

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* Not Applicable Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code Airline * Air India From (Departure Airport) * mumbai To (Arrival Airport) * kochi

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility all fine but the toilets for wheelchair users are mostly in a very dirty state. Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline shortage of aisle chairs and they are not maintained well

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 4 How would you rate arrival airport accessibility?

4 How would you rate airline accommodation for specific requirements and overall experience? 2

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 01/04/12 14:26

Travellers Testimony
Is this your personal experience? * Cause Supporter Full Name * Tushar Kansara Age (as on date) 40 Gender

Email Id (Personal Preferred) * tarasnake@gmail.com Mobile Number If Any 9833987078 Permanent Residential Location (City / Town / Village) Mumbai Link to additional Documentation / Enclosures https://www.facebook.com/photo.php? fbid=215431961811290&set=a.211810998840053.51043.211325615555258&type=1&theater Media Links (if any) tiny.cc/deafrail tiny.cc/dearcirc

PASSENGER INFO
Name UNKNOWN Age UNKNOWN Gender

Type of difficulty / disability (if any) * Hearing

EXPERIENCE
How would you describe the special accommodation / service needed? * (DEAF) Deaf passenger / hearing impaired Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * Communication Device / Board When was specific requirement declared by passenger? Not Applicable Description of incident (In Brief)

Would you like any particular action taken towards this specific incident? If so what? Was additional documentation being carried by passenger? No, None of the above Restrictions / Problems faced Humiliating treatment, Poor / Misleading / Inaccessible Information Media Feedback on Restrictions I Problems No access to Concession Legislation and Advocacy and bad impression of Deaf and Blind for not giving out concession Pleasant Surprise / Something unexpectedly nice about service Accessible Information / Communication Media Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Suggestions (if any)

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* Not Applicable Have you lodged a complaint with the company / airport authorities concerned?*

Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * DSO is overworked and plodding cases

FLIGHT INFO
Flight Code Airline * Don't remember From (Departure Airport) * To (Arrival Airport) * -

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? How would you rate arrival airport accessibility? How would you rate airline accommodation for specific requirements and overall experience?

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 04/04/12 21:54

Travellers Testimony
Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * 22 Age (as on date)

Gender Male Email Id (Personal Preferred) * mtonykurian@gmail.com Mobile Number If Any 08879098046,09895846969 Permanent Residential Location (City / Town / Village) kochin kerala Link to additional Documentation / Enclosures Media Links (if any)

PASSENGER INFO

Name tony kurian Age 22 Gender Male Type of difficulty / disability (if any) * Visual

EXPERIENCE
How would you describe the special accommodation / service needed? * (BLDR) Blind or vision impaired passenger travelling alone without a sighted companion: that requires a walker to and from the terminal to the aircraft. Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * Walking Stick / Walker When was specific requirement declared by passenger? From Booking Time to 48 hours before travel Description of incident (In Brief) was told by the airline that i will not be permited to travel alone without a guide dog or an escort.

Would you like any particular action taken towards this specific incident? If so what? DGCA should be made the final athority to complain Was additional documentation being carried by passenger? Yes, Civil Aviation Rules pertaining to disability Restrictions / Problems faced Insisted on Attendant Traveller Feedback on Restrictions I Problems could not book a ticket because i was a disabled. Pleasant Surprise / Something unexpectedly nice about service Feedback on Pleasant Surprise / something unexpectedly nice about service

with regards to such incidence regarding PWDs.

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Booking Suggestions (if any) booking, airlines should make it clear what is included in their airline policy. If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* No Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * No

FLIGHT INFO
Flight Code 6-E244 Airline * IndiGo From (Departure Airport) * mumbai To (Arrival Airport) * kochin

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS resolved. could book ticket later for the same flight on a different date.

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility

Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? How would you rate arrival airport accessibility? How would you rate airline accommodation for specific requirements and overall experience?

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 05/04/12 10:59

Travellers Testimony
Is this your personal experience? * Yes, this is First Hand information (I was the passenger concerned) Full Name * Dr Satendra Singh Age (as on date) 35 Gender Male Email Id (Personal Preferred) * dr.satendra@gmail.com Mobile Number If Any 9971782076 Permanent Residential Location (City / Town / Village) Delhi Link to additional Documentation / Enclosures http://infiniteability.yolasite.com/ Media Links (if any)

PASSENGER INFO

Name Same Age same Gender Male Type of difficulty / disability (if any) * Mobility

EXPERIENCE
How would you describe the special accommodation / service needed? * (NWCP) Passenger who requires the use of an airport wheelchair only: but does not require to be pushed by airport staff Elaborate what specific accommodations I requirements you may have if not covered adequately above

How would you describe assistive aids / prosthetics / appliances etc you fly with? * Callipers / Orthotic aid / Prosthesis / Bionics When was specific requirement declared by passenger? From Booking Time to 48 hours before travel Description of incident (In Brief) Happy with services till now

Would you like any particular action taken towards this specific incident? If so what? Was additional documentation being carried by passenger? Restrictions / Problems faced

Feedback on Restrictions I Problems Pleasant Surprise / Something unexpectedly nice about service Priority Boarding Offered Feedback on Pleasant Surprise / something unexpectedly nice about service

Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty? Security Suggestions (if any)

If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?* Not Applicable Have you lodged a complaint with the company / airport authorities concerned?* Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? * Yes

FLIGHT INFO
Flight Code Airline * IndiGo From (Departure Airport) * Kolkata To (Arrival Airport) * New Delhi

ADDITIONAL DETAILS (if any)


AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS

FEEDBACK INFO
Feedback Re DEPARTURE Airport Accessibility satisfied till now

Feedback Re ARRIVAL Airport Accessiblity

General Feedback Re Airline Accessiblity

Feedback Re Mobility / Assistive Aids used by Airline

RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)


How would you rate departure airport accessibility? 4 How would you rate arrival airport accessibility? 4 How would you rate airline accommodation for specific requirements and overall experience? 3

DECLARATION
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. * 06/04/12 12:09