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3dCart Shopping Cart Software V3.

X
Shipping Guide

Index
INDEX INTRODUCTION GETTING STARTED OFFLINE SHIPPING METHODS SHIPPING BY WEIGHT SHIPPING BY QUANTITY SHIPPING BY VALUE SHIPPING BY ZIP CODE REAL TIME SHIPPING METHODS OPTIONS EXCLUDING STATES SPECIFY COUNTRIES/STATES TO SHIP TO MULTIPLE SHIPPING DISTRIBUTORS/DROP SHIP SHIPPING WILL BE CALCULATED LATER SETTING A MAXIMUM WEIGHT PER SHIPPING BOX SAMPLE CONFIGURATIONS FREE SHIPPING CUSTOMER PICKUP ORDERS (NO SHIPPING) FREE SHIPPING IF AN ORDER IS OVER $XXX FREE SHIPPING IF AN ORDER IS X AMOUNT OF ITEMS TROUBLESHOOTING SHIPPING METHOD IS NOT DISPLAYING SHIPPING PRICES ARE HIGHER/LOWER THAN EXPECTED END – YOU’VE REACHED THE END OF THIS GUIDE. CONTACTING 3DCART 1 2 2 4 5 6 6 7 8 11 11 12 13 15 16 17 17 18 19 21 22 22 24 26 26

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3dCart Shopping Cart Software V3.X
Shipping Guide

Introduction
Thank you for choosing 3dCart for your Online Shopping Cart e-Commerce solution. Below you’ll find the information that will help you set-up your shipping methods and any options that will customize your shipping needs to your store.

Getting Started
To begin adding a shipping method login to your store manager and from the left navigation menu, go to Settings -> Shipping -> Shipping Methods. Update the Real Time Shipping Information field with the address you will be shipping your products from. You will use real time shipping if you want to use UPS, USPS, FedEx, or Canada Post. Furthermore, we do support many different types of UPS, USPS, FedEx, and Canada Post shipping methods (please look at the list below for examples). You will use Offline Shipping methods if you want to set up a custom shipping method, such as by quantity, value, weight, or zip code.

Shipping Carrier UPS UPS UPS UPS UPS UPS UPS UPS UPS UPS UPS UPS FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX FEDEX USPS

Shipping Method Next Day Air® 2nd Day Air® Ground Worldwide Express Standard 3 Day Select® Next Day Air Saver® Next Day Air® Early A.M.® Worldwide Express Plus Worldwide Expedited 2nd Day Air A.M.® Express Saver Standard Overnight® Express Saver® First Overnight® Priority Overnight® 2Day® 1Day Freight® 2Day Freight® Express Saver Freight International Economy Freight® Home Delivery® Ground® International Priority International Economy Express

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3dCart Shopping Cart Software V3.X Shipping Guide Shipping Carrier USPS USPS USPS USPS USPS USPS USPS USPS USPS USPS USPS USPS USPS USPS USPS Custom Custom Custom Custom CA Post CA Post CA Post CA Post CA Post CA Post CA Post CA Post CA Post CA Post Shipping Method Priority Parcel Global Express Guaranteed Global Express Guaranteed Non-Document Rectangular Airmail Letter post Express Mail International (EMS) Flat Rate Envelope First-Class Mail International Express Mail International (EMS) First Class Mail Priority Mail International Flat Rate Envelope Priority Mail International Flat Rate Box Priority Mail International Bound Printed Matter Media Mail Global Express Guaranteed Non-Document Non-Rectangular By Weight By Quantity By Value By Zip Regular Expedited Priority Courier US Purolator Courier Xpresspost USA Expedited US Commercial Expedited US Business Small Packets Air Small Packets Surface Xpresspost Page 3 of 26 .

