Standard Chartered Bank
Prepared for Md. Zahidul Islam Faculty and Course Instructor CBA - College of Business Administration
Prepared by Group: “Dark
10102061 10102033 10102059 10102066 10202023
Taslima Taher Munmun Md.Rasel Babu Md.Rasal Sayed Muztaba Ali Md. Shafiqul Alam
BBA BBA BBA BBA BBA
IUBAT- International University
of Business Agriculture &
11th April, 2011
Dear Sir. We express our heart full gratitude to you to go through this report and make your valuable comments. Sector #10. “Dark Night” Subject:
Standard Chartered Bank. Dhaka. Here is the Report on “Standard Chartered Bank “It is great gratification for us to submit our report on the topic of ““Standard Chartered Bank”. for preparing the report we visited some web pages. it required more than 15 days. 4 Embankment Drive Road. ……………… Md.Letter of Transmittal
11th April 2011 Md.This report contained some important things and policy of SCB (Standard Chartered Bank). Uttara. We have prepared this report.
.International University of Business Agriculture and Technology. Zahidul Islam Instructor of MGT 104 (Legal Environment of Business) IUBAT. as part performance of the course MGT 104 (Legal Environment of Business). Rasal Group Leader of “Dark Night”. We hope this type of report will be able to fulfill your expectation towards us.
Thank You Yours truly. MD. Thank you very much for providing us this type of opportunity and giving us the necessary guidance and direction needed for preparing the report.
Md.International University of Business Agriculture & Technology 4 Embankment Drive Road. Md. I hope you will successfully complete the report on time. With thanks Sincerely ………………………… Md. You will have to submit the report as soon as possible based on your proposal. Uttara Model Town Sector 10. Rasal The group leader of “Dark Night” Bachelor of Business Administration
Dear. I received your proposal two weeks before. 2011 IUBAT. Rasal You will be happy to that a report “Standard Chartered Bank” has been assigned to you.College of Business Administration
. Zahidul Islam Faculty and Course Instructor CBA .Letter of Authorization
11th April. If you have any kinds of queries don’t hesitate to contact with me.
we express our gratitude and respect to some respectable person for their enormous help and giant support. without which it was not possible to conduct it. Zahidul Islam Faculty and Course Instructor College of Business Administration who helped out by his brilliant guidelines to make this proposal.
In the process of conducting this report.Acknowledgement
As we have prepared the report we achieved a lot of information from this report. history & use of various modern technologies which is very essential part of modern Banking. We have known the history of name.
First of all we thank to Md.
financial markets. credit cards. business installment loans and mortgages. and Saadiq Islamic banking services. custody services.700 branches and outlets. Pakistan. Oman. Taiwan. SME banking services. and 5. including import. Vietnam. safe deposit boxes. and investment advisory services. the Philippines.Executive Summary
Standard Chartered PLC provides consumer and wholesale banking products and services to individuals. Sri Lanka. savings and retirement planning. Singapore. foreign exchange services. personal loans and mortgages. cash management. export. Qatar. and corporate finance services. as well as in Africa. demand drafts. as well as Internet banking services. and institutional customers. It operates approximately 1. life. Hong Kong. motor. Thailand. Jordan. the Americas. the People’s Republic of China. South Korea. The company also provides private and priority banking. international banking. and Europe. corporate. and telegraphic transfers. health and medical. the United Kingdom. and Bangladesh. the United Arab Emirates. Indonesia. Brunei. and cross-border financing services. Mauritius.600 ATMs primarily in India. small and medium-sized enterprises (SMEs).
. trade finance and working capital. home. It offers savings accounts. Malaysia. transaction banking. The company was founded in 1853 and is headquartered in London. and travel insurance.
