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Michelle L Donaldson

Rainier, WA 98576 Cell: 360-601-5795 Email: BUSINESS APPLICATIONS: PROJECT MANAGEMENT, IMPLEMENTATIONS, SOLUTIONS CONSULTING Over fifteen years experience working with ERP Applications in Sales, Training, and Project Management. Demonstrated success in developing talent, leading new initiatives, and managing virtual teams. Private and Public Sector experience. SUMMARY Proven track record in building and managing creative, technical teams. Able to develop and retain top talent. Confident communicator in classroom, eLearning, sales engineering, and C-Level environments. Valued for the ability to build the bridge between technology and business users. Expert in managing financial and resource aspects of the organization. Strong history of building environments enabling success. Proven ability to quickly learn how to communicate the business value of new technologies. Quality reporting and analytic skills for solid direction setting, budget management, and strategic planning. EXPERIENCE State of Washington ESD Policy, Training and Outreach Feb 16, 2011-Feb 16, 2012 Project Coordinator (Contract Position) Role coincided with Masters Program to provide direct public sector experience while completing graduate studies. Responsible for building project plan to define and manage completion of deliverables by PTO for the NGTS project (Next Generation Tax Software). The project plan enabled management of the resources required to assist development with reviews of online help (Robohelp) and eLearning (Kaplan). Defined sub-projects to ensure that new training materials would be developed, policy/procedure manuals would be rewritten, and the website redesigned to reflect the logic of the new system. Microsoft Corporation, Redmond, WA 2007 2010 Partner Technology Specialist for Microsoft Business Solutions, West Coast. Translated business software technology into business benefits for resellers of Dynamics NAV. Presented the Microsoft Roadmap to prospects. Valued by reseller channel for providing a bridge between the technical developers and the business users. Sage Software (acquired Accpac International) Pleasanton, CA 2002 2007 Director of North American Presales Support Built and led North American Sales Engineering team to assist partners with solution sales presentations for Accpac and Pro business software. Assisted Sage partner channel in the adoption of solution selling techniques addressing critical business issues. Designed and implemented CRM system for demand tracking and analytical analysis of presales dimensions for senior management.

Project Manager of Implementations in U.S. and Canada Managed consultants implementing Accpac and Pro business software in small and mid-sized businesses. Turned around two troubled $100k projects while managing a $250k project. Author of the Pro Manufacturing Software course book used in training. Senior Implementation Consultant in U.S. and Canada Assisted resellers with sales and implementations of Sage Pro Job Cost software in construction and job shops. B & E Services, Olympia, WA 1999-2002 Independent Business Software Consultant for Accpac and Accpac resellers in U.S. Provided presales and implementation services to Accpac business software resellers. Specialized in the Accpac Pro Job Cost software. Subcontracted with Accpac as a certified trainer and guest speaker at their partner conventions. Authored the Pro Job Cost Software course book that was purchased and used by Accpac in their training. Independent Business Consultant for large music equipment distributor Implemented Accpac Pro Software through Allied Business Systems and was then retained as an onsite consultant. During implementation of proper systems, discovered over $60K embezzled and profits routinely overstated. Instituted proper checks and balances into clients operations, enabling true profitability within one year and firms sale in three years Previously employed as Sales Engineer and Implementation Consultant with Allied Business Systems (19981999); as Sales Engineer, Implementation Consultant, Technical Support and Training with Comptrol, Inc. (1996-1998). EDUCATION & TRAINING MPA DISASTER MANAGEMENT, Estimated Completion July 2012. Certified Instructor for the Red Cross: First Aid, AED, CPR, Remote and Wilderness First Aid PMI Project Management Professional Training (no certification), 2010 Lean Six Sigma self-study BS, Business Administration (concentration in Marketing/Economics), 1986 Discovery to Win and Demo To Win from Demonstrating to Win, LLC Sage Consulting Academy: Project Management Techniques for business software implementations Sage Software: Developing Others for High Performance. Certified Product Training: How to train onsite/online. Microsoft Dynamics NAV2009 Sage Accpac ERP Financials, Project & Job Costing 5.4 Sage Pro ERP Financials, Job Cost, Manufacturing version 7.0 Sage Accpac CRM, WMS PUBLIC SPEAKING ENGAGEMENT SAMPLES Microsoft Dynamics NAV Directions Conference The Microsoft Roadmap for Dynamics NAV Sage Software Certified Product Trainer for Sage Pro ERP, Sage Pro Job Cost, Sage Pro Manufacturing Sage Training: Understanding Accounting for the non-Accountant Breakout Session Instructor for Sage Software Solution Selling Academy * References available upon request.