1 lb – 100 lbs. 6. i. 3.3dCart Shopping Cart Software V3. Click on the “Add New’ button. Page 4 of 26 . or Custom – By Weight. This could be either a percentage or a flat amount. Select the country and state the shipping method will apply to 4.e. This is an example of an offline shipping method after Add was clicked. To begin adding a shipping method login to your store manager and from the left navigation menu. Enter the Minimum and Maximum weight limits. go to Settings -> Shipping -> Shipping Methods. click on the Exclude List link in the newly added shipping method section. 2. In the “Shipping Method” field. This is an overall weight limit used if you only want the shipping method available to orders with specific weight limits. Under the Settings -> Shipping -> Shipping Methods. 9. Enter a Markup value if you want to add a charge on top of the estimated shipping rate. If you would like to exclude any states from using this shipping method. select either Custom – By Quantity. Custom – By Value. Select a Customer Group. Update the Real Time Shipping Information field with the address you will be shipping your products from.X Shipping Guide Offline Shipping Methods If you would like add an offline shipping method: 1. Click Add. 7. 5. This is used to restrict the shipping method to specific customers. 8.

Page 5 of 26 .e. weight for your first range.X Shipping Guide Shipping By Weight If you chose shipping by weight. 2. until you have set all of your weight and shipping ranges. if the shipping rate is a flat rate.00 – you may also choose to make it a percentage of the total order by entering a value such as 5 and checking the % box. If the order’s weight is within that range.g. i. Click Add 6. The rate can be either be a flat rate. If the order’s weight is within that range the shipping cost will be 5% of the order. In this example. Enter the Min. i.3dCart Shopping Cart Software V3. you will now need to set up your weight ranges and shipping rates.00. 5. or a percentage of the total. After you have completed steps 1 – 7 in the “Getting Started” section above. the first weight range is 0 to 15 pounds. click on the Edit Ranges link in the newly added Shipping by Weight section. the shipping cost will be $10. repeating steps 1 to 5. or “Per Item”.e. 5% 5. and Max. 1. enter the charge e. then it can be applied to the entire order. 1 and 20 respectively 4. Click Add New 3. The second range is 15. Under Shipping. Enter the next range.01 – 30 pounds.

you will need to set up your value ranges and your shipping rates. click on the Edit Ranges link in the newly added Shipping by Value section. or a percentage of the total. 5% 5. the first quantity range is 0 to 9 items. then it can be applied to the entire order. i. 1. 1 and 20 respectively. 1. click on the Edit Ranges link in the newly added Shipping by Quantity section. If the order’s quantity is within that range the shipping cost will be 5% of the order. After you have completed steps 1 – 7 in the “Getting Started” section above. 4. After you have completed steps 1 – 7 in the “Getting Started” section above. The second range is 10– 19 items. Under Shipping. Page 6 of 26 . Click Add New 3. Enter the Min. 5. quantity for your first range. the shipping cost will be $10. and Max. i. then it can be applied to the entire order. until you have set all of your quantity and shipping ranges. or “Per Item”. or “Per Item”. if the shipping rate is a flat rate. In this example. or a percentage of the total. Shipping by Value If you chose shipping by value (value of the order). repeating steps 1 to 5. if the shipping rate is a flat rate.00.e.X Shipping Guide Shipping by Quantity If you chose shipping by quantity. The rate can be either be a flat rate.g. If the order’s quantity is within that range. Enter the next range. enter the charge e.00 – you may also choose to make it a percentage of the total order by entering a value such as 5 and checking the % box. The rate can be either be a flat rate.3dCart Shopping Cart Software V3.e. Click Add 6. you will need to set up your quantity ranges and your shipping rates. 2.

until you have set all of your value and shipping ranges. you will need to set up your zip codes and your shipping rates. the shipping cost will be $10. 4. In this example.g.e. i. If the order’s value is within that range the shipping cost will be 5% of the order. i. or “Per Item”.3dCart Shopping Cart Software V3. the first value range is 0 to 15 dollars.01 – 31 dollars. click on the Edit Zip Codes link in the newly added Shipping by Zip section. 5% 5. Value for your first range. then it can be applied to the entire order. The second range is 15.00. 5. enter the charge e. Enter the Min. repeating steps 1 to 5. After you have completed steps 1 – 7 in the “Getting Started” section above. Shipping by Zip Code If you chose shipping by zip code. if the shipping rate is a flat rate. If the order’s value is within that range. Click Add 6. 1 and 20 respectively. Page 7 of 26 . Enter the next range.e.00 – you may also choose to make it a percentage of the total order by entering a value such as 5 and checking the % box. The rate can be either be a flat rate.X Shipping Guide 2. 1. Under Shipping. Click Add New 3. or a percentage of the total. and Max.

