What is Hospitality Management?

Hospitality management is the academic study of the hospitality industry. A degree in Hospitality management is often conferred from either a university college dedicated to the studies of hospitality management or a business school with a department in hospitality management studies. Degrees in hospitality management may also be referred to as hotel management, hotel and tourism management, or hotel administration. Degrees conferred in this academic field include Bachelor of Arts, Bachelor of Business Administration, Bachelor of Science, Master of Science, Master of Business Administration, and Doctor of Philosophy. Hospitality management studies provides a focus on management of hospitality operations including hotels, restaurants, cruise ships, amusement parks, destination marketing organizations, convention centers, country clubs, and related industries. Hospitality management is part of the service industry—an industry that brings in more money and creates more jobs than any other. Business majors who have obtained a hospitality management degree, diploma, or certificate should have no problem securing a management position in this growing field.

What Are Hospitality Management Jobs?
Definition: Jobs or professions that extend hospitality to the customer. Examples include hotels, restaurants, casinos, tourism, museaums & galleries, parks and fairs, and so on. The distinctive feature is catering services to other people so that they would feel more welcome - wherever the service is rendered. Thus, the core task is to be hospitable and accommodating to those you are serving. Even though this definition seems simple, it does not refer to just one specific job or activity. There are many ways to be hospitable and make someone feel at home. This is why there are numerous different fields of opportunity available under the general heading of "hospitality management". The Crew In the field of hospitality, some workers serve the client face to face, but others do not. Many hospitality sector jobs entail work behind the scenes in the backstage arena - such as chefs, planners and other positions that involve planning and preparations. Positions with more direct exposure to customers are typically those which involve upfront services such as receptionists, waiters, waitresses, concierge, park administrators, and casino personnel.

Casinos are also a good working environment where typically you could anticipate generous tips.The Working Environment There is a vast range of options regarding where you might work in Hospitality. some positions don’t require a diploma and accept high school graduates. Alternatively. . You could even work in cruise ships and travel all over the world. You could. Resorts and museums may also be of interest. for example. you might choose work in bed and breakfast accommodations and hotels. If you specialized on the tourism field. Some enterprises pay by the hour. restaurants and cafes could be a good starting point. Others pay annually. This is especially relevant for specializing in the culinary arts. open your own restaurant. Self Employment It is also possible to create your own business. For instance. Typically such posts would include hotel housekeeping services. You may consider taking Hotel and Restaurant Management courses to improve your prospects. Education Since there are many different job positions in this kind of career. There are other positions. how much you earn would definitely depend greatly on your position and specialty. requiring thorough specialized training. For example. Tips and bonuses may add a significant variable element to your package. cleaners. you might open your own travel agency. there are also differing educational requirements. For instance. This is hard and demanding work but can be very rewarding and fulfilling. chefs will be expected to achieved a degree in culinary arts. and the like. however. Compensation One advantage of this kind of career is that it can be very lucrative. However. This would be a significant advantage in your favor. and are recommended if you want to specialize in a tourism oriented hospitality activity. Your effort is very much rewarded and reflected in your income. Tourism courses are also worthwhile. preferably after gaining practical salaried experience in several successful professional establishments.

with higher salaries being reserved for hotel general managers.337 and $98. Travel industry managers can expect to make between $45. These include operations management. is one of the largest employers in the hospitality management industry. concerts. fundraisers.614 a year. Event planning can involve weddings. A small motel brand with less than 60 rooms may require only one or two years of experience and a high school diploma. hotel. Whether you choose to work in a restaurant.870 and $89. such as hotels and resorts. and at least a Bachelor's degree. housekeeping. These include kitchen managers. tour managers.000 to $149. human resource and sales management. general hotel. production managers and events managers. lead chefs. it is an ever growing field with many opportunities to develop and obtain management positions. The size and type of lodging may determine how much experience and education is needed to obtain a management position. many people can find rewarding management careers in the hospitality industry. house manages. There are many routes you can take within the lodging industry including guests services.616 a year. as well as lead spa professional and technician jobs with supervision over other employees in the spa. with higher salaries being reserved for directors of food and beverage of large hotels and casinos. restaurant managers. People working in lodging management positions can expect to make approximately $26. catering supervisors and food and beverage directors for resort and hotel properties. A spa manager can expect to make between $33. As such. . youth and children activities directors.762 and $124. Events management personnel can expect to make between $45. and theater production. Travel Travel is another area with opportunities for those interested in hospitality management.065 a year. general spa management. technical supervisors. Events The events planning field is another are where hospitality management opportunities exist. there are plenty of career paths that can lead to management roles. company conventions. Possible job titles include cruise directors.527 a year. or catering operation. a large well known luxury hotel chain with over 300 rooms may require at least five years of experience.Jobs Opportunities in Hospitality Industry The hospitality field is responsible for providing everything there is to offer in lodging.465 a year. Food and beverage managers can expect to make between $29. Lodging Lodging. bar managers. Management opportunities can include venue managers. With a small amount of schooling and a desire to give exemplary customer service. Spa The spa and relaxation industry is another area of hospitality where there are management opportunities. Food and Beverage Food and beverage is another large portion of the hospitality management field. For example. managing travel agents. and recreation managers.847 and $77. restaurants and vacation activities.