Main Services 3.Suggestion 19.Limitation 18. Information System In Standard Chartered 7.Overview 13. Total Offices At National And International Level 5.History 14. Management Overview 8. Objectives 6.Conclusion And Future Work 16.Classification And Specific Problem 12. Background And Introduction 2. Vision And Mission 4. Organization Computing Resources 9. Organization Transaction Processing System 10.Content 1.Management Information System 11.References
.Recommendations 17.Contact Centre 15.
but the only one with branches in all four provinces. Islamic Banking. and the Chartered Bank of India. A Standard Chartered Bank (HQ) in Singapore. Australia and China. and Wealth Management products. particularly the USA. Debt Capital Markets. they offer 24-hour Phone Banking.
Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive international banking services and a wide range of Shariah compliant financial products that are based on Islamic values. as well as Online Banking and state of the art branches.
Wholesale banking provides Transactional banking. Commodity Finance and deposit products. eStatements. ATM Cards and VISA Debit Cards.
MAIN SERVICES: Consumer Banking:
Standard Chartered provide Mortgages.
VISION AND MISSION:
. Derivatives & FX Options. founded in 1853. In order to maximize customer convenience. In Pakistan Standard Chartered merged in Grind lays' operations. Corporate Finance. making Standard chartered not only the largest foreign bank in the country. SMS Banking. Credit Cards. Personal Loans.BACKGROUND AND INDRODUTION:
The Standard Chartered Group was formed in 1869 through a merger of two banks: The Standard Bank of South Africa founded in 1863. the bank sought expansion in developed countries. As its operations came under threat from nationalization programmers in the countries in which it was present in the 1970s. Auto Loans.
and by adopting and living our core values.
AREAS OF BUSINESS:
Standard Chartered have branches in all the main 25 cities of Pakistan.Vision
To be the preferred provider of Islamic financial products in the market.
To create exceptional value for our clients. It has more then 150 Branches in Pakistan.
. through market leadership in providing innovative Shariah compliant products and solutions. investors and staff.
customer service gets improved. the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. It gives you convenient.400 branches (including subsidiaries.
Standard Chartered Bank is an international bank. Africa. Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastestgrowing markets with an extensive global network of over 1. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market. efficient and reliable service in a personal. Now you can manage your finances anytime. The three principal business groups are Treasury. Central to this service philosophy is the professional consultative approach they take with each customer. As one of the world's most international banks. worldwide.TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:
Standard chartered is operating more than 150 branches in about 25 cities of Pakistan. Standard Chartered employs 60. and due to IS standard chartered bank make thousands of transactions per day. Consumer Banking and Corporate and Institutional Banking. Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. associates and joint ventures) in over 50 countries in the Asia Pacific Region. As Time is money.000 people. South Asia.
INFORMATION SYSTEM IN STANDARD CHARTERED:
As standard chartered started their business in Pakistan in 2006 so as such there is no Pre-IS era of standard chartered bank in Pakistan. IT creates an evolution in whole world in every business and so in banking system. Africa. By getting to know the customer better. Their main objective is to offer outstanding value to their customers by providing knowledgeable. anywhere. representing over 90 nationalities. helpful and responsive manner.
. the Middle East. they can identify the customer's needs and match them with quality products which suit their best. online banking emerged and lot of others benefits. They are using IT since the start of their business in Pakistan. Due to IS employees can easily connect with other branches. the United Kingdom and the Americas. IS makes whole process much more quick. In fact. round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. simple and reliable. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis. focused on the established and emerging markets of Asia.
Microsoft Office NOD32 Anti-Virus Adobe Reader
Application Software:Following application software’s are used in our organization and functioning of our information system.MANGEMENT OVERVIEW:
Organization management chart:
CEO Executive Director
Regional Manager s
Branch Manager s
Branch Manager s
Branch Manager s
Branch Manag ers
Branch Manager s
Branch Manager s
Organization computing resources:
Software Resources:Following software’s is used for the functioning of our information system and organization.
This type of computing system provides an easy access and efficient flow of data.System Software:Following application software’s are used in our organization and functioning of our information system. which increase the functionality of organization. •Windows 2003 server for mainframes
Hardware Resources:Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes
Computing Type:In Standard chartered bank. All the data save in main server or HUB and employees can easily access it.
Organization transaction processing system:
Transaction Processing System:
. they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. •Operating System (Windows XP and Linux) for PC’s.
a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs. A transaction is an event that generates or modifies at a is eventually stored in an information system. store. The essence of a transaction program is that it manages data that must be left in a consistent state.