USPS. or Canada Post to configure the shipping rates. enter the charge e. Click the Enter Credentials link. the first zip code is 33445. until you have set all of your zip code and shipping ranges. then shipping cost will be 5% of the order. FedEx. 5.X Shipping Guide 2. The second zip code is 32303. If you have an account with any of the shipping methods.g. 3.00.e. If the order is being shipped to that zip code. This can be setup in the Settings – Shipping – Shipping Settings section. click the Test button to see if the account has been entered correctly. Page 8 of 26 . you have two options. Click Add 6. enter in your account credentials. then shipping cost will be $10.00 – you may also choose to make it a percentage of the total order by entering a value such as 5 and checking the % box.3dCart Shopping Cart Software V3. Once you have entered your account information. If you do not have an account with any of the Real Time shipping methods. In this example. Under Shipping. Click Add New 3. repeating steps 1 to 5. Real Time Shipping Methods If you would like to add a real time shipping method. 5% 5. You will need to use your own account with UPS. Click Here for a detailed walkthrough for registering with UPS. 4. If you do not have an account. 5. you can register with one on our site. Go to Settings -> Shipping -> Shipping Settings 2. 4. If the order is being shipped to that zip code. click on the Register link with the shipping method of your choice. i. To use your own account for Real Time shipping: 1. Enter in the Zip code you would like to ship to in the Zip Code field. Enter the next range.

5. and click the “Add New’ button. USPS. Page 9 of 26 . Select the country and state the shipping method will apply to. Click Add. This is an overall weight limit used if you only want the shipping method available to orders with specific weight limits. i. 6. If you do not do this. 4. 3. 2. Enter the Minimum and Maximum weight limits.3dCart Shopping Cart Software V3. per the email instructions. select either a UPS. Enter a Markup value if you want to add a charge on top of the estimated shipping rate. Once you have entered your account information: 1. so they can put your account into production. 7. or Canada Post shipping option. In the “Shipping Method” field. This is used to restrict the shipping method to specific customers. Go to Settings -> Shipping -> Shipping Methods.e. FedEx. your USPS account will not work. Select a Customer Group. you will receive a confirmation email with your new account information.X Shipping Guide NOTE: If you decide to register with USPS. You Must reply back to USPS. 1 lb – 100 lbs.

Finally. 9. UPS Worldwide Express. If you would like to exclude any states from using this shipping method.3dCart Shopping Cart Software V3. make sure the Real Time Shipping Information address at the top of the page has the correct address you will be shipping your products from. Fedex International Economy. etc) Page 10 of 26 . click on the Exclude List link in the newly added shipping method section.X Shipping Guide 8. If not. USPS Express Mail International.e. you can change it and click Update. NOTE: In order to ship products outside of the United States you must at least include one International Shipping method (i.

Page 11 of 26 . You can exclude as many states as you need. In this example. no matter what type of shipping method you have. 1. Illinois is being selected to be added to the exclusion list for this shipping method. you have many shipping options that are customizable to your needs. Excluding States You will use this option if you want to exclude certain states in your selected country from using the shipping method you have chosen. Go to Settings -> Shipping -> Shipping Methods 2. Select the State you would like to exclude and click add. Kentucky orders have been excluded from using 2nd Day Air as a shipping method. 5.X Shipping Guide Options Overall. Click Add Location 4.3dCart Shopping Cart Software V3. There are a few shipping options that can be changed the same way. Click on Exclude List in the Options section in the shipping method you have added 3.

check the Remove box and click Save changes. If you want to remove the state.3dCart Shopping Cart Software V3. On the Countries you want to deliver to. the countries Algeria. and Canada are chosen to receive shipping 4. click the Check States button. In this example. United States.X Shipping Guide Specify Countries/States to ship to To update the list of countries and states you would like to ship to: 1. Check the checkbox next to the state if you want to make it available. To add a new state. Check the countries you want to deliver to and leave the box unchecked if you do not want to deliver to them. 5. Page 12 of 26 . then type in the state name and the two letter abbreviation in the Add a New State fields. Go to Settings -> Shipping -> Shipping Countries 2. 6. or uncheck it if you want to make it unavailable. click the Add New button. 3.