. employees. You should also consider attending accredited institutions that offer internships and study aboard programs to give you that definitive edge. He or she has the duty to offer valuable information regarding accommodation and services. whilst meeting customer expectations. food and hygiene standards and financial targets. which involve exposure to visible blood contamination or reasonably anticipated blood contamination. finance.  Catering Services Some caterers may specialize in a certain kind of cuisine or type of event. concepts. or moving of objects/materials and/or the clean-up of blood. infectious materials. cleaning. The housekeeper must follow the required procedures for handling.  Hotel Receptionist A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis.Company’s Exposure Control Plan for Blood-born Pathogens. Although the distribution of work will vary depending on your company. Looking for a program that offers you courses in hotel and restaurant management. a successful catering business requires the following kinds of tasks: Food preparation Food service Cleanup Sales and marketing Catering managers plan. He or she has to perform the administration tasks as well. sanitary comfortable. Others may crave the variety provided by working with a range of foods in a wide array of circumstances. and various management skills while providing you with hands-on experiences so that you can be at the forefront of the industry. orderly and satisfying surroundings for the residents. The housekeeper promotes sanitary conditions which prevent the spread of infection and odors. and marketing is imperative. organise and develop the food and beverage services of organisations and businesses. She/he may be required to perform tasks. The duty includes checking in and out guests. it is import to find an institution that offers a solid curriculum: one that teaches you techniques. and public. disposing. Your catering duties will depend on your work environment.When seeking a degree in hospitality. or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standard or Elmbrook Management. Some caterers work in a one-person operation while others work for large catering companies.  Housekeeper This position must provide a clean.

standing for hours at a time. Plan. using computer printer system or system link to travel carrier. some of the topics you will want to familiarize yourself with may include: The current job descriptions of employees who report to you Employees’ payroll titles. They may lead walking tours. Converse with customer to determine destination.   Restaurateurs Requirements: Workers usually must withstand the pressure and strain of working in close quarters. and accommodations required. using calculator. and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Tour guides must be able to retain historical facts. informative way. Print or request transportation carrier tickets. historic neighborhoods. driving tours or cruises through popular sites. describe. dates and anecdotes. independent contractors or full-time employees. and working near hot ovens and grills. carrier tariff books. lifting heavy pots and kettles. Book transportation and hotel reservations. mode of transportation. using computer terminal or telephone. Compute cost of travel and accommodations. and burns . travel dates. and then relay that information to visitors in an entertaining. museums or other regional points of interest. national parks. or quote package tour's costs. such as local customs. Provide customer with brochures and publications containing travel information. points of interest. or foreign country regulations. and hotel rate books. cuts. visitors' bureaus and hotels as seasonal workers. arrange. Job hazards include slips and falls. job classifications and personnel policies or bargaining unit agreements which govern the terms and conditions of employment for those employees Previous documentation about job performance of each employee supervised Your job performance expectations of each employee How to communicate expectations and manage employee performance What employees expect from you as their supervisor  Local Travel Collect payment for transportation and accommodations from customer. computer. Tour Guide Tour guides work for tour and travel guide companies. cruise lines. Supervisor Supervisor's Basic Responsibilities As a new supervisor. financial considerations.

