Alcatel Lucent | Sap Se | Enterprise Resource Planning

ALCATEL-LUCENT

TelecommunicaTion GianT upGrades wiTh help from sap® safeGuardinG
Quick facTs

“The upgrade provides us with a stable version for the next three to four years. It moves us into the most advanced and promising service-oriented and Java-based architecture, which we will now explore in order to maximize the benefits from it.”
Jean-Luc Henrie Vice president, application solutions alcatel-lucent

Company • name: alcatel-lucent • location: paris, france • industry: Telecommunications • products and services: communications solutions • revenue: €17.8 billion • employees: 77,000 • web site: www.alcatel-lucent.com • implementation partners: accenture ltd., sap® consulting Challenges and Opportunities • update a critical business management solution • support the alignment of enterprise-wide processes Objectives • perform a unicode conversion • implement swift issue resolution • provide timely access to specialist expertise • enable project completion within the specified time frame • minimize disruption to day-to-day operations SAP Solution and Services • sap active Global support (sap aGs) organization • sap safeguarding services • Global delivery group of sap consulting • sap erp application

Implementation Highlights • achieved simultaneous switchover for 6,000 users in 30 countries • completed upgrade on schedule in 7.5 months • performed upgrade within the limited 4-day downtime window • supported testing for 450 users across 170 business scenarios • converted 1.8 terabytes of data in a multidisplay, multiprocessing (mdmp) database to unicode Why SAP fast access to specialist expertise Benefits • responsive service, thanks to on-site presence of sap experts and optimal collaboration between teams • swift issue resolution – 6 fixes provided within 1 day • short stabilization period – all issues resolved within 2 weeks after the software went live • rapid access to expertise within sap aGs • 15% reduction in disk space used on servers • faster and more-efficient processing due to performance gains of 20% to 30% Existing Environment sap r/3® software (functionality now found in the sap erp application) Third-Party Integration • database: oracle • hardware: hewlett-packard • operating systems: hp-uX, linux

SAP Customer Success Story Telecommunications

“users understand that issues can sometimes arise – but they don’t understand if we don’t resolve them quickly. alcatel-lucent chose Blue planet to be the foundation of a common solution to support activities across the newly merged organizations. the new version of sap erp supports unicode.” explains Gilles imbs.following the merger of two telecommunication titans. the perception of Blue planet among employees was a key consideration. earning annual revenues of €17.” The experienced alcatel-lucent team. project manager at alcatel-lucent.” says dolle. following this decision. and this will make the solution much more scalable worldwide in the future. during the upgrade process. sales and distribution. Eliminating Risk with Blue planet performing such a key role across the organization. the company decided to upgrade to the latest version of sap erp. “we produce software for our telecom devices. as would future deployment across the newly merged company. staff in some countries would be unable to carry out basic operational functions – with a significant impact on business. “if we missed the downtime window. If any issues should arise. an erp solution based on sap r/3® software (functionality now found in the sap erp application). as the largest and most advanced erp solution within the new organization. and services to carriers and enterprise customers worldwide.” comments imbs.” says Jean-philippe dolle. “The existing software was no longer supported.” Jean-Philippe Dolle. each day. Brazil. in 30 countries across europe – as well as india.000 employees in more than 130 countries. and warehouse management. and Venezuela – staff use the solution to carry out core business activities. the project would be delayed for months. the company turned to sap safeguarding services to have access to experts when and where it was needed. “in addition. invoicing. in a wide-ranging program to align enterprise processes in order to unify and integrate key business activities in the new organization. accounts receivable. alcatel-lucent’s external image was at stake. with a strong internal organization and Pivotal Role To manage business-critical functions across the company. it was critical that the upgrade took place smoothly and quickly. “it’s important that people feel they can rely on the solution. when the time came to upgrade this mission-critical tool. so we have to be efficient and responsive in administering our own solution infrastructure. including general ledger. alcatel-lucent .” in addition. it offers a range of software. with 77. alcatel-lucent relied heavily on Blue planet. hardware.” running. failure simply wasn’t an option. with as little disruption to day-to-day activities as possible. paris-based alcatel-lucent became one of the biggest players in the telecommunications industry. purchasing. we needed to know we could solve them quickly – SAP Safeguarding gave us that peace of mind. The implementation team faced the additional pressure of an unmissable deadline. erp solution manager. erp solution manager at alcatel-lucent. a critical step was the upgrade of “Blue planet” – the sap® software–based enterprise resource planning (erp) solution in use prior to the merger. This enabled a successful upgrade while minimizing disruption to the business. accounts payable.8 billion. “The switchover was scheduled for a period in between key financial disclosures. without the solution up and “We wanted to have direct access to SAP expertise both before and after going live.