4.X Shipping Guide Multiple Shipping Distributors/Drop Ship Your company may have multiple shipping distributors for the products you sell. Check the Use for Shipping checkbox Page 13 of 26 . To set up multiple shipping distributors: 1.3dCart Shopping Cart Software V3. Go to Settings -> General -> Distributors 2. Fill out the company name. zip code. city. and country fields for your distributor. Click Add New 3. state. contact name. the shipping rates will differ. Therefore. depending on where your product is shipped from. address.

6. Copy and paste the HTML email template for the New Order – Merchant email in the Settings –> Design –> Email section into the Email Message field for the Distributor.3dCart Shopping Cart Software V3. 9.X Shipping Guide 5. Click Save Changes. Page 14 of 26 . Under the Information tab in the Distributor field. Repeat this process for as many distributors you need. 7. choose the distributor you have generated. 11. Check the Notify on New order checkbox if you would like notification to be sent to your distributor when a customer places an order. If you do not select a specific distributor for an item. Click Save Changes 8. 10. the shipping address will default to the one you have chosen in the Shipping Methods section (Settings ->Shipping ->Shipping Methods). Go to any product that will be shipped out by this distributor (Product -> View/Edit).

Check Allow “Shipping will be calculated later” 3. etc.X Shipping Guide In this example. XYZ Distribute has been chosen to ship this product. the customer belongs to a customer group with no shipping options. Page 15 of 26 . the customer is in a country with no available shipping options. Click Save Changes. Click Here Shipping Will be Calculated Later The "Shipping will be calculated later" option is failover option that allows customers to place orders on your site when the available shipping methods don't apply to the address provided. 1. 2. NOTE: You can also configure your setting to notify the distributor directly when an order has come through.3dCart Shopping Cart Software V3. For more information. the weight of the order is not in the valid weight range for the available shipping. Go to Settings -> Shipping -> Shipping Settings. The common causes for this are invalid addresses.

each shipping company has their own rules. An error message will be displayed to customers letting them know that there are no available shipping options for their address. you may want each box to weigh no more than 50 pounds per order. For example. UPS and FedEx do not ship boxes larger than 150 pounds. Therefore. 3. Page 16 of 26 . In this example. Also note. Go to Settings -> Shipping -> Shipping Settings 2. Type in the maximum weight you want each box to hold in the Max Box Weight (Lbs) field. customers with invalid addresses won't be able to place their orders. Click Save Changes.3dCart Shopping Cart Software V3. Before setting up the rules. the maximum box weight is 75 lbs.X Shipping Guide NOTE: If you disable this option. To set a maximum weight per box: 1. For example. we can calculate shipping two 50 pound boxes (ultimately this will affect your actual shipping cost so when we calculate the estimate it is more accurate). if a customer makes an order that is a total of 100 pounds. it’s a good idea to talk to the shipping company of your choice you figure out which shipping methods would be optimal for your business. For more information Click Here Setting a Maximum Weight per Shipping Box You may want to set a maximum weight of items each box will hold per shipment.