purchase food and beverage inventory. prep persons and dishwashers. The kitchen staff may include several chefs and cooks. seats customers. a bread and pastry baker. Cashier . They occasionally take orders and act as a liaison between the kitchen and dining room. vegetable. and reliable. setting up and clearing tables.The Restaurant Cashier is in charge of the register. train and manage the staff. Executive chefs coordinate the work of the kitchen staff and often direct the preparation of certain foods. or operating a cash register. and slice vegetables and fruits and make salads. track inventory. They sometimes operate the cash register. Waiters and waitresses may perform additional duties. Each chef or cook usually has a special assignment and often a special job title. prepare itemized checks. Kitchen workers weigh and measure ingredients. fry or a sauce chef. They may cut and grind meats. They decide the size of servings. work with suppliers and manage your advertising. (sometimes called assistant or apprentice chefs and cooks). and buy food supplies. serving customers seated at counters. and if special requests are allowed. Generally their duties include setting and clearing the table of dishes         . how things are prepared.A Manager should be able to open and close your restaurant. organizes seating. plan menus. Must be competent with computerized register system and have good cash handling skills. host/hostess. and balancing the register at the end of the shift. and reliable Waiter/waitress . Must be able to learn and describe food proficiently. poultry. Bus Person .Takes Reservations. and seafood in preparation for cooking. go after pots and pans. The cashier may assists the Wait Staff with various tasks. peel. polite. They are responsible for the menu. and sometimes accept payments. polite. They also clean. Must be professional. open the register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol and tobacco products. distributes menus. Must have experience in retail sales. and stir and strain soups and sauces. greets customers. what they taste like.This person is responsible for all that goes on in the kitchen. Maitre d. This would include cash and credit card transactions. They need to be informed about specials and special events. Wait Staff need to be familiar with the menu. Chef or head cook .Take customer's orders. which may include escorting guests to tables. serve food and beverages. buying supplies and equipment. Manager . and be professional. tipping out wait staff. He/she should be responsible for hiring and training other cooks. At some restaurants the chef is the star attraction.The Bus persons assist the Waiters by monitoring and cleaning tables throughout service.

and other bar supplies. etc. and sometimes accept payment. clean up after customers leave. In cafeterias. hotel accommodations. and exhibitions.  Dishwasher . They prepare standard mixed drinks and. Travel agents offer advice on destinations and make arrangements for transportation. cleans floors. they serve food displayed on counters and steam tables. and tours for their clients. mixes. required documents (passports. Counter attendants prepare some short-order items. and wrap or place orders in containers for carry out.during the meal. ladle sauces and soups. The may also have the job of keeping the kitchen clean during a shift. Travel Agents assist travelers by sorting through vast amounts of information to help their clients make the best possible travel arrangements. They also fill cups with coffee. and pick up and serve food. and other beverages and prepare fountain specialties.Keeps the kitchen staff supplied with clean dishes. Counter attendants . operate the cash register. agents also provide information on customs regulations. soda. to ensure they meet the minimum age requirement for the purchase of alcohol and tobacco products. dish out vegetables. etc. and certificates of vaccination). local ordinances and customs. resorts and specialty travel groups use travel agents to promote travel packages to their clients. Fast Food Workers . They also clean counters. For those traveling internationally. Bartenders collect payment. transmit orders to the kitchen. . are asked to mix drinks to suit a customer's taste. Bartenders also check identification of customers seated at the bar. such as the weather conditions. to the table before the ordered dish arrives. In addition. such as sandwiches and salads. car rentals. carve meat. such as milkshakes and ice cream sundaes. counter attendants take orders from customers seated at the counter. takes out trash. They pick up the ordered beverage and food items. write itemized checks. travel advisories.fill drink orders that waiters and waitresses take from customers. make coffee. and fill beverage glasses. They are often responsible for bringing bread and butter. serve them to a customer. visas.take orders from customers at counters or drive-through windows at fast-food restaurants. Bartenders usually are responsible for ordering and maintaining an inventory of liquor. Many fast-food workers also cook and package food.     Travel agents are expected to be able to advise travelers about their destinations. attractions. and accept payment. In lunchrooms and coffee shops. occasionally. and often serve food to customers seated at the bar. Bartenders . pots. and fill beverage cups using drink-dispensing machines.take orders and serve food at counters. pans and utensils. They may also help bring food from the kitchen and serve.

However. such as senior citizens. Many travel agents specialize in specific destinations or regions. Travel agents use a variety of published and computer-based sources for information on departure and arrival times. cleanliness. and the quality of specific hotels and restaurants so that they can base recommendations on their own experiences or those of colleagues or clients. arrange. fares. others specialize in travel targeted to particular demographic groups. and restaurants themselves to evaluate the comfort. They also clean up after customers and clean their work area. and group discounts. They must be able to prepare drinks quickly. and suggest company-sponsored trips to business managers  Bartending Bartenders prepare standard mixed drinks and pour wine and beer. and sell the company's own package tours and travel services. Bartenders are responsible for ordering and maintaining liquor and bar supplies. and the Internet. However. direct mail.and currency exchange rates. Bartenders wash the glassware and utensils after each use. Most bartenders know dozens of drink recipes. bartenders take orders directly from customers. Bartenders must be sure customers meet age requirements for the purchase of alcohol and tobacco products. They may also visit hotels. They often form attractive displays out of bottles and glassware. travel agents intercede on the traveler's behalf to make alternate booking arrangements. They also prepare mixed drinks to match customers? specific orders. bartenders collect payment and operate the cash register. Bartenders that use these machines just push a button. They may promote these services. in some places they receive drink orders from waiters and waitresses. An additional responsibility is to make sure customers do not drink too much alcohol. In the event of changes in itinerary in the middle of a trip. They make presentations to social and special-interest groups. they must know how to prepare drinks in case the machine breaks. arrange advertising displays. Bartenders check identification of customers. In most bars and many restaurants. Some large restaurants use machines that create drinks. using telemarketing. accurately. resorts. quality of hotel accommodations. and without waste. In addition to serving drinks. They often serve food to customers seated at the bar. . Travel agents who primarily work for tour operators and other travel arrangers may help develop.