In Standard Chartered bank there is their own information management named software “Virses” is working which is connected to NADRA. and retrieve thetransa ctions of an organization. It get information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. From a technical perspective. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. the record is updated in the general ledger as well as the master payroll (HUB).
TPS in Standard chartered bank:
Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.
. Management takes notice the “LN” record of the employee’s efficiency to work and may declare added bonus or other incentive. a special kind of programs. TPSs collect.A Transaction Processing System (TPS) is a type of information system. modify. This report is checked and approved by the branch manager after which check is issued to the employee.
In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. And when that check is cashed. Which helps the management to identify whether he/she is using his original ID card or not.
by tracing their thumb impressions on biometric device. allowing both the bank and customer to keep track of funds. Output: new account opened in the bank
.All employees are supposed to login when they enter the bank and logout on leaving. This help management to monitor the working efficiency of an employee. The new transaction is send to LN. This device is connected with the HUB which continuously makes record of their hours spent in the bank. The LN enters the HUB where the specified file is accessed.. Moreover. Input: Give bio data. NIC no. Then manager take manual action and send him/her the advice (a letter.
This TPS is designed for opening a new account in the bank. the bank has their own setup named “LN” which makes records of all the transactions made by an employee. when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible.
Standard Chartered bank allows the customer the option of online complains. For example.
Real time Banking:
In many circumstances the primary factor is speed. so incase if someone account balance is getting near to zero the system automatically alert the management about that. income. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department. city name. The updates are made entered there and finally the update is done. mail or phone call) to check the account balance. Process: Information sends to the “virses”.
As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank.
amount & the transaction. If information is correct then it is forward to customer service centre. Input: Account title. account title. it's vital to carry out effective patch management. Output: Transfer of fund to the concerned branch. down payment amount. With our many large and complex interconnections to the outside world.
Management information system:
MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. Process: NIC no.Purpose: Transfer funds with the organization. Input: Concerned Branch code. city name. company name. Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time. NIC. Process: The information will send to organization server (HUB). These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. Input: Give bio data. This cannot be achieved without a clear and accurate understanding of what needs patching and ensuring that it remains reliably
. In case of our organization the TPS’s of ATM Cards. Our aim is to achieve the right level of security through implementing an appropriate risk-based strategy.
Purpose: Easy with draw of cash. Output: Customer can get a new car. income summary.
Classification and Specific Problem:
Underpinning a Risk-Driven Strategy
"The stakes are very high indeed. Payroll and Customer identification etc. and bio data send to “virses” which directly linked to NADRA. provide the basic information about the organization’s activities.
Purpose: Leasing a new car. If there are some flaws then they take control measures to fix those flaws. Output: Issue of credit card.
Qualys Guard reports give me and my security team an instant overview of the overall level of health of security in my organization."
The role of Vulnerability Management at Standard Chartered
By introducing vulnerability management. We use QualysGuard as a dynamic tool to underpin this process.and many applications and services.patched. being able to report on remediation and response plans has helped us meet strict financial compliance requirements."
Reports Help to Improve Risk Management and to Address Regulatory Requirements
. Many major viruses have the ability to recur and creep insidiously back into the network causing considerable problems. another reason why on-going scanning is important. Standard Chartered gained a clear picture of the exposure with common standards worldwide." says John Meakin. "Our experience of rolling out QualysGuard has been remarkably painless.» said John Meakin. get security and operating teams to work together smoothly and effectively and empowered outsourcing vendors to meet specific security service level agreements." "Being able to report on remediation and response plans has also helped us meet strict financial compliance requirements. giving us a reliable. centralized method for protecting our critical assets worldwide.including both Windows and Linux . This means a clear and accurate understanding of what needs patching and ensuring that it remains reliably patched. Its goal was to consolidate these ad-hoc efforts into one cohesive. Working with our integration team in both London and Singapore." says Meakin. We rely upon QualysGuard to underpin this process. "Regulatory pressures and increased exposure are driving more complex requirements for managing security risks. Group Head of Information Security. "Our aim is to achieve the right level of security on our global networks. With this integration we gain the ability to view and act upon security risk as it pertains to our organization’s assets." [By John Meakin ]
Standard Charterer’s Need for Vulnerability Management
Security monitoring in an environment like Standard Charterer’s requires the capability to cover diverse IT platforms . global process with clear visibility. Standard Chartered Bank. «In addition. "It was the only solution which met our demands without compromise. The company has been able to quickly prioritize remediation. follow through and accountability. the service has been consistently high.