13.3dCart Shopping Cart Software V3. click the “Add New’ button. enter 0. 9. then click the Add New button.e. Click Add In this example. Once the “Custom – By Value” method has been added. 5.00 . 11. Page 17 of 26 . 12. 2. i. Select the country and state the free shipping will apply to (If you only want this to apply to domestic customers. In the “Shipping Method” field. click on the Edit Ranges link. 8. 10.e. Under Shipping. or just some in certain states.00 for the charge.X Shipping Guide Sample Configurations Free Shipping You may want to have free shipping for all of your customers. make sure you select only the country you are in). Click Update. 3. Click Add. you will want to make the range high i. Do Not enter a Markup value. 0 lb – 999 lbs.00 receives a shipping cost of $0. 7. any order that is $0. Under the Settings -> Shipping -> Shipping Methods. select Custom – By Value 4. Select the customer group you want free shipping to apply to. and Max. 14. Enter the Minimum and Maximum weight limits – if this will apply to all of your packages. click on Back. 0 and 99999 respectively. Once done. To set up free shipping: 1. Enter the Min. Change the “By Value” caption to “Free Shipping”. Value for your range (needs to be set high if all of your customers are to receive free shipping). 6.00.$99999.

needs to be set high i. however. you will want to keep this method reserved for customers that reside in the same state you ship from. select Custom – By Value 4. In the “Shipping Method” field. In that case. 7.3dCart Shopping Cart Software V3. click on the Edit Ranges link. 1 and 99999 respectively. enter 0. 10. 9. 6. Click Insert. no shipping costs will apply. click the “Add New’ button. 1 lb – 999 lbs.e. Enter the Min. 1. 8. Under the Settings -> Shipping -> Shipping Methods. and Max.00 for the charge. or you can choose a specific item and check the free shipping box. 3. Value for your range . Under Shipping. Click Add Page 18 of 26 . Customer Pickup Orders (No Shipping) A customer may want to come in to your shop and pickup their order. Select the country and state the Pickup option will apply to (You will want to put the state you ship/reside in).X Shipping Guide NOTE: There are two other ways of adding free shipping. Do Not enter a Markup value. 2. 5. Once the “Custom – By Value” method has been added.e. 11. You can create a promotion for free shipping and enable it. Enter the Minimum and Maximum weight limits – you will want to make the range high i. This process is the same as the “Free Shipping” option. Select the customer group you want Pickup to apply to.

Click Add.00 or more. Enter the Minimum and Maximum weight limits – if this will apply to all of your packages that meets this requirement. Pickup orders will be available to those who reside in Florida only. click on Back to Shipping Methods. 3. 0 lb – 999 lbs. 13. we will use the example that the customer will receive free shipping only if they purchase $100. Change the “By Value” caption to “Pickup”. 14. Under the Settings -> Shipping -> Shipping Methods.X Shipping Guide In this example. Once done. 12.00 receives a shipping cost of $0. 7. To set up this option: 1. any order that is $0. Do Not enter a Markup value. click the “Add New’ button.3dCart Shopping Cart Software V3. 2.00 . you will want to make the range high i.e. Click Update. Free Shipping if an Order is over $XXX You may want to only give free shipping to orders that are over a certain amount of money. Select the country and state the free shipping will apply to (If you only want this to apply to domestic customers. In the “Shipping Method” field. In this step-by-step. 5. The process for this is very similar to setting up free shipping in general – you just need to tweak your ranges a little differently. Select the customer group you want free shipping to apply to. 6.00.$99999. In this example. select Custom – By Value 4. Page 19 of 26 . make sure you select only the country you are in).

click on Back to Shipping Methods.X Shipping Guide 8. 11.3dCart Shopping Cart Software V3.00. you must have an alternate method of payment set up for orders that need to pay for shipping. $100 in this example. set up another Custom – By Value payment method with a range that goes from 0 – 99 with a shipping cost entered.e.00 . i. the free shipping will not show up at checkout unless the order is at least the minimum in the range. 100 – 99999. the range is $100.00 for the charge.00. i. Click Add In this example. Click Update NOTE: Since the range for this method starts at a certain amount. i. This will be the range for where your customer can start to receive free shipping i. Value for your range for free shipping. If the order’s value is within that range.e. $100. Therefore. Enter the Min. enter 0. then click the Add New button. 14. 9.$99999. Once the “Custom – By Value” method has been added. Change the “By Value” caption to “Free Shipping”. 10. their shipping cost will be $0.e. click on the Edit Ranges link. Under Shipping. Page 20 of 26 .00. 12. Once done.e. and Max. 13.