HOTEL JOB DESCRIPTIONS ROOMS BELL/DOOR Bell Captain Bell Person Door Person Driver Guest Service Agent BUTLER Supervisor Butler CONCIERGE Concierge FRONT DESK Supervisor Agent HOUSEKEEPING Assistant Manager Floor Supervisor Rooms Control Floor Attendant Room Attendant Turndown Attendant Uniform Supervisor Uniform Attendant Seamstress Linen Room Attendant Public Space Supervisor Public Space Cleaner Office Supervisor Scheduling Supervisor Restroom Attendant Window Washer Material Control LAUNDRY/DRY CLEANING Supervisor Laundry Attendant Valet Attendant Laundry Driver NIGHT AUDIT Night Auditor PBX Supervisor Operator RESERVATIONS Supervisor Agent TRANSPORTATION Supervisor Valet Cashier Valet Parking Attendant Driver FOOD & BEVERAGE BANQUET Manager Supervisor Server Bartender BAR Manager Supervisor Bartender Beverage Server Barback BUFFET RESTAURANT Manager Server Busperson Host Person CATERING Director Secretary CONFERENCE SERVICES Manager/Assistant Supervisor Houseman CULINARY .

Executive/Sous Chef Butcher Cook Buffet Attendant Baker Pastry Cook Pantry Person Saucier Head Cook Garde Manager EMPLOYEE CAFETERIA Line Server Cook Warewasher F&B CASHIER Cashier MINI BAR Attendant ROOM SERVICE Manager Supervisor Order Taker/Cashier Server Busperson SNACK BAR Attendant Cook SPECIALTY RESTAURANT Manager/Maitre d’ Host Person Captain Busperson Server STEWARDING Executive Steward Shift Supervisor Night Cleaner Dishwasher Banquet Steward Potwasher Silver Steward Utility Steward Steward THREE MEAL RESTAURANT Manager Host Person Server Busperson OTHER ACCOUNTING General Cashier Income Auditor Accounts Payable Clerk Payroll Clerk Accounts Receivable Clerk ACTIVITIES Attendant ADMINISTRATION Secretary BUSINESS CENTER Supervisor Attendant ENGINEERING Chief Engineer Supervisor Secretary/Dispatcher Electrician General Maintenance Laundry/Kitchen Mechanic ENGINEERING (cont’d) Storeroom Clerk HVAC Mechanic Painter Plant Operator Plumber Carpenter .

allculinaryschools.hcareers.com/hotel-job-sdecription/hotel-receptionist-job-description/) (http://www.com/culinary-careers/guide/catering/catering-job?lob=culinary) (http://www.htm) .aspx) (http://www.elmbrookhomes.explorerhotel.com/pdf/Housekeeper+Job+Description.bestsamplejobdescription.FITNESS CENTER Supervisor Attendant Personal Trainer/Instructor GOLF OPERATIONS Marshall/Starter Golf Attendant Captain Golf Attendant Pro Shop Attendant GROUNDS Grounds Person HUMAN RESOURCES Director Clerk KIDS CLUB Attendant POOL/BEACH Supervisor Attendant PURCHASING/RECEIVING Purchasing Agent F&B Cost Controller Storeroom Supervisor Storeroom Clerk Receiving Clerk RETAIL Store Manager Sales/Cashier Inventory Control Manager Inventory Control Clerk Product Manager Merchandising Manager Merchandising Clerk SALES & MARKETING Director of Sales Sales Manager Sales Assistant SECURITY Supervisor Officer Dispatcher SPA Supervisor Attendant Receptionist Reservations Agent Retail Sales Clerk Hair Technician Massage Therapist Nail Technician Skin Care Esthetician TENNIS SHOP Pro Shop Attendant (http://www.ac.uk/catering_manager_job_description.ca/available/housekeeping-job/) (http://www.bestsamplejobdescription.prospects.com/us/resourcecenter/tabid/306/articleid/574/default.pdf) (http://www.co.com) (http://www.wetherspoonjobs.uk/home/career/staff-vacancies/hotel-receptionist) (http://www.

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