we really can deploy our security manpower much more effectively in both preparing and responding to security incidents. In 2006 Standard Chartered Bank acquired Pakistan's Union Bank.
." concludes Meakin
Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with over 150 branches in the country. we’re the only international bank with over 90 per cent profits generated from these areas. In fact.
Our 24 hour Contact Centre is available to assist you with resolving any problems you might have:
• • • • • •
First level Vpay/Visa card resolution First level resolution of personal loan issues Cheque book and statement requests Checking account balances/transaction history Obtaining information on products and services Feedback and complaint handling
You can reach us either on telephone: +234 1 270 4611-4 or via email. to create Pakistan's sixth largest bank.
Standard Chartered Wholesale Banking builds on over 150 years of banking experience in Asia. "The reports also enable me to justify the investments we need and further define our security strategy. Known as ‘The banker’s bank’. Our excellent local knowledge of attractive growing markets around the world consistently places us in the top three providers for our clients’ wholesale banking needs. Our vulnerability management strategy gains us the ability to view and act upon security risk as it pertains to our organization’s assets" said John Meakin. we are recognized for our unmatched on-the-ground expertise and relationship-focused approach to business. Standard Chartered Bank (Pakistan). Standard Chartered merged Union Bank with its own subsidiary. On 30 December 2006."Regulatory pressures and increased exposure are driving more complex requirements for managing security risk. The history of Standard Chartered in Pakistan dates back to 1863. Australia and China first established its operations in Karachi. Today. Africa and the Middle East. when the Chartered Bank of India.
These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS. The reports starts with the background history of the bank such as when it establish in Pakistan. the branches. of all the entities in the database of the bank. These TPS holds all the activities from the manager and employees to the customers. pre and post era etc. Also includes the inter relations. using of these TPS from the new events such as account opening. updating of records. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. the branches. It explains all the TPS how the transactions are made by the bank. updating of records. contact the 24hr hour helpline on: +234 803 535 0944
Conclusion and future work:
A management information system is a system or process that provides the information necessary to manage an organization effectively. new allowances etc to the routine work including cash and payments record. It explains all the TPS how the transactions are made by the bank. payroll and the processing of the complaints. ERD diagram represents all these relations. new allowances etc to the routine work including cash and payments record. pre and post era etc. This report discus all the activities that the Management Information System perform in our selected organization “Standard Chartered Bank (Pakistan)”.For Visa enquiries. enabling the bank to provide the quality and satisfactory services to their customers. using of these TPS from the new events such as account opening. ERD diagram represents all these relations. payroll and the processing of the complaints.
The reports starts with the background history of the bank such as when it establish in Pakistan. Also includes the inter relations. enabling the bank to provide the quality and satisfactory services to their customers. of all the entities in the database of the bank.
Still now we read or learn from books only but in practical it’s difficult.com
• • Business magazines & Books. Credit cards system should be improved providing the unique facilities to their Customers which the other banks has not yet introduce
Websites: www. With the increase in the technology.Limitation:
While preparing the report we had a lot of limitations. the bank should made its IS up-to-date for Providing best services to their customers and attracting more customers and Increasing its productivity. Newspapers
Internet By the other relevant field Resources. Unavailability of lab and electricity problem. The difficulties we faced to prepare the report are given below. but still there are many things that should be improved. We didn’t get much time to gather huge information about modern technology
The bank is using the IS very efficiently and increasing its profitability. We are not experienced so that we faced lot of problems.
.google. The security of these systems should be made.