you will want to make the range high i. then click the Add New button 9. Select the customer group you want free shipping to apply to. select Custom – By Quantity. Select the country and state the free shipping will apply to (If you only want this to apply to domestic customers. Under Shipping. Click Add. Do Not enter a Markup value.999999. and Max. In the “Shipping Method” field. Under the Settings -> Shipping -> Shipping Methods. In this step-by-step. their shipping cost will be $0.X Shipping Guide Free Shipping if an Order is X Amount of Items You may want to only give free shipping to orders that have a certain amount of items. the range is 10 .e. Enter the Minimum and Maximum weight limits – if this will apply to all of your packages that meets this requirement. 4. 8. To set up this option: 1. click on the Edit Ranges link. 1 lb – 999 lbs.00 for the charge. Once the “Custom – By Quantity” method has been added.00. Enter the Min. enter 0. we will use the example that the customer will receive free shipping only if they purchase 10 items or more. 10.3dCart Shopping Cart Software V3. Click Add. The process for this is very similar to setting up free shipping in general – you just need to tweak your ranges a little differently and change the shipping method. 3. Quantity for your range for free shipping. Page 21 of 26 .e. 11. 7. click the “Add New’ button. make sure you select only the country you are in). If the order’s number of items are within that range. 10 – 99999. 2. 6. In this example. This will be the range for where your customer can start to receive free shipping i. 5.

in no particular order):     Make sure you specified the correct shipping warehouse. Change the “By Quantity” caption to “Free Shipping” 14. This is the address at the top of the page in Settings -> Shipping -> Shipping Methods.e.3dCart Shopping Cart Software V3. NOTE: Since the range for this method starts at a certain amount. Make sure it is ENABLED. 10 items in this example. i. i. Make sure there is not a space after your zip code in the shipping warehouse address. and the items purchased are 150 lbs. Make sure you have at least one Shipping method created in the Settings -> Shipping-> Shipping Methods section. This is the address at the top of the page in Settings -> Shipping -> Shipping Methods. click on Back to Shipping Methods. Click Update.X Shipping Guide 12. set up another Custom – By Quantity payment method with a range that goes from 0 – 9 with a shipping cost entered.e. the free shipping will not show up at checkout unless the order is at least the minimum in the range. Therefore. Example: If the weight range for the shipping method is between 1 lb – 100 lbs. i. Make sure the item purchased is within the specified weight range you configured for your shipping method. weight fields. 10.e. you must have an alternate method of payment set up for orders that need to pay for shipping. Page 22 of 26 . Troubleshooting Shipping Method is not Displaying If your shipping options are not displaying/functioning properly. Once done. there are a few settings you can double check to make sure everything has been configured properly (Check off. You can see your weight range on your shipping method by going to Settings -> Shipping-> Shipping Methods and looking at the Min. the software will not display that particular shipping option. and Max. 13.

USPS First Class applies up to 13 oz (0. Make sure the customer group you specified for the shipping method is the group that made the order. or Custom – Zip. Make sure the address placing the order is within the shipping method parameters. or Shipping by Zip Code If you have USPS First Class. If the shipping method shows up. like USPS Priority only applies if weight is more than 1 pound. Make sure the Max Box Weight is not at a very low value in Settings -> Shipping -> Shipping Settings (the default is 75 lbs). as all USPS rates will error if you are trying to ship something that is over this maximum weight. Shipping by Value.       NOTE: Each shipping company has their own rules. Shipping by Quantity. UPS and FedEx do not ship boxes larger than 150 pounds. you know the account information is either not active. If you are using an account with USPS/UPS/FedEx.3dCart Shopping Cart Software V3. You can see the exclude list by going to Settings -> Shipping-> Shipping Methods and clicking on the Exclude list link in the shipping method. (Settings -> Shipping -> Shipping Methods). this particular option will not appear. (USPS First Class only ships letters). make sure the account information is entered correctly in Settings -> Shipping -> Shipping Settings and that you account has been enabled with them. make sure your shipping ranges have been set.X Shipping Guide  Make sure the country/state that has been selected for the checkout shipping address is not in the Exclude list. Make sure you have at least 1 domestic and 1 International shipping option if you want to ship outside the United States. Example: If you setup UPS Ground as your shipping method. See Shipping by Weight. or invalid. You can test this by erasing the account information entered in the Shipping Settings section and trying to checkout again. If you want all customers to use this shipping method. and the address that places the order is outside the United States. See Real Time Shipping Methods If you are using Custom – Value. make sure your shipping weight range is between 0 -1 lb. it’s a good idea to talk to the shipping company of your choice you figure out which shipping methods would be optimal for your business. For example. Custom – Weight. See Excluding States and Specifying Countries/States to ship to. Page 23 of 26 .8 lbs) extra. Go to Settings -> Shipping -> Shipping Methods and click on the Edit Ranges link in the shipping method. Custom – Quantity. Before setting up the rules. Others. make sure the Customer group is set to All.