including its immovable deadline.” comments imbs. when . “during the upgrade itself. with all 6. “sap consulting and its global delivery organization provided great upgrade detected six issues. coupled with the remote delivery model from sap consulting. it’s an extremely complex process. we were able to resolve them within one day. “if any issues should arise.” Gilles Imbs. ensured on-time delivery with minimal disruption to our users. sap safeguarding helped the implementation team to address 750 open issues. “That’s where “For sure. and we could not afford to halt the process. you consider that we have over 1. The team more than fulfilled our expectations.” during the user testing phase. which ensured that project milestones were reached on time. To mitigate these risks and to minimize the possibility of disruption to operations – and the adverse effect on the business that would entail – alcatel-lucent turned to sap safeguarding. which was made up of alcatel-lucent iT staff as well as experts from accenture ltd.” imbs remarks. according to dolle. The speed of response by sap safeguarding and the reactivity of the team were key elements of the project’s success and strengthened user confidence in the solution. Unicode Conversion alcatel-lucent collaborated with sap to convert its existing data to conform to the unicode standard. in turn. and sap consulting. “it was an enormous test group. we Rapid Stabilization. “Technically.” Gilles Imbs project manager alcatel-lucent methodology. “we wanted to have direct access to sap expertise both before and after going live. ensured a short stabilization period following the switchover.” explains dolle. This enabled fast and efficient access to specialist expertise during critical phases. conducted just prior to going live and involving 450 users across 170 business scenarios. swift issue resolution – both before and after the switchover – was key to this achievement. Thanks to his physical presence on-site.8 terabytes in total.” says dolle. The project team followed a template approach that. the technical quality manager was able to liaise tightly between the implementation team and colleagues within the sap active Global support organization.“The speed of response by SAP Safeguarding and the reactivity of the team were key elements of the project’s success and strengthened user confidence in the solution. you understand what a huge task it was. using downtime optimization tools to reduce the duration of the process from 72 to just 17 hours. Improved Performance during the five-month testing phase. if we have another big technical project like this one. the capacity for quick reaction within the teams was crucial. rapid responses from sap safeguarding were critical as well. “with sap safeguarding. we will involve SAP Safeguarding again. “every single byte of information needed to be modified.” Swift Issue Resolution The alcatel-lucent project team completed the upgrade to the latest version of sap erp in 7. almost all of which were resolved before the solution went live. which helped us compress unicode conversion timelines significantly.” says imbs.” alcatel-lucent and experts from sap consulting performed the data conversion jointly. This. we needed a contribution from specialists. alcatel-lucent experience. “The stabilization phase took only two weeks – much shorter than my experience with past upgrade projects. we needed to know we could solve them quickly – sap safeguarding gave us that peace of mind.” a technical quality manager from sap joined the implementation team. were primarily related to the technical aspects of the unicode conversion.” confirms dolle. quickly recognized that the main risks to the project. project manager.000 users in 30 countries switched over simultaneously within an on-target downtime window of four days.5 months and on schedule.

sap. but the sap software will eventually help us align our enterprise-wide processes – enabling us to be more efficient and competitive.” confirms imbs.” Business Alignment however. “we have also noted performance gains of between 20% and 30%. if we have another big technical project like this one.” 50 xxx xxx (YY/MM) 092 540 (08/11) ©2008 by sap aG. ©20YY by sap aG. and sap Group shall not be liable for errors or omissions with respect to the materials. data contained in this document serves informational purposes only.s. web intelligence. Businessobjects.” sums up Jean-luc henrie. Business objects is an sap company.” The successful upgrade is paving the way for future worldwide deployment of the company’s erp solution.” says imbs. duet. sap netweaver.” concludes imbs. if any. Business objects and the Business objects logo. crystal reports.www. Xcelsius. nothing herein should be construed as constituting an additional warranty. without representation or warranty of any kind. helping different parts of the company to work together as a unified enterprise. in the united states and in several other countries all over the world. “for sure. and a migration of u. These materials are provided by sap aG and its affiliated companies (“sap Group”) for informational purposes only. crystal decisions. finance activities is in progress. “The upgrade provides us with a stable version for the next three to four years. dolle stresses that some of the most significant benefits are still to come. “it moves us into the most advanced and promising service-oriented and Java-based architecture. The only warranties for sap Group products and services are those that are set forth in the express warranty statements accompanying such products and services.” comments dolle. xapps. the plan is to move all global operations to the Blue planet solution. and other sap products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of sap aG in Germany and in several other countries all over the world. due to new hardware and the software upgrade.a. “we have reduced disk space used on the servers by 15%. and other Business objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business objects s. alcatellucent will continue to look to sap for support. . These materials are subject to change without notice. all rights reserved. vice president of application solutions at alcatel-lucent. alcatel-lucent is already reaping the rewards. all other product and service names mentioned are the trademarks of their respective companies. “Blue planet has a fundamental role to play in our process alignment. national product specifications may vary.com /contactsap with the new version of sap erp up and running quickly and on schedule. the unicode migration. thanks to increased performance. partneredge. Bydesign. which we will now explore in order to maximize the benefits from it.” as it works toward this goal. and the availability of standard features that eliminate the need to write custom code. over the long term. all european business units are plugged into the solution.sap. xapp. sap Business Bydesign. “The team more than fulfilled our expectations. we will involve sap safeguarding again. r/3. “within a couple of years it will probably support almost all of alcatel-lucent’s business. enabling users to work faster and more efficiently. “it will take some time.

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