Did you calculate the weight of your shipping materials. make sure your product is not marked as a Gift Certificate. If you have an account with UPS/FedEx/USPS.e. and the shirt is actually 1. You can check this by going to Products -> View/Edit and clicking Edit next to the product in question. Make sure the actual weight on your items are input correctly. Custom – Weight. 2. Are the number of boxes being shipped the same as what is specified in the Max Box Weight section (Settings -> Shipping -> Shipping Settings)? See Setting a Maximum Weight per Shipping Box 6. You can check this by going to Settings -> Shipping -> Shipping Methods and clicking on the Edit Ranges link in the shipping method. Is there a shipping cost set on the product information section? If so. under the Pricing/Shipping section. Page 24 of 26 . For Example: If you enter the weight of a shirt as 1lb in the product information section. Click Edit on the product you want to see. see Real Time Shipping Methods – Look under the section for setting up your own account. make sure the account information is entered in correctly (Settings -> Shipping -> Shipping Settings). 8. 5. this will add that value in addition to what your shipping method will estimate. i.3dCart Shopping Cart Software V3. you may want to add a Markup on your shipping costs to account for this (Settings > Shipping -> Shipping Methods). or Custom – Zip. For More information. Do you have a Markup on your shipping method (Settings -> Shipping -> Shipping Methods)? This value will add to the shipping price. 3. Custom – Quantity. Make sure Gift Certificate is Unchecked. boxes/packing materials? If not. 7. is the Per Item checkbox checked? This will calculate the shipping value for each item rather than for the total order. this will affect your shipping cost. To see if you have a value input in this section. If you are using Custom – Value. 4. then look at the Shipping field. If the Free Shipping method is showing up and it should not.X Shipping Guide Shipping Prices are Higher/Lower than expected If you come to checkout and you see that the estimated shipping prices are either higher or lower than the actual cost of shipping. go to Products -> View/Edit. there are several settings you can double check to see why these shipping estimates could be off: 1.5 lbs.

and Canada Post. settings like “Daily Pickup” and type of packaging affect the returned rates. there can be some discrepancies Page 25 of 26 . The shipping costs are generated on the rates from UPS. the values you set for weight. USPS. and markup. and the ranges you set for your shipping values. the shipping values provided are only an estimate. Also. price.X Shipping Guide NOTE: Please note. Although this process is as accurate as possible. FedEx.3dCart Shopping Cart Software V3.

3dcart.3dcart.com Email: support@3dcart.3dcart.X Shipping Guide END – You’ve reached the end of this guide. Feel free to contact us at any time and also visit our online knowledgebase and user forums that have many of your questions and issues already answered.3dCart Shopping Cart Software V3.com Phone: (800) 828-6650 x 3 Thank you for using 3dCart. or clicking on the Help Icon from your Store Manager left navigation bar. 3dCart has many other features not listed on this guide.3dcart. once your store is up and running continue exploring the features located on the different areas of your Store Manager.com. Contacting 3dCart 3dCart’s support team is ready and willing to help you. Web: http://support.com Page 26 of 26 .com/kb/ Forums: http://forums. 3dCart Support Team support@3dcart. Sincerely.com KB: http://support. If you have additional questions about any of the features you can read the full documentation at http://help.